The coronavirus pandemic showed the importance of a business phone system. When work-from-home orders shut down offices, it was hard for old systems to answer calls. Modern cloud-based phone services allow businesses to operate and grow while employees work remotely. Choosing the best top 10 VOIP phone systems for your business takes careful thought. Explore how the best 10 VOIP business phone systems work, what a non-VOIP is, what they cost, and how to get the best one for your organization.
Cloud-based telephony allows users to access their phone system from anywhere, says Sam Sansome, co-founder of USA Voice & Data.
Business VOIP systems improve collaboration and productivity. Options range from basic VOIP phone service to all-in-one platforms with phone, messaging, video conferencing, and contact center solutions that integrate with office software and CRM.
What is a VOIP Business Phone System?
VOIP (Voice-over-Internet Protocol) allows voice and messaging over the internet. These systems have a phone, chat, and file sharing. VoIP costs less than traditional phones, despite all its features.
Why Do You Need a VOIP Business Phone System?
Best business VOIP phone systems offer a professional customer experience. As internet-connected devices, they go further than landlines.
VoIP lets you:
- Share a single number
- Call using a computer, landline, or mobile phone
- Track call duration, wait times, and other metrics
- Use any device to make outbound calls
- Have an auto attendant
How to Choose the Best VOIP Phone Systems
Selecting the best VOIP business systems is important. Business phones streamline office and customer communications. No one-size-fits-all solution exists.
What to look for in a business VoIP:
- Features: Business-needs features
- Local vs. international calls: Choose local or international plans
- Mobile app: make and receive calls on the go.
- Connects to other tools like CRMs, email marketing services, and more.
- 24/7 support
How Does a VoIP Business Phone System Work?
VoIP stands for Voice over Internet Protocol. According to the FCC, VOIP-based business phone systems route calls through wired or Wi-Fi internet instead of traditional phone lines. With a good internet connection, modern VoIP systems offer good call quality and reliability. VoIP phones can call landlines and cell phones.
A VoIP system can have on-premises servers, like a PBX for business landline calls. Many VoIP systems are cloud-hosted, meaning the provider’s servers handle calls. This makes it easier to connect to them from multiple locations, including cloud-based smartphone apps, which is good for businesses with frequent travelers or telecommuters. VoIP systems include video conferencing and internal messaging.
Cloud-based systems rely on your phone company’s servers and software, so choose a provider with good customer service. Here’s our list of the top 10 best VOIP business phone systems.
Top 10 VOIP Business Phone Systems
Our top 10 Best VOIP Business Phone Systems of 2022 Rating:
- Nextiva
- Dialpad
- Zoom Phone
- RingCentral
- Aircall
- GoToConnect
- Grasshopper
- Ooma
- 8×8
- Vonage
Best 10 VOIP Business Phone Systems
Now let’s dive into our top 10 list of the best VOIP business phone systems available.
#1. Nextiva
Nextiva is the best VOIP business phone system for 2022. The cloud-based service combines phone, email, text, video meetings, and IM. There are four plans. All offer unlimited calling, video, and internet fax, auto-attendant, toll-free numbers, Outlook and Google Contacts integrations, voicemail-to-email notifications, mobile and desktop apps, and 24×7 customer support.
Higher-level plans integrate with business and CRM apps, including Nextiva’s CRM, and feature Call Pop, which displays caller details and history. Interactive Voice Response (IVR) uses AI to automate call routing and reduce hold times for sales and customer service teams.
Plans start at $24.95 per user per month; signing a three-year contract and paying annually saves money. 7-day free trial on the base plan Nextiva sells and leases VoIP phones and adapts legacy PBX phone systems.
#2. Dialpad
AI-powered cloud service allows calling, messaging, and video conferencing without switching apps. Built-in AI takes meeting notes and transcribes calls to reduce busywork, sends summaries with next steps, and coaches speeches.
All three plans include mobile and soft-phone apps, call controls (forwarding, transferring, holding, muting), voicemail transcription, G Suite and Office 365 integration, and custom off-hours routing and voicemail greeting. Higher-level plans include CRM and business apps, expanded video meeting capabilities (including transcription), and multiple office locations.
#3. Zoom Phone
A newcomer, the Zoom Phone, comes in third. It’s also the best business phone system with video conferencing. Zoom Phone was launched in January 2019 by Zoom, known for its free video meetings. In September 2021, cloud phone service reached 2 million users.
Zoom has three plans. All have mobile and desktop apps, voicemail transcription, call recording, 24/7 support, and Salesforce, Slack, Microsoft, and Google integration. Bundle Zoom Phone and Zoom Meetings & Chat for video conferencing. Higher-tier plans include a call center.
Zoom Phone’s $10 per user per month entry-level plan charges for outbound calls and texts. Zoom lets you rent VoIP phones or adapt your legacy PBX system.
#4. RingCentral
RingCentral MVP combines voice, messaging, and video conferencing. Four plans. All offer toll-free numbers, unlimited SMS and U.S. and Canadian calls, team messaging, document sharing, voicemail to text and email, and call management tools. Higher-tier plans include video and audio conferencing; faxing; industry-specific and custom integrations; 24/7 support; and advanced calling features like call recording, call monitoring, and hot desking. Furthermore, RingCentral sells call center products.
RingCentral MVP costs $29.99 per user per month, making it one of our priciest services. 30 days free.
#5. Aircall
Aircall is the fifth best VoIP business phone system for 2023. 2014’s cloud-based phone and call center system. It’s the most expensive service in our ranking, starting at $40 per user per month, but it has many features. It has a 7-day free Aircall trial.
The entry-level plan includes mobile and desktop apps, unlimited US and Canadian calls and SMS, integrations with more than 80 CRM and business apps, API access for custom integrations, call recording, voice mail, click-to-dial, IVR, and audio conferencing for five concurrent users. Two next-tier plans offer call monitoring, call queue back, advanced analytics, and customer support. Aircall lacks videoconferencing.
#6. Grasshopper
Grasshopper ranks sixth (tie) in the Best VoIP Business Phone Systems of 2023. It’s also the best small business phone system. The virtual phone system helps small businesses look more professional.
Grasshopper lets you phone, fax, text, add extensions, forward and transfer calls, read voicemail, handle simultaneous calls, and more. It offers Wi-Fi and VoIP calling but primarily uses your cellular network. Landline calls can be forwarded. Grasshopper lacks videoconferencing.
Three plan levels are based on the number of phones needed. Grasshopper charges a $29 monthly flat fee instead of a per-user fee. It has a 7-day free trial.
#7. GoToConnect
Cloud-based VoIP includes messaging and video conferencing. With more than 100 calling features on its Premium plan, it’s our Best Business Phone System for Features.
GoToConnect has three plans. All include mobile and desktop apps, unlimited phone extensions, smart call routing, forwarding, queues, ring groups, team messaging, SMS/texting, audio and video conferencing, and Outlook and G Suite integration. Higher-tier plans offer more video meeting options, integrations, 24/7 support, e-fax, and voice-to-email. Premium includes call analytics, call monitoring, real-time queue updates, and agent effectiveness reporting.
GoToConnect costs $20 per user per month after 100 users. If you have fewer users, paying annually may save you money.
#8. Ooma
Ooma is ranked No. 8 (tie) in the Best VoIP Business Phone Systems of 2022. It’s also the best small business phone system. It offers four plans. All provide a mobile app, SMS messaging, call encryption, a toll-free number, voicemail to email, hold and transfer music, ring groups, and a virtual receptionist. Furthermore, Ooma Office’s entry-level plan costs $19.95 per user per month.
Ooma Office Pro adds a desktop app, video conferencing, call recording and monitoring, voicemail transcription, and custom business and CRM app integration. Ooma’s highest-tier plan includes IVR, queue-based estimated wait time and position, intelligent call routing, and advanced reporting. Also, Ooma can adapt analog phones or sell IP-enabled devices.
#9. 8×8
8×8 ties for ninth in our 2022 Best VoIP Business Phone System and third in the Best Small Business Phone System. Furthermore, 8×8 is an AI-powered business phone, chat, and video meeting platform (AI).
All three plans include mobile and desktop apps; unlimited U.S. and Canadian calling; video conferencing; auto-attendant; intelligent call routing; hold music; and voicemail. The mid-tier plan adds unlimited calling to 14 countries, expanded video and audio conferencing, SMS/MMS and team chat, fax, and CRM/business application integrations. The top plan includes unlimited calling to 47 countries and advanced call analytics.
8×8 is one of our cheapest business phone services, starting at $12 per month per user. 8×8 is the Best Value Business Phone System for the price. The company sells IP desk phones. Free 1-month trial of 8×8.
#10. Vonage
Vonage tied for No. 9 in our Best VoIP Business Phone Systems of 2022 ranking and third in Best Small Business Phone Systems. UC provides voice, video, messaging, data, and call center services.
Three plans are available. All offer unlimited calls, SMS, team messaging, mobile and desktop apps, and 20 third-party integrations. The mid-tier Premium plan adds endless video meetings for up to 100 participants, multi-level auto attendant, CRM integration, and IP desk phone capability. The highest-tier plan includes 15 hours of call recording, call groups, and visual voicemail.
Starting at $14.99 per user per month for 20 users, Vonage is one of the cheapest business phone services. Vonage sells call centers and IP phones.
Non-VOIP Business Phone Systems
Non-VOIP business phone systems also called SIM-based or landline numbers, are offered by T-Mobile, Airtel, Verizon, Sprint, etc. Furthermore, Non-VOIP business phone systems work offline. Non-VOIP numbers are geoblocked.
A SIM from an African provider won’t work in the UK without roaming, which is expensive.
When do you need non-VOIP online business phones?
Personal use dominates non-VOIP business phone systems. Businesses and organizations often require a non-VoIP number. Included are:
- Websites and apps need two-factor authentication.
- Services/facilities requiring OTP login/auth.
- If you want emergency services to find you, use a landline or non-VoIP number that can be traced.
- The majority of websites and apps don’t allow VoIP phone numbers for phone verification. As shown, it’s easy to determine the phone number type. Most apps and websites today check sim-based numbers.
Choose the Best Non-VOIP Business Phone Systems.
Some users may still be unsure about VoIP. Using a temporary service could be the best way to experience its benefits and dare to get a residential one.
Epsilon Technology LTD runs VerifyWithSMS. It offers non-VOIP business phone systems to netizens worldwide. By using a virtual number, customers can bypass SMS verification on Instagram, eBay, Google Voice, Telegram, and more.
VerifyWithSMS is the best Non-VOIP business phone systems provider due to its affordable service, reliability, simplicity, and ease. Real SIM cards power their U.S.-based phones. Users won’t have any trouble using this service on their preferred platform.
What are the Disadvantages of VoIP?
VoIP is dependent on your broadband connection, unlike traditional lines. No internet, no VoIP. There’s more. A poor internet connection can cause jitter and latency in calls.
How Much Does Business VoIP Cost?
Our top-rated business phone systems cost $10 to $90 per user per month. It has law-end pay-as-you-go VoIP phone service for small businesses. The most expensive plan includes a sales pipeline and productivity features.
Some VoIP services offer discounts for paying the annual fee upfront, signing a multi-year contract, or adding more users. Toll-free and international calls, premium tech support, IP desk phones, and federal and state taxes and fees may incur additional costs.
Most VoIP business phone systems in our ranking offer free trials or money-back guarantees.
Is There a Monthly Charge for VoIP?
Yes! VoIP costs can vary depending on your VoIP provider, level of features, type of hosting, and other factors, as well as optional costs for switching or adding hardware.
Do You Need a Special Phone for VoIP?
VoIP requires no special phone. There are numerous ways to utilize the capabilities of a VoIP telephone system without investing in a new phone.
A modem and router are required for a VoIP phone system to work. Your call software is downloaded on any device. Smartphone, laptop, or desktop. VoIP phones can make calls.
Does VoIP Work Without Internet?
VoIP phone systems don’t work offline. Since they don’t have phone lines, they use the Internet.
Can I Plug a VoIP Phone into My Router?
Yes! VoIP is a voice-over-internet protocol. These phones use the internet instead of a landline. Ethernet cables can connect these phones to a modem or router.
Can VoIP Replace Cell Phone?
VoIP is a common solution in offices and some homes, and it’s becoming a viable replacement for cell phone service on mobile devices, saving money for organizations that manage many devices. Mobile VoIP means free calls over Wi-Fi.
Can I Set Up my Own VoIP System?
Yes, you can do it yourself. Tech-savvy team members can install and manage a self-hosted VoIP server. You can use a virtual server online or a server in your office. The server and phone numbers will do.
Final Thoughts
Small-business communication is crucial. It’s important to have open, reliable lines of communication with employees and customers. Many companies use non-VOIP phone systems to communicate regardless of location. VOIP or not, make sure your team knows proper phone etiquette. Regardless of the phone system, this is essential for small businesses.
Voip Business Phone Systems FAQs
Is VoIP worth it for a small business?
VoIP solutions can grow with small businesses. Add or remove lines and be billed accordingly. It saves money. PSTN only provides contract-based maintenance.
Do VoIP phones work over wifi?
IP phones are digital and don’t use phone lines. If the receiver uses an analog phone, the signal must be converted. Wi-Fi enables VoIP on mobile phones, allowing mobility.
Is VoIP cheaper than a landline?
VoIP is cheaper than landlines, but it lacks some business phone features. Landlines are reliable in both call quality and outage resistance.
References
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