AMERICAN RESIDENTIAL WARRANTY: Best Easy Guide for Newbies

American residential warranty

American residential warranty

American Residential Warranty (ARW) offers coverages through a list of plans. Read on to see reviews on American residential warranty, phone numbers, and customer services.

A home warranty helps you save time and money. When home systems and appliances break down, these service contracts help cover the unexpected cost of repairing or replacing your major items. With seven different coverage plans and optional add-ons, American Residential Warranty’s commitment to providing comprehensive coverage to all 50 states and Washington D.C. can’t be of doubt.

Keep reading this American Residential Warranty review to make sure it is the best warranty for you.

Pros

#1. They offer customer support and emergency service 24 hours a day, 7 days a week, 365 days a year.

#2. Guarantees service repairs for 30 days.

#3. They also have a service fee of $55, lower than the industry average of $75-$125.

Cons

#1. They only allow cancelation through a written notes.

#2. They don’t allow the filing of claims online.

#3. Has low coverage caps on many appliances and systems.

Reviews on American residential warranty

Many top-rated home warranty companies receive both negative and positive reviews, and American Residential Warranty is no different. However, American Residential Warranty provides nationwide service, covering the entire USA, which means that you can get home warranty service wherever you live.

The company provides coverage that can meet demands to protect either electric and plumbing systems, kitchen appliances, cooling and heating systems, or all of them. Furthermore, there is the ability to customize your plan by adding items you want coverage for, without paying for items you do not need.

The company’s advantages include the long cancellation period with a refund and a lower cancellation fee than the industry average.

With a wide variety of plans and additional options for customized coverage, generous coverage limits, a thumbs up Better Business Bureau (BBB rating), as well as a high-star rating from the customer reporting sites, ARW could be considered a suitable choice. 

However, the company has limits on coverage and allows only one day after the covered item is broken to submit a claim. American Residential does not support an online chat, which led to complaints about poor communication with customer service representatives.

Reviews

We highly recommend American Residential Warranty cos they offer excellent customer service, the option to choose your contractor, and no-term contracts so you may hold a policy for as little or as long as you like. 

Consequently, before making a decision on whether or not to sign a contract with American Residential Warranty. It is wise to learn about other people’s experiences with the company to avoid disappointment or less expect surprises. So to help you make the best decision, we studied the most recent and relevant reviews from around 1,000 customers on six consumer reporting sites, including Yelp,  BBB, Google  Reviews, and YSCAM. We found that the overall level of client satisfaction with the company is one point higher than the industry average, according to the ratings on these sites. For example, the American Residential Warranty rating on Google Reviews is 4.4 comparing it to the industry average of 3.2. This makes ARW a force to reckon with when it comes to market competition.

Moreover, the most common types of repairs performed according to customer feedback are problems with the washer, microwave, air conditioner, and dishwasher.

More than twice as many customers than the industry average were ok with the work of the company and the professionalism of the contractors. A total of 14% of the company clients praised contractor professionalism vs.6% on average. Fast work will be a selling point for American Residential Warranty when comparing it to other home warranty companies.

Only 6% of customers had situations where their claims were rejected vs. 12% on average, perhaps because they did not fully or correctly understand the company’s terms and conditions. Repair delays were mentioned by 10% of the customers vs. 17% on average. Finally, tricky terms were mentioned by 6% of the customers.

Read Also: AMERICAN HOME SHIELD WARRANTY: Overview, Plans, Pricing, and Reviews

American residential warranty phone number

You can reach the American residential warranty on these phone numbers

Claims: (877) 637-7890 or (800) 863-8600

(VA & CA residents) Customer Service: (800) 910-8538

Mon-Thur 9am-7pm EST Fri 9am-5pm EST Sat 9am-4pm EST

Billing Inquiries: (877) 752-6796

Mon-Thur 8:30am-7pm EST Fri 8:30am-5pm EST Sat 9am-4pm EST

American residential warranty lawsuit

Home warranty lawsuits have been filed against various home warranty companies alleging they are guilty of practicing bad faith insurance. Bad faith insurance occurs when a policyholder’s claim is improperly denied or delayed by an insurance company. Bad faith insurance can include practices by the insurance company such as not filling out paperwork in a timely manner, failing to conduct a proper investigation into a claim, or using unreasonable grounds to deny a claim. Home warranty companies offer extended warranty service contracts to cover the repair and replacement necessary to keep appliances and other mechanical systems in a home in working order.

Home warranties are meant to cover damage caused by normal wear and tear, not damage that involves pre-existing conditions, owner’s negligence, or extraordinary use. Furthermore, home warranties are not meant to overlap with a manufacturer’s warranty or homeowner’s insurance—that’s why they are often referred to as extended warranties—they “extend” beyond the warranty coverage provided initially by the manufacturer. Systems and appliances that may be covered by a home warranty include heating systems, central air conditioners, garbage disposals, ovens, dishwashers, and refrigerators. Optional coverage can often be purchased on pools, spas, and other devices.

American residential warranty customer service

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holiday.

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Conclusion

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Frequently Asked Questions

Who owns American Residential Warranty Company?

AIG Warranty is a branch of American International Group, Inc., a leading global insurance company with over 80 nations and jurisdictions servicing commercial, institutional, as well as individual customers.

What is residential home warranty?

A home warranty is a contract that covers the cost of servicing household systems or appliances for a certain length of time.

How long does a home warranty last?

The majority of home warranties are for one year. This is a 12-month contract that is often renewed year after year. So, make careful to renew your house warranty on a yearly basis to avoid being without coverage.

How much does a home warranty cost?

Most businesses provide a variety of plans with varying costs depending on the level of coverage. In general, a home warranty premium costs between $25 and $50 per month, or $300 to $600 per year. The normal service call price ranges from $75 to 125 dollars.

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