INTERPERSONAL SKILLS: Examples, How to Improve It & Importance

Interpersonal Skills
Photo Credit : One Education

Your professional toolkit is incomplete without interpersonal skills. Gaining allies and proving to your boss that you can bring out the best in people are two things that can be accomplished with the aid of strong interpersonal skills. The development of interpersonal skills is crucial for career advancement. This article explains the various examples of interpersonal skills and how to improve them.

Interpersonal Skills 

Interpersonal skills are a subset of social skills. When you have the right interpersonal skills, you can interact, talk to, and work well with other people. Empathy, attentive listening, etc. are examples of interpersonal skills. “Soft skills,” “people skills,” “emotional intelligence,” and even “employability skills” are examples of other terms that are used to refer to interpersonal skills. Your capacity for relationship-building and communication with others is what interpersonal skills are all about. 

Interpersonal skills are the skills we use every day to interact with and talk to other people, both one-on-one and in groups. They include a variety of abilities, but communication abilities like active listening and persuasive speaking are especially important. They also encompass having self-control and emotional management. Other names for interpersonal skills include social skills, people skills, soft skills, and life skills. Interpersonal skills are how we communicate with each other.

A person’s understanding of social expectations and norms, whether ingrained or learned, is closely related to interpersonal skills. The most effective communicators adjust their tactics and messages as necessary in response to how other people understand their messages and meanings.

Examples of Interpersonal Skills 

#1. Communication

Your personal and professional lives depend greatly on your ability to effectively communicate with others. Effective listening and interpreting nonverbal cues are just as important to communication as verbal content and delivery.

The best communicators can communicate with people from various backgrounds, empathize with them when necessary, and negotiate when necessary. They can also convey information most effectively. Effective communication is one of the top examples of interpersonal skills.

#2. Active Listening

Active listening entails paying attention to others to learn from them and interact with them. While conversing with others, active listeners refrain from distracting behaviors.

#3. Conflict Resolution

A good example of interpersonal skills is Conflict Resolution. Conflict at work can harm productivity. Diplomacy, empathy, negotiation, assertiveness, and compromise are all necessary conflict-management skills.

One of the most important skills in the workplace is the ability to respectfully and professionally express your opinions or defend those of others.

#4. Decision Making

Making decisions may not appear to require interpersonal skills at first glance, but good decisions require the support of many people. Decision-making requires both logical reasoning and critical thinking, and the best way to make sure that all points of view are taken into account is to consult with the individuals who would likely be directly impacted by any potential changes. An individual can show an example of interpersonal skills by making good decisions.

#5. Leadership

Corporate seniority levels have no bearing on one’s ability to lead. It’s an interpersonal ability that enables you to influence and motivate other people. It is possible to learn leadership skills, just like any other skill. Good leadership is an example of interpersonal skills.

Contrary to other social skills, however, your personality, particularly your dependability, patience, responsibility, self-motivation, and emotional intelligence, will have a significant impact on how much you can learn. 

#6. Relationship Building and Management 

You’ll be required to interact with coworkers, partners, and customers at every level of a business. Any business environment recognizes the value of relationship management skills built on mutual respect and trust. Employees and managers can show good examples of interpersonal skills by building good relationships.

#7. Mediation

The capacity to collaborate with various parties and resolve disputes is referred to as mediator skills.  By identifying solutions that everyone can support, mediation aids in mending workplace relationships.

#8. Problem-Solving

The capacity to recognize issues, evaluate several solutions, and select the best one is known as problem-solving skills. An employee with strong problem-solving abilities is both a self-starter and cooperative team member; they take the initiative to identify the source of a problem and collaborate with others to consider other solutions before proceeding. 

#9. Teamwork / Collaboration

The key to effective teamwork is making use of each team member’s strengths and abilities, especially those who have specialized knowledge. People with strong teamwork abilities can use the diversity of the team to achieve the desired results, as well as to inspire and motivate others. Managers can show an example of interpersonal skills by collaborating with every member of the team.

#10. Patience 

The development of relationships can be significantly impacted by patience, a frequently underappreciated social skill. People with strong patience skills can communicate, resolve issues and conflicts amicably, and create a sense of respect and consideration for their coworkers and customers. An individual who exhibits patience shows a good example of interpersonal relationships.

#11. Dependability 

Being dependable means carrying out your promises at the scheduled time. Being dependable also means taking responsibility for your actions when something goes wrong. Because problems can arise at work, a dependable worker will take ownership of the situation and work to find a workable solution. Being dependable is a good example of interpersonal skills.

#12. Self-Confidence

In the workplace, having a healthy dose of self-assurance can help you get ahead and leave an impression. Additionally, it can show how you approach various circumstances and resolve them constructively and efficiently.

#13. Self-Awareness

Similar to self-confidence, self-awareness is the recognition of your strengths, but it also necessitates a thorough comprehension of your weaknesses. Being self-aware entails being aware of your abilities as well as any areas where you might struggle or require additional support and assistance to succeed.

How to Improve Interpersonal Skills 

#1. Cultivate A Positive Outlook. 

Exhibiting a positive outlook in your workplace is one way to improve interpersonal skills. Reminding yourself daily of the positive aspects of your life and job will help you develop a positive outlook. If you’re upset about something personal, wait to express your feelings until after work. Look for the good in the situation and make an effort to build on it if you are under stress due to a work issue. 

#2. Control Your Emotions. 

Being overly emotional at work is not appropriate. Take a deep breath and control your emotions no matter how intensely irritated, depressed, or joyous you are. Always be patient and calm when communicating. You can improve your interpersonal skills by controlling your emotion where necessary.

#3. Acknowledge Others’ Expertise. 

Making your coworkers aware of your respect for their knowledge is one of the best ways to foster trust in the workplace. When working on projects, enlist their aid and give credit where credit is due.

#4. Show A Real interest in Your Colleagues. 

It makes sense that, since you spend eight hours a day working alongside your coworkers, you would learn something about their personal lives. Learn about your coworkers’ priorities by making it a point to do so. It will strengthen the bonds between you and them. When you show real interest in your colleagues, you improve your interpersonal skills. 

#5. Practice Active Listening 

Maintaining eye contact, nodding, and verbally repeating the speaker’s words can accomplish this. The speaker will feel respected, and you’ll probably remember the exchange more clearly in the future. Practicing active listening is one way to improve your interpersonal skills.

#7. Be Assertive

It’s essential to be assertive. Don’t be afraid to express your needs and limitations; rather, have faith in your abilities and opinions. 

#8. Practice Empathy. 

Consider things from other people’s perspectives to develop a well-rounded perspective. Your ability to empathize with others will increase as a result, and empathy is key to coming up with solutions that satisfy all parties. When you put yourself in other people’s shoes and be empathic, you improve your interpersonal skills.

#9. Maintain Your Relationships. 

Use social media or email to stay in touch with old friends from college and work; make an effort to occasionally arrange in-person meetings. By doing this, you can demonstrate to your connections that you still value their friendship, which will help you advance your career. Maintaining your relationships with people can be a way of improving your interpersonal skills.

#10. Observe Successful Interactions

Try to observe how other people effectively communicate with team members, managers, and customers or clients. Pay attention to the specifics of what makes those interactions so effective. One crucial way of improving your interpersonal skills is to observe successful interactions with other people.

#11. Identify Ways To Practice

Then, come up with methods for honing your talents. To improve your interpersonal skills, for instance, you might look for a mentor and ask them to participate in role-playing games. Asking a mentor to evaluate your interpersonal abilities is something you could do if you find one. Create a confident and approachable impression.

#12. Solicit Feedback

Asking for feedback on your social skills may be appropriate when you are working with a mentor or in a group training setting. To advance as effectively as possible, try asking specific questions about situations and interactions.

#13. Reflect and Modify

Take a moment now and then to evaluate how your interpersonal abilities have improved. You might want to schedule a reminder or write a note on your calendar to intentionally carry out an assessment or self-evaluation. 

#14. Attend Workshops or Online Classes. 

Techniques for developing social skills are covered in a wide variety of workshops, online courses, and videos. Many things can be found for no cost, but not all.

Importance of Interpersonal Skills 

  • These interactions become smoother and more enjoyable for everyone involved when interpersonal skills are used to “oil the wheels.”
  • They help us create stronger and more enduring bonds with people at home and work.
  • Higher reliability and dependability
  • Successful collaboration leads to increased and improved creativity
  • Successful completion of a task
  • Increased productivity
  • More chances to interact with and learn from other people and have positive experiences with customers or coworkers
  • Opportunities to demonstrate leadership skills
  • Opportunities for advancement
  • The development of a trustworthy professional network that can aid in career development 

Interpersonal Skills in the Workplace.

Some jobs may have strong interpersonal requirements, including the ability to negotiate, solve problems, and share knowledge. Get involved in problem-solving with coworkers to demonstrate these abilities. Offer to perform duties that no one else will. Alternately, show enthusiasm for tasks that you may not otherwise find enjoyable.

In every interaction with coworkers or managers, project confidence and positivity. In the end, developing and effectively utilizing ideas to foster positive relationships with others is what it takes to succeed with interpersonal skills in the workplace. Keep in mind that people prefer to work with people they enjoy and who make their days at work better. Good interpersonal skills benefit the entire workforce and the business.

Because they can improve team productivity and efficiency, interpersonal skills are highly valued by employers. This can then have several beneficial effects, including a more enjoyable work environment, higher sales, and even higher revenues and profits. 

What Is The Most Important Interpersonal Skill?

Communication is one of the most crucial interpersonal skills for any job. Regardless of your line of work—IT, customer service, construction, or any other—you must be able to communicate with others both orally and in writing. Active listening is another component of effective communication.

What Are The Types of Interpersonal Communication?

  • Verbal
  • Non-verbal 
  • Listening
  • Written
  • Active listening 

What Are The Six Key Interpersonal Skills? 

  • Effective communication
  • Empathy 
  • Teamwork
  • Conflict resolution 
  • Leadership 
  • Negotiation/ persuasion 

How Do You Show Interpersonal Skills?

You can tell if you have good social skills by how well you treat people. A person with strong interpersonal abilities will treat coworkers with consideration, kindness, empathy, patience, and respect. 


Participating in regular group activities, performing particular daily actions that involve others, and observing how others respond to everyday situations are all ways that people develop their social skills. Keep in mind that people prefer to work with people they enjoy and who make their days at work better. Every employee benefits, as does the business, from strong interpersonal skills.

Interpersonal Skills FAQs

What Are Interpersonal Skills?

They are the abilities we use every day to interact and communicate with others, both individually and in groups.

What Are The Examples Of Interpersonal Skills?

  • Communication
  • Empathy
  • Problem-Solving
  • Teamwork
  • Leadership

What Are The Importance of Interpersonal Skills?

  • They help us create stronger and more enduring bonds with people at home and work.
  • Higher reliability and dependability
  • Successful collaboration leads to increased and improved creativity
  • Successful completion of a task
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