WORK TICKET: Meaning, Template & How it Works

work ticket
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The primary function of a work ticket form is to account for the time spent on any official assignment. It also ensures that every hourly or contract worker is paid for their labor. Aside from these, work ticket software plays other vital roles, such as anticipating future labor requirements, making budgets, managing projects, tracking productivity, in addition to figuring out profits. It also ensures that clients are billed for work performed on their behalf but under the employer’s control. Work ticket software is also used to assess the social security workforce. If you’re wondering how it works or the difference between this and a work order, then you should read till the end.

What is a Work Ticket?

A work ticket is a record that shows how much time an employee has spent on a certain assignment. It provides the basis for customers to be charged for direct labor expenditures, and it can also be used to calculate employees’ hourly pay. Although these phrases are more frequently used, a work ticket is also referred to as a “time card” or “timesheet” in the context of keeping track of an employee’s working hours. The phrase “work order” may also be used in the sense of recording how many hours a worker has put into a particular assignment.

Work Order vs. Work Ticket

A work order, often known as a timesheet used to log work accomplished for a customer, is frequently used for services. In this context, a work ticket may include guidelines for a specific task or a description of a problem, cost estimates, any necessary authorization forms, the date and estimated labor costs, the name of the person requesting the work, who has made the request and who will be billed, and cost estimates.

Work Tickets vs. Timesheets

Hourly or temporary employees’ work hours are recorded on work tickets, which can either be automated or handwritten. Hours worked, leave time, accruals, and modifications may all be made on these work tickets. They are often performed weekly, biweekly, monthly, or bimonthly, depending on the employer’s pay period. Prior to being sent to payroll so that payment can be made, these work tickets are routed to a supervisor who either approves them or makes changes. The invoicing or payroll process might be automated with the aid of digital work tickets that are used as timesheets (or “timesheets”), such as punch clocks or timecard readers. Such devices could potentially include biometrics for increased security.

Work Ticket System Software

Since calculating an employee’s performance using a work ticket is necessary in relation to record-keeping and payment, there is software that simplifies the process. The work ticket software is great for monitoring an employee’s work hours. It’s also better than the traditional method. Despite its outstanding capabilities, even the best ticketing software can’t work without the right procedures created around it.

#1. SupportBee

The first work ticket software that’s on our list is SupportBee. SupportBee is a work ticket software that was developed as an easy-to-use ticketing system. It’s particularly for small teams that must get up and running quickly. Among the comprehensive list of essential services that SupportBee offers are streamlined inbox and client reviews. They also offer an unlimited number of tickets and inboxes, which makes it easier to scale up if necessary.

However, in exchange for SupportBee’s simplicity, you give up some customizability. Therefore, if you’re looking for a solution that provides both customized service and extendable tools, you might want to skip SupportBee. You can try a startup or enterprise package for fourteen days without paying anything if you’re unsure.

#2. Zoho Desk

Smaller customer service teams looking for a platform to grow on might have a look at Zoho Desk. However, Zoho’s CRM supports businesses of all sizes and in all industries. Many Zoho users find Zoho Desk to be very beneficial because it easily integrates with other Zoho products. If you have used previous Zoho products, implementing and using Zoho Desk will be comfortable for you.

If you use Zoho CRM, you can also simply sync your database with Zoho Desk. You should keep an eye on how this product evolves because Zoho constantly adds new capabilities like social media integration and data analysis. Zoho Desk offers a free plan that includes a private knowledge management system, an email-based IT ticket system, and multilingual support, despite the fact that it is relatively basic.

#3. HappyFox

HappyFox, a cloud-based CRM, provides ticketing solutions for a variety of organizations of all sizes and industries. Customers of HappyFox come from a diverse spectrum of companies, including well-established international enterprises and small startups. Their ticketing software has a number of simple-to-use, useful features. It performs admirably in terms of functionalities, however, it lacks in terms of price and integrations. Comparatively speaking, HappyFox lacks the system and tool connections of rival products like Zendesk, Freshdesk, and Zoho Desk.

There is neither a free plan nor a free trial so you can get a feel for the product. HappyFox’s price tiers range from $39 to $99 per user per month, therefore you must pay to try it out. But if having the best ticketing tools is your primary goal, HappyFox is a good choice.

#4. KB Support

The last work ticket software on our list is KB support. KB support is yet another straightforward WordPress-compatible helpdesk ticketing system. Similar to how the WAPS plugin is meant for small firms in any industry with a limited service operation, KB Support is also. Due to its extensive range of potential integrations, you can nevertheless get away with KB Support as you develop, especially if you’re using WordPress and/or WooCommerce.

The plugin supports ticketing via email and online forms, as well as having a WooCommerce connection, agent permissions, unique ticket statuses, and preset replies. Additionally, connecting KB Support with other programs is rather straightforward thanks to Zapier.

#5. Vision Helpdesk

Vision Helpdesk is a cloud-based help desk ticketing system for various team sizes and industries. However, Vision Helpdesk provides support for various important governmental and financial organizations. Teams can utilize rule-based criteria to capture conversations from social media, email, live chat, web portals, and telephones as well as automate ticket administration.

In order to encourage agent productivity, businesses can use Vision Helpdesk’s gamification features to build up agent achievements with rewards. There is a mobile app for phones running Android, iOS, and Windows, although many users feel it still needs work. If you want to test out Vision Helpdesk for yourself, you can start a free 30-day trial without using a credit card.

Work Ticket Template

Many different businesses and organizations utilize work orders to carry out duties. Work orders help managers strike a balance between ongoing tasks and new demands. Reports and records from work orders can also provide analytical data for upcoming strategic business decisions.

How to Format a Work Order

Work orders should be formatted logically and contain all the information necessary to complete the task. The details of the work order are frequently given after the name and contact information of the person who requested it. Make sure to include space for instructions and information, such as time limits and deadlines. A list of the required labor and materials will be provided, along with a spot to keep track of actual usage and working hours. Correct formatting is essential for the smooth operation of work orders and cost tracking.

Three Ways to Create Work Orders

Typically, work orders are prepared either manually in a spreadsheet, automatically in a CMMS solution, or both. Let’s look at each of these tools separately.

  • Use of Spreadsheets: Using a spreadsheet to produce work orders is rapid, adaptable, and inexpensive. They might be the best choice for start-ups or small businesses.
  • Work Order Generator: Many companies offer a free work order generator online. These generators enable the quick creation of a whole document by posing a series of questions to the user.
  • CMMS Work Order: Companies that utilize a CMMS to monitor and track their assets can produce work orders automatically. A specified preventative maintenance schedule, asset health, or sensor trigger could decide these.

These Six Important Fields Should Be Included in Your Work Order Template

Most work orders contain common components. These are the top six:

  • A thorough task or requirement description: The task or demand must be specified in work orders. It is best to include as much information as possible in this area. It’s important to anticipate the details that other users of the work order may need.
  • The name of the requestor: The identity of the requester, as well as their name and contact information, should be very clear. It’s critical that you have a way to contact the requester if you have any additional questions or run into problems completing the task.
  • Projected Completion Date: Knowing the estimated completion date helps both the requester and the technician understand deadlines and expectations.
  • The identity of the person or team responsible for completing the mission: The actual service request should be completed by just one person. You can inquire about problems, punctuality, or resources at any stage of the process.
  • Location of Activities: As a complex or facility grows in size, it becomes more crucial to locate the exact location of the service request. This could be the location, the building or room number, or even just the address of a particular asset’s component.
  • Necessary Prerequisites: Parts, tools, testing technologies, and technician skill levels may be included in this.

Create Work Order Templates and Download PDF

If you’re ready to begin, look at this tool for producing work order templates. Get a free, useful PDF by simply filling in all the blanks with information specific to your company.

Social Security Work Ticket

Beneficiaries of the Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI) programs of the Social Security Administration (SSA) who are between the ages of 18 and 64 and are interested in obtaining employment may apply for the voluntary work incentive program known as Ticket to Work (TTW). The TTW Program’s goal is to aid participants in finding employment and moving closer to financial independence. The Ticket to Work program, which is specifically created for people with impairments, is operated by the Social Security Administration. The objective is to provide “access to job support programs” to Social Security Disability claimants who want to work.

What services does the “Ticket to Work” program provide?

The fact that this is not a benefits program must be made clear. Instead, the goal of this effort is to provide impaired people with the tools they might need to effectively find and get employment. As a result, initiatives including training, job placement, vocational rehabilitation, and career counseling are accessible through Ticket to Work.

Ticket to Work services can be obtained primarily in two ways. One is with state-level institutions known as State Vocational Rehabilitation (VR) agencies, and the other is with Employment Networks (EN), which are primarily nonprofit organizations.

Who can participate in the Ticket to Work program?

Anyone who receives Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI) benefits as a consequence of a disability and is between the ages of 18 and 64 is eligible.

How Much Will SSI checks be in 2023

For 2023, the maximum monthly Federal payments are $914 for an eligible individual, $1,371 for an eligible individual with an eligible spouse, and $458 for an essential person.

What is the monthly amount for Social Security disability

Most SSDI claimants get a monthly payment of between $700 and $1,400. However, your payment may be reduced if you already receive disability benefits from other sources.

What type of information a work ticket or job card gives you?

A work ticket is a record that shows how much time an employee spent on a certain project.

How many months can you work on Ticket to Work?

People who continue to pay the premiums under the Ticket to Work program for up to 93 months after their SSI or SSDI payments have ended are still eligible for Medicare or Medicaid.

Can you go to jail for not reporting income to SSI?

In actuality, the answer is YES! Your deliberate omission to tell SSI about your income could be viewed as fraudulent. This is due to the possibility that they will decide you are entitled to more SSI payments than you actually require or deserve.

What is the most hours you can work on disability?

Instead of a limit on the number of hours you can work while receiving SSI, there is a monthly income ceiling.

Can you earn money while on disability?

If you have a qualifying disability and continue to work up to the point where your wages, when added to any other income, exceed the SSI income limits, you may continue to receive payments.


Assessing the number of hours employees spent on an assignment in the past was somehow not easy. Most times, there are errors due to human insufficiency. Luckily, there are tons of work ticket software that simplify the entire process with extra features.

Work Ticket FAQs

What is a job card?

A job card is a thorough account of the work done for a work order.

What is the use of job time ticket?

The primary use of the time ticket is to accumulate the hours that an employee will be paid for in the following payroll.

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