eVoice is a company phone system that provides virtual phone numbers, live receptionist services, and call management features. Monthly plans begin at $14 per user, with larger reductions available for annual billing and volume purchasing. It’s a terrific choice for companies that wish to present a strong corporate image. In this blog post, we will carefully analyze the eVoice system and give reviews on its alternatives and integrations, including giving a good comparison of Evoice vs Grasshopper and Evoice vs RingCentral. Let’s get to it!
What is eVoice and How Does it Work?
eVoice is a telecommunications business that offers its customers toll-free local lines, text messaging, and video calling. This corporate phone system enables organizations of all sizes to forward and route calls as needed to the appropriate person or department. It is jam-packed with superb features that ensure efficient business management. As a result, customers may check their voicemails virtually across all platforms, while also assisting agents in remaining present for each call and never missing critical inquiries.
Furthermore, the text transcription service supplied by the same reduces disruptions during critical work meetings and conversations. An auto-assistant is assigned to each number and helps receive all calls professionally while providing pertinent information. Finally, with a wealth of advanced features such as voicemail, mobile app, phone system settings, and inbound call management capabilities, eVoice proves to be a reliable solution for organizations of all sizes.
When to Use eVoice
When it comes to employing an eVoice, there are numerous scenarios in which it is conceivable, including:
#1. Creating a local presence in another country
Because it allows worldwide numbers, eVoice is one of our top virtual phone number providers. It also has an international forwarding capability that allows you to transmit calls to businesses in other countries.
#2. Tracking marketing campaigns
A single eVoice membership contains three toll-free lines, each with a different toll-free prefix. It is advantageous for organizations that want to assign tracking numbers to their marketing initiatives.
#3. Professional phone line
eVoice provides the ease of a professional business line that is available via its mobile app.
#4. Low-cost phone system with rich call routing features
It includes call-routing features like professional greetings, unlimited extensions, and a dial-by-name directory. All features are accessible in a single bundle, allowing you to save money.
#5. Live answering service
Rather than using a third-party answering service, eVoice provides an all-inclusive subscription that includes a team of live receptionists as well as typical call capabilities.
Pros & Cons of eVoice Reviews
Let’s go over some of the most prevalent advantages and disadvantages of using eVoice. They are as follows:
Pros of eVoice
- The monthly fee for eVoice starts at just $12.99. That’s the best deal I’ve seen for a business phone plan, and it’s my favorite feature.
- Do you want professional voice talent to record personalized greetings for your company? This service is included with any of eVoice’s business phone service packages. They are the only big company in this market to supply personalized welcome recordings with each business phone package.
- All new customers receive a 30-day free trial. If you’re not sure whether eVoice is right for you, you can give it a go for free.
- eVoice provides more phone numbers per account than any of its competitors that I am aware of. Even their base service package contains 6 phone numbers, and their top-tier plan includes 45 phone numbers! Not every business requires so many numbers, but it’s nice to know the option is available if you want it.
Cons of eVoice
- eVoice’s customer reviews are not its strongest suit. Their feedback includes numerous really troubling concerns ranging from invoicing issues and unreliable customer service to glitchy service.
- There are no business phone plans with unlimited minutes available from eVoice. Depending on the bundle you choose, you’ll receive between 300 and 4,000 minutes each month, with extra minutes costing 3.9 cents per minute.
- You cannot transfer your eVoice phone numbers to another provider, and they will not sell them to you if you leave the platform. If you decide to cancel your eVoice subscription, whether in a week or ten years, they will reassign all of your numbers to other clients.
eVoice Pricing & Features Reviews
eVoice provides its customers with four options for business phone service. These plans start at $12.99 per month and go up to $79.99 per month on the high end. Look at how eVoice advertises these features on its own website, and then I’ll go over them in more depth.
Each of these packages is designed for a certain market niche, and there is a wide range available, from the barebones $12.99 plan to the full $79.99 bundle. Let’s take a deeper look at how these four possibilities differ from one another.
The following features are included in all four packages:
- Professionally recorded custom greeting (must request within 7 days of setting up an account, available after that for an additional cost)
- Conference calling
- Click to call
- Dial-by-name directory
- Voicemail to email; human or software-based voicemail to text transcription available (starting at $1.95 per month for software transcription)
- iPhone and Android mobile apps
Other features included in each package:
- $12.99/month: 300 minutes, 6 minutes, 2 extensions
- $29.99/month: 1000 minutes, 15 numbers, 5 extensions
- $49.99/month: 2000 minutes, 30 numbers, 10 extensions
- Online faxing, VIP setup/support, transfer existing numbers to eVoice
- $79.99/month: 4000 minutes, 45 numbers, 15 extensions
- Everything from the $49.99 package, plus vanity numbers
It’s tough to pick one and say it’s objectively the “best” option because there is quite a bit of variance between these 4 plans. eVoice claims that the $29.99/month plan is the most popular, and it is a good compromise between the barebones offering of the $12.99 plan, and the more fully featured packages at the higher price points.
Setting Up a Meeting on eVoice
When you press the Conferencing button, an audio or video call is initiated. You can view dial-in instructions for the chairperson (host) and participants for audio calls and click to transmit those instructions to your invitees. To set up your space for online conferencing, you may either book a meeting or use the open meeting options. Participants can be conveniently invited directly from eVoice, and the invitation contains both web and audio instructions. Once your meeting has been scheduled, click to add it to your Microsoft Outlook, Lotus Notes, or Google Calendar.
Select whether to activate webcams (up to four at a time), share your screen, provide control of your screen to an attendee, or invite other people from the meeting space. Participants can activate screen sharing. The video feed can only be viewed by 25 individuals at a time; however, all attendees can hear audio and view the web meeting. When holding web-only meetings, you can share your screen with up to 2,000 spectators.
Invited attendees register for the meeting by providing their name as well as optional options for their email address, phone number, and company name. Audio conferences can be held by dialing in or using a virtual phone.
The Meeting Experience Using eVoice
You create your presentation in the eVoice program during a web conference by utilizing photos and Microsoft PowerPoint files, or you can share your desktop or a specific application. Online and private chat is available in all sessions, but unlike our Editors’ Choice video conferencing tool Zoom, eVoice lacks a whiteboard option.
Setting an entry tone for attendance and allowing computer and microphone access to participation are two sound possibilities. Presenters have the option of recording both the audio and video of the meeting or just the audio. Meetings can be password-protected, and presenters can also ask participants to submit a password in order to use their webcams.
Evoice Alternatives
A good VoIP service should be dependable, efficient, and cost-effective. If eVoice isn’t meeting your needs or doesn’t seem like a good fit, let’s look at some alternatives or integrations.
#1. OpenPhone
OpenPhone is a cloud-based phone system that allows organizations to call and text from any location. You may use OpenPhone to make free calls and texts (MMS and SMS) in the United States and Canada from your favorite devices. Because we are a true VoIP provider, you do not need an existing phone service to route calls.
#2. RingCentral
RingCentral and eVoice both have several limitations. Toll-free MMS is not supported, thus you will be unable to send images, GIFs, or other multimedia via messaging. Call recording and auto attendants are now restricted behind a paywall, leaving you in the same situation as previously.
#3. Grasshopper
Grasshopper was designed for solopreneurs, not small firms, and it shows. This Grasshopper lacks integrations or alternatives as compared to other eVoice competitors, so you won’t be able to automate any tasks or have any context of phone communication in your CRM.
Evoice vs Grasshopper
Both eVoice vs Grasshopper provide phone systems with limitless VoIP calling, however, eVoice provides more routing options and Grasshopper incorporates business messaging. When comparing the services offered by eVoice vs Grasshopper, eVoice delivers the most options for a business phone line – albeit behind a paywall.
eVoice does not provide any integrations or alternatives (which is unfortunate). Perhaps it’s just a late bloomer? Grasshopper does have some Skype and Google Voice integration options. However, this just passes Grasshopper calls to these platforms.
Evoice vs Ringcentral
The eVoice phone system is solely focused on VoIP calling functions, vs RingCentral provides a UCaaS platform that includes calling, SMS, team chat, and video conferencing. While eVoice offers paid SMS and video add-ons, RingCentral incorporates these channels as standard, making it more of a collaboration platform.
RingCentral provides top-tier cloud-based phone systems and corporate solutions. Trusted by over 300,000 organizations globally (including well-known brands like BMW, Twitter, and Guess).
How Does Evoice Work?
eVoice is a sophisticated on-demand voice communication service package.It includes a virtual receptionist with various extensions, an auto-attendant (also known as a virtual operator), call routing, and voicemail. eVoice can route calls to the forwarding number(s) of your choice or directly to voicemail for each extension.
What Is Evoice From Verizon?
eVoice is a virtual phone answering service that grows along with your company. There is no hardware. There is no setup. And there are no contracts.
What Is J2 * Evoice?
j2 Global, Inc. (NASDAQ: JCOM) owns eVoice, a telecommunications service. Virtual phone numbers are used by the firm to manage incoming and outgoing calls.
Why Would Someone Use a Virtual Phone Number?
Virtual phone numbers allow you to stay connected whether you’re working from home or traveling around the world; you’re not restricted to a physical place or a certain gadget.
How Do I Cancel Evoice?
Sign in to your Account Manager, go to Billing > Plan, and then click the “Cancel Account” button in the “Current Billing Plan” section. To cancel your account, please call us at (866) 761-8109 at any time.
Does Evoice Have Caller ID?
With eVoice Caller ID, you can identify incoming calls and decide whether to answer, block, or direct the call to voicemail. You can also set your eVoice number as your Caller ID, which will be shown on all outbound calls, regardless of where they are made.
How Do I Transfer Calls From Evoice?
To transfer a call using eVoice, simply press *9 on the phone from which you are taking the call, then select from the alternatives or integrations provided. You have the option of sending the call to voicemail. Transfer the call to a different phone.
Does Evoice Have an App?
The eVoice mobile app for iOS and Android devices transforms your smartphone into a full business phone system, allowing you to control your company communications from anywhere. You may use speed dial, make and receive calls, screen undesirable calls, route calls, record calls, place calls on hold, and more.
Conclusion
eVoice is an excellent choice for small organizations searching for a low-cost, feature-rich virtual phone solution. It provides business phone numbers and extensive inbound call management capabilities in addition to live receptionist services. Furthermore, eVoice provides premium services that allow users to enhance its capability without having to transfer providers. Sign up for a 14-day free trial to see all of eVoice’s features.
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