Neopost Competitors: Top 7 Alternatives 2023 ( Now Quadient)

Neopost, a pioneer in providing companies with digital and physical avenues to engage with customers, has just announced that it will be changing its name to Quadient. The company’s new branding strategy is indicative of its commitment to assisting clients in developing meaningful relationships with their customers in an era when such relationships are increasingly connected, personal, and digital. In this article, we will discuss the best Neopost competitors and Neopost postage.

Neopost Overview

When it comes to digital communication and automation, look no further than Neopost, now known as Quadient. In order to help businesses streamline operations and provide superior service to customers, they provide a suite of software solutions.

Customer communications management (CCM) solutions are available in Quadient’s software suite; these tools assist firms in developing, managing, and disseminating customized communications to customers via a variety of mediums (email, print, mobile, etc.).

Also, mail and package processing can be streamlined with the help of their shipping and mailing solutions, such as postage meter software. The software they provide streamlines the process of receiving and sending mail for businesses.

Quadient also provides services to guarantee that customer information is correct, including data quality and address validation tools. They use document automation tools to make it easy to draft even the most intricate legal papers and administrative forms.

Quadient’s software suite aims to do three things very well: provide a better experience for customers, cut expenses, and boost output. A wide variety of sectors, from banking and healthcare to retail and beyond, can benefit from their offerings.

As a whole, Quadient’s software suite enables companies to improve their customer relationships, streamline their operations, and cut costs by streamlining and automating repetitive tasks.

What Is Quadient?

Quadient is a leading provider of enterprise software for managing and automating the customer experience and other business processes around the world. Quadient, which was established in France in 1992, is now a global market leader in digital consumer communications and automation.

Furthermore, its software solutions aim to boost client interactions, simplify internal procedures, and increase productivity in businesses. Their main approaches include, among others:

Customer Communications Management (CCM): Quadient’s CCM solutions help businesses improve customer engagement by facilitating the production, management, and distribution of consistent, specific communications across a wide variety of media, including web, print, and mobile.
Business Process Automation (BPA): Quadient’s BPA solutions digitize and optimize workflows to mechanize previously laborious and error-prone human procedures.
Parcel Locker Solutions: Quadient’s parcel locker systems are state-of-the-art and may be installed in a wide range of locations, from stores to homes to businesses.

In addition, Quadient helps businesses in a variety of sectors, such as banking, insurance, healthcare, and retail, embrace the digital age and provide superior customer service. Their product is made to help organizations drive operational excellence and improve their connections with customers.

Brief History and Evolution of Neopost

Midway through September, Neopost announced that it would be changing its corporate business name to Quadient. Neopost is a leader in business solutions for making meaningful connections with customers online and in person. The company, which was established near Paris in 1924, announced its intention to strengthen its relationship with clients through the use of the new name by providing “an experience that is personalized, readily available, consistent, meaningful, convenient, and secure—regardless of the channel.” This shift is in keeping with the current business trend toward a greater variety of customer contact channels and an increased emphasis on omnichannel interaction.

However, it’s not the first time the corporation has made a huge statement this year. Neopost presented the “Back to Growth” strategy in January during the Paris Capital Markets Day. Mail-related solutions (MRS), business process automation (BPA), customer experience management (CEM), and parcel locker solutions are the four main areas the company plans to expand into. The Quadient brand will remain unchanged, and the company has centralized its channel leadership in North America and Europe to better leverage the synergies between its four business segments.

Neopost’s mail solutions have consistently been a top revenue driver (in 2018, 70% of the company’s total revenue came from this category). However, revenue from this line has been falling at a rate of 4-6 % annually over the past four years as global mail volume has steadily decreased. Despite this downturn, the MRS division still produces substantial inflows of recurrent cash. Mailing Systems Technology spoke with Quadient’s Chief Solutions Officer, Mail-Related Solutions, Jeff Crouse, who revealed that despite declining mail volumes, the company plans to expand its mail-related business.

What Are the Features of Quadient Technology?

Quadient provides a variety of applications for automating corporate processes, communicating with customers, and shipping packages. Their software shares some of the following features:

#1. Mail and Shipping Solutions

To help businesses save time and money, Quadient has developed a set of tools called Mail and Shipping Solutions. These services provide means to check and correct an address, making sure packages are sent to the right places. In addition, they allow users to monitor the delivery and receipt of their mailings in real-time by providing monitoring and reporting options for individual mail pieces.

Additionally, the software from Quadient also optimizes shipping rates, cutting down on expenses for sending packages and shipments. The shipping procedure is simplified and efficiency is increased by integration with multiple postal services.

Overall, Quadient’s Mail and Shipping Solutions enable businesses to boost delivery reliability and accuracy, cut down on sending expenses, and increase customer happiness. Companies who use shipping and mailing services regularly will find these additions to be extremely helpful.

#2. Data Quality and Compliance

The Data Quality and Compliance features built into Quadient’s software products are crucial to ensuring that data is always up-to-date, trustworthy, and compliant. With the use of these programs, businesses may have confidence that their data is accurate and consistent. The result is increased customer satisfaction and streamlined operations.

Moreover, this feature from Quadient also helps with meeting the requirements of data privacy and security laws like GDPR. It helps with data governance by offering auditing and tracking capabilities for data usage, both of which are essential for meeting regulatory compliance requirements.

Businesses may reduce the likelihood of data breaches and prove their dedication to data privacy and security by implementing Quadient’s Data Quality and Compliance features. Businesses that care about keeping in compliance with data privacy laws and regulations will find these capabilities indispensable.

#3. Business Process Automation (BPA)

Quadient’s software revolves around its Business Process Automation (BPA) tools, which help businesses improve productivity and efficiency by standardizing and automating repetitive tasks. By automating and orchestrating workflows, businesses can easily create, run, and keep tabs on even the most intricate processes with the help of Quadient’s BPA solutions.

In addition to supporting the digitalization of paper-based documents and the incorporation of data into digital workflows, these solutions also offer data capture and extraction capabilities. An in-depth understanding of operational efficiency and bottlenecks is made possible with the help of advanced process analytics and reporting technologies.

Existing enterprise systems can be integrated without any disruption to workflow. Businesses may streamline their processes, decrease manual workloads, and produce better results with the help of Quadient’s BPA capabilities, which include the automation of repetitive operations, the management of approvals, and the enhancement of cooperation across teams.

Organizations that want to streamline their processes, cut expenses, and boost productivity across the board in order to better serve their customers should seriously consider implementing Quadient’s Business Process Automation capabilities.

#4. Digital Experience Solutions

With Quadient’s Digital Experience Solutions, organizations have access to robust resources for developing, managing, and improving their digital interactions with customers. Web content management is one of these features, and it allows firms to easily create and maintain interesting digital properties.

Quadient’s software also has e-commerce features, so businesses may easily create and operate their own web shops. By allowing users to customize their digital experiences, personalization technologies boost customer loyalty and contentment.

Customers may expect a streamlined and engaging mobile experience thanks to Quadient’s Digital Experience Solutions’ backing for app creation and management.

As a whole, these capabilities allow organizations to provide adaptable, interactive, and user-friendly digital experiences that win the hearts and minds of today’s tech-savvy consumers. Using Quadient’s Digital Experience Solutions, businesses can increase their online visibility, better serve their customers, and maintain a competitive edge.

#5. Analytics and Reporting

Providing businesses with the insights they need to make data-driven choices and manage their operations, Quadient’s Analytics and Reporting features are integral to their software products. Using the powerful analytics features these platforms provide for consumer data, businesses may learn more about their clients’ habits, interests, and trends.

Key performance data and trends may be accessed in real-time through real-time reporting and interactive dashboards, allowing for rapid decision-making. These capabilities are essential for keeping tabs on the results of marketing and operational interactions with customers.

Businesses can gain valuable insights into their operational efficiency with the help of Quadient’s Analytics and Reporting. Decisions and strategies can be better formulated with the help of this data-driven method.

In a nutshell, Quadient’s Analytics and Reporting features allow businesses to capitalize on data, improve operational efficiency, deepen customer relationships, and maintain a competitive edge in today’s data-driven business environment.

What Is Neopost Postage?

Neopost, a leading producer of mail processing equipment and software, has a postage and mailing solution they call Neopost Postage. Using Neopost Postage, businesses, and organizations may more easily manage their postage demands and expedite the process of producing and sending physical mail.

Hardware and software are often used together to achieve this goal. Postage meters are a vital piece of hardware for Neopost, as they are used to weigh mail, determine postage charges, and print postage labels directly onto envelopes or labels. Address verification, batch processing, and expense tracking are just some of the features made possible by integrating these devices with Neopost’s mailing software.

Furthermore, Neopost Postage solutions are made to help organizations save time and money by improving mailing efficiency, minimizing mistakes, and optimizing postage spending. Online postage rates, software updates, and tracking of postage use help users stay in compliance with postal standards and prevent unnecessary postage costs.

In addition, Neopost Postage is an all-inclusive mailing solution that may reduce postage costs, boost sending accuracy, and streamline mailroom operations for any business. It’s especially helpful for corporations that send lots of snail mail.

Best Neopost Competitors

Possible Alternatives or Strong Competitors for Neopost to Think About? Look into the Advantages of Multicarrier Package Management Systems When deciding to buy, Neopost customers also thought about. Buyers compare solutions based on a variety of criteria, including the quality of their evaluation and contracting processes, the quality of their integration and deployment processes, the quality of their service and support, and the quality of their products themselves. Here are some of the best Neopost competitors in the postage and mailing solutions industry:

#1. Pitney Bowes

When comparing Neopost’s market share to that of other mailing and postal service providers, Pitney Bowes is often cited as a major competitor. Both are reputable names in the industry and have earned a solid reputation for serving the mailing and shipping needs of businesses around the world.

Postage meters, mail and document management software, shipping solutions, and even e-commerce services are just some of the many offerings from Pitney Bowes. Both Neopost and Pitney Bowes focus on serving businesses of varying sizes. The company is famous for its cutting-edge innovations in mail processing, delivery, and connection with customers.

The fact that Pitney Bowes operates on a global scale enhances its capacity to serve customers in various locations. Physical postal equipment and digital solutions are both part of their offerings, so they can meet the changing demands of organizations in today’s increasingly digital environment.

Pitney Bowes and Neopost’s rivalry has pushed both companies to improve their products and services, which is good news for customers.

#2. Xerox

In the market for document management and printing solutions, where Xerox competes with firms like Neopost (now Quadient), Xerox is an important competitor. Xerox was established in 1906 and has maintained its status as an industry leader ever since.

The breadth of Xerox’s document solutions—from multifunction printers and copiers to software and service offerings—is one of the company’s greatest assets. These products help companies of all sizes streamline document workflow, increase output, and save costs.

Xerox’s R&D initiatives demonstrate the company’s dedication to creativity. The company was instrumental in developing ground-breaking technologies, including the laser printer and the graphical user interface. Xerox’s dedication to innovation is a major factor in the company’s longevity.

In addition, Xerox’s goods and services are available to clients all over the world thanks to the company’s extensive network of partners and distributors. Companies like Neopost/Quadient face stiff competition from Xerox in the document management market because of the latter’s customer-centric approach and commitment to sustainability and environmental responsibility.

#3. Ricoh

Companies like Neopost (now Quadient) face stiff competition from Ricoh, a market leader in document management and imaging systems. Since its founding in 1936, Ricoh has become a worldwide powerhouse in the document imaging industry.

Its breadth of offerings in the office equipment market, which includes MFPs, copiers, and production printing systems, is a major selling point for the company. These products help businesses streamline their document-related processes, boost efficiency, and better manage their document-related needs.

Furthermore, Ricoh has a heavy focus on digital transformation, and as a result, they provide a range of tools and services to help businesses digitize and streamline their document operations. Included in this category are cloud-based solutions for managing documents and automating workflows.

Ricoh’s dedication to the environment and social responsibility is commensurate with current business ethics. The company’s products and services are geared toward satisfying the increasing eco-consciousness of businesses.

Ricoh is able to compete effectively with Neopost/Quadient and other industry leaders by providing businesses with the tools they need to improve their document-related operations and remain competitive in the digital age. Ricoh has a global reach, a history of innovation, and a comprehensive range of document management solutions.

#4. Konica Minolta

When it comes to document management and image solutions, Konica Minolta is a major competitor of Neopost (formerly Quadient). Konica Minolta, which was established in 1873, is a company with a rich legacy of success in this industry.

Konica Minolta’s breadth of offerings in the document management space is a plus. Multifunction printers, photocopiers, printing systems for high volumes, and software are all available from this vendor. Also, these solutions aim to improve document workflows, boost productivity, and provide businesses with better control over their document operations.

The dedication of Konica Minolta to technology is another area in which the company excels. The company devotes significant resources to R&D, resulting in frequent releases of ground-breaking breakthroughs like high-speed digital printing and sophisticated document capture solutions. Konica Minolta is at the forefront of its field because of the company’s commitment to innovation.

Additionally, Konica Minolta places a premium on client satisfaction, providing specialized solutions and rapid assistance to satisfy the specific requirements of organizations in a wide range of industries.

Konica Minolta is a formidable competitor to Neopost/Quadient due to the company’s global reach, rich history of innovation, and extensive portfolio of document management solutions. These factors allow Konica Minolta to equip businesses with the technologies they need to streamline their document processes and thrive in the modern economy.

#5. Canon

Canon is a formidable competitor for firms like Neopost (formerly Quadient) in the document management and image solutions market. It was founded in 1937 and has since become an industry leader in producing high-quality imaging and document-related products.

Furthermore, Canon excels in many areas, but its wide selection of office machines and image solutions stands out. A variety of MFPs, copiers, scanners, and production printing devices fall under this category. Products in this category help businesses save time and effort by automating routine document-related tasks and improving overall efficiency.

Also, Canon has continually advanced imaging technology because of its dedication to innovation. Digital cameras and high-speed document scanners are just two instances of the company: digital imaging innovation.

Businesses all over the world have easy access to Canon’s products and services because of the company’s global presence and extensive distribution network. Canon is a formidable competitor to Neopost/Quadient and other market leaders in the delivery of comprehensive document solutions thanks to its customer-centric approach and commitment to sustainability and environmental responsibility.

#6. RISO

Although not as widely recognized as some of its larger competitors, RISO is a formidable competitor of Neopost (formerly Quadient) in the market for document management and printing solutions. RISO, which has been around since 1946, is famous for revolutionizing the high-speed printing industry with its novel techniques.

RISO is unique in the market because of its focus on inkjet printing and digital duplicators. In-house publications, educational materials, and transactional papers are prime candidates for the high-volume printing that these technologies provide. RISO’s products are unique in their ability to satisfy the cost-effectiveness, productivity, and dependability standards set by commercial printing operations.

RISO’s commitment to innovation has allowed the company to create printing solutions that are both environmentally friendly and energy efficient.

Although not as comprehensive as some of its Neopost competitors, RISO has carved out a position in the document management business because of its emphasis on specialized, high-speed printing solutions and its adherence to eco-conscious methods. It offers enterprises flexible solutions for their document creation needs, making it an effective competitor to Neopost and Quadient.

#7. Toshiba

A major competitor to Neopost (now Quadient) in the document management and printing solutions market is Toshiba, a venerable global business. Since its founding in 1939, Toshiba has expanded into numerous markets, one of which is that of office equipment and document solutions.

Toshiba excels in the market because of its extensive lineup of MFPs, photocopiers, and managed print services. All sizes of businesses, from startups to multinationals, will find something useful among these options. Toshiba’s devices are popular for their dependability, simple interfaces, and cutting-edge capabilities that improve document workflows and efficiency.

Furthermore, it has also made investments in cutting-edge technology like e-BRIDGE Next, which allows for simple connectivity to the cloud and mobile devices. This reflects the changing requirements of today’s workplace.

Due to its vast dealer and service partner network, Toshiba’s products and support services are available worldwide. Also, the company’s eco-friendly product designs reflect modern corporate ethics, and the company itself is committed to environmental responsibility.

Toshiba competes with Neopost and Quadient in document management due to its global reach, innovation, and product variety.

What Are the Pros and Cons of Neopost?

In general, Neopost/Quadient technology has the following benefits and drawbacks.

Pros:

Efficiency. Neopost and Quadient’s technology has the potential to automate many of the steps involved in managing mail and packages.
Save Cost. Postage, labor, and material expenses can all be reduced with the use of automated mailing and shipping systems.
Better Customer interactions Organizations can increase customer satisfaction by utilizing the customer experience management solutions offered by Quadient.
Automation of Robotic Processes in Business. Quadient’s products and services can be used to streamline and optimize a wide range of business operations.
Legality and safety Compatibility with postal rules and secure document storage are two common uses for Neopost/Quadient technology.

Cons:

Cost. Neopost/Quadient system implementation can be costly, especially for startups.
Curve of Learning. Since users need training on the new software and hardware, there may be obstacles throughout the changeover.
Maintenance. The total cost of ownership may increase due to the necessity of regular maintenance and customer service.
Problems with Integration. It can be difficult to combine Neopost/Quadient products with preexisting computer networks.
Scope Restriction. Although useful, Neopost/Quadient’s technology is limited in its scope because of its emphasis on mailing and customer experience management.

Bottom Line

Whether or not Neopost is worthwhile for you will depend on your own requirements and situation. Neopost provides mailing and shipping solutions, including postage meters and related services. Think about how much mail you send, your budget, and the potential advantages in productivity that Neopost’s services could bring to your organization before making a final decision.

This could benefit larger enterprises with considerable postal and shipping needs, but it may be too pricey for smaller ones. It’s crucial to evaluate your specific requirements against the market’s current offerings before settling on Neopost.

Neopost Competitors FAQs

What type of company is Quadient?

Quadient is a global enterprise that focuses on postal processing systems, business process automation, and customer experience management.

What is the annual revenue of Quadient?

In January 2022, Quadient’s revenue dropped to $1.024.024 billion, a new low for the company. In 2019, Quadient’s revenue was $1.092 billion (-1.8%), $1.029 billion (-9.9%), and $1.024 billion (-0.5%), but in 2020 and 2023, it was $1.143 billion (+4.7%) and $1.081 billion (+5.6%).

Who is the CEO of Quadient?

Geoffrey Godet is the Chief Executive Officer (CEO) of Neopost.

Neopost Competitors: Top 7 Alternatives 2023 ( Now Quadient)

Table of Contents Hide

Neopost Overview

What Is Quadient?

Brief History and Evolution of Neopost