SALESFORCE COMPETITORS: Meaning, Advantage & Top Competitors to Know

Salesforce competitors
Image Credit: CIO

Salesforce is the world’s largest CRM company. The company offers cloud-based software that aids organizations handle their clients, sales, and marketing. However, they are not the only CRM company out there. Here, we will discuss top Salesforce CRM competitors, competitive advantage, and more. Let’s dive in!

What Is Salesforce?

Salesforce is a cloud-based customer relationship management (CRM) software that enables companies of all sizes to relate with their customers in a more efficient and organized way. In addition to managing customer data, Salesforce provides businesses with tools for sales, customer service, marketing, and analytics.

The company was founded in 1999, and today it is the world’s #1 CRM company. More than 150,000 businesses worldwide use Salesforce CRM to grow their businesses.

Does Salesforce Have A Competitor? 

Yes, Salesforce is the leading CRM software on the market. However, even if Salesforce is the world’s #1 CRM, it has many top competitors, and its competitive advantage still stands out. Keep reading to get the top Salesforce Competitors.

Salesforce Competitors

In the CRM market, a few companies are competing with Salesforce. Most of the competitors offer similar or exact products and services.

Top Salesforce CRM Competitors

They are as follows:

#1. HubSpot:

HubSpot is a CRM software company that offers tools to help businesses grow and manage customer relationships. HubSpot was founded in 2006 and is headquartered in Cambridge, Massachusetts. The company has over 4,000 customers in over 100 countries.

HubSpot offers many features similar to Salesforce, including contact management, lead management, and deal management. Unlike Salesforce, HubSpot gives many marketing and sales tools, such as email marketing, live chat, and webinar hosting.

While Salesforce is the market leader in CRM software, HubSpot is a strong competitor, offering a more comprehensive suite for businesses. They focus on helping companies grow customer relationships, making it a powerful tool for sales and marketing teams.

#2. Zoho CRM:

Zoho is a CRM software known for its affordable price and ability to scale with businesses. It has a free version that is popular with small businesses. 

Zoho offers a comprehensive suite of tools for managing customer relationships, including a sales force automation tool, a marketing automation tool, and a customer support tool. It also gives numerous features that Salesforce does not, such as a built-in email client and tools for managing projects.

Zoho CRM is a perfect option for businesses seeking an alternative to Salesforce. It offers a robust set of features and is easy to use. It also has many integrations with other Zoho products, making it best for businesses that use other Zoho products.

#3. Microsoft Dynamics 365:

Microsoft Dynamics 365 is a cloud-based business application platform that combines elements of customer relationship management (CRM) and enterprise resource planning (ERP), with productivity, artificial intelligence (AI), and analytics tools. Released in November 2016, it is a successor to Microsoft Dynamics CRM Online and Microsoft Dynamics AX.

As one of the CRM Salesforce Competitors, Dynamics 365 offers unique features and benefits that make it an attractive choice for businesses. For example, Dynamics 365 includes many applications that can be deployed individually or as a complete suite, depending on the needs of your business. Additionally, Dynamics 365 offers a flexible licensing model that allows companies to pay for only the features and users they need.

#4. SugarCRM:

SugarCRM is a popular CRM software that competes with Salesforce. It is known for its ease of use and affordability. SugarCRM also has some features that make it a good choice for businesses, including its ability to integrate with other software, scalability, and customer support.

If you have problems using the software, contact customer support for assistance. Hence, SugarCRM is a good CRM software, and it is a good option for businesses that want to save money.

#5. Pipedrive:

Pipedrive is a CRM software that helps sales teams have more deals and remain organized. It is one of the Salesforce CRM competitors. Some features that make Pipedrive stand out are its visual sales pipeline, which gives users a clear overview of their sales process, and its customizable deal stages, which allow users to tailor their sales process to their specific needs. 

Pipedrive also offers several features designed to help users improve their sales productivity, such as its email integration, which allows users to track and manage their emails from within the Pipedrive interface, and its built-in call recording, which automatically records and saves users’ phone calls.

#6. Oracle CX:

As one of the CRM Salesforce Competitors, Oracle CX provides a comprehensive and integrated customer experience solution. This CRM software enables you to manage all aspects of the customer lifecycle, from acquisition to loyalty.

With Oracle CX, you can engage customers across channels, including social, mobile, web, and contact centers. You can also segment and target customers for personalized engagement. In addition, Oracle CX provides comprehensive analytics to help you understand customer behavior and make better decisions.

#7. Zendesk:

Zendesk is a cloud-based customer service platform that provides businesses with many features to manage customer interactions, including ticketing, live chat, and knowledge management.

As one of the CRM Salesforce competitors, Zendesk offers several advantages, including a lower price point, more flexible deployment options, and a focus on customer service and support.

While Salesforce CRM is a comprehensive platform that offers a wide range of features, it can be expensive and hard to implement. Zendesk, on the other hand, is a more affordable option that is easy to set up and use. Additionally, Zendesk provides many features to improve customer services, such as ticketing, live chat, and knowledge management.

For businesses that prioritize customer service and support, Zendesk is an excellent option. It is lower in cost and easier to use than Salesforce CRM, and it provides many features specifically designed to improve the customer experience.

#8. Bitrix24:

Bitrix24 is a CRM software that offers a suite of tools for sales, marketing, and customer support. As one of the Salesforce competitors, Bitrix24 provides a similar set of features and tools. However, there are some primary differences between the two CRM platforms:

  • First, Bitrix24 is a self-hosted platform, which means you can install it on your server. This gives you more control over your data and allows you to keep your data in-house. 
  • Second, Bitrix24 offers a free version for small businesses, which is not the case with Salesforce. 
  • Finally, Bitrix24 has more robust features for managing customer relationships for tasks, projects, and documents.

#9. SAP CRM:

SAP CRM is a powerful CRM system that provides many features and benefits that make it the best choice for businesses. One of the main benefits of using SAP CRM is that it allows businesses to manage their customer relationships more efficiently and effectively. It helps organizations understand their customer base and target marketing efforts more effectively.

SAP CRM is also a very user-friendly system, another advantage it has over some of its competitors. The system is easy to use and navigate. It offers helpful features and tools perfect for businesses. Furthermore, SAP CRM is a very affordable CRM system, the best choice for businesses on a budget.

#10. Keap:

Salesforce is the clear leader in the CRM space, but many viable competitors are out there, including Keap. Keap provides wide features similar to Salesforce, including contact management, sales automation, and lead tracking. It also offers unique features, including the ability to send automated text messages to customers and prospects.

Meanwhile, Keap is a good option for businesses looking for a Salesforce alternative because it has some unique features worth considering. 

Is Salesforce Still The Best CRM? 

Yes, Salesforce is still the best CRM for businesses. It offers everything needed to make marketing faster and easier to close sales.

What Sets Salesforce Apart From Competitors? 

Salesforce has lots of features that set it apart from its competitors. One of these is its Sales Cloud, which helps businesses keep track of their sales and customers in one place. It also has other traits that help organizations automate their sales process, making it easier and more efficient.

Another thing that sets Salesforce apart from competitors is its customer service. The company offers several resources to help businesses get the most out of its software, including training, support and consulting services. This means that companies can get the help they need to make the most of Salesforce and ensure they use it most effectively.

Salesforce Competitive Advantage

Salesforce has a competitive advantage in the CRM market because of its focus on customer success. The company has a strong customer base and a large ecosystem of partners and developers. 

Salesforce also has a strong product portfolio and a robust platform that is customizable to meet the needs of any organization. Furthermore, the company’s focus on innovation and customer success makes it a leader in the CRM market.

What Is Replacing Salesforce? 

There are a few CRM software options that are starting to replace Salesforce. These options include HubSpot, Zoho, Microsoft Dynamics, etc. These CRM software options offer similar features to Salesforce and are more affordable and easier to use.

Who Is Salesforce Largest Competitor? 

Salesforce’s largest competitor is Oracle. Oracle offers a suite of cloud-based applications, including customer relationship management (CRM), human capital management (HCM), and enterprise resource planning (ERP).

Who Is Better Than Salesforce? 

HubSpot is a better than Salesforce because of the marketing features available. In other words, HubSpot is the best CRM for marketing and other features.

What Is The World’s #1 CRM? 

Salesforce is the world’s #1 CRM. It is a cloud-based CRM that helps businesses manage their customer relationships. The company has a wide range of features, including a sales force automation tool, a customer service tool, and a marketing tool. It also offers a wide range of integration options, making it easy to connect to other business systems.

Who Is Salesforce Biggest Client?

Salesforce’s biggest client is Walmart. Walmart uses Salesforce’s products to manage customer data, track inventory, and create marketing campaigns. In addition, Walmart is a major investor in Salesforce.


Salesforce is a leading CRM software with a stronghold on the market. However, there are other CRM competitors available that can provide similar or even better features and advantages. Therefore, research all options before deciding which CRM software to use for your business. 



Business News Daily


Leave a Reply

Your email address will not be published. Required fields are marked *

You May Also Like