Table of Contents Hide
- What Is an Auto Dialer Software?
- Best Auto Dialer Softwares
- Free Auto Dialer Software
- How to Find the Best Auto Dialer Software
- Are Auto Dialers Illegal?
- Is It Illegal for Telemarketers to Spoof Phone Numbers?
- Why Are Telemarketers Allowed to Spoof Numbers?
- Final Thoughts
- Related Articles
Is your company in need of a reliable autodialer? Then, this article is for you! The use of auto dialer software can boost corporate communication by increasing the efficiency of your sales and customer service personnel. This article comes with a list and reviews of the best phone auto dialer software you can choose from. We also added some free auto dialer software you can consider in case you don’t want to put your money into any of the software.
What Is an Auto Dialer Software?
A list of phone numbers can be fed into auto dialer software, which can then dial those numbers and connect you to a live operator or a prerecorded message. Autodialers free up agents’ time to concentrate on the quality of their communications rather than the tedium of dialing phone numbers by hand. Sales, healthcare, education, and the hospitality industry are just some of the many places auto autodialers are put to use. A computer, voice modem, and active phone connection are typically needed to run auto dialer software, though there are cloud-based alternatives. When it comes to hardware, some solutions require organizations to purchase and host it themselves, while others include it as part of the product at no extra cost or as part of a paid subscription.
In many cases, the app’s intended hardware environment is generic enough that any computer or mobile device will do. There are a number of different auto dialer systems available, including standalone solutions as well as those that link with popular customer relationship management (CRM) platforms, contact center infrastructure software, or telecom services designed specifically for call centers. There are a lot of crossovers between outgoing call tracking software and auto dialer software. In contrast to outbound call tracking software, auto-dialers will automatically contact phone numbers from a list, while this type of software requires prompting to call and is primarily concerned with saving data from the call itself.
Best Auto Dialer Softwares
Thinking of the best auto dialer software you can opt for? Here are some of the best auto dialer software you can consider:
It’s the first of its kind, offering a click-to-call solution that allows your team to quickly and easily dial phone numbers and call fresh prospects. Nextiva is compatible with all the leading customer relationship management (CRM) platforms for small businesses, including HubSpot, Zendesk, Zoho, Salesforce, and more. These connections allow you to make calls straight from your choice CRM program.
In essence, it may be used to transform your existing CRM into an outbound calling platform. Your CRM should allow you to create lists, divide them into subsets, and then make calls with the click of a button. Avoiding manual dialing and switching between applications will help your staff save time. To further enhance the quality of your calls, you can review all of the contact information already stored in your CRM.
You can use Nextiva for voice and video calls, video conferences, text and image messaging, faxing, screen sharing, automatic call routing and callback, and much more, just like any other corporate phone service. They also have a number of other features that are particularly useful for outbound sales, such as the ability to implement automated follow-up notifications via email, detailed analytics through call monitoring, and much more for your live agent to visually track and manage the entire sales process pipeline.
Thousands of companies use Five9 to improve their call center’s productivity. Five9 allows your team to spend less time waiting and more time communicating with consumers, leading to a 300% boost in conversions. Some of the work is done automatically by the program. Five9 takes care of all the compliance requirements for your business, so you and your staff never have to worry about time zones or other rules. You may rest easy knowing that no possibilities will be lost thanks to the CRM’s adaptability and integration. You can trust that Five9 will be there for you and your customers because of the system’s 99.99% uptime.
RingCentral’s call center management features, which include automatic dialing, allow for maximum outbound efficiency. More than 400 thousand companies around the world rely on RingCentral’s suite of services and solutions. Whether you’re in healthcare, IT, finance, retail, or education, RingCentral has a solution for you. It also includes functions tailored to certain scenarios, such as those found in cloud phone systems, remote offices, video conferences, and call centers.
One of the best features of RingCentral’s outbound calling service is the automated dialing function. It has the most advanced predictive dialer on the market. With RingCentral, your sales representatives will always be up-to-date because of the ease with which they can access data. The auto dialer software is user-friendly and streamlines the sales process with pre-programmed, step-by-step engagement routines.
#4. Genesys Cloud
Genesys Cloud streamlines a variety of customer service channels, including voice, video, chat, and email. Many useful insights are provided for monitoring and enhancing your campaigns. Predictive dialing is a feature of the auto dialer software that lets you contact staff members at their most convenient times.
Agent efficiency and communication with consumers are both improved by Genesys Cloud. It includes quality assurance and compliance features while cutting operational costs.
PhoneBurner is an automatic calling program that facilitates over 11 million monthly conversations for businesses like Remax. It’s a VoIP cloud service, so it can be used from anywhere and is perfect for distributed teams. The phone auto dialer software is designed for distributed teams, but it provides landline-quality calls. Using the auto-dialer, your sales force might potentially make 80 calls every hour. Increasing the efficiency and output of your sales staff is facilitated by this method.
You may filter leads based on their location, tags, and when they were last contacted, among other criteria, thanks to the sophisticated lead management features. Unlimited pre-recorded voicemails are another time-saver. They can leave a prerecorded message with only one click once they reach the voicemail. In addition, the program allows for the instantaneous dispatch of follow-up text messages and emails even in the face of a busy signal.
PhoneBurner also has a built-in customer relationship management system, so you can manage your contacts and leads without having to use a separate CRM. Zoom, HubSpot, Salesforce, Constant Contact, FreshDesk, and many others are just some of the CRMs that may be readily integrated with one another. Because of the available open API, it is possible to create an integration with virtually any CRM.
Voicent is a global communications platform with a built-in customer relationship management system used in over 50 countries. It has excellent tracking and response automation features. The prerecorded messages are the greatest time-saving aspect of it. When an answering machine is contacted, an automated message can be played either in your voice or on the computer. Voicent can make many calls at once, convert text to speech, and deliver customized voicemails. You can buy automatic, predictive, progressive, and preview dialers to give your staff a lot of options and flexibility.
Voicent’s annual pricing of $19 per user per month plus use cost is significantly lower than that of competing auto dialer software. Features like extra voice channels, caller ID, and contact center administration are available as add-ons to better facilitate your business’s communications with its customers.
ChaseData has options for call centers for companies of various sizes. The auto dialer software is one of the most useful for powering call centers in small organizations. The phone auto dialer software is reliable enough that both sales and marketing departments rely on it. For companies of any size that need more than a cookie-cutter solution, ChaseData has you covered with industry-specific offerings. So that you can get a feel for the tool before making any commitments, ChaseData provides a free trial that includes 1,000 telecom minutes per agent. There are three distinct pricing tiers for this service.
The Professional package, for $139 per user each month, provides 5,000 telecom minutes and extra capabilities to help your agents succeed if you run a high-volume sales center. Costing $169 per month per user, the Enterprise plan provides access to 7,000 monthly telecom minutes.
CallHub is an integrated auto dialer software and audio broadcasting platform designed specifically with small businesses in mind. Nonprofit organizations and political campaigns, like the American Red Cross, the Sierra Club, the Bernie Sanders campaign, and others, frequently employ it. This auto dialer software offers pre-made forms for a variety of purposes, so it may be used to streamline the process of reaching out to voters, finding and recruiting volunteers, and soliciting financial support, among other things.
Predictive calling, robot dialing, preview dialing, and a power dialer are just some of the automatic dialing software’s many dialing modes. Telemarketing and political campaigns rely heavily on robo-dialer features. Simply import your contact list and start making calls. There’s an integrated caller ID feature that will show a local number based on the area code of the person you’re calling.
With Talkdesk’s CX Cloud, your contact center can evolve along with your business and your customers’ demands. With its unified platform and future-proof architecture, this solution provides a competitive edge for your call center. Productivity boosts are the primary focus of the user-friendly interface. It provides a consolidated platform for managing customer relationships, employee participation, enterprise-wide collaboration, artificial intelligence, data analytics, and business insights.
Over 60 different apps can be connected to Talkdesk. You can make changes to the program without knowing any code. To guarantee the best possible call quality, Cloud Essentials provides intelligent routing and voice interaction. It also has real-time dashboards, so you know your team is always on track. Also included in this price point is the option to make use of a virtual agent to handle routine customer service inquiries.
Free Auto Dialer Software
The following are the free auto dialer software you can go for:
#1. Agile CRM
Agile CRM software unifies and streamlines your sales, marketing, and customer service operations. This free auto dialer software offers a contact management feature that enables you to close deals more quickly. You may also integrate your Google calendar with CRM to be reminded of impending appointments.
Ooma is a VoIP company that operates solely in the digital realm. Voicemail and an automatic call-splitting feature are just the beginning of what this gadget has to offer. You can use your phones to make and receive calls. Setting up this program takes very little time and effort. Your current port number can be easily transferred to Ooma Office Phone.
Vonage is a dependable VoIP service that operates in the cloud and provides users with 50+ different calling capabilities and integrated options. With Vonage Business Communications, you have access to phone, SMS, fax, group messaging, and video conferencing. It also gives you an easy-to-use platform for video conferencing with coworkers. It can help you prioritize your data transmissions so that they go as smoothly and efficiently as possible.
Grasshopper is a business phone service for companies with fewer than 20 employees, such as startups, sole proprietorships, and small corporations. It provides virtual business numbers so that one’s professional and personal life can remain discrete. You won’t need to buy any new gadgets or phones to use the services; they’ll work with anything you already have.
All incoming and outgoing calls, texts, faxes, and voicemails within the United States are free with this plan. Grasshopper also includes useful extras like call forwarding, automated greetings, and business VoIP.
EngageBay is a free auto dialer software that combines CRM, sales, and marketing functions into a single software application. This predictive Dialer can be used to call a single number or to schedule a series of calls to numerous individuals.
How to Find the Best Auto Dialer Software
The followings are ways to get the best auto dialer software:
#1. Ease of Use
The primary goal of any auto dialer software is to streamline the company’s current method of making outgoing calls. With the help of an autodialer, your staff should be able to make more calls per hour and generate more daily leads. However, this is of no use if the software is difficult to navigate. You don’t want your representatives to waste time switching between calls and screens. Your call center will slow down if you use auto dialer software that is difficult to use.
The phrase “easy” is also relative, and there will always be a learning curve when adjusting to a new technology. Requesting a demo or signing up for a free trial of a product might give you a good idea of whether or not it will meet your needs before you make a purchase decision. You should probably seek help elsewhere if training your employees and learning how to use the technology will take many weeks.
#2. Automation Features
It’s possible for autodialers to simply transfer calls to the next available employee. However, that isn’t always enough to enhance the process. The most effective autodialers allow callers to be directed to a certain extension or extension group. Auto dialer software that uses pre-recorded voice messages should be able to automatically detect answering machines so that messages can be left. Otherwise, the transmission will be interrupted.
Features like automated lead scoring, preview dialing, and other workflow automation should also be considered. In the end, all of your desired automation tasks should be covered by the tool. Workflow simplification is facilitated by such qualities. It could be easy to overlook the potential impact of one more phone call, mouse click, or connection. However, doing things twice or more than necessary can add up quickly. Therefore, the correct automation features can save your company hundreds, if not thousands, of hours annually in manual labor.
#3. CRM Integration
One of the most efficient ways to manage a large number of leads, customers, and contacts is via a customer relationship management system. The customer relationship management components of autodialers are often integrated into the main product. However, it’s not always necessary to switch CRM systems when using a new auto dialer solution. Make sure the auto dialer software you’re considering is compatible with your current customer relationship management system.
Otherwise, transferring consumer information between systems would be an extra hassle. This usually makes matters worse. Maximum efficiency and output can only be achieved through a unified experience.
The cost of auto dialer software varies greatly, much like the cost of any other software or business solution. The lack of a universal “standard” price is a major problem. Prices per user each month can range from $19 to $149. Although cost shouldn’t ever be the deciding factor when selecting an auto dialer software, it is inevitable that it will be.
Don’t get sidetracked by fancy extras and costly upgrades you might never use. To explain their inflated prices, several platforms advertise dozens of options. However, this is moot if you have no plans to ever make use of these capabilities. Identify a service that satisfies your requirements and falls within your financial means. In the long run, this will increase your return on investment.
Are Auto Dialers Illegal?
It’s not illegal to use automatic dialer software. However, they have to follow laws like the TCPA (Telephone Consumer Protection Act). Companies that break the law may have to pay significant fines.
Is It Illegal for Telemarketers to Spoof Phone Numbers?
FCC regulations enforce the Truth in Caller ID Act, which makes it illegal to intentionally send false or misleading caller ID information with the aim of deceiving, inflicting damage, or improperly obtaining something of value. Spoofing in violation of the law carries a fine of up to $10,000 per incident.
Why Are Telemarketers Allowed to Spoof Numbers?
Since it is difficult to show malicious intent and respectable organizations cannot be accused of malicious intent, spoofing is theoretically legal. It is acceptable for a business to display a toll-free call-back number, and for a doctor to use a mobile phone that displays an office number.
You may boost the efficiency of your sales, marketing, and customer support departments by using any of the aforementioned auto-dialing software. Whatever you do for a living, you can find auto dialer software that can help your team work more efficiently and advance your business. We sincerely hope that this article was helpful in your search for appropriate auto dialer software for your company.
- CALL CENTER SOLUTIONS: 19+ Cloud-Based Solutions for any Business (+ Reviews)
- VIRTUAL CALL CENTER: Meaning, Software, and How to Start One in 2023
- CALL CENTER SOFTWARE: Best Inbound, Outbound, and Virtual Software