Planet Fitness is a well-known gym chain that provides its customers with premium memberships and services. The gym prides itself on providing an extensive range of equipment and services. It’s no surprise why it’s the first choice for a ton of individuals. However, eventually, you may need to cancel your membership for various reasons like relocating, switching gyms, or simply wanting to take a break from fitness. Not to worry, this guide will help you with a step-by-step process to manage your Planet Fitness account and cancel your membership easily if or when needed.
Overview
- To cancel a Planet Fitness membership, you must go to the gym in person or send a letter through the mail.
- You can’t get out of your membership with Planet Fitness by phone or online.
How to Cancel Your Planet Fitness Membership
Planet Fitness is a great place for people who like to work out and take care of their bodies. Still, you might decide at some point that the service isn’t for you anymore, or you might want to stop using it to save money for other things. But it may be hard to cancel your membership because Planet Fitness hasn’t kept up with modern ways of doing things.
To be more specific, you will need to contact them either by mail or in-person to cancel your membership. Here’s how to get out of your membership at Planet Fitness:
#1. How to Call Planet Fitness to Cancel Your Membership
You might think you can just cancel your Planet Fitness membership over the phone if you want to do it from home. But that’s not what’s happening.
The phone number for Planet Fitness Member Services is (844) 880-7180, and you can call them for several different things. You can’t cancel your Planet Fitness membership over the phone, though. If you want to leave the club, you’ll have to go there in person.
#2. How to Cancel Planet Fitness Membership in Person
You can cancel your membership at a Planet Fitness location near you. Here’s how you can stop being a member:
- Go to your usual Planet Fitness location.
- Fill out a form to quit.
- Send a letter to the club asking to quit.
Here is an email sample that works:
Dear Customer Service,
Kindly regard this letter as formal notice that I want to discontinue going to Planet Fitness. I want you to cancel the membership as soon as possible and let me know in writing. Could you additionally inform me if there are any fees or charges I need to know about before I can cancel?
Thank you,
[Your Name and Signature]
Remember that to cancel your membership; you will need to give some personal information. In particular, you must provide your name, phone number, address, date of birth, email address, membership ID, and the last four digits of the credit card linked to the account. On top of that, you need to state that you want to cancel your membership.
Lastly, you should sign the letter and mail it to the gym via certified mail. You should hear back in about a week. But if you don’t get any, call the Planet Fitness phone number to see if they’ve gotten your letter.
If they didn’t get your certified letter or found problems with it, the best thing to do would be to go to the gym in person.
#3. How to Email Planet Fitness to Cancel Your Membership
Your membership to Planet Fitness can’t be cancelled by email, which is too bad. You can only cancel in person or by sending a letter. At the moment, you can’t stop an email.
#4. How to Cancel Planet Fitness Using Third-Party Apps?
#1. DoNotPay App
Cancelling your Planet Fitness membership can be challenging, especially if you don’t want to go to the gym in person. Not only that, the cancellation could be put off or cause a lot of stress because the steps are so complicated.
The DoNotPay app is one way to get around this problem. Here’s how to go about it:
- Open your web browser and go to DoNotPay.
- Tap “Find Hidden Money” after that.
- Next, type “Planet Fitness” to find the service you want to cancel.
- DoNotPay will send you an email once the account has been closed.
#2. ScribeUp
With ScribeUp, it’s easy to keep track of your Planet Fitness membership. By linking your Planet Fitness membership, you can easily cancel (or restart) a service:
- Go to the dashboard on ScribeUp.
- Click Cancel
Can I pause my Planet Fitness membership?
Maybe, but that’s not a given. You will need to ask your home gym. If possible, you should be able to put your membership on hold for up to three months for health reasons. After that, you’ll have to pay your dues again.
How to Pause Your Planet Fitness Membership
You might not want to eliminate your Planet Fitness account for good. Maybe you need to stop going to Planet Fitness for a while so you can save money for more important things.
People in this situation are lucky that Planet Fitness came up with a way to help. You can put your membership on hold so you don’t have to cancel it altogether. So, your account will just be put on hold, and you can focus on other things until you’re ready to go back to Planet Fitness.
For medical reasons, most clubs will let you put your membership on hold for up to three months. But not every club works the same way and may have different rules. So, it would be best if you talked to customer service at the place where you have your subscription before you ask for a break.
For this issue, you can talk to customer service by going to the location or calling the club.
How to Upgrade/Downgrade Your Planet Fitness Membership
One thing you can do with your membership to Planet Fitness is to upgrade or downgrade it. To downgrade your account, you’ll need to go to the Planet Fitness location where you have a membership. You can then talk to someone at the front desk about your account.
But you don’t have to go to a Planet Fitness location to update your membership. It’s easy to do it online. You can do it by going to the Planet Fitness Upgrade webpage in your browser.
Then, all you have to do is follow the instructions you get. Your Planet Fitness Keytag will be needed to finish the whole process. Of course, you can also do this in person at the front desk if that’s easier.
If You Cancel Your Planet Fitness Membership, Will You Get Your Money Back?
Even though you can cancel a Planet Fitness membership that is still active, it is essential to know that you will not get your money back. Planet Fitness won’t refund you even if you cancel early in the billing cycle.
Can You Cancel Your Membership to Planet Fitness Online?
Memberships to Planet Fitness can’t be cancelled by email or anywhere else on the site. On the other hand, it is straightforward for customers to sign up for a Planet Fitness membership at their home gym of choice through the website. Planet Fitness has more than 2,300 locations to choose from. People who want to join can choose their home gym by typing in a city, ZIP code, or country. This courtesy does not apply to cancellations, though.
Is There a Fee for Leaving Planet Fitness?
You can expect to pay a cancellation fee if you signed up for a long-term contract. In the US, the fee for a 12-month contract is usually $58.
Obviously, this doesn’t apply to plans with no commitments. If you paid for the whole year at a discount, you won’t have to pay the fee, but you can’t get money back for time you didn’t use.
What are Planet Fitness Black’s Benefits?
If a Planet Fitness member has a Planet Fitness Black membership, they can work out at any Planet Fitness gym in North America. For example, even if a member’s home gym is in Oklahoma and they’re on vacation in Mexico, they can still use their Planet Fitness membership at a nearby club.
Why can’t I just stop going to Planet Fitness?
Members are never stopped from cancelling their memberships. It’s just a hassle, and the fastest way to do it is to go to the home gym in person and fill out a cancellation form at the front desk. This goes against how most accounts are set up these days since you can usually cancel things online, over the phone, or even with a text message.
Can I change the level of my membership?
If you already have a Planet Fitness Black card, you can save money by switching to a standard membership. Talk to a club representative at your home gym and ask to have your account changed back to normal card status. Keep in mind that if you downgrade your membership, you will no longer be able to use PF Black benefits like being able to use any club in the United States or anywhere else.
Final Take
There are many reasons to join a gym, including getting motivated to go to a place focused on health, feeling like you’re part of a community while working out, having access to specialized classes, personal trainers, and more. But there are also many reasons why gym members might need to get rid of their memberships. They might be low on cash, and all of the extra costs need to be cut. They might get too busy to go to the gym and prefer to work out at home.
Follow the steps in this guide if you think it might be time to move on from Planet Fitness. In the meantime, you could think of other ways to get fit and save money simultaneously.
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