RETENTION RATE: What Is It, Formula, How to Calculate It & Difference

Retention Rate and Turnover Rate
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Businesses need a high employee retention rate to lower hiring costs and boost ROI by securing qualified talent. Your company’s health can be determined by your employee retention rate, which can also assist you in creating strategies that work. The turnover rate is the opposite of the retention rate

Utilize the information in this manual to compute your rate and comprehend the significance of employee retention.

Retention Rate 

Employee retention rates are a measure of how many workers stick with your business over time. The calculation is frequently done annually or quarterly. Utilizing the rate, businesses can determine the total number of employees they can retain. It can help you see where there is room for improvement and provide you with insight into the employee experience.

Why Is Your Retention Rate Calculation Important?

The employee retention rate is an important metric because it allows businesses to evaluate the methods they use to find, hire, and keep qualified staff. High turnover can have a variety of unintended effects, including lower productivity and lower quality work. Long-term employees save business money because they reduce the expense of recruiting and hiring new employees.

Retention Rate Formula 

Use the formula below to determine the retention rate:

Employee retention rate = (total number of employees – total number of employees who left / total number of employees) *100

For example, a publishing company has 500 employees. During the last year, 45 employees left. 

Employee retention rate = ((500 – 45) / 500) x 100 = 93% employee retention.

Example 2 

At the start of the COVID-19 pandemic, a call company had to retrench over 1,200 employees, with a start-of-year headcount of 5,050. 

Employee retention rate = ((5050 – 1200) / 5050 ) x 100 = 76% employee retention

Example 3

Over the last year, a company laid off over 11,000 employees from different sectors of the organization. They had an average headcount of 250,000. 

Employee retention rate = ((250 000 – 100,000) / 250 000 ) x 100 = 60% employee retention

How to Calculate the Retention Rate

#1. Choose Your Time Frame

Selecting the time frame for your measurement is the first step. This could be a fiscal year, a quarter, or six months, for example. You can determine the right number of employees by calculating the period you want to measure.

#2. Perform a Head Count.

Count how many workers you had at the beginning of your period. Only include those workers who were present when your period began; do not include any new hires who joined the team in the middle of it.

#3. Subtracting

Subtract the number of original workers who are still employed at the end of the period from the total number of workers you counted once you have the total number of workers for the duration.

#4. Divide

Subtract the number of workers still on the payroll from the total number on the books at the beginning of the period. Decimal numbers make up your answer. The percentage of employees who stay with your company is shown by this decimal.

#5. Evaluate

By shifting the decimal point two spaces to the right, you can convert the decimal to a percent. This gives an 86% rate. Although this number indicates a healthy retention rate, if the percentage seems low, such as 50% or lower, consider changing the methods your HR department employs to keep employees.

The Retention Rate of Colleges

Retention rates calculate the proportion of first-time undergrads who attend the same school the following fall. Graduation rates are a measurement of the proportion of first-time, full-time undergraduate students who finish their degree at the same institution within a given time frame.

Retention Rate vs Turnover Rate

Employee turnover stands in contrast to employee retention. The turnover rate reveals how many employees left the company over a specific period. It is calculated as (the number of departing employees multiplied by the average number of employees during the relevant period).* 100

The percentage of your workforce that departs over a given period (typically per year) is known as employee turnover. The percentage of employees who stay on is known as retention.

Importance of Employee Retention Rate

#1. Lowering Business Expenses

 According to studies, it generally costs 6 to 9 months’ worth of wages to replace an employee. Therefore, it’s essential to comprehend retention rates to cut costs.

#2. Increasing Work-force Output

The more time someone spends working for the company, the more productive they become. Employees can learn new skills more quickly, establish connections more quickly, and complete tasks more effectively as a result. High employee turnover rates also affect continuity and, consequently, productivity.

#3. Increasing Employee Involvement

Understanding your retention rate enables you to work on elements essential to employee engagement, like developing your organizational culture, enhancing employee morale, creating talent pipelines, and building efficient teams.

#4. Taking Care of Hiring Problems

Your retention rate will show you where your organization should concentrate its efforts. If you are in danger in specific positions or divisions, you will be aware of it. You can therefore take proactive steps to deal with any potential issues.

How to Improve Employee Retention Rate

#1. Consider Employee Feedback, Then Respond to It.

It is crucial to respond to engagement survey results because inaction can lead to resentment and dissatisfaction among employees as well as a long-term negative perception of engagement surveys. The fact that high potential and critical skill employees are in such high demand and short supply may also make it advantageous to pay special attention to them. To avoid early turnover, you must also monitor new hires.

#2. Encourage Employee Engagement

Engaged workers are more likely to stick around the company for a longer time. Because of this, you need to put in place an efficient employee engagement strategy. There are simple things you can implement to boost employee satisfaction and engagement, such as expanding opportunities for learning and development, diversifying rewards, accolades, and perks, and giving them meaningful work. promoting a healthy work-life balance prevents burnout in employees

#3. Improve Your Company’s Culture.

Consider ways to expand inclusion and foster a sense of belonging in your workplace culture at all times. Always consider the results of your engagement survey and keep an eye on your operating environment when trying to improve company culture. It takes time for company culture and the workplace to develop and then change, so it’s crucial to maintain consistency and work on long-term strategies. 

#4. Encourage Personal and Professional Growth

Employee retention rates are higher when workers can see that their employer is committed to their professional growth. Because of this, you should concentrate on enhancing the knowledge and abilities of your staff members and creating clear career paths for them.

#5. Promote Work-Life Balance

While encouraging your staff to perform at their highest level is a good thing, you also need to create a healthy work-life balance. Encourage your staff to take time off, and be understanding of their personal and family obligations.

What Is the Retention Rate Meaning?

An essential metric for marketing and product management that determines the proportion of users who stick with your product or service over a predetermined time frame.  

The retention rate in the workplace means that the percentage of employees who stay with a company over time is a gauge of its ability to do so. It displays the proportion of workers who stay with a company for a specific amount of time compared to all workers during that time.

What Does an 80% Retention Rate Mean?

A customer retention rate of 80% indicates that 20% of customers leave (churn), also called the turnover rate.

What Is a Good Retention Rate?

An average employee retention rate of 90% for a year is a great benchmark to aim for. Nevertheless, it varies by sector and industry. High employee retention rates have drawbacks as well. A lack of new talent can make it challenging to implement change and innovation, and it can also prevent diversity and inclusion initiatives from being successful.  

Is a Higher Retention Rate Better? 

Since retention rates of 90% or higher are generally regarded as good, a company should aim for an average employee turnover rate of 10% or less. A rate of 99% is undesirable in some situations. The ability to recruit talent from within and outside the company as well as provide growth opportunities is made possible by a certain turnover rate. 

Is a High or Low Retention Rate Good?

Retention rates are typically calculated once a year, but you can take more frequent measurements for faster results. The retention rate should be as high as possible. If it’s 80%, that means that only 20% of workers quit the company at any given time.

Conclusion 

Given the ongoing talent war, it can be difficult to attract highly talented employees to the company. Therefore, keeping them on board ought to be a top priority for any organization. As a result, one of the most crucial HR metrics that can give you insight into how effectively your company retains its employees is the employee retention rate.

 Your company can operate more efficiently and ultimately improve performance by calculating and improving its employee retention rate. This statistic is necessary for a company to stay competitive, not just something nice to have. 

Retention Rate FAQs

What Is the Retention Rate Meaning?

It displays the proportion of workers who stay with a company for a specific amount of time compared to all workers during that time. It is also an essential metric for marketing and product management that determines the proportion of users who stick with your product or service over a predetermined time frame. 

Is a High or Low Retention Rate Good?

The retention rate should be as high as possible. But an overly high rate is not good sometimes.

Is a Higher Retention Rate Better?

Since retention rates of 90% or higher are generally regarded as good, a company should aim for an average employee turnover rate of 10% or less. A rate of 99% is undesirable in some situations

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References

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