WORKPLACE COMMUNICATION: Why It Is Important

Workplace Communication
Image Credit: FirstUp

Communication is an integral part of every organization. Getting it wrong affects everything else. Every business must have effective workplace communication to succeed. We converse for almost 80% of our waking hours, which is alarmingly long. Workplace communication can take many different forms, including talking on the phone, attending group meetings, delivering presentations, chit-chatting over coffee, and discussing responsibilities and projects. As a result of the vital role that communication plays within every organization, there’s a need for businesses and employees to adopt styles and skills that will make their communication more effective at the workplace. In the end, effective communication leads to maximum productivity.

Workplace Communication

Effective communication is essential to achieving productivity and maintaining positive working relationships at all levels of a business. This is particularly true given that many people are working from home because of the Covid-19 outbreak.

Employers who make an effort to provide open lines of communication will soon earn the trust of their staff, which will increase output, productivity, and morale in general. Meanwhile, employees who can communicate well with coworkers, managers, and customers are always valuable assets to a company, and this is a skill that frequently sets job candidates apart from their competitors.

Within an organization, employees share ideas and information through workplace communication. Communication is crucial for achieving corporate objectives and finishing any activity, whether it be done in person or online.

Why Is Communication at Work So Important?

Data shows that when management is involved and communication networks are strong, firms have a better probability of succeeding. Teams with good communication allow team members to collaborate and make valuable contributions to the achievement of well-defined organizational goals. When everyone is on the same page, which is made possible by good workplace communication, a high-performance culture can emerge. Managers and leaders in the workplace can be identified by their interpersonal communication skills.

How to Effectively Communicate at the Workplace

Workplace communication is essential to completing any activity and is critical to the growth of a company. Tasks, initiatives, and the formulation of business goals will go more slowly without communication.

Effective communication is essential for productivity. While poor workplace communication can have detrimental impacts on a project or business partnership, such as production problems or missing crucial investor meetings, efficient workplace communication fosters teamwork, fosters company rapport, and provides similar goals.

What Is Good Communication in the Workplace?

Effective business communication requires a great understanding of etiquette, attentive listening, active engagement, and body language that is appropriate for the situation. Interpersonal and professional relationships are the foundation of these collaborations.

What Are the Five Methods of Communication in the Workplace?

Ways to communicate effectively in the workplace

  • Verbal communication 
  • One-on-one meetings
  • Conversations with a group 
  • Presentations and speeches 
  • Nonverbal communication

Workplace Communication Styles

The workplace communication styles refer to the various common means that people choose to interact with one another in a business environment.This include verbal communication and nonverbal communication. Your conversations will be of much higher quality if you are aware of diverse communication styles. This is due to the fact that your ability to handle difficult conversations depends on your communication abilities. You will most likely encounter one of four main communication styles at your workplace.

#1. Passive communication style

First on our list of workplace communication styles is a passive communication style. Typically, passive communicators don’t say much. They might not take a stand or put in much effort, and they might exhibit argumentative resistance. Because they don’t share their concerns or feelings, it’s challenging for employees to empathize with them or provide support. They typically don’t share their thoughts or emotions with others. Consequently, they are accustomed to making mistakes.

#2. Aggressive Communication Style

Aggressive communicationstyle is yet another workplace communication styles on our list. These traits are displayed by the haughty, patronizing, caustic, and opportunistic aggressors. It shows up as nasty, unappreciative, haughty, and disrespectful behavior. An aggressive communicator could also act without pausing to think. Both their ability to build and maintain long-term connections and their interpersonal efficacy are affected.

#3. Passive and Aggressive Communication Style

They take no action. However, they are still displeased or annoyed below. In other words, their words do not always match their actions. Communicators that are passively aggressive may use deception to their advantage. Some passive-aggressive communicators who feel exploited or weak use this strategy.

#4. Assertive Communication Style

Assertive communication style is the last on our list of workplace communication styles. Forceful communication is thought to be the most successful. Although it is not intrusive, it has an open contact link. They communicate their hopes, expectations, thoughts, and emotions. But they also take into account what other people need. Although they like challenges, they also know when to say no.

Effective Workplace Communication

Effective workplace communication requires a great understanding of etiquette, attentive listening, active engagement, and body language that is appropriate for the situation. Interpersonal and professional relationships are the foundation of these collaborations. You can strengthen your “soft talents” for business by striving to enhance your professional communication skills. The following are some of the things that make workplace communication effective.

#1. Listening

Most of us are not very good listeners. Instead of genuinely listening to what people have to say, we frequently interrupt their talks, plan our own responses, or believe we already know what they will say next. We won’t be able to understand someone’s needs or wants if we aren’t paying them our complete attention.

#2. Watch your body language

A person’s body language can tell just as much as what they say, if not more. Keep an eye on how they act when speaking. Is your coworker rubbing her hands together while claiming to be able to meet a deadline? It’s possible that she won’t want to accept that she won’t be able to fulfill the deadline.

#3. Consider your preferred method of communication

Speaking in a certain way is not enjoyable for everyone. While some people prefer email for communication, others would rather use the phone, text, social media, or even instant chat. Show respect for the person you are trying to reach and use the approach she seems to prefer. If a client usually responds quickly to emails, but you’ve contacted her several times and only get her voicemail, switch to email.

#4. Pay attention to your tone

The disadvantage with email and social media is that it might be difficult to determine the tone. Even if you mean it as a joke, it could come out as forceful or demanding, which would have the opposite impact. Make sure your language is clear, and if you’re upset, wait a few seconds before you begin to type. To avoid any misconceptions, meet in person.

#5. Try not to be overly careless

While getting along with your coworkers may be advantageous, exercise caution when speaking at the office. Keep your phone conversations, meetings, and emails professional; reserve your swearing for after-hours. Being too casual at work could make people uncomfortable.

#6. Proofread for grammar

Spell check is your best friend when working. Whether you’re writing a letter, email, or tweet, always proofread your work. If you have problems discovering faults on your own, ask someone else to proofread it for you.

#7. Always offer constructive critique

You want the employees under your management to give it their all. Try to keep your emotions in check when giving comments, and make sure the person you’re speaking with understands what you’re trying to say. When a task is effectively performed, congratulate the worker and look for ways to make recommendations for improvement without coming across as “that boss.”

#8. Recap the conversation

You can show that you are listening and understanding what was said by restating the essential elements of what your coworker or boss stated to you. It provides an opportunity for everyone to clear up any misunderstandings, and by repeating them, you’ll remember them.

#9. Show a little more affection

People are more open when asked about their personal life. Ask about the kid’s soccer tournament for a coworker. Find subtle ways to converse intimately without going too far. To build trust, you’ll exert a lot of effort.

#10. Persevere in improving

Persevere in improving your communication is the last on our list of effective workplace communication skills. You must develop the skill of successful communication. Pay attention to how other people respond to your communication to spot areas that need work.

How Do You Communicate Professionally?

  • Rambling might get you into trouble, so keep your remarks brief.
  • Use bulleted points to keep your thoughts organized when you need to describe something in detail.
  • Make sure your words and writing are clear.

What Is the Most Effective Communication?

The most effective form of communication is verbal because it is the quickest and easiest way to transmit ideas.

How Do You Improve Workplace Communication?

Increasing Communication at Work

  • actively pay attention.
  • Recognize various communication approaches.
  • Establish weekly team meetings.
  • Use appropriate body language.
  • Be aware of your audience.
  • Give encouraging remarks.
  • Properly provide constructive feedback.

Workplace Communication Skills

Beyond only being necessary for success at work, developing your communication skills can help you advance in your profession and succeed every day. If this is what you intend to achieve, check out these workplace communication skills;

#1. Listening skills

One of the communication skills that employees must develop in the workplace is the listening skill. First and foremost, people need to listen to one another. More importantly, people need to pay attention to one another and think about, acknowledge, and understand what is being said. The worst miscommunications happen when people don’t pay close attention and act on what they *think* was stated rather than what was actually said.

#2. Empathy

Next on our list of effective workplace communication skills is empathy. After hearing, the most important thing anyone can do is to understand and feel other people’s emotions. You may interact with others more successfully by putting yourself in their shoes and trying to understand how they feel, how you can help them, their frustrations, and their pain points.

#3. Patience

Even when you’re furious and irritated, a little bit of patience can help you gently convey how you’re feeling. This can substantially lessen the possibility that someone will irritate you or start an argument while also assisting you in making your point.

#4. Optimistic outlook

A positive view on life makes life much happier and simpler for you as well as those around you. If you tend to be optimistic, you will likely assume that problems can be resolved and that tasks can be accomplished rather than the contrary. You start to feel better and look for the good qualities in things.

#5. Being genuine and open-minded

Going back to the positive, keeping an open mind, and being attentive to suggestions will advance you much more than rejecting every suggestion before it has a chance to establish itself. Being truthful is also crucial. Trust is important in every situation, and when people are working together as a team, they need to be sure that they can rely on one another to keep their word and be truthful.

#6. Self-improvement

The importance of continuous development extends beyond enterprises. The growth of fresh perspectives and ideas, as well as the enlargement of one’s knowledge and worldview, are all advantages of lifelong learning.

What Are 5 Good Communication Skills?

The following are the 5 most have communication skills;

  • Written communication
  • Verbal communication
  • Visual and non-verbal
  • Authentic listening
  • Transactional communication

What Is 7 C’s of Communication?

The seven C’s stand for courteous, clear, accurate, complete, concrete, and complete.

Conclusion

Communication is one of the benchmark of business’s success. Therefore, every business must ensure it build a strong and open communication channels, to achieve its goals.

Workplace Communication FAQs

What are the barriers to communication?

The folIowing are some of the barriers to effective communication in a workplace;

  • Lack of interest
  • Conflicts in the Workplace.
  • Inability to Listen to Others.
  • Lack of honesty and reliability.
  • Cultural Differences & Language.

What are the benefits of good communication at workplace?

The following are some of the benefits of good communication in a workplace;

  • Conflicts are less likely to happen when people talk to each other.
  • It birth Innovation and productive
  • It makes things better with the public.
  • Communication builds on what you already know.
  • It makes people work together and trust each other.
  • It makes people happier and more loyal to their jobs.
  • Regular meetings in person.
  • Communication is the key to being productive.
  1. TYPES OF LISTENING: As It Relates to Business Communication
  2. DOWNWARD COMMUNICATION: Meaning, Examples & Benefits
  3. UPWARD COMMUNICATION: Definition, Examples & How to Foster in a Workplace
  4. Active Investing vs. Passive: Understanding Why You Need Both (+Detailed Guide)

References 

0 Shares:
Leave a Reply

Your email address will not be published.

You May Also Like