ServicePower is a leading field service management software company focused on providing an exceptional customer experience while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces.
The platform also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe.
ServicePower Overview
ServicePower is an on-premise and cloud-based field Service solution. It’s suitable for businesses of all sizes and across different industry verticals such as HVAC, IT, transportation, service, and more.
Key features include work order management, scheduling, asset management, and contractor management.
ServicePower’s contract management feature helps organizations manage third-party workforces and their service technicians’ schedules. It also provides tools to track assets and work orders and analyze operations. The service scheduling feature helps to assign tasks, send routes to mobile workers, and monitor their activities in real time.
Work order management feature allows users to design a process workflow and assign jobs to field workers along with customer information. This helps field technicians view asset and service history data related to work orders so that they can respond to customer requests on a real-time basis.
The solution’s analytics feature includes customer satisfaction reports, job details, scorecards, claim reports, and auditing capabilities. It offers support via support tickets.
ServicePower’s Solutions
Employed Workforce
With an employed field service team, businesses need a suite of tools that enable their operations team to manage schedules, ensure their workforce is efficient, and leave customers with a smile. ServicePower enables seamless field worker management and ensures field employees are equipped with the right tools and information to provide consumers with service that is fast, connected, and personalized.
Customer Self-Service
Today’s consumers want to avoid dialing the phone at all costs. The power to self-serve is what people want, especially when dealing with at-home appointments.
A fully brandable self-service portal like ServicePower allows consumers to easily log on to schedule, reschedule, and cancel appointments at a time that is convenient for them. Businesses can take advantage of upselling opportunities by adding deals and product banners directly on the portal homepage.
Consumers will have full visibility with real-time job status updates that include field employee estimated arrival time and two-way texting.
Scheduling
Unexpected events happen: weather and traffic delays, and employees calling out sick, which can quickly upend the day’s schedules. ServicePower offers truth-based scheduling that automatically updates throughout the day and assigns the best field employee for each job. It does this based on rating, skill, location, parts availability, and more.
This puts the employers’ minds at ease and ensures consumers receive high-quality service, every time. Real-time AI-based route optimization also provides live map views with visibility into all routes, locations, and job sites.
Mobile Access
ServicePower ensures your field employees are properly equipped with real-time access to the tools, processes, and information needed to deliver exceptional consumer experiences.
Field employees have all of their job information while on the road via their mobile devices. They can easily access and manage parts, inventory, and pricing, as well as view daily job schedules, receive live GPS updates, and provide on-site payment processing and signature collection from the consumer.
Analytics
Businesses need quick answers to performance questions. This is a tall order when reporting is in spreadsheets, or they have to wait for help from an analyst every time they need a new report.
ServiceePower easily creates custom reports to answer even the most complex field workforce questions by seamlessly importing unique business requirements and integrating them into relevant applications. With configurable dashboards, businesses can see a full picture of KPIs, helping them to strategize and make data-driven business decisions.
No data analyst is needed.
ServicePower enables seamless field worker management and ensures field employees are equipped with the right tools and information to provide consumers with service that is fast, connected, and personalized.
Contracted Workforce
You need to trust and empower your contracted workforce to deliver the results you want. The customer experience – good or bad – can have a lasting impact on your brand.
ServicePower ensures that only the most qualified contractors are getting involved with your consumers. It also helps manage the end-to-end journey with confidence.
Dispatch
ServicePower ensures that only the most qualified contractors are dispatched by automatically assigning jobs based on your unique criteria. It streamlines service workflows and scales operations as demand changes.
Service job workloads can be dynamically adjusted and dispatched through seamless integration of onboarding and scheduling.
Network Access
More than 70% of companies with field service organizations are experiencing a skills shortage gap.
With a network of 4,000+ service providers that is growing daily, ServicePower can take the recruitment of technicians off your to-do list. Access to its ServicePower Premier Network of contractors will allow you to easily dispatch the right person for every job, every time.
Contractor Reimbursement
Quick payments are the key to a contractor’s heart. And a happy contractor is one that will be more likely to provide excellent service to consumers.
ServicePower’s real-time payment adjudication with built-in validation, auditing, invoicing, and rapid reimbursement builds loyalty with your field contractor network. The configurable audit platform meets unique warranty requirements while eliminating fraud by ensuring only valid invoices are eligible for payment.
Contractor Management
Vetting, onboarding, and managing field contractors on an ongoing basis can be a back-office nightmare. The process can be manual, slow, and expensive. But going without is not an option, especially when it comes to making sure the best represent your company.
ServicePower automatically manages background checks, drug testing, compliance, credentialing, and risk management. It defines and ranks field contractors based on skills, expertise, and other criteria.
A single point of access provides easy management and monitoring of compliance, helping you when demand scales with high-quality and efficient service, and full visibility into your networks.
Intelligently onboard, credential, and select the most qualified contractor for every job with ServicePower. This ensures that consumers receive exceptional service. From the moment of the job request to closure, businesses can rest assured that fast, connected, and personalized service is being delivered.
The result? Happy consumers and happy contractors who will keep delivering excellent service on the company’s behalf.
ServicePower’s Features
ServicePower Mobile Field Service Management provides an end-to-end field management solution that controls all phases of the field service lifecycle. The platform allows users to work with solutions such as planning and forecasting, workforce management, and business intelligence with a range of integrated software products.
The software provides businesses with tools to match jobs with skills and location using self-learning tools and data and planning and forecasting tools to project future demand and ensures data-driven decisions. Additionally, the platform allows companies to ensure workers don’t take too long to address a job and gives insight into the tasks performed in the present.
Key Features
- Customer Engagement: This feature comes in the form of real-time, cross-channel interactive communication outreach solutions, such as email, phone, and text. The scheduling system will assign the most appropriate tech for the customer’s specific needs, delighting customers and retaining business.
- Schedule Optimization: Productivity is improved, and costs are reduced by ServicePower’s intelligent, AI-optimized scheduling and dispatch. Schedules are automatically assigned based on time, location, availability, and even skill level.
- Contractor Onboarding: Third-party contractors are an important part of the field service industry, and this software accommodates them by creating a “hybrid workforce.” Workers are integrated into the employee pool and dynamically dispatched based on available resources.
- Mobility: Technicians can carry out field service operations almost anywhere and on almost any mobile device. Techs have access to parts, inventory, pricing data, and customer data on demand.
- Claims Management: Claims are managed automatically to reduce fraud and to pay contractors quickly. This also reduces claims turnaround time by ensuring only valid claims are eligible for payment.
- Embedded Analytics: ServicePower comes with built-in analytics functions that allow users to quickly track and measure against KPIs and to optimize their business. The analytics dashboard is fully customizable with metrics and visualizations built-in.
- ServicePower HUB: ServicePower HUB is an integrated business management service that can handle estimations, quotes, work orders, requests from major businesses, and much more — all with a revamped and updated UI.
Additional Features
- Inventory Management
- Dispatching
- Inventory control
- Work order management
- Customer DataBase
- Self Service Portal
- Electronic Signature
- Billing & Invoicing
- Call Center Management
- Scheduling
- Contract Management
- Dispatch Management
- Maintenance Scheduling
- Parts Management
- Routing
- Contact Database
- Quotes / Estimates
- Job Management
- Preventive Maintenance
- Service History Tracking
- Technician Management
- Mobile Access
- Job tracking
- Recurring Appointments
- Time Clock
- Payment Collection in the Field
- Eligibility Verification
- For Field Service
Benefits of Using ServicePower
Main Benefits
- Increased Visibility: The product provides a bevy of built-in mapping tools, adding logistical insights to the customer’s field service business.
- Gain Control of a Chaotic Work Environment: Field service software can help users gain control over many functions of their business, from third-party management to analytics, bookkeeping, and more.
- Increased Efficiency: The software has several efficiency and optimization tools built in, enabling users to streamline their field service operations with ease.
- Happier Field Workers: ServicePower provides the technology and job visibility that field workers need in the palm of their hands, whether they are directly employed or contracted. And with optimized route scheduling and planning, they’ll have even more to be happy about.
- Smiling Customers: The platform helps turn bad days into good ones. With it, businesses can give consumers the self-service access they want and be confident in delivering an experience that will make their day better. When consumers are satisfied, they stick with the brand for the long haul and advocate for it. It’s a huge win-win.
- A Healthier Company: Better field service management creates happier consumers and more efficient service operations, which drive more revenue and profit margin.
Additional Benefits
- ServiceScheduling continuously re-optimizes the service schedule throughout the day, using an AI-based algorithm and a proprietary travel matrix with pre-calculated data for fast response times.
- ServiceMobility provides continuity between devices, giving teams flexibility in the field, and allowing users to view schedules, preview job details, accept or reject jobs, track parts, labor, and travel, capture notes and photos, manage inventory, view schematics diagrams, follow turn-by-turn directions, track time spent on each job, and more.
- ServiceGPS tracks vehicles and gives users real-time visibility into their fleet’s locations, and access to daily GPS event histories, real-time alerts, reporting, and more.
- ServiceOperations gives users the ability to dispatch, manage, pay, and score third-party contractors, manage warranties, and process claims in real-time.
- ServiceStats enables users to analyze customer satisfaction, coverage, job reports, GPS reports, claim reports, scorecards, change analysis, and more.
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References
- Service Power Official Website
- Get App
- Business Software
- Select Hub
