TOP BT CLOUD PHONE: Competitors And Alternatives 2023

It is widely acknowledged that effective communication plays a vital role in the functioning of organizations, regardless of their size. Businesses use phone services to stay in touch with customers, boost productivity, and quickly meet their needs. Traditional telephone services have proven inadequate for meeting the evolving demands of businesses. As a result, cloud phone systems were developed to address these limitations. The demand for robust cloud phone solutions is currently at an all-time high, and BT Cloud stands out as one of the top choices in this regard. BT Cloud Phone has established a reputable presence in the cloud-based phone system industry over an extended period of time. This software provides businesses with the necessary tools to facilitate seamless and efficient communication. In this guide, we highlight the key features of the BT Cloud phone and how it works, as well as point out its top competitors and alternatives.

What Is a BT Cloud Phone?

BT Cloud Phone is a Voice over Internet Protocol (VoIP) system designed to cater to the communication needs of small, medium, and large enterprises. With this, businesses have the option to transfer their phone systems to the cloud by utilizing a secure, dependable, and user-friendly phone solution. The amazing thing is that all you need to make this work is a stable internet connection.

Businesses have the opportunity to reduce costs by avoiding the purchase of extra devices, hardware, and even installation expenses. The BT cloud phone enables users to maintain communication with clients and customers across the globe.

Instead of depending on your telecommunications service provider, you have the option to access your personal phone number and voicemail through the cloud using this hosted Voice over Internet Protocol (VoIP) system. The BT cloud phone service provides users with an additional local phone number, enabling them to establish seamless communication channels with their customers.

How Does the BT Cloud Work?

The BT Cloud Phone service ensures secure transmission of your calls by utilizing BT Business Broadband’s internet connectivity. Voice communication is given precedence over data transmission, such as email and web browsing, resulting in clear and audible voice transmission.

What are the Benefits of the BT Cloud?

The following are some of the benefits of BT Cloud:

Scalability: BT Cloud services are typically scalable, allowing you to easily adjust your resources and services as your business grows or your needs change. This flexibility ensures that you pay for what you use and can adapt quickly to changing demands.
Cost-Efficiency: Cloud services often reduce upfront capital expenditures since you don’t need to invest in and maintain on-premises hardware. You typically pay a subscription or usage-based fee, which can be more cost-effective for many businesses.
Accessibility: With BT Cloud, you can access your data, applications, and services from anywhere with an internet connection. This is particularly beneficial for remote and mobile workers, enabling them to stay productive from various locations.
Reliability: BT invests in robust infrastructure and data centers, helping to ensure the high availability and reliability of their cloud services. This can reduce downtime and keep your business operations running smoothly.
Security: BT typically incorporates security measures into its cloud offerings to protect your data and applications. This can include data encryption, firewall protection, and access control to safeguard your information.
Collaboration: Many BT Cloud services include collaboration tools that make it easier for teams to work together. This may include file sharing, document collaboration, and communication tools that enhance productivity and teamwork.
Data Backup and Recovery: BT Cloud services often include automatic data backup and recovery options. This means your data is regularly backed up, and you can quickly restore it in case of data loss or system failures.
Updates and Maintenance: BT handles maintenance, updates, and patches for the cloud infrastructure and services they provide. This ensures that you have access to the latest features and security enhancements without the burden of managing these tasks yourself.

Best BT Cloud Competitors

The following are some of the most popular cloud competitors:

#1. CallFire

CallFire is a Voice over Internet Protocol (VoIP) and messaging solution that has been specifically developed to cater to both external Business-to-Consumer (B2C) interactions and internal company communication needs. The software incorporates various functionalities, including text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. The subscription price begins at $99 per month. The software offers several distinctive features, including call management, Cloud PBX, and call recording.

#2. CloudTalk

CloudTalk is a cloud-based call center software designed specifically for sales and customer support teams, enabling them to work remotely. In addition to delivering exceptional call quality and a contemporary solution. Their distinctive feature lies in its seamless integration with prominent CRMs and helpdesks. This integration empowers customer service agents and sales personnel by enhancing their ability to track and manage their customer or prospect base more effectively. In addition, our feature stack includes drag-and-drop workflow automation, multistep call flow builders, and smart dialing functionality. These features effectively automate and streamline our customers’ workflows, resulting in time savings of approximately 2-3 minutes per call on average.

#3. Aircall

Aircall is a versatile phone system designed for contemporary businesses, offering compatibility across multiple devices. It does not have any specific hardware requirements, allowing customers to quickly set up and initiate dialing within a short span of 3 minutes. Aircall is an ideal solution for modern companies seeking to maintain connectivity, as it offers a wide range of powerful integrations and a growing app ecosystem consisting of over 50 CRM, Helpdesk, eCommerce, and other business software options. The utilization of dynamic call center features empowers sales and support teams to effectively handle their calls and maximize their productivity. The software offers a range of features, including a Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and additional functionalities.

#4. Genesys Cloud CX

Numerous small, medium, and large businesses have adopted the Genesys Cloud CXTM platform, which is well-known worldwide as a top-tier cloud call center software and customer experience (CX) platform. The transformative power of Genesys Cloud CX is evident in its ability to enhance the customer experience, regardless of the starting or ending point of the customer conversation. This solution facilitates the integration of insights from various teams, tools, and interactions, enabling users to access the necessary data for efficiently resolving customer issues. The suite of digital channels enables businesses to engage with their customers at any time and on any channel, ensuring flexibility and convenience.

#5. Podium

Podium provides local businesses with the ability to enhance their business operations by leveraging the efficiency of text messaging. Their features include the ability to increase the number of reviews received, gather more leads, facilitate payment transactions through text, conduct text marketing campaigns, centralize communication channels, and more.

#6. OpenPhone

OpenPhone is a cutting-edge telecommunications device designed specifically for professional use. The product has robust calling and messaging capabilities, as well as a streamlined CRM system. This software solution is highly effective for both individuals and teams. The feature enables users to conveniently share a phone number with their teammates, similar to how an inbox functions. The application is accessible through web browsers as well as on iOS and Android devices.

#7. Zoom Phone

Zoom Phone is a cloud-based communication solution that offers a range of features and functionalities for businesses. Zoom’s full-featured cloud phone integrates all necessary functionalities into a single system to simplify business communication and collaboration. Zoom Phone is a telecommunications service that is accessible in over 40 countries. It also offers the option to expand coverage by allowing users to bring their carrier. With Zoom Phone, users can make and receive phone calls using the public switched telephone network (PSTN). The system boasts several distinctive features, including enhanced ratings, mobile applications, collaboration through a VoIP system, and efficient call management capabilities.

#8. Nextiva Business Phone Service

The Nextiva Business Phone Service is a comprehensive telecommunications solution that meets the needs of businesses. With a wide range of features and capabilities, this service offers a reliable and efficient way to manage and communicate with customers and colleagues This is a comprehensive business communications solution that encompasses various features and tools. These include a Voice over Internet Protocol (VoIP) solution, Customer Relationship Management (CRM) software, Business Intelligence (BI) software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. The products are available for individual purchase or as a bundle. The software boasts several distinctive features, including Call Management, VoIP system collaboration, and Cloud PBX functionality.

Why Choose the BT Cloud Phone or BT Cloud Voice?

Choosing BT Cloud Phone or BT Cloud Voice can offer several benefits for businesses looking for reliable and flexible communication solutions. Here are some reasons why you might consider these services:

Scalability: Both BT Cloud Phone and BT Cloud Voice are scalable solutions, making them suitable for businesses of various sizes. You can easily add or remove phone lines and features as your business grows or changes.
Cost-Effective: These cloud-based services can be more cost-effective than traditional phone systems. You can avoid the upfront costs of hardware and the maintenance associated with on-premises systems.
Flexibility: With cloud-based phone systems, your employees can make and receive calls from anywhere with an internet connection. This flexibility is especially valuable for businesses with remote or mobile workers.
Feature-Rich: BT Cloud Phone and BT Cloud Voice offer a wide range of features, including voicemail, call forwarding, auto-attendant, call recording, and more. These features can enhance communication efficiency and professionalism.
Reliability: BT is a reputable telecom provider known for its network reliability. By using their cloud-based phone services, you can benefit from their robust infrastructure and minimize downtime.
Integration: These services often integrate with popular business software and tools, such as CRM systems, email, and collaboration platforms. This integration can streamline workflows and improve productivity.
Unified Communications: BT Cloud Phone and BT Cloud Voice can provide unified communication solutions, allowing you to integrate voice, video, and messaging into a single platform. This can simplify communication for your team.
Advanced Analytics: You can gain insights into your communication patterns and call data with the analytics and reporting features provided by these services. This data can help you make informed decisions and improve customer service.

Does BT Provide VoIP?

Yes, BT cloud phones provide Voice over Internet Protocol (VoIP).

What Is the Difference Between VoIP and the Cloud?

The following are the differences between VoIP and the Cloud:

#1. Hardware

A cloud-based phone system eliminates the need for physical hardware, except for the phones on which the system operates. On the other hand, a Voice over Internet Protocol (VoIP) phone system necessitates the installation of hardware within the office premises.

#2. Scalability

The cloud-based phone system offers a highly scalable solution. Adding new users and expanding the phone system in conjunction with business operations is a straightforward process. In a Voice over Internet Protocol (VoIP) system, the installed hardware is capable of managing a limited number of devices.

#3. Repair and Maintenance Costs

The hardware of a Voice over Internet Protocol (VoIP) system is typically hosted on-site. The occurrence of technical disasters or power cuts can result in extended periods of downtime, thereby causing disruptions to services. Additionally, there will be expenses associated with repairs and maintenance. In contrast, a cloud-based phone system is hosted on the premises of the service provider, who assumes responsibility for addressing and resolving any technical issues and alleviating concerns for the business.

#4. Remote Working

Cloud telephony enables users to connect their mobile phones to the system to initiate phone calls. The utilization of this technology facilitates enhanced efficiency and productivity for individuals engaged in remote work. Users can initiate and receive phone calls from any distant location by utilizing their mobile devices.

The VoIP phone system cannot offer users the desired level of flexibility and mobility. The functionality is limited to devices located within the office premises that are connected to either the hardware system or the switch.

#5. Data Storage

Cloud telephony is a system that securely stores all business information in the cloud. This ensures that no data is lost in the event of a disaster. It also allows for easy recovery of data whenever necessary. The information is remotely accessible via an online dashboard. In a VoIP system, call data is stored within the internal data centers.

#6. Cost

Cloud telephony and Voice over Internet Protocol (VoIP) are both cost-effective alternatives to Public Switched Telephone Network (PSTN) networks. However, cloud telephony is more economical than VoIP in terms of both installation and maintenance expenses. The integration of cloud-based phones and Voice over Internet Protocol (VoIP) facilitates the optimization of your business communication workflow. Businesses can leverage the advantages of both technologies by transitioning their operations to the cloud with the payment of a reasonable subscription fee. When selecting a service provider, it is important to make a thoughtful decision that aligns with your specific business communication requirements.

Does BT Cloud work with the iPhone?

Yes, BT Cloud Phone is typically used with desk phones, computers, and mobile devices, including iPhones.

Is BT Cloud Phone Free?

No, BT Cloud Phone is not a free service

TOP BT CLOUD PHONE: Competitors And Alternatives 2023

Table of Contents Hide

What Is a BT Cloud Phone?

How Does the BT Cloud Work?

What are the Benefits of the BT Cloud?