Strong solutions for remote help and unsupervised computer access include ConnectWise Control. The use of ConnectWise Control by technicians for remote computer and device troubleshooting Many office and remote workers use ConnectWise Control to access software and data on their office computers from distant devices. Continue reading for more information on Connectwise management, automation, control, and its various competitors.
Connectwise Control
IT specialists who need to help clients with complicated hardware and software requirements excel while using the remote support and unattended access platform known as ConnectWise Control
The Benefits of ConnectWise Control for Communication
Modern businesses and customer service departments are increasingly using VoIP phone systems to communicate with clients. However, not all remote access and support plans offer the same level of comprehensive support for this technology as ConnectWise Control does through a number of phone integrations, including GoToConnect.
The option to connect with a different visual device enables staff to troubleshoot onsite issues more successfully in complex remote support scenarios, particularly when the customer is encountering issues with servers or other computing hardware systems. Through the use of ConnectWise View, you can make your service client a cameraperson, take over their recording equipment, and guide them through any necessary repairs as though you were watching them the entire time.
Pros
- Access to an infinite number of unattended PCs and devices is a feature of the majority of ConnectWise Control plans.
- Granular permissions for people and groups enable administrators to create a high level of user control.
- At most membership levels, ConnectWise Control provides more than 100 free extensions and third-party integrations.
Cons
- With the entry-level subscription, many of the platform’s top-notch communications capabilities are not available.
- Comparing the entry-level package to similar ones at a similar price, it is similarly deficient in features.
- Compared to other remote access applications we tested, installation and removal take a little longer.
Usability
ConnectWise Control requires more setup than the other systems we looked at, but it’s still easy to use for remote support or unattended access. Setting up granular permissions for agents is the most complicated part. You choose the features or levels of access to provide for individuals, groups, job roles, and your remote access system. After configuring your platform, you may connect to unattended devices or invite customers to remote help sessions with a few clicks. You can also choose the platform’s color and icon scheme.
Features of ConnectWise Control
- Use web-based live-streaming video communications for particularly difficult support sessions, according to ConnectWise.
- Integrations: Take advantage of more than a hundred free extensions and integrations to make the most of your remote assistance and unattended access sessions.
- Customization: To create a look that is consistent with your brand, alter the visual theme, change user permissions, and add logos.
- Connect with any major operating system or web browser, including servers and mobile devices, through compatibility.
Cost Control Using ConnectWise
Besides agent-based access-only, ConnectWise Control Access offers three tiers of subscriptions, including remote assistance and unattended access for $30 per month when paid annually. The limited number of technician licenses or concurrent sessions does not limit access plan subscribers. The standard access plan allows 25 unattended agents, and additional agents can be added for a fee. We like that ConnectWise Control has a 14-day trial without a credit card. A breakdown of its tiered plans follows.
- One: The one plan limits licensed users to one connection per license. Remote support, meetings, file transfers, printing, customization, branding, mobile technical assistance, multimonitor view, blank screen, audits, annotations, and two-factor authentication are included. Users can access 10 unattended devices. Annual billing costs $27 per month, whereas monthly billing costs $34.
- Standard: The standard plan allows unlimited unattended computers and three concurrent connections per user. This subscription includes all One plan features plus chat, remote controls, Wake-on-Lan, VoIP phone calls, and mobile guest client support. Per technician, the bundle costs $54 monthly or $42 annually.
- Premium: Premium users can make 10 connections at once. This tier includes all Standard plan features, video recording, thorough reporting, remote troubleshooting tools, and ConnectWise View for streaming videos. This package costs $52 or $64 per technician per month when invoiced annually.
ConnectWise Pricing
Let’s be clear: Connectwise cost-per-user rates must be requested individually; they are not made publicly available. However, based on the features, we’d estimate that the Connectwise Manage Standard plan will cost about $39 per user every month. What you get for your money is as follows:
Basic
- Ticketing
- Managing projects and opportunities
- Management of Assets (Configurations)
- Billing & Finance
- Connector for Email
- Process Automation
- A synchronized calendar
- Smartphone application
Standard
- The entire Basic Plus
- Chat on ConnectWise
- Management of Agreements
- Purchasing and Inventory
- Integration of GL
- Amendment Approvals
- Billing Based on User
- Information Base
- Billing, Monitoring, and Management for Office 365
Indeed, good function selection. Our recommendation is the Standard plan because the Premium plan’s cloud infrastructure billing, monitoring, and management capabilities are unnecessary.
Pricing and client contracts can be automated by Connectwise administration. The system has many templates and may be customized. Additionally, this module can prioritize issues to meet customer expectations.
Connectwise Management
With Connectwise management, admins have a central repository for customer information. Among the many forms in which the data is stored are transcripts of telephone calls, tickets, and receipts from retail transactions. With this data at their disposal, your staff won’t waste time explaining the same thing to customers repeatedly. Using the Connectwise management system, you can get a bird’s-eye perspective of the entire serving procedure and eliminate any unnecessary processes. Finally, if the information is there, you can adjust the prices of your goods based on consumers’ budgets.
Manage your current inventory, your potential deployment, and your future capacity all in one place with Connectwise management. Scheduled custom reports can also be created using the available template editor.
Connectwise Automation
An IT specialist who battled with the typical difficulties and inefficiencies of a reactive IT maintenance and support paradigm came up with ConnectWise Automation.
The pressing necessity to remove technician inefficiencies and the need to offer proactive and preventive IT services led to the creation of ConnectWise automation. ConnectWise automation, the first IT management platform built by system administrators for system administrators, uses cutting-edge agent technology to automate your IT services and get rid of inefficiencies.
How Does It Work
ConnectWise automation is a platform that frees IT from the hidden costs associated with other IT management solutions and allows it to operate at the speed of business. More so, ConnectWise automation, a licensed agent-based solution, offers the 5 skills every IT professional needs to make the transition from reactive to proactive IT service delivery.
ConnectWise automation improves service delivery efficiency, streamlines contract and billing operations, and much more when used with the whole ConnectWise Business Suite.
Benefits
- Automate any IT process or task for benefits. If you can dream it, ConnectWise can automate it, from straightforward scripts that resume stopped services to intricate scripts that configure entire workstations.
- Work on several machines simultaneously. Work simultaneously on a number of servers, workstations, and even network devices in a natural fashion.
- With just one click, you can create, edit, and deploy policies. Manage IT procedures and rules across numerous endpoints with ease. In minutes, replicate changes to a vast array of devices!
- Deal with problems without disturbing your clients. Complete even the most difficult jobs without ever interfering with your end users’ productivity.
Connectwise Competitors
Utilize the curated list of ConnectWise PSA options below for your company or group. To make an informed choice for your company, compare ConnectWise PSA’s competitors and alternatives on features, ratings, customer reviews, cost, and more. When looking for a competitor for ConnectWise automation, features, and monitoring are two more crucial elements to think about. Here is a list of products that were deemed, by our panel of reviewers, to be the best possible competitors to ConnectWise.
#1. Atera
By having access, visibility, and control over all of their networks and devices from any location, Atera’s all-in-one platform helps IT professionals work more efficiently and quickly.
With Atera, you can manage all aspects of your IT operation in one location, including patch management, IT automation, comprehensive reporting, alerts, helpdesk, and ticketing.
#2. NinjaOne
As a leading provider of unified IT management software and a top Connectwise competitor, NinjaOne streamlines the operations of IT teams. One quick, modern, user-friendly platform allows MSPs and IT departments to automate, monitor, and correct all of their device management chores, increasing technician productivity and user satisfaction. For the past six years, NinjaOne has been acknowledged as the best-rated software in its field. NinjaOne is continuously awarded #1 for its top-notch customer service.
#3. Technologies SysAid
SysAid offers IT and enterprise service management systems that dramatically improve end-user satisfaction, transform IT agent productivity, and create value throughout the organization. In 140 countries, SysAid collaborates with over 10,000 clients, ranging from SMBs to Fortune 500 companies. Both an on-premise and cloud-based solution that supports 42 languages. – Every ticket, asset, patch, and related item is cross-referenced within SysAid in order to shut the loop more quickly.
#4. Freshworks
Turn to Freshservice if you’re seeking an IT service desk solution or a Connectwise competitor and alternative that’s genuinely easy. Freshworks’ plug-and-play ITIL service desk, Freshservice, helps companies modernize IT and other business activities without cost or complexity. Freshservice provides ticketing, asset management, configuration management, enhanced impact analysis, extended issue management, and more for proactive IT service management.
#5. Tigerpaw
Tigerpaw developed the first complete software solution that integrates every part of your company into a dependable application. We have assisted businesses all over the world for more than 35 years in increasing sales, providing better customer service, and accelerating corporate growth. Tigerpaw integrates a PSA program, an ERP platform, and a CRM program to quicken workflows and boost productivity. We crammed as many useful features as we could into our software to support B2B service providers who sell, monitor, and maintain software, computers, and other equipment in a variety of industries, including pro-A/V, managed IT, unified communications, security and alarm, managed print, and more.
What Kind of Tool Is Connectwise?
ConnectWise Automate (formerly known as LabTech) is an IT automation technology that allows businesses to keep tabs on and manage their IT assets centrally, whether they are hosted in the cloud or on-premise. It appears that hackers were able to target clients of the managed service provider (MSP) because the MSP employed the ConnectWise Control product.
Is Connectwise Same as TeamViewer?
ConnectWise Control is much easier to learn and use than TeamViewer. The process of establishing a “permanent” remote support connection is less cumbersome than that of establishing a “one-off” remote help session. ConnectWise provides a lot more data on the computers connected to it without requiring a user to check in.
Do Hackers Use Connectwise Control?
It appears that hackers were able to target clients of the managed service provider (MSP) because the MSP employed the ConnectWise Control product.
Does Connectwise Use AWS?
ConnectWise’s primary system is monitored and debugged using AWS X-Ray.
Is Connectwise Easy to Use?
Their company is able to provide remote access and support to our customers because of an intuitive piece of software called Connectwise Control. Minimal effort was required to get the program up and running. After initial configuration and startup, its operation is automatic. This remote access tool is the quickest one they’ve ever utilized.
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