TICKETING SYSTEM: 17+ Best Ticketing Systems in the UK (+ Free Options)

free online helpdesk and open-source ticketing system.
image credit Netweb

A ticketing system streamlines communication when you choose and set up the system the rightly. Ticketing systems are a way to support and assist you in dealing with any issues or incidents that arise in your business. It accomplishes this by removing delays that occur when no one has a clear picture of the problem. So in this article, we’ll be looking at the various free online helpdesk and open-source ticketing system.

Free Ticketing System


A ticketing system is an element of software that allows a customer service team to create, manage, and maintain a list (or lists) of customer issues. Even the best software, though, is useless without the right people and processes in place. Therefore, we’ll take a look at some of the best free online ticketing system solutions for your company.

#1. Zendesk

You can simply use Zendesk as an IT service desk that receives information from numerous support channels on incidents, events, problems, and service requests.

Zendesk’s capabilities may be further enhanced by integrating your IT help desk with other apps and technologies that your team already uses. Your team can also keep track of critical indicators so that you can make educated judgments about how to deal with typical issues that affect service operations.

Suite Team costs $49 per month, Suite Growth costs $79 per month, while Suite Growth costs $99 per month (Suite Professional).

 #2. Jira Service Desk

Jira provides service desk tools to make the process simple and seamless, whether you’re handling issues, proactively notifying changes in your interface or products, or looking for the cause of a bug or problem. The best part is that it includes built-in automation, queuing, knowledge base, and asset management. You’ll also be able to design your procedures within the software to match your best operational workflow, and it supports a variety of connections with other software solutions.

#3. Freshservice

This IT support software includes project management, incident management, asset management, as well as other features. Freshservice is a solid solution for the IT staff that offers omnichannel support to your clients. The finest feature of this system is its 24/7 consultation-style support, which does not feel transactional like typical support approaches. A straightforward user interface enables your team to handle issues that require human intervention while filtering out those that can be solved by automation.

#4. HubSpot’s Service

HubSpot’s Service Hub provides a comprehensive set of help desk and ticket management solutions that can assist your customer service team with practically every function. Knowledge bases, live chat, centralized messaging, and bots are examples of these tools. HubSpot’s service platform also enables businesses to increase the capacity of their customer support team without needing to hire new employees.

HubSpot’s Service Hub is distinct in that its solutions may be linked with your CRM and content management software. A representative can pull up a customer’s contact information and see not only their account information but also their previous interactions with the company while on chat. Because agents will have a better awareness of the consumer’s prior association with your brand, this helps to tailor the customer care experience.

#5. Zoho Desk

Zoho Desk is a multi-channel help desk with a sophisticated ticket management system. Incoming service cases can be handled by the ticketing system via phone, web, email, chat, and social media. Hence, this cross-channel coverage makes it easier for brands to create an omnichannel experience.

One interesting feature of Zoho Desk is a widget tool that you may embed on your website. When the widget loads into a browser, it transforms into a support form that consumers may use to request assistance. They can describe their situation in detail and request a preferred route of communication.

Not only does this form make it easy to contact your support team, but it also allows reps to assess incoming requests and come up with a solution before reaching out. This boosts first-call resolution rates as well as customer satisfaction dramatically.

 #6. Agiloft

Agiloft was originally an internal help desk software, but it has quickly become a favorite among customer-facing support staff. This is due to the fact that it provides a platform via which consumers can submit requests at any time of day. If no staff are available, the service will log the request and send a self-service solution as an initial response before following up on the case with a representative.

Another fantastic advantage of Agiloft is that it offers long-term management solutions for more complex instances. If a case has been open for too long and has to be escalated, the program will send out proactive alerts. This is extremely beneficial for SaaS customer service teams who handle a high volume of technical support calls that frequently result in follow-up.

 #7. C-Desk

C-Desk is a comprehensive helpdesk ticketing system that provides a plethora of free customer assistance tools. It also covers everything from ticket management to collecting client feedback. Hence, this platform is ideal for smaller firms that are looking to implement their first help desk software.

Furthermore, C-desk provides solutions that might aid in the promotion of client success. For example, their gallery tool allows you to upload and post videos and images to various albums on your website. You can utilize this function to create customer testimonials, which will offer your customer service team more credibility.

#8. ngDesk

No two salespeople have the same workflow. ngDesk recognizes this and customizes its helpdesk ticketing system to the preferences of individual reps. Reps may personalize their ticket inboxes and prioritize the information that is most important to them. Because the interface is personal, sales representatives can improve their workflow and reduce distractions.

Customer support managers can use ngDesk analytics tools to assess the overall performance of their team. They can also evaluate KPIs such as rep productivity and customer satisfaction utilizing the platform’s pre-installed data-driven insights. Because they are using the same platform, these new features bring management and frontline staff closer together.

#9. Spiceworks

Spiceworks is a ticketing system that assists businesses in managing both internal and external duties. It also provides a one-time download of their help desk software, which consumers can use from a desktop or mobile device. This makes it easier for customer service teams to manage inbound requests that may arrive during non-business hours.

It has an intriguing tool called inventory management integration, which can assist your team keeps track of product orders that are in the works. It locates orders using an IP scanner and subsequently alerts the representative of the order’s status. Reps can then proactively transmit that information to the consumer, informing them of any delays in their delivery.

#10. Hesk

Hesk is a simple helpdesk ticketing system application that is ideal for small customer service teams. It’s basic and user-friendly, making it straightforward for beginners to master.

It is a dependable, cloud-based ticketing system that you can be download and set up in minutes. You can also add custom ticket fields and change the presentation to fit your team’s workflow. It even has a ticket submission option where consumers may start web-based tickets controlled within the app.

Helpdesk Ticketing System

A helpdesk ticketing system is used to track and manage support requests within a firm. Employees can use the helpdesk ticketing system to report any concerns they encounter with their tools. After that, the software makes a digital record of the request and alerts an IT professional for help. Below are some of the best helpdesk ticketing system software for your company.


#1. Spiceworks

Spiceworks is a free online ticketing system featuring cloud and on-premise deployment options, as well as Android and iOS mobile apps. This software includes all of the features you’d expect from a help desk ticketing system, such as omnichannel support, automatic ticket assignment and management, a self-service portal, and more – all without any restrictions on the number of agents accounts, customer tickets, data storage, or other features. Spiceworks separates itself apart from the competition in terms of pricing by providing all of its products for free.


#2. Jira Service Desk

Jira Service Management is a collaborative IT service management (ITSM) solution. It was developed by Atlassian that allows your support team to build several projects to track and handle customer support requests and problems.

With its Free, Standard, and Premium versions, Jira Service Management offers a three-tiered pricing system. The Free plan gives you access to most of the platform’s capabilities, but it has limits to three agent accounts. Standard and Premium plans start at $10 and $40 per agent per month, respectively, and you get to try it for free for up to 7 days. For additional details, go to Jira Service Management’s price page.


#3. Zendesk

Zendesk is the most well-known customer service software on the market today. With its user-friendly cloud-based interface, you can receive, prioritize, and respond to customer complaints and questions from a variety of channels, including email, chat, and social media, all in one centralized and shared location.

Triggers allow you to assign and escalate issues to particular groups automatically, send automated responses and follow-ups, notify customers and agents of certain updates, as well as tag specific tickets for simple reporting and information retrieval. Zendesk also has built-in polls for measuring customer happiness and analytics dashboards for tracking your team’s success.

Read Also :BUSINESS COLLABORATION: Types, Benefits, and Examples (+Free & Paid Software Options)

Zendesk offers five premium plans which include Essential, Team, Professional, Enterprise, and Elite. These programs are available for a variety of business sizes and range in price from $5 to $199 per month, payable annually.

Visit Zendesk’s pricing page to see which plan is best for your company. You can sign up for a free 14-day trial or request a demo from Zendesk’s staff.


#4. HappyFox

HappyFox is a web-based helpdesk ticketing system that is known for its simplicity and speed of setup. It interfaces with a number of different points of contact to gather tickets and elegantly organize them on its Ticket List page. Tickets can be assigned to available agents or specified groups automatically, and they can be escalated to experts if necessary.

Users may create workflows, views, scripted actions, tasks, reports, and more with HappyFox’s customizability features. It also includes a self-service site that is linked to your knowledge base and an AI-powered Chatbot that assists clients with typical questions, reducing your support employees’ burden significantly.

HappyFox offer four pricing tiers which includes, Mighty, Fantastic, Enterprise and Enterprise Plus. Small and medium-sized organizations will benefit from Mighty and Fantastic, which start at $29 and $49 per agent each month, respectively, while bigger businesses can benefit from Enterprise and Enterprise plus.


#5. Zoho Desk

Zoho Desk is a cloud-based help desk application that enables you to give context-based support. It also includes ticket management, assignment, categorization, prioritizing, escalation, and other features and workflows. It also includes a knowledge base for self-service problem deflection and simple dashboards for tracking quality indicators like customer satisfaction and overall team performance.

Zoho Desk distinguishes itself from the competition by providing cheap options that range from free (with a fair limit of three users) to $35 per agent per month payable annually.

The most popular Zoho Desk package, Zoho Professional, comes with significant feature enhancements and is priced competitively at $20 per agent per month when invoiced annually.
In terms of functionality, their most complete package, Zoho Enterprise, is comparable to most top-tier plans from other providers and comes at a substantially lower price of $35 per agent per month invoiced annually.

#6. ServiceDesk Plus

This is a full-stack service management software that can be deployed in the cloud or on-premise. ServiceDesk Plus, which includes capabilities for incident management, problem management, change management, and more, gives midsize and big businesses a high level of visibility and control over their IT issues, further ensuring that they do not experience any downtime.

Standard, Professional, and Enterprise are the three ServiceDesk Plus plans. We do not know the costs of these plans upfront. To receive a personalized estimate, contact ServiceDesk Plus’ sales team.

#7. Freshdesk

Freshdesk is a cloud-based help desk system that is extremely scalable for enterprises of all sizes. It has a central inbox where all customer support requests from all channels are gathered, as well as customizable workflows, automated pop-ups to help deflect typical user questions, and extensive dashboards to track quality indicators. Freshdesk also has a team huddle function that lets you bring in specialists to help with complicated problems, as well as a gamification element to keep agents motivated and enhance their performance.

Freshdesk has four different programs to choose from free, growth, pro, and enterprise. Small organizations can use the free plan to get started with help desk software. Depending on whether you want to pay monthly or annually, the Growth, Pro, and Enterprise plans vary from $15-18 to $79-95 per agent each month. Freshdesk offers a 14-day free trial period on all plans. 5000 bot sessions per month are also included in the enterprise plan.

Free Online Ticketing System

The best free online ticketing system can enable your service agents to give the kind of customer service that makes them want to tell their friends and colleagues about it. Of course, this does not imply that simply having a system in place will solve all of your problems. For starters, getting a ticketing system could be out of your budget. Below is a free online ticketing system you can try out.

We’ll go through the best free online ticketing system to assist you in your decision-making.

#1. Zendesk

Customer support team members and their managers can tweak workflows, connect apps from the Zendesk marketplace (many of which are free), and even develop new applications for their businesses using Zendesk’s powerful API using Zendesk’s free ticketing software trial.

In Zendesk’s user-friendly interface, rich, actionable data is also just a click away. Your support crew can provide personalized assistance and gain a better understanding of your client’s thanks to customer analytics and machine learning. Your company will be able to predict client satisfaction, track performance, and find insights that will enable it to provide better customer service than ever before.

#2. Zoho Desk

Zoho Desk is one of a number of Zoho solutions designed for service, finance, sales, marketing, IT, and HR departments. A free version of Zoho Desk is available, which includes email-based ticketing, a private knowledge base for agents, and limited automation. In addition, under Zoho Desk’s free plan, you can only have three agents.

While Zoho’s free help desk software is a terrific way to familiarize yourself with the UI, it isn’t powerful enough for most service teams, even if they have three or fewer agents. You also miss out on one of Zoho Desk’s key features: easy interaction with other Zoho products like Zoho Analytics, Books, CRM, and BugTracker.

#3. Freshdesk

Freshdesk’s free plan, Sprout, includes a free online ticketing system. You can set up email ticketing with ticket management tools like tags, ticket prioritizing, and ticket merges using the free software.

Basic analytics, automations, shared prefabricated responses, and public and private knowledge bases are all included in the free plan. You can also set up simple channels for Twitter and Facebook using Sprout, allowing you to track brand mentions on both platforms.

 #4. WordPress Advanced Ticket System

WordPress Advanced Ticket System is a good option for businesses that utilize WordPress and serve consumers via email or their website. It comes in two versions: a paid and a free ticketing system.

You may use the free version to incorporate tickets into your WordPress site via posts. However, with the free plan, your agents will have to complete everything manually when creating a ticket. Customers cannot submit tickets through your website, unlike with the paid subscription. This implies that your consumers will need to contact you via email or phone, after which your agents will need to file a ticket.

#5. LiveAgent

Both commercial and free support desk software is available from LiveAgent. The free plan includes ticket management, with the proviso that your ticket history is limited to seven days. In other words, for both you and your customer, any ticket data older than 7 days is fully erased.

Live chat features are a highlight of LiveAgent, which are also available on the free plan. Aside from live chat and ticketing, LiveAgent’s free version includes basic statistics, a knowledge library, and support for several languages.

Other free online ticketing system includes:

  • Vision Helpdesk
  • Front
  • AzureDesk
  • SupportBee
  • JIRA Service Management
  • HubSpot Service Hub
  • Salesforce Service Cloud
  • Solarwinds Help Desk
  • Wix Answers

Open Source Ticketing System

While some CRM (Customer Relationship Management) solutions could include a built-in ticketing system. You may want to look into using an open-source CRM solution. Here is a list of open-source ticketing system you can choose from.

#1. Handesk

Handesk is a self-hosted, modular, powerful open source ticketing system designed for businesses with various teams, multiple users, and quick and fast reporting.

It is also a help desk and lead management app written in Laravel with a multi-language supports system. It’s under the MIT license as an open-source solution.

#2. Opensupports

Opensupports is a free and open source ticketing system designed to scale and speed customer support while also improving the overall customer experience. It offers a variety of support packages to suit a variety of corporate demands and budgets.

#3. UVdesk

UVdesk is a free open-source helpdesk ticketing system that was created with the goal of providing the finest customer service possible. It was distributed under the MIT License as open-source software.

#4. osticket

Osticket is a free and open-source ticketing system that aims to improve the overall customer experience while scaling and speeding up customer service. Osticket provides a choice of support packages to meet the needs of different businesses and budgets.

#5. Hesk

Hesk is a free help desk system for enterprises and businesses that aims to provide better customer service. It was founded in 2005 and now has about 600,000 downloads.

#6. OpenDesk

OpenDesk is an open-source ticketing system that is free to use. Its comprehensive feature set maximizes office workstation utilization for small and medium-sized businesses. When employees work from home, OpenDesk assists them in reserving their office workstations. It was made available under the GPL-3.0 license.

#7. Ticketit

Ticketit is a basic open-source helpdesk ticketing system that is free to use. It’s designed to work seamlessly with Laravel’s default users and authentication mechanism.

#8. DiamanteDesk

DiamanteDesk is a free open-source customer service software that is designed for both large and small enterprises. It offers extensive features that will enhance your service’s customer support experience.

Conculsion

The way you relate with your customers has a lot to say about your business. Why not adopt an help desk software. This can help you level your relationship with customers and make it easier for agents to organize and manage ticket volume. When it comes to addressing customer issues, interacting with one another, and offering a pleasant experience, help desk software and IT solutions may make your customer service and support staff more efficient and successful.

Your consumers will be more likely to become loyal promoters of your business as a result of your outstanding customer service and assistance.

Frequently Asked Questions

What does a ticketing system do?

A customer service ticketing system is a management tool for processing and cataloging customer support requests. Tickets, usually referred to as instances or issues, must be appropriately stored alongside pertinent user data. Customer support personnel, supervisors, and administrators should be able to use the ticketing system easily.

What is helpdesk ticketing system?

All of your customer support requests from various channels are collected, organized, and tracked by a helpdesk ticketing system, which controls them all in one spot. More modern helpdesk systems can intuitively respond to most questions thanks to machine learning, leaving just the most complicated issues for the service team to handle.

What is the best free helpdesk ticketing system?

  • Jira Service Desk.
  • Zoho Desk.
  • Agiloft.
  • HubSpot’s Service Hub.
  • C-Desk.
  • Spiceworks.
  • Zendesk
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