BEST BUSINESS PHONE SYSTEMS: 2023 Best Business Phone System Reviews (Updated)

2022 Best BUSINESS PHONE SYSTEMS & Reviews (Updated)

A phone system is made up of many telephones that are linked together to provide advanced telephony functions such as call handling and transferring, conference calling, call metering, and so on. Some growing companies don’t know about small business phone systems, which is why we discussed the best small business phone systems and the reviews of the 2 lines, 4 lines, and att phone systems.

What Is a Small Business Phone System?

A small business phone system is a multi-line phone solution that helps you manage inbound and outbound business calls. Phone systems for small businesses are telephony solutions that enable your firm to make and receive outgoing and incoming business calls at a very basic level.

How Do Small Business Phone Systems Work?

There are several sorts of business phone systems. Each offers advantages, but some are better suited to the demands of a small firm. Larger firms may still prefer the classic private business exchange (PBX) system or IP-enabled PBX, which are dedicated systems to a specific company and are typically on-premise. Small firms, on the other hand, are most likely to employ cloud-based VoIP solutions.

A web telephone service is not a separate system. Instead, it is hosted on the cloud and managed by the service provider. This enables the corporate phone system to be delivered at a lower cost via subscription. These phone systems do not require hardware and may be accessed via mobile and desktop apps. This infrastructure lets the business phone provider keep the service up to date on a regular basis and gives your firm entry to UCaaS services like messaging tools, video conferencing, and third-party integrations.

Because of the ease with which a cloud-based VoIP system can be implemented, it is an excellent choice for the majority of small enterprises. It provides your company with access to all of the features of modern-day business phone systems without the upfront cost of having to build out a dedicated on-premise system or the necessary staff to maintain it. It also gives your employees the freedom to work from anywhere because they can access your business communications network through a cell phone app. However, a cloud-based VoIP system may not meet your firm’s particular needs. Think about your choices and how your corporation interacts with a phone system to complete your work, and then select the option that best fits the way your firm operates.

Best Small Business Phone Systems

Virtual phones are ideal for expanding businesses, but there are dozens of brands in each category, with some providing more value than others. We sifted through our list of the Best Business Phone Systems of 2023 to find ones that are affordable, flexible, and simple to use with a mobile device for businesses with fewer than 50 employees. Here are the top small business phone systems:

#1. HubSpot

HubSpot’s all-in-one CRM tool offers business communication services via VoIP to your sales, customer service, and marketing teams.

HubSpot’s tools are all linked together via their database. All of your call records and customer communications are recorded, auto-logged by contact, and shared across your organization. 

#2. provides solutions based on VoIP business phones or adapted analog phones. However, unlike Dialpad, it is not really optimal for expanding organizations and lacks a couple of key features such as access controls, permissions, and online voice transmission.

#3. Grasshopper

They are in first place in the rankings. Grasshopper, a VoIP provider that focuses on low-cost cloud-based phone services, stands out with its pricing model. It also offers three service tiers and is a great option for small businesses.

They offer three plans, namely; Solo, Partner, and Small Business. The Solo plan costs $26 per month and includes one phone number and three extensions. The Partner plan costs $44 per month and includes three phone numbers and six extensions. The Small Business plan will cost you $80 per month for five phone numbers and unlimited extensions. You can choose numbers from multiple area codes or a combination of toll-free and local numbers. All numbers can be called and texted. If you need more phone numbers right away or as your business grows, you can add them for $10 per month.

#4. 8×8

8×8 is a business phone service that combines calling, messaging, and video conferencing into a single low-cost platform. The corporation’s plan costs $12 per user per month and offers impressive phone features, including unlimited calling and video, e.t.c

The 8×8 Express plan includes unlimited calling in the United States and Canada, auto-attendant, visual voicemail, advanced call management, meeting recording and transcription, content sharing, unlimited chat, team, and instant messaging, and file sharing. It also includes unlimited video conferencing for up to 100 participants. The Express plan costs $12 per user per month and includes a one-month free trial.

8×8 also has an X2 plan ($24 per user per month) and an X4 plan ($44 per user per month) that may be suitable for some small businesses. The X2 plan includes unlimited calling to 14 countries, internet fax, and integrations with Google Workspace and popular CRM platforms such as Salesforce, HubSpot, and Zendesk.

#5. Vonage

Vonage is a VoIP business phone service with tiered pricing based on the capabilities you require. The total number of users has an impact on monthly costs as well. Small businesses that require more lines will benefit from larger monthly per-user reductions.

Instead of traditional or IP desk phones, Vonage’s mobile plan includes unlimited calling and texting via mobile and desktop apps. It provides unlimited domestic calling and SMS (SMS is not accessible in Mexico), as well as integrations with over 20 third-party platforms. Pricing for small organizations with 50 or fewer employees is from $14.99 to $19.99 per user each month, depending on the total number of lines required.

Upgrading to Vonage’s Premium subscription unlocks video conferencing for up to 100 users, multi-level auto attendant, IP desk phone compatibility, and connections with Office 365, Salesforce, Sugar CRM, Zendesk, and other services. Each month, the Advanced plan includes 15 hours of on-demand call recording, voicemail transcription, voicemail-to-email, and ring groups.

Small Business Phone Systems 4 Lines

4-line business phone systems are a popular choice for companies trying to boost productivity, communication, and efficiency. Every 4-line business phone system is a unified communications solution that allows businesses to seamlessly transfer calls and communicate both internally and externally. 4 lines business phone systems are multi-line business phone systems lines that connect four analog (or landline) phone lines in your office.

How Do 4-Lines Business Phone Systems Work?

A four-line phone system works in the same way as a regular one-line phone does. Voice data packets are conveyed to recipients over telephone network lines. All four lines use the same wire and receive the same calls, forming a system between the four phones.

Four-line phone systems are made possible by an extension that allows three additional phones to be connected to the line. This extension is normally cordless, allowing the second, third, and fourth phones to be installed independently of the first. Instead of grouping them all together, this lets employees in each four-line group have phones at their own desks.

Small Business Phone Systems Reviews

Here are some reviews to consider when looking for small business phone systems:

#1. Value

After you’ve narrowed down your reviews, examine the value that the business phone systems provide to your organization. How does the added value compare with the cost of the service? While you get the phone service you need to stay in touch with consumers, you also get a lot more in terms of value.

#2. Your Network and Hardware

Look for a business phone service provider that is a leader and innovator, capable of providing upgraded features and dependable services that will help your company develop and become more productive.

There are a variety of phone system solutions that can work for your company, depending on its size. You should choose a provider who is consultative and offers the best options for your company.

#3. Usage

Once you’ve decided on a rough budget, the next step is to establish the types of phones each employee in the company requires. Many service providers will collaborate with you to create reviews of business phone systems that deliver functions in case of necessity.

#4. Price

Pricing is a key concern for even the largest firms regarding business phones, and it varies greatly depending on the type of system you choose. A conventional analog phone system will cost far less than a hosted PBX with all of the bells and whistles, but the degrees of capability will also be vastly different.

#5. Functionality

First, consider the non-negotiable necessities for your company. Break down the various procedures that occur on a regular basis within your organization, both internally and externally, and then map out which features are most commonly used and which options would streamline or simplify processes.

What Are Examples of Phone Systems?

Business phone systems are classified into three types. They are as follows:

#1. On-Premise PBX

When broken down, the PBX is obvious in its operation. This is the genuine version of the telephone company, which has been in use for several decades. This gadget is the phone box within the business that takes all received calls and all calls on those lines and serves them appropriately.

#2. PBX VoIP

The VoIP PBX, or VoIP phone system, is an improved version of the traditional telephone system. The benefits of using a VoIP PBX over an alternative PBX include higher-quality voice calls, free calls between users, and the option to use one device for multiple sites.

#3. Hosted VoIP Phone Services

Hosted VoIP business phone systems reviews are the most current and portable sort of telephone systems for business. This model removes the box from the office wall and moves all calls to the cloud. This method takes your calls and texts, converts them into digital bytes, transports them to the cloud, and sends them to the other end of the call within msec.

The advantages of this device over On-Premise and VoIP PBX are lower costs, higher quality audio and video calls, greater user versatility, and lower maintenance and implementation costs.

Which Is the Best Business Phone?

The best business phone is the Nextiva

Nextiva is a market leader in the communication business. Nextiva allows you to start small and develop without ever having to transfer providers.

They can provide a small firm with a phone system that allows staff to be reached, or they can assist you in developing a world-class call center with voice, video, text, and chat.

If you wish to remain using your current phones, that’s fine; however, you can purchase any additional devices straight from Nextiva. 

How Much Is a Business Phone System?

In some phone business systems, the charges depend on the number of users in the organization. Their fees range from $10 to $25 per user per month. Some phone systems, charge a flat monthly fee rather than a per-user fee. Every company offers a discounted monthly rate per user if you pay a year in advance. 

How Do I Get a Free Business Phone Line?

You can obtain a free business phone line;

  • TextFree
  • Callcentric
  • Google Talk
  • Dingtone
  • Line

What Phones Do Business Owners Use?

The following is a list of phones that business owners use:

  • Overall winner: Samsung Galaxy Note 20 Ultra.
  • Samsung Galaxy S21 Ultra is the best Samsung.
  • The best Apple product is the iPhone 12 Pro Max.
  • Sony Xperia Pro is the best smartphone for professional photographers.
  • Doogee S96 Pro is the best choice for construction sites.

2 Line Small Business Phone Systems

A two-line phone system consists of two separate lines that provide two distinct phone numbers. A two-line phone system is a low-cost way for home-based employees or outside contractors to keep business communications separate from their home phone number and line.

How Does a Two-Line Phone System Function?

Multiple people can talk on the phone at the same time with a multiline phone system. Internal or external lines can be used. External lines of communication allow you to communicate with people outside of the business, such as customers, whereas internal lines of communication allow you to communicate with your employees and colleagues.

Att Small Business Phone Systems

AT&T or att Phone Systems for Business-Advanced is a cloud-based service that converts standard analog landline signals to Internet Protocol (IP), allowing it to provide Voice over IP (VoIP) internet connections.

What Features Come With AT&T or Att Phone Systems for Business?

AT&T or att Phone systems for Business contains over 25 features to help you manage your inbound and outgoing conversations more effectively. Caller ID, Call Waiting, Call Forwarding, and Three-Way Calling are examples of traditional features. Locate Me, Flexible Caller ID, and Voicemail-to-Text Transcription are some of the more advanced capabilities.

How Do Att Business Phone Systems Function?

The system supports standard phone lines as well as specific data lines such as FAX, alarm lines, point-of-sale, etc. Rather than having numerous dedicated lines connected to a standard telephone network, your analog voice and specialty data lines are connected to a device that converts the analog signal to a digital signal.


Small business phone systems are best for growing companies for them to manage their calls for the betterment of the company. Knowing about this phone system will help you in building your business. This article talks more about the “best small business phone system.”

Business Phone Systems FAQs

What does PBX stand for?

A private branch exchange (PBX) is an organization’s telephone system that exchanges calls between users on local lines while allowing all users to share a set number of external phone lines.

Is PBX the same as VoIP?

A PBX is an on-premise phone system that is not linked to a data network. VoIP (Voice over Internet Protocol) is another type of phone system technology. It also denotes voice conversion to data, packetization, and transmission across a cellular connection. VoIP can be on-premises or hosted.

What is the best phone system for a small business?

  • OpenPhone.
  • Google Voice.
  • Dialpad.
  • Ooma.
  • Sideline.
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