Lemonade Renters Insurance Review 2023: All to Know

Lemonade Renters Insurance Review, Coverage, Cost, Customer Service, and Claims
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Lemonade Renters Insurance provides cost-effective premiums and a range of coverage options. Lemonade Renters Insurance’s automated claims system ensures prompt payouts for customers. Though it is not yet accessible in every state, its reach is growing swiftly. Read this review to find out more about Lemonade Renters Insurance.

Lemonade Renters Insurance

Lemonade, like many other leading renters insurance providers, also provides other types of coverage, such as auto, home, pet, and even life insurance. To speed up policy activation and claim approval for some customers, Lemonade uses artificial intelligence (AI) in its user-friendly app. In contrast to some insurers in our ranking, Lemonade operates solely online and does not employ local agents to sell its policies. The company also offers renters insurance in 28 states and the District of Columbia. 

Fire, vandalism, theft, and other specified perils are all covered by the Lemonade Renters policy. It also shields you from lawsuits filed by people you unintentionally hurt. And if the damage to your home makes it impossible for you to live there, we will help pay for another place to live.

If you are looking for a cheap and effective option for renters insurance, consider Lemonade. The Lemonade app allows policy purchases and account management to occur without ever interacting with a human. In addition to covering replacement costs, the company’s policies also feature instant payouts made possible by its use of AI technology.

The Lemonade website hosts a sizable collection of research materials, and there is even a handy app for mobile use. This is helpful for people who would rather not deal with an agent in person when purchasing insurance but it is also great for those who prefer to do so.

Replacement cost coverage, rather than actual cash value, is included in renters insurance policies, which is unusual among the companies we rated. If Lemonade accepts your claim, you will receive payment for your items at their fair market value. There will be no accounting for depreciation.

Lemonade Renters Insurance Review 

MarketWatch reports that Lemonade has a 3.41 BBB rating and a 4.5 Trustpilot rating as of August 2022. Customer reactions to Lemonade’s renters insurance are typically either extremely positive or extremely negative. And because of this, most reviews are either 1 star or 5 stars. 

Customers who were happy with Lemonade say that the company quickly handled their claims and that the process was simple and quick. Those who have dealt with customer service say the employees are always pleasant, thorough, and knowledgeable. They also praise the company’s quick responses and equitable claim processing.

Negative comments about Lemonade frequently mention problems with claim denials and unhelpful representatives. One common gripe is that customers have a hard time getting through to the company via phone, and another is that they take too long to respond to emails.

Customer Satisfaction Rating

In comparison to the national average of 842, Lemonade scored 854, which is excellent. This means that policyholders always receive superior service from the company. J.D. Power conducted the study, which examined how an insurer handled customer service, policy selection, pricing, billing, policy details, and claims.

Financial Stability Rating

A financially stable insurance provider has no trouble paying its bills on time. Demotech gave Lemonade an A- for its exceptional claim-paying abilities, indicating that the company is financially stable. Demotech is an organization that provides financial assessments of regional and specialty insurers’ viability. AM Best gives Lemonade an NR rating.


Lemonade Renters Insurance Coverage

The standard renters insurance policy from Lemonade provides the following four types of protection:

#1. Personal Property

This insurance helps tenants replace personal property that has been stolen, damaged beyond repair, or destroyed as a direct result of an insured peril. Some of the hazards include theft, vandalism, water, fire, smoke, wind, lightning, falling objects, freezing temperatures, short circuits, vehicle collisions, falling objects, and explosions.

#2. Loss of Use

If the renter’s home becomes uninhabitable due to a covered peril, then they will receive compensation. It pays for things like hotel stays, meals, and laundry while you are away from home temporarily.

#3. Personal Liability

If someone gets hurt or something gets broken on your property, this has your back. Lemonade will retain counsel to represent you at no cost if the injured party sues.

#4. Medical Payments

This type of insurance is related to personal liability insurance. It can help pay for medical bills, usually up to $5,000 worth, that are associated with accidents that take place in your home.

Additional Coverage

You can add additional coverage to a Lemonade policy for high-value personal items that are damaged or lost, like pricey jewelry, fancy cameras, fine art, bicycles, and even some e-bike models. Prospective clients must be aware that a standard policy does not cover unrelated roommates. In addition to its standard coverage, Lemonade provides its renters with the following policy enhancements:

  • Scheduled personal property insurance is a form of supplementary protection that can be purchased for valuable possessions such as jewelry, fine art, bicycles, cameras, and musical instruments. Lemonade’s version, known as Extra Coverage, covers accidental damage and mysterious losses without charging a deductible.
  • Appliance coverage: This coverage guards against damage to the renter’s electronics and appliances from non-covered perils like mechanical or electrical breakdowns. This optional coverage is known as “Equipment Breakdown Coverage”.
  • Earthquake insurance: Only in California and Arkansas are renters able to purchase earthquake insurance, which pays out for quake-related building damage. Standard renters insurance, like the one Lemonade provides, will cover repairs needed as a result of theft, fire, or explosions that happen after an earthquake.

What is Lemonade Renters Insurance Not Covering?

Unless the loss is due to a covered cause of loss to the building, Lemonade Renters Insurance does not cover utility losses or damage. This could be something like a fire or a strong windstorm. All damage resulting from burst pipes—which could be a result of losing heat, power, or water—is nevertheless covered.

Typically, rental insurance does not cover flood damage resulting from natural disasters (such as rivers or streams overflowing their banks). The only natural disasters that typically have insurance coverage are wildfires and tornadoes; earthquakes and sinkholes typically do not. If you have bedbugs or other pests in your rental home, your renters insurance will not pay for repairs to the home or its furnishings.

Lemonade Renters Insurance Cost

Lemonade claims that, as of August 1, 2023, the average monthly premium for renters insurance in the United States is $14. The price ranges from as low as $5 per month to well over $20 per month, depending on variables like apartment location, deductible, and required level of coverage. 

You can reduce Renters insurance premiums by taking precautions against theft and fire, such as installing an alarm system, or by selecting a higher deductible. 

Lemonade offers renters insurance with rates as low as $5 per month and as high as $20 per month for the most common levels of protection. The price of Lemonade renters insurance varies based on factors such as coverage and deductible, but it typically costs less than the national average of $14.50/month, as reported by the Insurance Information Institute.   

Lemonade Renters Insurance Discounts

Lemonade provides policyholders with a few discounts to help them save money. The following are discounts available to renters:

  • Annual payment discounts: In some states, renters can save money by paying their insurance premiums all at once rather than spreading them out over the year.
  • Bundling discounts: Lemonade offers a discount for customers who purchase multiple policies from them, such as car insurance and pet insurance, and who also purchase renters insurance.
  • Protective device discounts: Smoke detectors, deadbolts, and burglar alarms are just a few examples of protective devices that can save you money on your homeowner’s insurance.

Lemonade Renters Insurance Customer Service

If you are unable to access the app or website and are experiencing an emergency involving your vehicle, home, or property, please call Lemonade renters insurance company at (844) 733-8666.

Please contact the lemonade renters insurance customer service team at (844) 733-8666, Monday through Friday, 9 a.m.–8 p.m. EST, or via email at [email protected] if you have any trouble accessing the content on this website or if you discover a feature or functionality that is not fully accessible to you.

Lemonade sells its insurance policies almost exclusively through its website and mobile applications. Downloading the app is necessary for customers to access policy information, communicate with their customer service staff, and submit claims. 

Lemonade offers 24/7 support for emergencies in addition to its standard customer service, which handles routine issues like policy updates and questions. 

An emergency is when you need help right away or a place to stay temporarily because of a fire, ongoing water damage, or other structural problems. The Lemonade app allows policyholders to quickly submit and monitor claims.

Lemonade Renters Insurance Claim

Policyholders must submit all Lemonade insurance claims, including those for cars, homes, and lives, through the company’s mobile app. Claiming is usually easy, but before you do so, you will need to collect some data. It is also likely that the insurance company will want to hear your account of the incident and see any relevant paperwork, like a police report, that backs up your claims. 

Lemonade is known for its exceptional claims process. After filing a claim in the app, the AI at Lemonade will check the particulars against its database of known fraudulent claims. The payout might occur right away for claims that the AI accepts. If the AI is unable to give you approval, it will forward your claim to human claims examiners for further scrutiny.

You will be prompted to enter your banking details after filing a claim in the Lemonade app. After your claim has been processed and approved, we will deposit the funds (less your deductible) into your account.

How to File a Claim with Lemonade?

#1. Open the Lemonade App

You can enter the site using the email address you provided when you bought the policy. If it is an emergency or you think a crime may have been committed, call the police or 911 first, then file a claim with Lemonade.

#2. Click the pink “File a Claim” button

If you file a claim with Lemonade, the service will ask you to confirm your identity and the details of your claim. To prove your claim is genuine, you must provide the necessary evidence (such as a video recording of the incident) and digitally sign the Pledge of Honor.

#3. Lemonade runs Fraud Algorithms

Lemonade runs your claim through a series of fraud prevention algorithms to determine whether it should approve it immediately or forward it to human claims adjusters for further investigation. 

What is Lemonade Renters Insurance? 

Lemonade renters insurance safeguards your belongings, defends you against claims of liability, and provides money for temporary housing if your rental property is damaged beyond repair. Plans with monthly prices as low as $5 are offered in 28 states as well as Washington, D.C. Claims are easy and quick to process, and coverage is available in minutes. 

Is lemonade renters insurance good? 

Lemonade is a good option for renters insurance due to the abundance of online resources (such as online quotes) and reasonable prices. one of the best home insurance providers around because of how easily and quickly it processes claims via a cutting-edge mobile app powered by artificial intelligence (AI) to pay out policyholders. 

What does Lemonade Renters Insurance cover?

  • Personal Property Coverage
  • Personal Liability Coverage
  • Medical Payments Coverage
  • Additional Living Expenses (Loss of Use)

Can I Add Someone to My Lemonade Renters Insurance?

The good news is that your renters insurance policy will cover anyone who resides in your home and is related to you through marriage, blood, or adoption. You will need to get your roommate their insurance, as they will not be covered under your policy.

What Is the Limit on Lemonade Insurance?

For renters insurance, Lemonade offers limits starting at $10,000. If you need more money, you can get it in $10,000 increments. Lemonade limits their renters insurance policies to a maximum of $250,000.

How Do I Cancel My Lemonade Homeowners Policy?

You can cancel your Lemonade policy and receive a refund for the unused portion of your coverage with just a few taps of your smartphone screen. If you choose to return, please keep in mind that insurance rates change regularly, so your new policy may have a different rate. 

Is Lemonade Insurance Instant?

Lemonade is instant. A policy purchase, claim submission, or carrier switch should not take more than a few seconds. A renters insurance quote is typically provided immediately or the following business day. 

Who Owns Lemonade Insurance?

Lemonade, an insurtech company based in New York City, provides policies for homeowners, renters, life insurance, and even pets. Current CEO Daniel Schreiber, along with co-founders Shai Wininger and Ty Sagalow, established Lemonade in 2015.


Lemonade is a great option for renters insurance due to the abundance of online resources (such as online quotes) and reasonable prices. Unfortunately, you can not get renters insurance from Lemonade in every state just yet. Customers who would rather speak with a human service representative may find this company lacking. 

Whether you are looking for home or renter insurance, it is a good idea to get quotes from at least three different providers before making a final decision. Visit the company’s website to get a free lemonade quote.

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