Communication is a very vital part of every relationship. In marriage, it causes conjugal bliss, in friendship, it can make someone your bestie, and in business, it has the power to sustain the interest of your market segment. So, let’s talk about marketing communication.
Marketing communication is any means adopted by a company to get information about its products to its market segment. In other words, the ways a company employs to communicate its products to its target customer. It is the promotion under the 4p model or communication under the 4c model of the marketing mix. A properly done marketing communication increases market conviction. That is, it convinces customers that your product is worth buying. Thereby, increasing returns.
OBJECTIVES OF MARKETING COMMUNICATION
Now you already know the definition of marketing communication and its worthiness in the marketing environment. But what are targets you’ll want to punch via this important tool? The list below, of the objectives of marketing communication, answers it all.
This is the most common objective of marketing communication. It helps new companies to broadcast their presence to the target consumers and established firms to remain relevant in the minds of their market segment. So, this helps paint and reinforce the image of your company in the minds of the consumer.
Sometimes companies become victims of unanticipated events that could tarnish their public image if left to run its course. So, another objective of marketing communication will be to correct the wrong notion about the company. British Petroleum is a good example of this. They invested millions in advertising to explain their clean up efforts to the public following its infamous Gulf of Mexico act in mid-2010.
Another objective of marketing communication is to tell you reasons why you should go for a product. Why do you want iPhone 11 pro when you already have iPhone 11? Because the commercial listed more interesting features that you want to have in your palm.
By applying this objective, a company aims at convincing swing customers on the superiority of its product over that of a competitor. For example, a detergent firm creating ads that indirectly shame other detergents.
TYPES OF MARKETING COMMUNICATION
Different types of marketing communication are used in different markets. Like, while the industrial market requires a more personal approach the consumer market requires a non-personal approach. Below are the 4 fundamental types of marketing communication.
This type of marketing communication is used to broadcast information to the market segment from a single source. Examples are bulk SMS and WhatsApp broadcast messages.
Means to this is usually connected to a one-to-many type of marketing communication. For example, the reply button in a bulk email.
In this, there is extensive interaction between the customers and the firm. So, the customer gets all the clarification they want with almost zero delay. Contemporarily, firms especially startups find it easier to achieve this via online instant messaging platforms like WeChat and Facebook.
In this many representatives of a firm can interact with customers at a time. For example, online chat rooms.
MARKETING COMMUNICATION PROCESS
Essentially, every communication is a process of exchanging verbal and non-verbal messages between 2 or more parties. The components of this process in marketing communication are source, encoding, message, channel, decoding, receiver, feedback. You know one big turn off in a couple’s gist is an off-context response. Crazily some folks can jilt you cos of that. So also, if any of these components of the marketing communication process goes wrong, you’re likely to lose customers.
This is the sender of the message. The marketing communication process begins here. Imagine Trump, who likes burger, featuring in a Vegan commercial. Well, that’s a big oxymoron. So, firms should craftily select the source of their message.
You’d have noticed that some firms use slangs, punch lines familiar to their marketing segment in some of their commercial. This is a good example of message encoding in marketing communication.
The message is the main idea the source hopes to convey to the target audience.
This is the medium through which communication takes place. It can be personal or non-personal. While personal involves direct interaction, non-personal involves indirect interaction between the two parties involved. Examples of personal channels are person-to-person interaction through emails and instant messaging. And examples of non-personal channels are print media (newspapers, magazines, and billboards) and broadcast media (radio and Television).
Decoding is the proper interpretation of an encoded message. Hence, for effective communication, the receiver’s decoding must match the sender’s encoding. Else to the receiver, the sender is just soliloquizing.
This is the potential customer the sender wants to get the message across to.
Feedback is the reaction from the customer after receiving the message. It could be questions, comments, or any response about the message.
IMPORTANCE OF MARKETING COMMUNICATION
In marketing communication companies try to popularize their mantra. And this is important in because the mantra becomes associated with the brand. Also, because it gets repeated and you know anything that gets repeated gets remembered and anything is remembered gets done.
Fosters customer relationship:
Every thriving relationship usually has one thing in common. A good two-way communication. This doesn’t apply to relationships alone it’s also an importance of marketing communication. Because through it trust and confidence are established between customers and companies.
Creates a competitive edge:
Understanding this importance of marketing communication helps a firm compete against a formidable competitor. Hence, they create promotions that help make them outstanding in the market.
As a rule of thumb, the marketing and the sales department of a company work as the backbone of each other. So, the joint force of these two causes a significant improvement in product sales.
So, more than bringing new marketing ideas that will awe potential consumers. Creating innovations that will make products better than that of a competitor is another very good importance of marketing communication. Because it will be some screwball shit to bring a stale product to compete with more recent ones. Hence, this constantly tries to make the industry more advanced and bring better products to consumers.