15+ BEST TEXT MESSAGING SERVICE FOR BUSINESS 2023

Customers respond far more positively to text marketing campaigns than to email marketing campaigns. Because the number of characters allowed in a text is limited, you must get right to the point. Texting feels more direct and intimate. It also has a sense of urgency: According to the 2019 Mobile Usage Report from EZ Texting, 97% of all text messages are opened within three minutes, while 4 out of 5 email marketing messages are never opened. The best business text messaging service simplifies the process and integrates easily with the rest of your marketing programs.

To determine the best business text messaging service, we’ve compiled a comprehensive list of the best business text messaging services to put your company in the (literal) hands of your customers.

Best Text Messaging Service for Business

The fifteen best business text messaging services listed below can assist you in carrying out SMS marketing campaigns. Use this guide as a starting point to narrow down the best fit for your needs and budget. Let’s get started.

#1. OpenPhone

OpenPhone is a VoIP phone system, which means it allows you to make calls over a wireless internet connection. It’s also the best business text messaging service because you can view all text messages, call recordings, and voicemails with specific contacts in a single view. You can then quickly review and continue any conversations.

#2. Google Voice

Google Voice for Business isn’t your typical text messaging service. Granted, it’s a dependable tool that costs less than the other options on the list. However, it is best suited for businesses that only want to send a few messages or simply respond to incoming messages from clients or leads. If you don’t need to run mass texting campaigns, Google Voice could save you money.

Furthermore, if you already use Google apps like Gmail and Google Workspace, Google Voice is a natural fit. Keep in mind that Google Voice’s business SMS functionality is somewhat limited. Toll-free numbers, snippets, or auto-replies are not supported by Google Voice. Google Voice may make sense if you’re looking for a low-cost business text messaging service platform with few messaging features.

#3. SimpleTexting

SimpleTexting makes it simple to run SMS marketing campaigns. The service has a straightforward user interface (UI) that is simple to grasp. You can text individual clients, but the service is more concerned with assisting you in running marketing campaigns in which you send bulk messages to a list of contacts.

Set up SimpleTexting’s auto-responder to send new customers basic information, a follow-up text, or a coupon code based on a keyword. For example, if a customer wants to know about the current dog food deals, they can text PAW to your business phone number. If any deals are available, the auto-responder will send them a list of them.

SimpleTexting’s built-in apps also provide access to more technical marketing tools. You can use these to create text-based polls, surveys, and sweepstakes, among other things. For better insights, you can also send push notifications and receive analytics for links shared with clients.

#4. SlickText 

SlickText is a low-cost text message marketing service that includes automation tools, custom keywords, and an easy-to-use interface, making it one of the best text messaging services for businesses.

After creating a keyword, you can add your contact list, begin sending messages and view analytics. SlickText also includes a few extras, such as the ability to run contests and create assets such as flyers, text-based surveys, and opt-in web forms.

#5. TextMagic 

TextMagic is a text messaging app that allows you to pay as you go. It’s best suited for small businesses or solopreneurs with changing text messaging needs because there’s no monthly plan to commit to. The simplicity of the app does not come at the expense of more advanced features. For example, you can continue to create text marketing lists, use advanced reporting, and receive API responses for messages sent using your TextMagic number.

Alternatively, if you text your phone number, you can receive messages on your cell phone. You can also set up auto-replies to respond to incoming messages in real-time or create templates for repeating text messages like booking confirmations or appointment reminders.

#6. EZ Texting

SMS marketing is made easier for non-technologists with EZ Texting. EZ texting will guide you through the mobile app’s interface as you send your first text message. You can use the SMS marketing platform to run contests, distribute vouchers, and share coupon codes. These tools, when used together, have the potential to improve customer engagement.

Along with SMS analytics, the SMS marketing service integrates with your email marketing software, providing you with a more complete picture of the performance of your marketing campaign. EZ Texting is a good service, but if you’re a fast-growing company, you’ll probably quickly outgrow its pricing tiers. You’ll need to upgrade your plan for each new user.

#7. RingCentral 

RingCentral, unlike the majority of the other options on the list, is a VoIP service. It’s a communication tool that allows teams to communicate via phone, SMS, email, and other means. RingCentral is more than just a texting app; it can also be used for general business communication. Make unlimited calls to the US and Canada, track the performance of SMS marketing campaigns from the dashboard, and integrate it with your tech stack.

However, RingCentral is not a good choice for a small team. It is appropriate for enterprise users with a large enough budget to pay for RingCentral’s expensive plans, where the amount you pay per user is determined by the size of your team. The basic plan lacks the majority of the features that make RingCentral popular, so you’ll have to pay more to get the features you need for business.

#8. Textedly

The interface of Textedly appears simple, but when you dig deeper, you’ll discover features like auto-replies, bulk SMS, and scheduled messages. Textedly has everything you could want in a powerful messaging app, and then some.

All of this comes at the lowest price per text of any service on the list. However, auto-replies, text personalization, and drip campaigns will incur an additional one-time fee. Textedly is also vague about how much it charges for MMS.

If you want to use advanced features, you’ll also need a savvy SMS marketer on your team, which is probably not feasible if you’re a startup or small business.

 #9. ZipWhip

ZipWhip is a robust business text messaging service that aims to save users as much time as possible.

For example, you can use the platform to create a variety of text-based announcements and confirmations, such as check-ins, payments, and appointment reminders. ZipWhip automates tedious tasks on behalf of your customer service team by creating workflows that can be set to run on autopilot.

Another cool feature of ZipWhip is the ability to create autoresponders for customers based on specific keywords and queries. For example, if someone’s text included the word “hours,” you could set up an autoresponder that details your company’s hours of operation.

#10. TextRequest 

TextRequest is a texting tool designed for small and service-based businesses. The ability to save text campaigns and create templates for later use, as well as autoresponders and confirmation texts, is fairly standard. TextRequest’s lead generation features may set it apart from some of the other apps on this list.

#11. Clicksend

The Clicksend platform is an “online SMS gateway” for businesses looking to start texting customers. Clicksend is unique on our list because it is pay-as-you-go, giving users some flexibility in terms of how much or how little they want to text.

As a result, the platform makes sense for businesses that want to provide simple, text-based customer service or run as-needed marketing campaigns. The ability to integrate with your email marketing platform (for example, Outlook) to send and repurpose emails as text messages is a notable feature of Clicksend.

#12. Podium

Podium is a $289-per-month all-in-one best business text messaging service and online review management system. It’s also the texting platform of choice for over 100,000 local businesses in the United States. Podium brings businesses closer to their customers, from restaurants and plumbers to car dealerships and retail stores. You can use it to leverage your client base’s goodwill by encouraging them to write positive online reviews about your business.

#13. Thryv

Thryv is a productive, communication, and payment platform that can help you improve the profitability, efficiency, and scalability of your service-based business. The company wants its software to be at the heart of all your business activities, from accepting orders to managing them. One of Thryv’s key features is text message marketing, which allows you to run keyword-driven marketing campaigns to increase your subscription numbers.

#14. ProTexting

ProTexting is a popular option for businesses, charities, and schools that want to communicate with customers, donors, students, and parents both individually and in bulk. Individual or group text messages can be sent to your subscribers immediately or at a predetermined time and date from your desktop or mobile app.

#15. Twilio

According to our research, Twilio is the most developer-friendly business text messaging service. It’s the kind of platform that growing companies will appreciate because it provides developers with the tools they need to integrate the messaging platform with your company’s software ecosystem.

#16. Tatango 

Tatango’s target markets are nonprofits, charities, and political campaigns that need to text in large quantities quickly. Tatango can send up to 6 million texts per hour thanks to its sophisticated back-end platform. This capability is one of the reasons it has risen to the top of the SMS marketing platform in the United States in terms of fundraising potential and voter drives.

#17. Zingle 

Zingle, which was originally designed for client-facing businesses, has grown in popularity among hotels and other hospitality venues. The system’s core is its inbox, which brings many different communication channels, such as SMS, webchat, Facebook Messenger, and other messenger apps, to the same interface. You can conduct customer conversations using the desktop control panel or the mobile app (iOS and Android).

How We Chose the Best Business Text Messaging Service

For selecting the best text messaging service for business, we considered the following factors:

Feature set:

Many SMS platforms can help you send text messages, but you need more as a business. To run SMS marketing campaigns and respond to clients quickly and easily, you need features like auto-replies and integrations.

Budget:

As a business, you most likely have a set budget or at least a ballpark figure in mind. You should not choose the cheapest service, but you should also not overspend.

Customer service:

What if you encounter a problem, contact support, and receive a response 72 hours later? That is not good for business. You require assistance in resolving problems as quickly as possible.

User-friendliness:

You probably don’t want to hire a professional to set up and manage the SMS app. It’s best to go with a simple app that makes texting easier.

Integrations:

Integrations improve your internal workflow by sending and receiving data from other business apps in real time. The greater the number of integrations provided by a service, the better.

How Do Businesses Send Out Mass Text Messages?

SMS marketing is used by businesses of all sizes to send past, current, and future customers business updates, promotions, and other information. Text marketing is one of the most cost-effective marketing options available today, with messages typically costing less than a nickel each.

Which SMS Service is Best?

Our picks for the SMS APIs for 2021:

• Twilio SMS: best SMS messaging, verification, and number lookup service.
• Nexmo SMS Messaging: the best globally for sending and receiving text messages
• D7SMS: the best worldwide SMS transmission service
• Telnyx: best choice for voice, data, and messaging.
• MessageBird: best app for voice, SMS, and WhatsApp.

How Do I Set Up Text Messaging for my Business?

Send a text message:

• Launch the Voice app.
• Tap Compose after opening the Messages tab.
• Tap on the person to whom you want to send a text message from your list of contacts.
• Enter your message at the bottom, then tap Send.
• Enter the name or phone number of a contact.

How Can I Send Mass Texts to my Business for Free?

Platforms for Mass Texting:

• Twilio. An open API that enables you to incorporate SMS into your app or product.
• RapidPro is an open-source SMS/messaging tool that assists organizations in developing messaging applications and visual messaging flows.
• RapidSMS is an open-source SMS platform with a focus on data collection.
• Spoke.
• FrontlineSMS.
• Callhub.

What is the Best App for Large Group Texting?

The best SMS apps for small businesses:

• TextMagic gets you up and running with an SMS service quickly.
• SimpleTexting provides simple SMS marketing campaigns.
• Sakari is used for SMS marketing.
• SMS sales messages for small, local businesses.
• EZ Texting is designed for non-technical users who want to learn more about SMS marketing.

How Can I Send 1000 Texts at Once

The solution is to use the GetItSMS website. This allows you to send multiple messages at the same time. Another option is to use the Easyway SMS website. This also allows you to send 1000 SMS messages at once for free online.

How Can I send a Large Number of Text Messages?

Procedure:

• Select Messages.
• Select Menu (3 dots in the top right corner)
• Tap Settings.
• Tap Advanced.
• Select Group Messaging.
• Send an SMS reply to all recipients and receive individual replies (mass text) should be selected.

How Many SMS Can Be Sent in a Day?

The TRAI increased the daily SMS limit per SIM from 100 to 200. India’s Telecom Regulatory Authority Notifications at Home News Release The TRAI increased the daily SMS limit per SIM from 100 to 200.

Frequently Asked Questions

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References

• BusinessNewsDaily
• Zendesk
• Zapier