With the use of JustCall, businesses can look more professional and save a ton of money, time, and effort. In this article, we look at the best features of Justcall, reviews, and top competitors that would help you decide if it’s the best call center application for your business.
What is JustCall?
JustCall is a contact center and call center application for effective sales and support teams. You can create and implement workflow automation across your various processes thanks to JustCall’s seamless integration with over 100 different CRM, helpdesk, and business tools. enabling you to accomplish more in less time.
Additionally, with the support of JustCall’s powerful analytics suite and AI-powered coaching and training functions, management can better achieve their goals while driving agent improvement with each and every call.
With the help of JustCall, businesses can get phone lines in 58 different countries and use web, mobile, or desktop applications to place, receive, and track calls. Additionally, they meets every telephony need for a company’s sales, support, and remote personnel.
Both the JustCall system and the user’s CRM/helpdesk system automatically log and record all incoming and outgoing calls. Therefore, users can set up voicemail and a welcome message (in several languages), as well as personalized call distribution criteria.
Features of JustCall
#1. Cloud PBX Features
The key features of the Cloud PBX are:
- Multi-level Interactive Voice Response (IVR)
- Multi-level Interactive Voice Response (IVR)
- Call reports
- Directory of employee names
#2. Call Management Features
Call Management has features like:
- Answering rules
- Call recording
- Call park
- Call screening
- Message alerts
#3. VoIP system collaboration Features
VoIP system collaboration has features like
- Audio conferencing
#4. Mobile apps Features
The Mobile apps have features like:
- Mobile app for iOS
- Mobile app for Android
JustCall Reviews
| JustCall Pros | JustCall Cons |
| intuitive, uncluttered, and extremely user-friendly interface | Compared to other providers, there is a lack of scalability, especially given that the Premium Plan is nearly twice as expensive as the Standard Plan. |
| High-level outbound sales features like lead list management, bulk SMS, various dialer modes, and post-call ratings | Since it only supports native voice calling and SMS, this “omnichannel” contact center tool is not as effective as claimed. |
| Available call routing techniques for advanced calls on the Standard plan | Only plans with Standard or higher features and APIs can integrate with CRM. |
| Conversation intelligence capabilities offer real-time SLA alerts, sentiment analysis, in-call agent assistance, and more. | The only plans that offer 99.99% SLA uptime are custom. |
What is JustCall IO?
Justcall.io is a communication platform that helps businesses place and receive phone calls online from any location. Additionally, it allows your business to communicate with clients or consumers all around the world.
Additionally, it interacts with customer relationship management (CRM) systems like
- Salesforce,
- HubSpot, and
- Zendesk
What is the JustCall app?
You may install JustCall on iOS and desktop by downloading the corresponding apps. Then, you must enable connectivity with your CRM or use this VoIP desktop phone to call your contacts directly. Note that you can access their services on your computer and mobile device after completing the complete process, which only takes a few minutes.
JustCall Pricing
#1. Standard plan:
The Standard Plan has a minimum of two users and charges $24 per user per month when paid annually or $30 per user per month when paid monthly.
The inclusion of one local phone number comes with free local inbound minutes. The Standard Plan does not feature auto-dialing modes, and outbound calling is paid per minute. Basic call tracking and call logging are accessible; however, real-time call monitoring, call whispering, and call barging are not included in the Standard Plan.
Furthermore, it doesn’t offer bulk SMS campaigns, automated SMS bots, or automated SMS capabilities; it just offers basic SMS/MMS communications. Another drawback is the absence of phone assistance. Therefore, standard users may only contact JustCall customer service via email and chat. Although the Standard Plan has over 100 third-party tool integrations, it is missing APIs and the crucial Salesforce connector.
Inbound call centers with fewer than 10 agents who only require a basic business phone system and don’t require omnichannel communication or sophisticated automation should actually only use the JustCall Standard Plan.
The features of the Standard Plan are:
- One local phone number with unlimited inbound local calling
- Click-to-dial
- Desktop and mobile applications for Android or Apple iOS
- Call recording
- Call forwarding
- Call notes and ratings
- SMS/MMS Message Inbox
- Basic IVR, auto attendant, and ACD
- Business hour settings
- Appointment Scheduler
- Email and chat support
- 100+ third-party integrations
Two users are the minimum for the Premium Plan, which has a monthly fee of $60 for monthly payments or $48 for annual payments.
The Standard Plan is included, but it also includes additional features like outbound autodialers, real-time call monitoring, post-call surveys, and extensive integrations and APIs.
The Premium Plan is the most economical and is perfect for outbound or blended virtual call centers that automate sales and support over voice and SMS. It’s also a fantastic fit for groups that intend to keep using their current third-party office phone system solutions.
The Premium Plan includes features like:
- Real-time call monitoring, call whispering, and call barge
- Sales and predictive dialers
- Automated customer callbacks
- Post-call surveys
- Multi-level IVR
- Custom workflows
- Bulk SMS campaigns, SMS bots, and SMS automation/triggers
- API and Webhook Access, Salesforce integration, and advanced CRM/SaaS integrations
- Priority JustCall Support and a Dedicated Account Manager
#3. JustCall Custom Plan: Quote-based
For medium-sized call/contact centers that want unlimited outbound calling, priority assistance, and access to JustCall’s full AI Conversation Intelligence Suite, the Custom Plan, which has a 10-user minimum, is suitable.
Furthermore, the primary goal of custom users is workforce optimization, and they intend to employ AI insights from customer interactions to spot trends, assess the effectiveness of their support teams and agents, and enhance their sales tactics.
Custom plans include features like:
- Call Sentiment Analysis
- Agent Coaching and Call Scoring
- Agent Assist
- 99.99% SLA uptime guarantee
- Personalized onboarding
- Dedicated Account Manager and Dedicated Technical Support
- Custom analytics and reporting
- SSO (Single Sign-On)
JustCall Integrations
JustCall integrates with vital external business software in addition to its own custom APIs, including
- Salesforce
- HubSpot
- Zoom
- Google Calendar and Google Meet
- Microsoft Outlook
- InfusionSoft
- Zapier
- Zoho CRM
- Pipedrive
- Zendesk
- Freshdesk
- Slack
- Intercom
- Agile CRM
How do I integrate the JustCall desktop app with CRM or helpdesk software?
Your preferred help desk or CRM program can be integrated with the JustCall desktop client. Follow the steps below to integrate:
- Just install the JustCall desktop application and sign in.
- Navigate to the Integrations area in the sidebar from the dashboard panel.
- Choose your helpdesk or CRM program from the choices provided.
- Select Integrate from the menu.
- Then go into your CRM account, fill out the necessary information, and click Integrate once more.
- If prompted, provide any other information.
- To integrate and connect the two accounts, use JustCall numbers.
What is the JustCall Dialer?
Justcall Dialer is a Justcall feature that offers a simple user interface for placing and receiving calls from your computer or mobile device. It is intended to improve the calling experience and expedite corporate communications.
What is JustCall used for?
JustCall assists businesses to:
- Sell locally by calling clients from their location using a local number (increases conversions).
- Increase productivity by making or receiving calls directly from a computer or mobile device.
- Work together as a team by allocating incoming calls to various team members.
- Utilize several phone numbers with a single JustCall account to work from anywhere and enhance productivity.
- Create a professional-sounding speech that promotes sales.
How do I transfer calls on JustCall?
It only takes one click to transfer an ongoing call, and you can easily transfer the call to other team members.
To do this, take the actions below:
- Click the transfer icon while on a call.
- A team member can be chosen from the list.
- The call will be transferred to the chosen team member after being disconnected from your end.
Additionally, you can merge or transfer calls across their desktop and web applications.
How do I create a JustCall account?
With JustCall, getting started is simple. Please carry out the actions listed below to begin using JustCall:
- Create a brand-new account.
- Verify your email address (an email will be sent with a verification code).
- You receive an email from one of our team members asking about your requirements so they can better understand your use case after email verification.
- After learning about your needs, we personally authorized access to your account.
- Enter JustCall, choose your team size, enter your credit card information, and then use JustCall.
Top JustCall Alternatives and Competitors
#1. CloudTalk
Through the use of virtual call systems, businesses may streamline communications with employees and customers by utilizing CloudTalk, a contact center management solution. Additionally, executives may handle incoming and outgoing calls and extract engagement.
#2. Textedly
Textedly is a cloud-based SMS marketing platform for companies of all sizes. Mass group messaging, SMS scheduling, and programmable auto-answers are all provided by the system. Additionally, users can send texts that are longer than 300 characters.
#3. Wrike
For teams of 20 or more, Wrike is a cloud-based project management tool that is appropriate for both major corporations and SMBs. It allows different teams to operate remotely. Additionally, this solution includes calendars, Gantt charts, and workload views.
#4. VeryConnect
With its cloud-based platform, VeryConnect offers membership administration services such as member data gathering, subscription and payment management, email campaigns, and event development.
#5. Fuze
Fuze is a versatile online meeting solution that connects with conventional video conferencing platforms. Additionally, users get access to web conferencing, screen sharing, audio and video conferencing, and audio conferencing.
#6. MiCloud Connect
A cloud-based VoIP phone system, MiCloud Connect (formerly known as ShoreTel), provides collaboration and conference facilities to facilitate information flow across the company. Additionally, system administrators are able to control usage thanks to the solution.
#7. Dolby.io
Dolby.io is an audio editing tool created to assist developers in real-time analysis, optimization, and processing of audio files. Additionally, administrators can stream seminars, webinars, training sessions, and events live on the platform.
#8. LoopUp
LoopUp, a cloud-based video conferencing tool, was created to assist organizations in collaborating and communicating with both internal and external stakeholders. Additionally, the platform has real-time alerts that enable hosts to get automatic notifications.
#9. Whispir
With tailored and engaging content on their preferred channel, Whispir helps you transform consumer engagement whenever and wherever you want. Additionally, you can transmit messages over several channels, such as SMS, email, the web, voice, push alerts, etc.
#10. Gupshup
Businesses can create engaging conversational experiences with the help of Gupshup, which enables them to do so easily across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, FB Messenger, Twitter, Instagram, WeChat, and In-App.
How much is JustCall iQ?
A collection of AI-powered capabilities called JustCall iQ, a tool for JustCall Conversation Intelligence, is intended to assure industry compliance, enhance agent effectiveness, and provide real-time insight into ongoing call center operations. Therefore, there is a flexible “pay for what you use” plan for JustCall IQ. It is included in the Team, Pro, and Business subscriptions from JustCall, which start at $29 per user per month.
Is JustCall any good?
Because of its intuitive user interface, sophisticated call management features, seamless integration with a variety of business tools, and first-rate customer support, JustCall is a very good business communication platform.
Who is the CEO of JustCall.io?
Gaurav Sharma, founder and CEO, is the CEO of Justcall.
Who are the typical users of JustCall?
JustCall is especially helpful for remote teams or just specific remote departments like customer service.
Does JustCall have a free plan?
The regular plan at JustCall does not come with a free option, although it does start at just $25 per user per month.
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