ROOT AUTO INSURANCE REVIEW 2023: Everything You Need.

Root Auto Insurance
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Root Insurance was founded in 2015, and its rates are based on a person’s driving record, which is gathered through a mobile app. The idea comes from the thought that drivers who are safer should have lower insurance rates. As part of its “Drop the Score” campaign, Root has promised not to use credit scores as a factor in price going forward. This article talks about the Root Auto Insurance review, payment, and complaints.


Root has promised that credit scores will not be used at all in its pricing plan by 2026. This means that even drivers with bad credit may want to give it a try. At the moment, most insurance companies use a pricing plan based on credit. Insurers are not allowed to do this in a few western states. 

You might be able to get lower insurance rates if you pass Root’s test drive. You should know, though, that Root gets more complaints from customers than most insurance companies. Most of the time, your age, gender, marriage status, and driving record are big parts of how much your insurance costs. Root does too, but not as much. Root bases more of your quote on how you drove during the two- to three-week test drive. The way it works is this:

#1. Take a Test Drive

You can start the price process by going to Root’s website or downloading the app on your phone.

#2. Allow Root to See Information About Your Driving to Get a Personalized Price Quote

The app needs to use your phone’s GPS to keep track of things like your hard brakes, turn speeds, miles driven, driving routes, and the time of day. Root says that their software can use machine learning to tell if you are a passenger or a driver. If you are a passenger, you will not be financially responsible for the acts of the driver you are riding with.

#3. If Root Agrees to Pay the Cost, a Quote Will Be Sent

Root will either give you a quote or fail to cover you after the monitoring equipment is set up. The company is honest about the fact that it only covers “good” drivers, so many drivers are turned down for quotes. Root can offer cheaper insurance rates because it doesn’t have any customers who are high-risk drivers.

Before you buy car insurance, you should be clear on what you need and what kind of security you want. To properly drive, for example, most states require you to have a certain amount of car insurance. If you’re worried about safety, on the other hand, complete coverage insurance might be a good idea. Read about some of the most common car insurance plans here to get a better idea of how they work. Root gives the usual types of insurance, plus:

#4. Help for Breakdowns in the Car

This is already part of the root rules and doesn’t cost anything extra. Most insurance companies charge extra each month for roadside assistance. But Root will pay up to $100 per incident for up to three incidents in the first six months of a policyholder’s coverage.

#5. Coverage for Carpooling Is Available

The root insurance company will often pay for the rental auto costs that happen because of an insured accident. Root offers similar benefits, but it gives you more freedom by paying you back if you use Lyft instead. Root says that when you are given a claim, it can help you make the best decision possible.

#6. Getting an SR-22

Root Insurance provides the SR-22 license that is needed by some states to show that you have insurance. Like most other things, this is also done through the insurance company’s app.

It is important to know that people from Alabama, Alaska, Idaho, Florida, Hawaii, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, New York, South Dakota, Washington, Wyoming, and Vermont cannot buy root.

Root Insurance

Root Insurance uses technology to figure out how dangerous you are as a driver. However, Root is the only insurance company that uses telematics as the main way to rate auto, but many others do (Progressive Snapshot is one example). The information the company gets from this technology is used to figure out your premium. If you drive more safely and sensibly, your premium will go down.

The following things happen. Once you’ve downloaded and set up the root software, your driving will be “tested” for about three weeks using the above criteria. The company will give you a quote once they know if you are eligible for coverage.

Root probably won’t cover you if you do badly on the driving test. You can’t take the driving test again if you don’t get a good enough score to buy root insurance. Root offers six-month plans that can be controlled and paid for through the Root app on your phone.

It is said by the company that driving is the single most important factor in figuring out a policy’s cost. Some of the most important things to think about are where you live, your credit history, your driving record, whether you are married or single, the type of car you drive, your age, and whether you have ever had insurance before.

Root Auto Insurance Review

People who are good drivers, don’t want any extra coverage, and don’t mind managing their policies online are the best candidates for Root’s car insurance. One bad thing to think about is that the company gets a lot of complaints and has a mediocre score for handling collision cases.

Root Insurance is different from most of its competitors because it promises that your auto insurance rates will be mostly based on how you drive. If you want Root to give you a price on auto insurance, you have to first go on a “test drive.” During this time, you’ll let the company’s app track how you drive for two weeks. If you are a good driver, your insurance rate will go down. Although Root isn’t your typical insurance company, it does offer the same types of auto coverage that you’d find in any big company review.

#1. Coverage for Auto Liability

If you cause an accident that hurts someone or damages their property, your liability insurance will pay for those costs. Liability coverage includes more than just decisions and settlements. It also includes legal fees.

#2. Insurance for Full Protection

Full defense against theft, fire, water, hail, flying objects, and animal accidents. It’s not required by law in all states, but it’s usually part of your lease or loan, along with accident insurance.

#3. Coverage for Accident

If you have accident insurance and hit something, like a guardrail or a pole, your insurance company will pay to fix or replace your car. Accident insurance will pay you the cash value of your car less your deductible if it is totaled. Collision insurance and full coverage insurance are both extra.

#4. Coverage for Uninsured or Underinsured Drivers of Your Car

If you or your passengers get hurt in an accident caused by a driver who isn’t covered or doesn’t have enough insurance, your uninsured motorist coverage will pay for your medical bills. In 22 states, you have to have uninsured driver coverage. This policy’s limits are usually the same as your liability limits.

#5. Protection for Personal Injury (PIP)

Pays for things like hospital bills, time off work, and paying someone to do things like clean your house if you can’t. Personal injury protection (PIP) insurance is required by law in fifteen states.

#6. Medpay, Also Known as Medical Expense Payment Insurance

Your medical payments insurance (MedPay) will pay for your bills after a car accident, no matter who was at fault. Some places make it a law, but others don’t.

Different Types of Car Insurance: Your Root auto insurance policy gives you more coverage choices, such as the ones below.

#1. Safety Against the Cost of Renting

Root will pay for your rental car if your car needs repairs because of something your insurance covers, like a fire. There is also coverage for Lyft rides under this insurance.

#2. Having Car Insurance With Roadside Help

Root will pay for things like towing, battery replacement, and key replacement for cars that are covered. The most your car is covered for in an accident is $100, for a total of $300 for the six-month insurance.

Root Insurance Payment

Root coverage is good for six months, and customers can make payments for their car insurance all at once or for several months. People who own policies can pay through the app with a credit card or Apple Pay. You can find your insurance information on the app, and you’ll also get a card in the mail.

If you choose to pay every month, the app will let you plan when to make payments. The software also lets you choose between making a root insurance payment once a month or once every few months. The cost of your root insurance may go up after the first six months of the next policy term. The main thing that affects your rate is how safely and responsibly you drive, but other things may also play a role. Some examples of these kinds of parts are

  • Your insurance policy’s approved drivers.
  • Vehicles covered by your insurance.
  • Details about your driving past, such as any accidents or tickets.
  • Storms like hurricanes and other big ones.
  • The local incidence of accidents.
  • Your local car values.

More Information on Root Insurance Payment

Also, every six months, premiums are changed based on how well Root predicts its costs. When premiums are less than what is needed to pay for claims, the rate of premiums goes up. When premiums are more than what is needed to pay for claims, the rate goes down. Even though all insurance companies can raise rates based on risk and profit, a lot of drivers don’t believe telematics companies when they say that your price is mostly based on how you drive and not on other, more objective factors.

If you take a test drive or update your policy every six months, you should know that your premium could go up a lot, even if you don’t make any changes as the driver. This is because some customers have reported rates going up a lot after the first policy term. People who want to buy should also know that Root keeps their data after the test is over.

The company says they will stop using your score in the trial drive when figuring out your total rating. The company’s data policy says that you can change how you share after the trial period is over. There is a tracking company called The Root that figures out your rate by watching how you drive for three weeks. Root’s app has great features that make it easy to use. You won’t be able to get any extra coverage or help with problems with customer service.

Root Insurance Complaints

The National Association of Insurance Commissioners has kept records for three years and found that Root filed a lot more car insurance complaints with state regulators than was expected for a company of its size.

You can call or email Root Insurance to get in touch. From Monday to Friday, 9 a.m. to 8 p.m. Eastern Time, its customer service line is open for you to call. It also gives policyholders a toll-free line they can call to talk to an insurance representative. Root Insurance says they will answer emails within two business days.

The website and mobile app for Root Insurance make it easy to file a claim whenever it’s convenient for you. You can also call the claims line during work hours to talk to an agent.

Root policyholders can report crashes, file claims, and get emergency roadside assistance through the Root app on their phones. Give as many details as you can, and if you have pictures, include them. Root will get in touch with you to talk about what to do next after the claim has been sent in.

You can call 866-980-9431 to talk to a root claims specialist during work hours. You can call Root’s car insurance claim hotline at any time, day or night, but, likely, you’ll only be able to talk to a claims expert during normal business hours.

Insuring Your Roots: The Benefits

Here are some of the perks of root insurance:

  • Rates are mostly based on how safely you drive, so people who do that have a better chance of getting better terms.
  • All plans come with 24/7 roadside assistance as standard.
  • For all your insurance and claim needs, use the app on your phone.

What’s Bad About Root Insurance?

These are some bad things about having root insurance:

  • More than twice as many customers have complained about its car insurance as the average for the industry.
  • Most of the time, processing claims after crashes got a C+ grade.
  • doesn’t offer SR-22, ridesharing, or gap coverage.
  • If you don’t do well on the test, you might not be covered.
  • You’ll have to look elsewhere if you want a brand new car and never have to pay a fee again.

How Does Root Insurance Work?

Root Insurance uses technology to figure out how dangerous you are as a driver. Customers can get telematics tools as add-ons more and more, but Root is the first insurance company to use them as their main rating system.

Why Am I Not Eligible for Root?

Root does not cover unsafe drivers because the company thinks that only 30% of drivers are to blame for about 45% of all crashes. What this means is that people with bad records or habits can’t use Root.

Who Owns Root Car Insurance?

Root Insurance was started in 2015 in Columbus, Ohio, by Alex Timm and Dan Manges. Their goal was to use technology to offer car insurance.

Does Root Insurance Raise Rates After 6 Months?

The cost of your root insurance may go up after the first six months of the next policy term. The main thing that affects your rate is how safely and responsibly you drive, but other things may also play a role.

What Do People Say About Root Insurance?

Auto insurance from Root Insurance gets 8.0% more good reviews than the national average, and so does its customer service. Root insurance is a good option for getting cheap usage-based coverage. Also, it’s easy to get a price through the app. When you use Root, remember that the price depends on how much you drive.

Does Root Have Full Coverage?

It’s not possible to have “full coverage” in the insurance business, but the term is usually used to describe plans that cover both liability (for injuries and damage) and collision (for damage to your car and other people’s property). Root auto insurance gives you full safety everywhere.

Is Root Car Insurance Legit?

Reviews and issues, on the other hand, change based on where you live. The score for Root Insurance is 8.0 out of 10, with 10 being the best. The National Association of Insurance Commissioners’ scores show what they think about policies that use telematics.

Does Root Pay Out Claims?

Root does this. Claims are paid quickly; on average, Root will settle your claim in 10 business days. Because most car insurers take weeks to process and pay a claim these days, this is a great perk for people who need their money quickly.


Root Insurance will watch how you drive for at least three weeks and no more than four weeks. You can see how much time is left on your test drive in the smartphone app. You might need to wait up to two weeks to get a price, but some customers say they got theirs in just one week. Right after getting a price, you have 30 days to decide what to do. It is suggested that, after getting an insurance quote, you look around for the best rate.

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