Why Is My TikTok Not Working: Top Effective Fixes

#1. Restart TikTok on your Phone

When you have an issue with an app, no matter what it is, it is always a good idea to relaunch the app to see if that resolves the issue. Many minor issues can be resolved by restarting your application.

On iPhone and iPad,

Swipe up from the bottom of your device and pause in the middle.
Locate the app and swipe up.
To open the app, go to your home screen and select TikTok.

On Android,

To bring up your open apps on Android, press the Recents button.
Swipe up on TikTok to close it.
To reopen the app, go to your app drawer or home screen and select TikTok.

#2. Restart Your Device

If restarting the TikTok app did not resolve your issue, restart your phone and see if that does. Rebooting your device has many advantages, including the ability to fix many minor system glitches.

Remember to save any unsaved work on your device before turning it off.

For iPhone,

Press your iPhone’s Volume Up + Side or Volume Down + Side buttons.
To turn off your phone, drag the slider.
Press and hold the Side button to turn on your phone.

On the iPad,

Press the Volume Up + Top or Volume Down + Top buttons.
To turn off your device, move the slider to the right.
Restart your device by pressing and holding the Top button.

On Android,

Press and hold the Power button on your phone.
Select Restart from the menu.

#3. Validate Your Internet Connection

TikTok is an internet-enabled app, which means it uses the internet to find and retrieve new content. If your internet connection is unstable or non-functional, this could be causing problems with TikTok on your phone.

Launch a web browser and navigate to any website to test your phone’s internet connection. If the website loads, your internet connection is working properly. If the site does not open, you may have a problem with your internet connection.

You can fix most minor internet connection issues yourself or ask your internet service provider for help.

#4. Check to see if TikTok is Down

Like many other online services, TikTok’s servers can fail, resulting in a platform-wide outage. These problems typically occur when the platform’s servers experience technical difficulties.

That could be why TikTok isn’t working on your phone. In this case, you can use a site like Downdetector to see if TikTok is really down. If it is, you will have to wait until the company restores the servers.

#5. Delete the TikTok App Cache from Your Phone

TikTok isn’t working because the app’s cache files have become corrupt. Viruses and malfunctioning apps are just two of the things that can corrupt these files.

In this case, clearing the app’s cache files is all that is required to resolve the issue. Deleted files do not delete your login session or any other data in your account.

On iPhone, iPad, and Android devices

The cache files can be cleared directly from the TikTok app. This option is available on your iPhone, iPad, or Android device.

Launch TikTok on your smartphone.
In the bottom-right corner of the app, select Profile.
Select Settings and Privacy from the three horizontal lines in the top-right corner.
On the new page, tap Free Up Space.
To clear the app’s cache files, select Clear next to Cache.
Select Clear from the prompt.
Close TikTok and Reopen it

On Android,

Open the Settings app and navigate to Apps > App Management.
TikTok will appear in the app list.
On the app screen, tap Storage Usage.
To delete the app’s cached data, select Clear cache.
Launch TikTok on your smartphone.

#6. Update TikTok on Your Smartphone

Outdated apps typically perform poorly and contain bugs. Your TikTok app could be outdated, causing you all sorts of issues.

Fortunately, you can resolve all of these issues by updating your phone’s app. The most recent app version should resolve your issue and add new features.

TikTok can be updated for free on iPhone, iPad, and Android devices.

On the iPhone and iPad,

Launch the App Store on your device.
At the bottom, click on Updates.
Select Update next to TikTok.

On Android,

Open the Google Play Store on your device.
Find and Select TikTok
To begin updating the app, select Update.

#7. Reinstall TikTok on Your Mobile Device

If your TikTok app continues to cause issues, the app’s core files may be corrupt. Because you are unable to access or modify these files, your only option is to uninstall and reinstall the app on your phone.

This deletes the app’s existing files and replaces them with working new files. You don’t lose any of your TikTok account files, but you must log back in when you re-download the app.

On the iPhone and iPad,

On your home screen, tap and hold TikTok.
Choose X in the top-left corner of the app.
In the prompt, select Delete.
Reinstall the app by opening the App Store, searching for TikTok, and clicking the download icon.

On Android,

Tap and hold TikTok in your app drawer
In the menu that appears, choose Uninstall.
In the prompt, select Uninstall.
Launch Google Play Store, search for TikTok, and then tap Install.

#8. Use of a VPN App

TikTok may not work on your phone because the service is prohibited in your region or country. The app will not load any content in this case because access to its servers is restricted.

Using a VPN app is one way to get around this. This type of app routes your data through a middle server, allowing you to circumvent your country’s internet restrictions.

You can install a VPN app of your choice and choose a country where TikTok is permitted. Then, launch the TikTok app, and you’ll see all of your previous content.

How do I report a TikTok problem?

Tap the three-line icon in the top right after tapping Profile in the bottom right. Scroll down and select Report a problem under Settings and Privacy. Select a topic and follow the steps to report the problem.

If the suggested steps do not resolve your problem, select No to the question “Is your problem resolved?” and click Still have a problem to contact customer support with more information.

What should you do if TikTok stops working?

If TikTok stops working, restart your device, check your internet connection, update the app, clear your cache, or uninstall and reinstall the app. More information can be found in our guide.

How do I Reset TikTok?

Resetting TikTok can mean a variety of things, but here’s a general rule of thumb:

Clear cache: In the app’s settings, you can clear TikTok’s cache. Tap on Clear cache after going to Profile > Settings (three dots in the top right corner).
Reset account: If you want to start over with your TikTok account, the best way is to delete it and create a new one. Keep in mind that deleting your account will delete all of your content, followers, and settings permanently.

How do I relaunch the TikTok app?

Make sure you completely exit the app — don’t just exit and leave it running in the background. This essentially restarts the software, and when you reopen TikTok, the crash should have resolved itself. For Android, on the other hand, Go to your phone’s recent applications menu.

Why does TikTok disappear as soon as I open it?

Some common reasons TikTok may keep closing include: TikTok may contain bugs or glitches that cause it to crash. TikTok may be experiencing server overload, causing the app to crash. Internet connections that are unstable, unstable, or slow.

Why is my TikTok app frozen?

TikTok frequently lags or fails due to our poor wifi connection. A slow wifi network makes it difficult to download, watch, and save videos, resulting in TikTok lag. Even a bad network can cause the app to hang or crash.

Emmanuel Okpaku

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