You have finally decided to get a VoIP phone system for your business, and you can probably not wait to get it set up. However, you may not know where to start. Keep reading to learn how to introduce a VoIP phone system into your business routine.
Refer to the Guide
When you are setting up your VoIP phone system, especially if you have never done so before, it is a good idea to refer to this VoIP phone system guide by Ooma. The guide is usually thorough, and the process is pretty self-explanatory. Remember that different VoIP phone systems will have slightly different setup methods, so if you do not like your current VoIP phone and want to switch over, you will need to find the guide for that one. Once you have your VoIP set up, you are ready to go.
Transition From Your Old Phone to VoIP
It will take some time to get used to the VoIP phone system, especially if you have a lot of employees whom you need to teach how to use the system. You can either learn the system first and teach your employees after, learn about the system along with your employees, or hire an external person to come and train the company personnel. While you are learning, keep your old phone system online so you are not having to rush through training to get back to helping your clients. If you can afford to, it is recommended that you close down during training to help everyone be focused on learning how the VoIP phone works.
Let Clients Know About the Change
Changing your entire phone system is a big deal, and your clients need to know about it as soon as possible, ideally before you switch over. You might have to change numbers, and your phone system might come with a different set of challenges than your old system had. Letting clients know about the switch will make them feel valued, and they will be much more patient if there are hiccups than if they only found out through calling and then being informed about it. Whether it is in the company newsletter or through a mass email, make sure they have some way to access the announcement.
VoIP phone systems are wonderful for business operations, no matter the size of the business. Keep this article in mind and hopefully, the integration of a VoIP system into your business will run as smoothly as possible.