Communication Tools for Business: Meaning, Uses & 2023 Best Options

Communication Tools for Business

The success of any business depends on the quality of internal communication within the firm. This could be between individuals, inside teams, or even customers and clients. However, half the time, it’s difficult to keep up with that manually and efficiently. But then, there are several business tools that can be used to make this kind of communication easier.

These tools can ensure that messages continue to be viewable, that projects continue to be active, and that all parties can continue to discuss matters without the correspondence getting lost in email inboxes.

This article will offer you a definition of communication tools, an explanation of what factors should be considered when selecting a communication tool for your company, as well as a list of the best communication tools for business that can be researched further. 

What Are Virtual Communication Tools For Business? 

Communication tools are the programs and software that companies use to collaborate and share messages with both internal staff as well as external stakeholders such as customers and clients.

Communication tools can also be used to send and receive voice and video calls. Email, telephones, text messaging, social media, and online conferences are all examples of communication tools. 

However, there are a great many other tools that can help an organization increase its level of collaboration and streamline its productivity.

What To Consider When Choosing Online Community Tools For Business 

The following are some things to think about while evaluating potential communication tools for your business:

  • Company Size: Some tools are better suited for smaller enterprises, while others are designed for larger corporations. Think about who will be using the communication tool and if there will be a need to expand it in the future to include more workers.
  • Use of the tool: Determine the finest software by considering how it will be used within the company. There are project management-centric and purely communication-focused technologies for keeping distant teams in the loop, respectively.
  • Cost: Communication tools have a price tag attached to them, just like most other things a company needs to buy to improve operations. If your company simply needs to use a subset of the tool’s functionality or has only a small number of employees who will use it, ask the vendor if they can offer a discounted rate.

12 Best Communication Tools For Business 

Below is a detailed list of the top virtual communication tools for business:

#1. Slack 

Our first list of the best communication tools for business is Slack. 

Slack is an efficient communication tool that should be utilized by any group that would benefit from coordinating their efforts remotely. 

It can integrate without any problems with a wide variety of other applications that an organization might make use of. 

This makes it easy for people to work together and makes sure that employees are still interested in different parts of the business, like marketing, sales, and customer service.

Slack also lets companies set up channels for communication that are based on certain topics, interests, or projects.

For example, the marketing department could set up a channel that is only for the website rebranding project, or the staff could set up a chat channel that is only for movie fans.

#2. Microsoft Teams 

Another one of the top Online communication tools for business is Microsoft Teams. 

Businesses that are currently running on a Microsoft platform might find Microsoft Teams to be the appropriate collaboration tool for them. 

It is a platform for collaboration that also facilitates online meetings, document sharing, and staff cooperation on projects. 

You won’t have any trouble integrating with the other Microsoft Office programs that are already in use at the workplace by the team.

#3. Monday. com is, in the opinion of a large number of users, an aesthetically beautiful application, which may aid with staff adoption. 

This platform lets teams create processes, set up tasks, talk to each other, and share files. This makes project management more organized and makes sure that employees are always aware of the project’s status. 

Users are also able to produce reports, track the amount of time they spend working on a project, and interface with a variety of tools that are already in place in the workplace. 

#4. TeamGantt

TeamGantt is an option to take into consideration if you need to communicate with people who are not internal members of the team, such as clients and customers.

This web-based project management tool works with any operating system and uses Gantt charts to make it easier for teams to organize and run projects that involve all stakeholders. 

You can invite key personnel to collaborate on work with your staff, and you can readily monitor the project’s updates as well as the documents that are associated with it. 

#5. Teamwork 

Teamwork is a platform for project management that includes work boards, social media content channels, and the capability to compile data.

 Marketing teams may find it beneficial to investigate the features and benefits of Teamwork. 

Teamwork can be integrated with other programs, such as those for managing social media, email, and analytics, and you can also invite other clients to participate in specific projects.

#6. Hive 

You might also find that Hive has a high user adoption rate due to how user-friendly the platform is for the majority of users. 

With the help of this application, you’ll be able to communicate with individuals and groups, create essential forms,  and link them to specific responsibilities. 

Hive is also one of the top virtual communication tools for business. 

#7. Trello 

The way Trello shows information to its users is helpful for employees who need something more visually appealing to understand where a project is at the moment. 

This is due to the fact that Trello displays information in the form of cards rather than text.

This communication tool displays projects that are currently in process and allows you to connect files, color coordinate lists, tag members of a board, and integrate with other vital tools such as a calendar.

 It is also one of the best communication tools for business. 

#8. Fleep 

If you wish to interact with people who are not affiliated with your organization, you should learn more about Fleep.

Users of Fleep can interact with one another regardless of where they individually work, and Fleep also makes it possible for workplaces to employ audio and video conferencing, and file sharing.

#9. RoofTop 

Rooftop may be the best choice for managing an organization’s email communications since email is such an important part of many businesses. 

This tool makes it possible for teams to collaborate on emails, including those sent to external customers. 

It also lets you store, merge, and automatically route messages, which can help speed up many internal processes. 

You may also label emails, assign action dates to them, and engage with other users on the best ways to approach the email, and you can do all of this from within the same system. 

#10. Pastel 

Pastel can help an organization make sure its website is easy to use, which is becoming more and more important as more and more businesses realize they need to be online. 

You can enter the URL of a website when using Pastel, and you can then share that link with other individuals so that they may provide feedback.

This may be useful for companies that want to hear directly from their customers so that they can provide a user experience that will inspire customers to take action.

Specifically, this may be useful for companies that want to hear directly from their customers. 

Pastel also helps companies find problems with their websites so that quick fixes can be made.

#11. GoToMeeting

Another one of the top virtual communication tools for business is GoToMeeting.

GoToMeeting offers its users the opportunity to participate in group projects through the use of a variety of virtual communication channels, such as audio and video. 

When managers wish to conduct a meeting with staff, they may generate a GoToMeeting link that users can join, then they can arrange to record, communicate with coworkers, and send files, all inside the same platform. 

GoToMeeting could be useful for companies that have employees working from a remote location or members of staff who live in different time zones.

#12. Zoom

Our last pick from our list of the top online communication tools for business is Zoom.

Zoom is a video conferencing tool that may be used on all devices, including personal computers (desktops and laptops), tablets, and mobile phones. 

You can also perform a screen share with those who are currently attending the meeting, upload a recording of the meeting to the cloud so that absent members of the team can view it, and share files with the other people in your group. 

All of these features are available through Zoom. Zoom is also frequently utilized for communication with customers and clients, particularly in the case of businesses that conduct their operations entirely online. 

Zoom is a great solution for businesses of all sizes, and more and more people are starting to use it.

What are the 7 types of business communication? 

The types of business communication include:

  • Upward communication.
  • Downward communication.
  • Lateral communication.
  • External communication.
  • Face-to-face communication.
  • Electronic communication.
  • Written communication

What are the 5 C’s of business communication? 

The 5 C’s for effective communication include: Clear, Cohesive, Complete, Concise, and concrete 

What are the 5 types of business communication? 

The 5 types of business communication include:

  • Upward communication.
  • Downward communication.
  • Lateral communication.
  • External communication.
  • Face-to-face communication


  • ringcentral. com— Communication Tools For Businesses: 7 Best Types & How
  • workvivo. com— 13 Communication Tools Every Business Needs in 2022
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