You can make and receive calls from any desktop or smartphone with a virtual phone system. One of the most significant barriers to organizations embracing remote work is their corporate phone system. In comparison to landlines, a virtual phone system provides far greater capability. Because of the trend to remote and distributed work, firms now require a virtual phone system. In this article we’ll be discussing Top Virtual phone systems for small businesses, including why business virtual phone systems are the best options.
Virtual Phone Systems for Small Businesses
A virtual phone system is a communications platform that allows you to make and receive business calls over the internet. It also allows users to accept and make calls via a desktop app, a mobile phone, or a desk phone. As a small business owner adding a a professional business phone service can help you expand. It an also improve customer relationship by providing professional sales and support over the phone. Below is a list of virtual phone systems for small businesses, you make a choice from one of these.
Nextiva
In terms of functionality and convenience of use, Nextiva is one of the best virtual phone systems for small businesses. They provide a comprehensive range of functionality, as well as easy setup and inexpensive cost. It includes a simple web-based admin panel that allows small business owners to administer the unified communications platform like a pro.
Nextiva’s VOIP phone solution for small businesses features intelligent call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more features.
You also receive a free local or toll-free number, free number porting, and all of the typical call management features such as caller ID, call forwarding, routing, personalized greetings, powerful IVR (interactive voice response) system, and more. As a platform, Nextiva also provides strong capabilities such as CRM, Live Chat, online surveys, call statistics, and other technologies that integrate seamlessly with business phone systems.
Their call quality is outstanding, their VoIP system has a 99.999 percent uptime guarantee, and their customer care experts are always helpful. The Essentials package for Nextiva’s business phone service starts at $18.95 per user per month. As you add more users, their fee decreases. To save even more money, open a pre-paid account.
RingCentral
RingCentral MVP’s cloud-hosted VoIP unified communications technology caters to enterprises of all sizes. This system is simple to set up and use, and it has a plethora of calling, collaboration, and mobile functions. It is available in a variety of service options that are appropriate for small, medium, and big businesses.
Their business phone platform includes all of the standard business call functionality you’d expect, such as unlimited calling, call forwarding, caller ID, call waiting and transfer, sharing a single line across multiple mobile devices and users, SMS texting, and more.
RingCentral takes several steps to ensure that it remains operational after it is up and running. It has a 99.999 percent uptime guarantee. RingCentral’s collaborative functions, in addition to its calling features, making it a true unified communications system. It provides a conference bridge that can handle calls with up to 1,000 participants and video conferencing services that allow each user to host video meetings with up to 200 participants depending on your service plan, complete with screen sharing. Document sharing, internet faxing, and team messaging with task assignment tools and calendar sharing are also available.
RingCentral offers four service options that differ in terms of price, included features, and the maximum number of users permitted. All plans include unlimited calling within the United States and Canada, as well as local or toll-free lines, unlimited SMS, voicemail-to-email, voicemail-to-text, HD voice, and call reports. The Basic plan allows for up to ten members, but the other three plans allow for an infinite number of users. Prices vary according to the number of users and whether you want to pay annually or monthly. The monthly fees range from $19.99 to $69.99 per user.
Ooma
Ooma is a top business VOIP phone company that offers low-cost business phone lines and toll-free 1-800 numbers. A toll-free number can be added to any Ooma office subscription. They will pre-select a toll-free phone number for you by default, but you can change it if you like.
Virtual receptionist, extension dialing, music-on-hold, smart mobile phone apps, call records, and other strong capabilities are included in the Ooma office platform. Best of all, the setup is simple and takes only a few minutes. You can effortlessly monitor calls, add new team members, and more using their management panel.
Their pricing plan, which includes a free toll-free number and 35+ business phone services, starts at $19.95 a month per user with no contracts. They also offer a $24.95 per month Ooma Office Pro subscription, which offers additional features including video conferencing, voicemail transcription, enhanced call blocking, call recording, and a desktop app.
Phone.com
For small businesses virtual phone systems, Phone.com is another decent alternative. They provide a simple web and mobile management panel with conventional phone service capabilities like as call forwarding, call routing, caller ID, conference calling, video conference calls, and more.
They include several European nations as well as Canada in their local call minutes, making calling to those places much less expensive. You can also connect your business phone service to third-party CRM software, such as Salesforce or Zoho.
They provide two price options: pay per minute and pay in advance. Pay-per-minute rates begin at $12.99 per month, with unlimited options beginning at $22.99 per month.
Dialpad
Dialpad may be a good choice for you if you’re seeking for a phone system that will elevate your calling experience. Voice intelligence technology is layered throughout Dialpad, providing fresh insights into calls.
This technology records and analyzes your phone calls. It comprehends what is being said and who is saying it. AI in the background can give significant benefits to consumers both during and after calls. Dialpad provides live coaching based on what is mentioned during calls. For example, speech intelligence technology can connect you with a sales rep or give you advice on how to respond to anything a caller said based on certain keywords and phrases detected by the system. It also provides vital facts to sales and customer service personnel based on what is mentioned during a call.
Dialpad can give transcripts when calls are completed, which may subsequently be readily imported into CRM systems like as Salesforce and HubSpot. Knowing that after-call summaries would be supplied allows you to concentrate on the conversation rather than trying to follow the talk while taking notes.
Dialpad’s other features are as excellent. This company phone system is compatible with both mobile devices and desktops, as well as IP phones. Unlimited calling and SMS messaging, bespoke voicemail greetings, tiered auto-attendants, custom routing, contact syncing, ring groups, and hold queues are just a few of the features available.
Pricing Plan
Dialpad Talk, Dialpad’s phone service, is available in three service tiers. The plans differ in terms of pricing and features covered. The Standard plan is $15 per month per user, while the Pro plan is $25 per month per user. If you pay month to month rather than annually, the prices for both programs rise by $5 per user. You’ll need to contact Dialpad directly for a tailored quote on the Enterprise plan.
New users can try Dialpad for 14 days for free.
Best Virtual Phone Systems
With so many virtual phone systems in the market it could be really hard for you to make a choice. That’s why we have done the job for you. We present to you the best virtual phone systems, best for any business.
Grasshopper
Grasshopper comes in first on our list of the finest virtual phone systems. You can add a new business line to your personal phone by using this service. VoIP + WiFi calling, voicemail transcription, virtual receptionist, call blast (many ringing lines for consumers), international calling, and more are all included in this cloud-based phone system.
However, it’s important to note that it’s not a true unified communication service that combines phone, email, and video conferencing. Apart from that, it is a highly regarded web-based phone system. Grasshopper is a good choice for entrepreneurs looking for a low-cost, high-quality virtual phone system for effective distant communication.
One to five phone numbers are included in the pricing levels, but more can be added if necessary. Users can experience Grasshopper for seven days for free before purchasing. Annual billing saves users over 10%, while monthly billing is also available.
The monthly cost of the Solo plan is $26. It comes with a single phone number and three extensions. The Partner plan, which costs $44 a month, provides users with three phone numbers and six extensions. The Small Business plan is the most expensive, beginning at $80 per month. It comes with five phone numbers and an infinite number of extensions.
Google Voice
Google Voice is a voice-over-internet protocol (VoIP) phone service that allows you to receive calls and messages from anywhere in the planet. It is available in two flavors: personal and business. The latter offers all of the functionality that a small firm could require. Google Voice personal is free to trial, but corporate subscriptions start at $10 per month per user.
The main drawback is that Google Voice isn’t available in every country. Check the official document to see if it can be used in your country.
eVoice
If faxing faxes is a big part of your business, you should check out eVoice. eVoice is a simple virtual phone number service with a low cost. Customers are served by eVoice through a software application that allows users to professionally answer and route calls. It provides users the impression that they are dealing with a larger company, and it even includes special studio-recorded greetings.
Its services include a 24-hour auto attendant that allows customers to interact with clients in any location by dialing a local phone number. The faxing capabilities of eVoice are very impressive. Users can instantly forward or send fresh faxes to other email accounts in addition to receiving basic faxes.
This is accomplished using the capability of outbound faxing. Users can set up email and text alerts when new faxes come for an extra $1.95 per month per user. Directly from eVoice, users may make and send online faxes. It also gives you the option of including unique cover sheets.
The pricing is simple: one plan costs $12 per user each month, invoiced annually. If invoiced monthly, this rises to $14 per user every month. A 30-day money-back guarantee is included.
GoToConnect
Another wonderful alternative for small business phone service is GoToConnect. They provide a cost-effective cloud-based company phone solution. All of the regular features of their VOIP phone service are included, including unlimited calls, extensions, call forwarding, number sharing, voicemail to audio email, automated call attendance, mobile applications, chat, SMS, and more. They also provide hundreds of CRM and marketing connectors with well-known systems like Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, Slack, and others.
GoToConnect is a comprehensive business communication platform that includes more than simply corporate phone services. They have high-definition video conferencing, making it simple to communicate with customers and team members.
They offer over 100 cloud VoIP capabilities, including limitless call queues, an advanced dialpad editor, cloud branch exchange, enhanced ring groups and wait time notification for call centers, a paging system, and eFax, among others. Because GoToConnect is part of the greater GoTo software family, it works smoothly with GoToMeeting, GoToWebinar, GoToTraining, and other webinar and meeting softwares.
The basic business phone service is available for $24 per month. For larger call centers, their premium package includes sophisticated functionality.
Virtual Phone Systems for Business
These virtual phone systems could be the best option for your business. They all offer super cool features and affordable pricing plans as well as free trials.
- Grasshopper
- MightyCall
- Google Voice
- Freshcaller
- Talkroute
- 8×8
- Phone.com
- RingCentral
- CallHippo
- RingCentral
- Ooma
- Dialpad
- Nextiva
- GoToConnect
- Vonage
- Windstream
- Zoom
- net2phone
Top Virtual Phone Systems
Virtual phones are as simple to use as your email inbox and run on a broadband internet connection. The following is how it works: To receive a discount, select a service and give a credit card to pay monthly or for the entire year if offered. Then, in a matter of minutes, you’ll choose your phone number(s) and download an app to begin making calls from your desktop, laptop, or mobile phone. There are no long-term contracts. There is no hardware, and you must wait for a specialist to install more cables. Below are the top virtual phone systems for small, medium, or large businesses.
- Nextiva is the best option for the majority of people.
- Grasshopper is the best option for solopreneurs and small groups.
- eVoice is the best option for transmitting faxes.
- Google Voice is the best option for integrating Google Workspace.
- Dialpad for Transcribing chats.
- GoToConnect is a service that helps businesses scale their operations.
- Aircall for sales teams and support
- 8×8 for an all-in-one communication system with no limits
- OpenPhone is a low-cost phone solution for small businesses and entrepreneurs.
FAQs
What is a virtual phone system?
A virtual phone system is a cloud-based phone system that allows customers to make and receive calls from their laptop or mobile device from any location. Virtual phone systems combine the greatest features of traditional landlines, such as secure connections and crystal-clear call quality, with the mobility and flexibility of current web services.
How much does a virtual phone system cost?
The average cost of a VoIP phone system per extension is between $99 and $400. Ongoing charges, such as maintenance, service fees, and other expenses, typically range from $20 to $30 per month per extension.
Do you need to pay for VoIP?
VoIP packages often have two types of expenses, depending on your VoIP provider: a monthly line rental fee and costs for your usage. In other words, you will pay a monthly price to use your provider’s services, and you may incur additional charges for outgoing calls.
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