Liberty Mutual Renters Insurance Review 2023

Liberty Mutual Renters Insurance Review, Coverage, Cost, Cancellation, and Customer Service
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A Liberty Mutual customer can get renters insurance quote and report a claim over the phone or online. To see where your renters insurance claim stands after you have submitted it, all you need is the claim number you were given. From this review, we found Liberty Mutual Renters Insurance cost start at $5 per month, and you can cancel your coverage by calling them

Liberty Mutual Renters Insurance

Liberty Mutual is one of the largest property and casualty insurance companies in the world. It has offices in 29 countries and employs more than 50,000 people. Liberty Mutual has grown from its roots as a workers’ compensation insurer to offer policies for automobiles, homes, lives, and even renters.

You can get renters insurance coverage from Liberty Mutual in every one of the 50 states and the District of Columbia. Insurance for valuables like jewelry or against earthquakes is also available as an add-on through this firm. Renters also have the option of selecting replacement cost coverage for their belongings, which will pay out the full price of a brand-new item in the event of a loss rather than its depreciated value. 

Liberty Mutual Renters Insurance Coverage 

Like most renters insurance policies in the industry, Liberty Mutual coverage is pretty standard. You can get discounts on your premium and add-on coverage for things like jewelry that cost a lot of money.

Liberty Mutual provides affordable renter’s insurance that covers the basics. If your belongings are ever damaged, lost, or stolen, your renters insurance will pay to replace them. It also protects you from financial loss if an accident occurs on the property you are renting. The typical liability limit for renters insurance is $100,000, and the maximum limit for personal property coverage is $25,000. The typical limits for medical payments are $1,000 per person and $5,000 for loss of use. 

The specifics of Liberty Mutual’s renters insurance are as follows:

#1. Personal Property

In the event of theft or damage, a policy will pay out a certain amount to replace or repair things like electronics, clothing, furniture, and valuables. For example, if your laptop were stolen while you were on vacation, you would still be covered under this policy even though you were thousands of miles from home. 

#2. Personal Liability

Liberty Mutual will cover the costs of your legal defense if a third party sues you, your family, or your pet for injuries sustained on the rental property. Repairs to another person’s property that you accidentally damage while renting out your home are also covered under your personal liability policy.

#3. Medical Expenses

Your insurance will pay for a guest’s medical bills if they are injured on your rental property, up to the policy’s limits. However, the policy does not extend to your medical expenses.

#4. Loss of Use

The policy will also assist with covering the cost of temporary housing should you need it while your rental property is being repaired or is uninhabitable due to a covered peril. If the repairs will require you to move out of your home, hotel costs may fall under this category.

Additional Coverage

Liberty Mutual offers a variety of riders that can be added to a renters insurance policy. This optional coverage includes:

  • Identity theft protection: This add-on helps renters who have been victims of identity theft. It can pay for lawyer fees, credit monitoring, and credit repair services.
  • Replacement cost coverage for personal property: In the event of damage or theft, Liberty Mutual’s replacement cost policy will reimburse you for the full cost of replacing the item at today’s prices.
  • Earthquake coverage: This rider protects against earthquake damage for tenants living in high-risk areas. Aftershocks occurring up to three days after the main quake will also be considered.
  • Blanket jewelry coverage: Coverage for all jewelry, regardless of value or value change, without the need for a deductible in the event of loss or theft. A blanket jewelry coverage policy does not need an appraisal.

Liberty Mutual Renters Insurance Cost

The National Association of Insurance Commissioners has calculated that the typical cost of renters insurance is between $15 and $30 per month. How much you will need to pay depends on several variables, including where you live and what your credit score is like. Liberty Mutual advertises on its website that monthly premiums can be as low as $5. The cost of Liberty Mutual’s renters insurance will vary depending on the coverage options the renter chooses. In general, the following things affect how much your renters insurance costs:

  • The type of coverage you select
  • Coverage limits and deductible
  • Location
  • Credit score
  • Claims history 

Liberty Mutual offers a variety of price reductions for its customers. You can save money on renters insurance by keeping an eye on these aspects and making use of available discounts.

Liberty Mutual Discounts

Liberty Mutual provides five discounts, which are standard for the insurance industry. Discount options and eligibility include:

  • Shopping early: Obtaining a quote before the expiration of your present policy
  • Claims-free: Having spent the last five years without filing a claim with your prior provider
  • Online purchase: Obtaining a quote and completing the online application for insurance
  • Multi-policy: Combining different types of insurance, such as renters’ insurance and auto insurance from Liberty Mutual
  • Auto-Pay: Configuring your renters insurance premiums to be paid automatically

Liberty Mutual Renters Insurance Cancel 

Liberty Mutual renters insurance does not offer an online cancellation option, so if you want to terminate your policy, you will have to call them. If you are unhappy with Liberty Mutual’s renters insurance for any reason, you can cancel your policy by calling 1-800-290-8711. After that point, you will receive assistance at every step of the way from trained service agents.

Liberty Mutual Renters Insurance Customer Service

By contacting the Liberty Mutual customer service department, you can cancel your renters insurance policy. Logging in online is the quickest and most convenient way to get assistance with customer service issues. Access your policy information, make payments, and review answers to frequently asked questions through our online portal. However, you can reach them via several channels if you need to speak with a customer service agent:

The number to call for assistance is 800-290-8711. Liberty Mutual’s customer service line can be reached at 1-800-290-8711 if you have any questions or concerns. You can contact Liberty Mutual at the above number if you have questions about your coverage, want some help figuring out what they offer, or need some guidance filing a claim. 

Liberty Mutual Renters Insurance Claim

Liberty Mutual’s claim filing services are available around the clock via both their website (after logging in) and their customer service hotline. You should know your policy number, as well as the date and specifics of the incident. Liberty Mutual provides claimants with a claim number upon receipt of a claim form to enable them to monitor the progress of their claim. The submission of photographs and/or receipts, as well as an interview with a representative, may be required in certain circumstances. Additionally, the insurance company will tell you what you need to do to continue with the claim process.

You can file a claim online or through the Liberty Mutual mobile app at any time, day or night. It only takes five to ten minutes to get your claim started, which speeds up the time it takes to get your check.

Liberty Mutual Renters Insurance Reviews

Liberty Mutual renters insurance has received mixed reviews from customers. Customers who have left positive feedback have specifically mentioned the company’s user-friendliness and the ease with which they can access and manage their policies and claim statuses via the company’s website. Customers also like the mobile app and how convenient it is that the claims department is open 24/7. Many positive reviews also talk about the fact that discounts are available to help people who are worried about their budget.

However, questions have been raised about Liberty Mutual’s eagerness to address and accept claims. Several complaints discuss claims being denied, with the common theme being that Liberty Mutual disputed the veracity of the covered hazards. Complaints have also been received about the company’s reimbursement amounts being lower than expected and the length of time it takes to pay out claims. One of the main reasons people leave bad reviews online is because of bad customer service.

Renters can trust Liberty Mutual because of its high ratings for customer service from respected organizations like J.D. Power and AM Best. Additionally, the National Association of Insurance Commissioners (NAIC) reports that it receives fewer complaints than the typical insurer.

Customer Satisfaction Rating

According to J.D. Power, Liberty Mutual has a customer satisfaction rating of 848 out of 1,000, which is higher than the average rating of 842 for the insurance industry. On an index measuring customer happiness, the company’s renters insurance product came in at number five. To determine customer satisfaction, J.D. Power looked at how well a company communicated with its clients and how well it handled their requests for policy changes, billing questions, and claims.

Financial Stability Rating

With an A from AM Best, Liberty Mutual is very well-equipped to fulfill its ongoing insurance commitments to policyholders. AM Best is a rating agency that evaluates insurance companies based on their ability to meet their financial commitments, such as claims and debt payments, promptly.

Does Liberty Mutual Renters Insurance cover Water Damage?

Under certain circumstances, Liberty Mutual’s renters insurance may provide coverage for water damage. The company Liberty Mutual does not provide coverage for damage caused by floods. 

How Much Does Liberty Mutual Renters Insurance Cost? 

Liberty Mutual Renters Insurance starts at $5 per month. Renter’s insurance policies can be purchased for as little as $5 per month, which is a fraction of the cost of replacing even one of your lost or damaged belongings. Although prices change depending on location and type of coverage.

How can I Contact Liberty Mutual to File a Claim? 

Install the Liberty Mutual app on your mobile device for a streamlined and convenient claims filing experience. Additionally, you have the option to manage claims that have already been submitted. Make a call for emergency roadside assistance. Calling the toll-free number 1-800-225-2467, going to the company’s website, or using the mobile app are all acceptable methods for filing a claim for auto insurance with Liberty Mutual Insurance Company. To begin the process of filing a claim, you will need to do the following:

  • Your username and password
  • The incident’s estimated date
  • The essentials of what happened 

What other Types of Insurance does Liberty Mutual offer?

Liberty Mutual also provides other types of insurance, such as car insurance, business insurance, pet insurance, and even life insurance, in addition to renters insurance. Remember that if you buy more than one policy from Liberty Mutual along with your renters insurance, you can get a discount. 

Does Liberty Mutual’s Renters Insurance cover Roommates?

Often, this includes spouses and other family members who cohabitate with you. It is not mandatory, but you have the option to include a roommate in your policy.

Does Liberty Mutual cover College Dorm Rooms?

Liberty Mutual offers renters insurance that extends to dorm rooms. The coverage is identical to that offered to apartment dwellers. Homeowners insurance is an option for protecting college-aged children, though it comes with restrictions.


The types of coverage that Liberty Mutual’s renters insurance offers are those that you would anticipate from a standard policy. These coverages include protection against the costs of third-party bodily injury or property damage liabilities, coverage for personal property, and coverage for loss of use of covered items.

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