Moveworks Inc. is a platform with artificial intelligence at its core that aims to automate and streamline IT support operations. It provides virtual agents and chatbots to manage employee IT issues and requests, allowing IT personnel to concentrate on more difficult duties. To understand and fix IT issues, Moveworks employs natural language understanding and machine learning. It can interface with existing IT systems and procedures to provide employees with a unified experience. The number of users, the level of support required, and the precise features and integrations needed are all factors that affect Moveworks pricing. For more pricing information, please contact Moveworks directly. Read on to find out more about the competitors, valuation, and features of Moveworks.
The company is based in Mountain View, California, and has raised a large amount of money to support its objectives. Well-known companies like Databricks, Broadcom, DocuSign, and Palo Alto Networks use Moveworks. Other companies on the market provide comparable products to Moveworks. HappyFox, Freshdesk, Zendesk, Zoho Desk, Aisera, and Intercom are among them.
Moveworks Inc
Moveworks is a prominent developer of AI-powered automation solutions that help businesses in a variety of industries streamline employee issue resolution. The company’s platform uses natural language processing (NLP) technology to read and understand employee complaints, automatically resolving IT issues, HR questions, and other service requests in seconds rather than days.
The Moveworks platform provides employees with on-demand support, allowing them to fix difficulties quickly and efficiently without the need for dedicated support personnel. The technology employs artificial intelligence algorithms to constantly learn and improve from each encounter, guaranteeing that the platform gets more accurate and successful over time. Organizations can decrease the stress on their IT and HR staff by automating these types of requests, allowing them to focus on more strategic projects that promote business success.
The AI platform developed by the business is intended to interface smoothly with a wide range of enterprise software applications and systems, including ServiceNow, Slack, Microsoft Teams, and others. This ensures that employees, regardless of platform, may readily receive the assistance they require. Furthermore, the platform is highly adaptable, allowing businesses to design customized workflows that meet their specific goals and objectives.
Moveworks has quickly established itself as a pioneer in the AI automation area, being named a cool vendor in AI for Customer Service by Gartner and one of the most promising AI firms in the United States by Forbes. Numerous businesses in a range of sectors, including financial services, healthcare, and energy, have used the company’s platform.
MoveWorks Valuation
Moveworks, an AI-powered platform that provides employee technology support, was valued at $2.1 billion at the time of its Series C fundraising round in June 2021. So far, the company has raised $315 million in capital. Moveworks valuation demonstrates investors’ belief in the platform’s potential and capacity to provide a seamless employee experience through the use of generative AI and natural language processing capabilities.
Moveworks has received funding from notable firms such as Tiger Global, Alkeon Capital, and others. Through its AI capabilities, the platform promises to increase staff productivity by automating processes and presenting pertinent information. It has been acknowledged for its unique approach, and it has been selected for the Forbes AI 50 list for the fifth year in a row in April 2023. The substantial financing and value show that the market recognizes Moveworks’ potential and the expanding demand for AI-powered solutions in the employee technology support arena.
Moveworks Inc Competitors
MoveWorks competitors are companies that operate in the same industry and provide similar solutions or alternatives to consumers’ demands. Competitors of MoveWorks offer conversational AI, IT service management, and employee service solutions. These Moveworks competitors provide comparable features and compete for clients in the same market category. These rivals provide a variety of features and capabilities to meet the needs of IT service management, employee assistance, and customer service.
#1. Aisera
Aisera is an AI-powered platform that provides solutions for IT service management, customer care, and staff service.
#2. Intercom
Intercom offers a conversational relationship platform that allows businesses to interact with customers via personalized, real-time messaging.
#3. Spoke
Spoke is a ticketing and knowledge-based platform that uses AI to automate IT support and employee service requests.
#4. New service
As an IT service management system, Freshservice provides a variety of capabilities, such as incident management, self-service portals, and asset management.
#5. Zoho Desk
Zoho Desk is a help desk software that offers ticket management, self-service portals, and automation tools to assist businesses in streamlining their customer support procedures.
#6. ServiceNow
ServiceNow, a premier platform for IT service management, offers numerous capabilities, such as IT asset management, incident management, and self-service portals.
#7. Zen desks
Zendesk is a customer care and engagement platform that offers ticketing, chat, and self-help to enhance customer support experiences.
#8. Atlassian Jira Service Management
Jira Service Management is an IT service management platform that includes incident management, problem management, and change management features.
#9. A new desk
Freshdesk, a cloud-based platform that offers ticketing, knowledge bases, and automation functions, can help streamline customer care operations.
#10. HappyFox
HappyFox is a help desk and ticketing system that helps businesses handle customer support inquiries, automate operations, and cut down on communication channels.
Features
#1. A platform for conversational interfaces
With Moveworks’ single conversational interface, employees can surface information and take action across all organizational platforms. Employees may communicate with the platform via this interface, which makes it simple and intuitive to use.
#2. Automating with generative AI
To automate business processes, Moveworks uses generative AI that has been trained on advanced language models. Using natural language understanding, it interprets employee requests and provides information or takes appropriate action.
#3. Business System Integration
The Moveworks platform may be coupled with a variety of corporate systems, including Salesforce, Workday, and Microsoft. This integration allows employees to view and interact with data from several systems via the conversational interface.
#4. Support for omnichannel
Employees can use their chosen communication channels, such as chat, email, or messaging applications, to access the platform and receive support from Moveworks. This is referred to as “omnichannel support.”
#5. Intelligence engine
Over time, an intelligence engine embedded inside the platform becomes smarter and better. This enables Moveworks to perceive and respond to a wide range of employee expectations and challenges.
#6. Priorities must be identified.
Moveworks is used to prioritize and triage IT assistance requests. It can automatically route and categorize requests based on their urgency, complexity, or other factors to ensure that urgent problems receive prompt attention.
#7. Performance Dashboards
Moveworks provides performance dashboards that provide information about the IT support department’s actions. These dashboards allow IT leaders to track performance, vital metrics, and target areas for improvement.
#8. Multilingual Assistance
Users can communicate with Moveworks in their preferred language thanks to the platform’s multilingual capabilities, regardless of where they are or what language they prefer.
#9. Integration Partners
Moveworks interfaces with several third-party applications and platforms to increase its capabilities. Enterprise software, communication tools, and IT service management systems are examples of integration partners.
Advantages of MoveWorks
There are numerous advantages to using MoveWork.
#1. Immediate Responses
To deliver immediate solutions to employee queries, Moveworks uses natural language understanding and machine learning. Moveworks’ bot can understand the message and deliver suitable solutions regardless of how employees describe their concerns or which language they use.
#2. Less Support Workload
Moveworks reduces the stress on support teams by automating routine IT assistance tasks. Employees can obtain solutions to their questions and solve problems on their own. This allows employees to devote more time to more complex or high-impact jobs.
#3. Better Employee Experience
Moveworks improves the employee experience by offering prompt and accurate assistance. Employees can get the assistance they require without having to wait for human assistance. This improves both satisfaction and productivity.
#4. Cost-cutting measures
Moveworks assists enterprises in lowering their IT costs. It decreases the requirement for support workers by eliminating the necessity for manual ticket management. Costs can be saved by organizations.
#5. Enhanced Efficiency
Moveworks’ AI-powered platform enables faster issue resolution. This improves the efficiency of IT support procedures. Employees are given the assistance they require right away.
#6. Personalized Support
Moveworks connects with knowledge bases to give employees customized support. It may locate relevant articles and documentation to deliver customized responses and assistance based on the specific needs of each employee.
#7. Improved IT Operations
Moveworks’ analytics and reporting capabilities provide insights into support trends, ticket counts, and resolution times. These insights help IT leaders identify issue areas and streamline IT procedures.
#8. 24/7 Availability
Moveworks is open 24 hours a day, seven days a week. This ensures that employees can get help and answers to their issues at any time, regardless of their location or time zone.
#9. Continuous Education
Moveworks continuously learns from interactions and user feedback to improve its accuracy and efficiency over time. As more people use the platform, it becomes smarter and learns more about the organization’s IT environment, boosting assistance and expediting problem resolution.
#10. Multi-Channel Support
Moveworks offers a variety of communication channels, including as web chat, email, mobile apps, and collaboration platforms like Slack and Microsoft Teams. Employees can request assistance using their preferred communication mode, making it more convenient and accessible.
Cons of Using Moveworks
While Moveworks has many advantages, it is also crucial to examine certain potential disadvantages:
#1. Initial Configuration and Setup
Interfacing with pre-existing IT systems and knowledge bases could be part of Moveworks’ initial setup and configuration. This strategy might be time- and effort-consuming for complicated IT infrastructures.
#2. AI Precision Reliance
Moveworks makes extensive use of AI-related technologies such as machine learning and natural language processing. The AI may not understand or respond accurately to customer inquiries. This might be frustrating for workers asking for assistance.
#3. Minimal Human Interaction
Because Moveworks is largely focused on automation and self-service, there is very little human interaction required to fix difficulties. While technology can be useful for resolving common IT issues, there may be instances when employees prefer or want human assistance with trickier or more delicate issues.
#4. Strict Purpose
Although Moveworks can handle a wide range of IT-related issues, it may not be ideal for non-IT employee assistance or other organizational functions. It only provides IT assistance and troubleshooting.
#5. Integration Problems
Moveworks can link with well-known ITSM solutions, but there may be issues when interacting with certain systems. Additional development and customization may be required to achieve seamless interaction across all IT platforms.
#6. Constant Data Feeding
Moveworks requires continual data input and training to improve its accuracy and efficacy. This means that enterprises must continuously update the knowledge base and guarantee that the AI model is up-to-date with the most recent facts. Failure to do so may result in responses that are out of date or wrong.
#7. Inadequate Contextual Understanding
Moveworks excels at understanding IT-related topics, but problems with broader contextual issues. The AI may be unable to comprehend complex situations or the underlying meaning of some questions, resulting in inaccurate or insufficient answers.
#8. Concerns about privacy and security
Because of the amount of employee data that Movework owns, organizations must handle privacy and security concerns to ensure compliance with data protection rules and maintain employee trust.
#9. Inflexibility in Complex Workflows
Complex business processes may not be adequately supported by the platform’s predefined processes and decision trees, demanding further modification or user participation.
#10. The Risk of Over-Reliance on Self-Service
Employees may become unduly reliant on AI-powered support, hampered communication and collaboration between employees and IT people.
What Is Moveworks Used For?
Moveworks is utilized in businesses to streamline IT and HR support, automate procedures, and boost productivity. Moveworks is an artificial intelligence firm that offers a corporate copilot platform. To automate IT issues, support HR departments, and build conversational AI use cases, the platform employs generative AI. By employing AI to improve staff productivity and surface essential information, Moveworks hopes to make language the universal user interface. Employees can communicate with a conversational interface that uses natural language to automatically handle IT issues and complete activities. For example, getting software access and retrieving data.
Is Moveworks a Good Company to Work For?
Moveworks is an excellent place to work in general, but individual experiences may differ. It is a productive and enjoyable environment to work in. It has a positive culture and independence. More resources and information can be obtained, and you can choose whether MoveWorks meets your individual needs and preferences.
Who Is the CEO of Moveworks?
Bhavin Shah is the CEO of Moveworks.
Is Moveworks a Chatbot?
Moveworks is a chatbot platform that uses conversational AI to provide quick assistance to employees across departments. IT and HR are included. Moveworks automates work and provides quick solutions to user questions and concerns by utilizing generative AI and massive language models. Although Moveworks is most recognized for its chatbot capabilities, the platform provides a larger business copilot solution in addition to chatbot capability.
Where Is Moveworks Located?
The headquarters of Moveworks are located in Mountain View, California, in the United States. They also have offices in San Francisco, Austin, and New York City, as well as in Toronto, Canada, and Bangalore, India.
What Languages Does Moveworks Support?
Moveworks provides multilingual help, understanding, responding, and translating in over 100 languages. Spanish, Italian, German, French, and Portuguese are among the languages available. Moveworks uses superior natural language understanding (NLU) to assess the needs of employees speaking different languages, enabling effective communication and assistance across global teams.
Summary
After being named one of the most promising AI firms in the United States by Forbes and a Cool Vendor in AI for Customer Service by Gartner, Moveworks has quickly established itself as a market leader in the AI automation industry. The company’s platform has been used by numerous businesses from several industries, including financial services, healthcare, energy, and others.
- Best AI Art Generator Apps: Top 11 Best in 2023
- JASPER AI: What Is It & How Does It Work? (Beginners Guide)
- Best ChatGPT Plagiarism Checker: Top 11 Best in 2023
- Top Best Servicenow Competitors & Alternatives in 2023
- THREATLOCKER: Features, Reviews, Pricing & Competitor
- TOPDESK: Overview, Features, Pricing & Alternatives
- RAISER’S EDGE NXT: All You Need To Know
References
