ServiceNow Modules: What Are The Various Modules in ServiceNow?

The transition to a digital workflow has become a lot easier with cloud-based IT management platforms like ServiceNow. It is a cloud-based IT management platform that automates business operations and ensures fast service delivery.

The platform offers greater capability, scalability, and dependability necessary to accomplish event and issue management objectives. Moreover, users are allowed to choose their preferred assistance interface.

It also gives professionals all the information necessary to diagnose and correct issues. This eliminates the need for spreadsheets and emails.

About ServiceNow

Managing the human resources, IT help desk, finances, and other management operations with the traditional workflow processes is a tricky process. Add to this the ever-changing needs of the customers, and it is easy to see why automation has become a priority for all businesses.

ServiceNow is a cloud-based IT Service Management (ITSM) platform that enables the automation of IT business management. It is built in accordance with ITIL criteria to ensure that tasks, operations, and workflows are service-oriented. It leverages machine learning to accelerate and scale enterprises by using data and workflows.

The platform provides users with a neat and robust interface where they can raise their issues to their help desk support firm and have them resolved quickly. For IT companies, the software allows you to classify these issues based on their priority and impact on the organization. It is a service-oriented software that nearly every company (regardless of size) needs.

ServiceNow has applications and modules that go beyond IT services. It is a shared database for your managerial operations, HR, accounting, customer service, security, compliance, and other departments.

ServiceNow Solutions

Customer Experience

ServiceNow helps deliver a frictionless customer experience. With it, users can exceed customer expectations for speed and convenience while reducing the cost of serving.

Streamline operations to quickly resolve issues: Automate processes, uncover bottlenecks, and connect disparate systems into a single view to drive consistency and achieve outcomes faster. Accelerate work across teams by connecting people, data, and systems.

Engage customers with easier and smarter service: Enable customers with AI-powered self-service and empower agents with intelligent guidance to improve resolution time. Proactively solve issues and reduce call volume with continuous monitoring and predictive intelligence.

Make field service more efficient: Increase work planning and scheduling efficiency. Ensure the field has the tools and information to complete the job on the first visit. Drive operational efficiency across the order lifecycle to grow revenue.

Technological Excellence

ServiceNow helps modernize organizations by streamlining the agile, cost-efficient, and resilient delivery of technology.

Automated service ops: Expand resilient, cost-effective services while delivering extraordinary employee experiences and growing productivity.

Software transformation: Deliver better experiences for developers, site reliability engineers (SREs), and customers with a cloud-native reliability platform.

SecOps transformation: This strengthens cyber resilience while shortening response times and scaling your teams. Automate workflows and orchestrate responses for threat and vulnerability remediation.

IT cost reduction: Manage the complete technology asset lifecycle systematically. Reduce costs for software, hardware, and cloud while mitigating asset risk.

Employee Experience

ServiceNow gives employees time for easy self-service and guided journeys. With it, they can make smarter workforce investments based on insights into employee skills. They can also drive productivity and growth.

When a workforce has a great employee experience, it’s likely to be more engaged. As a result of that engagement, productivity increases. An engaged workforce also creates a stronger company culture and meets more business objectives than a disengaged workforce.

The platform can help improve the employee experience with curated solutions and product offerings that help work flow better for everyone. Empower your whole organization through seamless experiences with automation, AI, proactive service, self-service, and more.

Operational Excellence

Strengthen common services and support changing demands with global business services (GBS) and ESG impact. 

Global business services (GBS): Create a foundation for cross-departmental process standardization, automation, and operating efficiencies. Achieve business goals with reduced cost and risk.

Risk and resilience: Power your business with embedded risk management across the enterprise, removing silos so people and organizations work better together.

ESG activation: Mobilize your ESG strategy on a unified platform. Build your reputation and trust as you grow value and ESG impact throughout your organization.

Strategic outcomes: Plan, prioritize, and execute business investments with new levels of consistency. Bring transparency and speed to the way you work across departments.

Hyper-automation and Lowcode

Innovate with low code. Modernize legacy processes and extend workflow automation across the enterprise.

Low-code app development: Put the power of innovation in the hands of citizen developers. Empower them with low-code tools for rich, connected business apps at scale, all on a single platform.

Automation and integration: Accelerate hyper-automation. Make workflow free by automating manual tasks, and connecting to any system, legacy or API-based, through the simplicity of one platform.

ServiceNow Modules

ServiceNow ITBM Module

Coordinating IT investments and activities with the organization’s goals enables IT to deliver superior results and adapt more quickly to change. Additionally, it establishes a solid platform for implementing current project management methodologies and guaranteeing that each IT project contributes to the achievement of an organizational purpose.

ServiceNow ITBM (Information Technology Business Management) module is a set of tools that give the IT teams a clear view of their projects, investments, and finances. The data analytics reports allow you to cut costs, improve operational efficiency, and align your IT operations with organizational goals.

ITBM enables integrated transparency across IT teams by centralizing the capture, evaluation, prioritization, and execution of IT demand. It helps you to consistently provide value on schedule and under budget. ServiceNow manages the whole program lifecycle, from conception to completion, enabling better decision-making and efficient execution.

The main application of the ITBM module is project management. It facilitates a smooth and fast completion of the project. A suite of tools in the ITBM module allows you to consolidate demands on the dashboard. Moreover, it helps you cut costs and make informed decisions regarding investments.

ServiceNow DevOps Module

One of the most significant difficulties that the majority of organizations that adopt DevOps face is the lack of increase in release frequency while apps are being developed at a breakneck pace. ServiceNow enables DevOps teams and engineers to meet their Agile objectives while maintaining high-quality code, adhering to regulatory requirements, and avoiding system downtime.

ServiceNow DevOps offers a framework with a properly architected environment that is meant to automatically merge intelligence that is dispersed across a chain of preparation, programming, pipeline, and execution tools. The framework becomes the one source of facts for IT, simplifying and optimizing innovation and efficiency while also accelerating time to market.

DevOps module optimizes your software development processes. It allows you to implement agile practices. The main purpose of ServiceNow DevOps integration is to complete development projects efficiently while meeting your company’s quality standards.

It provides your DevOps team with clear visibility into the lifecycle of product development, reducing downtime and accelerating time to market.

ServiceNow ITAM Module

IT asset management is crucial for the smooth deployment of software, hardware, and cloud applications. The software assets cover licensing requirements, trends in the software apps, and compliance requirements. The ITAM module also manages your hardware assets, like printers and computers.

Businesses need ServiceNow ITAM to improve the assets’ lifecycle and reduce their cost of operation by minimizing wastage and improving functional efficiency.

ServiceNow SecOps Module

Research shows that 15 million data breaches occurred in the third quarter of 2022. The increasing rate of data breach incidents requires a robust security system that offers authorization, encryption, and automation tools for improved security.

ServiceNow SecOps is a security engine designed to help your IT help desk providers diagnose and respond to security incidents quickly. It features a robust dashboard that gives you real-time insights into the vulnerabilities. It enables you to prioritize security events based on their severity.

The ServiceNow Incident Response shows you several security trends that improve the issue resolution time.

ServiceNow ITOM Module

Comprehensive IT Operations Management (ITOM) demands an integrated, service-centric strategy that enhances business service quality, streamlines operations, fosters innovation, and assures robust governance. However, many IT organizations continue to struggle with disparate, unintegrated ITOM technologies.

As a result, they face service interruptions and increased cloud complexity.

ServiceNow ITOM provides a complete and unified set of IT operations management features that work in unison with ServiceNow ITSM. Consolidate IT infrastructure data across computer servers and clouds into a singular central data repository. A solitary dashboard proactively identifies potential sources of service interruption and IT service issues before they occur.

A robust IT operation management requires streamlined IT operations, no downtime, and better business service quality. ServiceNow offers you a consolidated view of all IT operations across the cloud in a single, centralized dashboard. It allows the IT teams to follow a proactive approach to manage service interruptions, cloud complexities, and other IT issues instead of waiting for them to turn into bigger problems.

ServiceNow ITOM module enables IT departments to streamline cloud delivery. In addition, it reduces your infrastructure spending and minimizes human errors.

ServiceNow ITSM Module

The IT service management module provides cloud-based IT services to users. ServiceNow has incorporated this IT management module to streamline the IT services across organizations.

It improves agents’ productivity and increases the issue resolution rate. The Now platform, accessible via a mobile app or a web interface, can detect issues automatically. This reduces the workload of your in-house IT teams. All the issues are grouped into a single dashboard where they are prioritized based on how they impact your organization.

The module also gives you real-time insights into your IT strategy so that you can align them with your organizational strategies.

ServiceNow Change Management Module

The Harvard Business Review shows that the average failure rate for changes in organizations is around 70%. The inability to understand the consequences of deploying these changes is one of the reasons why a simple change can disrupt your management.

That is where ServiceNow’s Change Management module helps. It allows you to monitor and manage all processes, minimizing risks and ensuring everything is implemented without affecting other areas of business.

This ServiceNow module is packed with a bunch of applications that enable you to track the changes, their impact, and procedures to implement them throughout the change lifecycle.

Using this cloud-based platform, you can keep tabs on—how the change will affect other areas of business, how to improve your organizational efficiency after implementing the change, what preparation is needed, etc.

ServiceNow IRM Module

IRM is crucial for all service-centric businesses. Risks like GDPR violations and vendor quality issues can affect all operations in your organization. It is important to identify them proactively so that you can make risk-based informed decisions.

The ServiceNow Integrated Risk Management solution manages all organizational risks, including financial risk, operational risk, and compliance. It enables IT teams to discover these risks proactively and make decisions to minimize them.

Using ServiceNow, you will get an integrated view of the risks across all management operations in a single dashboard. The forward-looking insights are key to achieving operational efficiency and managing all kinds and complexities of risks before they disturb your management functions.

Key Features of ServiceNow

Facilitate Work for Everyone

ServiceNow provides all end users with a seamless mobile experience. As simple to use as the commercial applications to which people have grown used in their everyday lives, employees and consumers may use ServiceNow to obtain answers and complete tasks across IT, HR, utilities, accounting, administrative, and other divisions, thanks to an application backed by a unified cloud platform with a uniform data model.

Indeed, the shared data model enables simple aggregation of approvals for to-dos distributed around the enterprise.

Identical Data Sources

ServiceNow enables access to and utilization of company-wide analytics, activities, products, resources, employees, places, and data via a single user portal by utilizing a single data source. It avoids conventional data integration problems.

All apps on the Now platform, including those developed by customers, are based on a single data source. By leveraging an advanced AI engine that integrates human and automated operations, powerful workflows may be created.

Secured and Compliant

All firms, regardless of size, place a premium on privacy, confidentiality, and compliance. The ServiceNow platform offers industry-leading capabilities and services—all delivered in a secure, dependable environment—to support your installations, as well as bespoke applications and integrations.

Development Without the Use of Code

Without the assistance of a partner or third-party experts, non-IT personnel may set up ServiceNow utilizing no-code, low-code, and pro-code solutions. The upgrade procedure enables you to apply product updates, patches, and hotfixes without altering your setup, therefore ensuring the long-term reliability of any changes you make.

Scale to Any Dimension

ServiceNow is designed on a cloud architecture that is extremely scalable and state-of-the-art. There really is no documented limit to the scalability of a distributed application layers server architecture. ServiceNow CMDB serves and grows enterprises of all sizes, from those with 20 employees to those with thousands.

Continually Available

ServiceNow features a revolutionary design that provides an enterprise-grade cloud infrastructure that is always accessible and high in performance. Using ServiceNow, you have complete control over your databases and services. This implies that you operate independently of other ServiceNow customers. Globally distributed data centers ensure that connectivity is always accessible, even during scheduled maintenance.

Indeed, over the last three years, ServiceNow has averaged 99.8% collective availability.

ServiceNow Modules: What Are The Various Modules in ServiceNow?

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About ServiceNow