When it comes to hiring candidates for a job position, it is always important to run background checks to ensure that the ideal candidate gets the job. However, there is a plethora of these tools out there to pick from, with some better than others. HireRight sits at the top of the pile.
HireRight is a background check software solution for organizations of all sizes. The software enables HR to efficiently manage and implement employee screening, drug testing, and other services.
A leading provider of on-demand employment background checks, HireRight offers criminal background checks on both local and global candidates. It lists education verifications, driving record checks, and candidate experience checks on its comprehensive list of services. And, as added bonuses, it adds drug testing and I-9 verifications into the bargain.
Overview of HireRight
HireRight is a background screening platform that enables organizations to perform employment data verification such as criminal record and health checks before recruiting candidates. It delivers reports within 48 hours, making it one of the fastest services of this kind.
With the platform’s help, HR professionals can gain insights into the latest hiring trends and opportunities, create job baselines, and define best practices.
HireRight conducts global searches across multiple public media sources and ID documents while adhering to local regulatory and compliance standards. This platform offers tailored employment screening services. It consists of more than 150 different solutions with clients in more than 200 countries and territories. Screening services include Criminal Background Checks, Identity Checks, Verifications, Drug & Health Screening, I-9 & e-Verify, Candidate Experience, Extended Workforce Screening, Executive Intelligence, Additional Services, and Global Screening.
Employers can use the dashboard to identify, view, and analyze the progress of the ongoing screening process through charts and graphs. Recruiters can also determine background check volume, turnaround time, criminal hit rates, and more using key performance indicators (KPIs).
It facilitates businesses in selecting candidates by monitoring the applicant’s behavior and information available publicly on social media.
HireRight offers integration with various third-party applicant tracking systems (ATS), including Workday, ADP VirtualEdge, Jobvite, PageUp, and Oracle. Candidates can use personalized portals to communicate with the hiring company, request live help, receive email alerts for the requirement of documentation or signatures, and access resources or FAQs.
The platform’s users achieve greater efficiency in the hiring processes, performing screening that spans the entire workforce with minimal organizational resources required. It also offers features for facilitating and streamlining applicant experience via email outreach, online interface, and electronic signatures.
HireRight Features
Compliance Services
HireRight’s compliance-related services help your HR teams navigate the complexities of background screening. With it, you can empower your team to streamline workflows, enhance the consistency of procedures, and help mitigate risks.
With the ever-changing and complex employment screening requirements varying by jurisdiction, it can be a challenge to ensure your HR team is fully compliant. HireRight’s compliance services streamline the vital steps of the employment eligibility screening process and help you facilitate compliance with state, regional, and federal laws.
From delivery of background screening-related disclosures and obtaining candidate consent, to adjudication of background report results and facilitating individualized assessments, pre-adverse action notices, adverse action notices, and other candidate communications, HireRight’s compliance services are easy-to-use. The platform’s compliance services help you:
- Provide employment screening disclosures to your candidates and obtain their written consent to the background check.
- Consistently apply adjudication guidelines to your background report results.
- Simplify the pre-adverse action/adverse action notice process.
- Generate communications and documentation to your candidates during the pre-adverse action/adverse action notices process as may be required by state and local laws with HireRight’s Compliance Workbench.
- Protect your organization by utilizing tools to help facilitate compliance with internal and externally regulated requirements.
- Streamline time-to-hire by automating some time-consuming processes.
- Help standardize candidate communications and your screening/hiring processes.
Financial Background Services
A financial background/credit check is particularly important for positions where candidates have access to financial information, funds, or assets. This is because these positions provide greater opportunities for fraud or theft. Checking the financial integrity (and, where lawful, the credit) of candidates can provide insights into their financial background and responsibility, support your assessment of their suitability for such roles, and help reduce the risk of fraud and theft to your organization.
It can help reduce risk by identifying candidates who may have an adverse financial history that could impact their ability to perform the position for which they are being considered.
With HireRight, you can quickly access the reportable financial history associated with candidates. This helps you make confident decisions with a deeper view of a candidate’s history of meeting financial obligations.
Financial background checks are available in more than 170 countries or territories. Also, all credit or financial history checks are tailored to comply with the laws in the country or region in which the check is performed.
Verification Services
HireRight’s verification services corroborate your candidate’s education, employment history, professional references, professional qualifications, and licenses.
As you hire, you are seeking candidates with a specific mix of employment experience and qualifications. For certain roles and sectors, you will want to know whether those candidates hold required licenses or are members of specific professional bodies. To do this, you need to confirm your candidate’s education, employment history, and qualifications.
The information that these candidates may be inaccurate or incomplete (e.g., differing employment dates, roles, qualifications, or grades). This can make confirming such history difficult. Also, verifying these details in-house can be time-consuming and prone to error.
HireRight’s verification services can help give you greater confidence that your candidates have the qualifications, experience, and backgrounds you require. The platform’s services are delivered by experienced and dedicated research teams around the world utilizing our extensive and well-established source networks and databases.
Business Services
When conducting pre- and post-hire monitoring programs, it can be helpful to have additional support services as you look to build a comprehensive program. Business services can help with time savings on administrative activities, custom-built reports, and questionnaires, or provide analytics that can help you make good programmatic decisions.
It can also save time with program analytics and assist with administrative tasks to speed up implementation.
HireRight lets you build program efficiencies and insights through select support services. It also offers additional services that can be helpful to your screening program. In addition, HireRight can help you manage and understand your screening program through visualized data and good insights, so you can forecast and make decisions with more speed.
Criminal Background Services
Establishing whether an employee has a criminal record is a crucial step in assessing the risk of bringing that person into your organization. While not every crime would automatically prevent an applicant from being hired, having that knowledge allows you to make an educated decision.
HireRight helps you run criminal background checks to help protect your organization’s reputation and assets while fostering trust among current employees. You can use the results of a criminal background check to then assess the applicability of the record to the position’s level of responsibility, exposure to assets or customers, and other criteria.
Conducting a criminal history search that is tailored to the requirements of the position not only helps to lessen the potential for on-the-job incidents but can also help organizations avoid or defend potential negligent hiring lawsuits.
HireRight’s network of in-house and on-the-ground researchers gives it an expansive global reach. Where lawful, it offers a wide range of search options to enable you to implement a criminal history background screening program that best meets your specific requirements. These needs include:
- Internal policies
- Legal Requirements
- Time constraints
- Your industry and the types of positions for which you’re hiring
Due Diligence Services
HireRight gives you peace of mind by investigating beyond basic screenings for your critical hires. Beyond the standard employment and education verification checks, some roles require additional checks (such as criminal or financial integrity checks) and others warrant more thorough checks based on the employer’s risk tolerance. Certain industries have regulatory requirements that necessitate further due diligence services.
Ascertaining if a candidate is on a sanction, exclusions, prohibited parties, or other government watchlist can be helpful as you make critical hiring decisions. Checking for credentials, adverse media, and social media, are just some ways you can create more robust checks. Depending on the role they are filling, understanding your candidates’ history when it comes to criminal records can be beneficial.
HireRight offers adverse media, social media, and executive intelligence reports; these reports can inform whether those being considered for high-profile or customer-facing roles could potentially affect your overall brand or the safety of your customers. If you have concerns about entities or businesses you are engaged with, HireRight can also conduct entity-focused searches to verify the organizations meet your standards.
In all, HireRight:
- Helps you build confidence in your hiring decisions.
- Helps protect your brand and the safety of your customers.
- Lets you get help reducing liability and demonstrating your due diligence.
- Provides a comprehensive choice of government registries to search and easy-to-read reports that inform your decisions.
Drug & Health Screening Services
Conducting pre-and-post employment drug and health screenings can help employers maintain a safe and healthy working environment. A comprehensive screening program can also help your organization increase productivity, improve employee retention rates, lower healthcare costs, decrease accidents, and minimize the potential risks for litigation. These screening services can also:
- Support drug-free workplace programs and industry guidelines.
- Help ensure candidates and employees are physically able to perform job duties.
- Lessen the potential for on-the-job accidents and help mitigate safety risks.
HireRight helps support the well-being of your workforce with its flexible end-to-end service offerings. The platform’s comprehensive service offerings enable you to combine and customize your program to meet your unique business needs and costs. Also, its user-friendly platform and optimized workflows help reduce turnaround time and provide status updates throughout the process.
Medical Review Officers review test results to ensure accuracy and determine permissible use of controlled substances. Its screening solutions include:
- A full line of lab-based and instant drug testing products.
- Physical exams, preventative, and wellness services.
- 24/7/365 emergency response testing.
Identity Services
HireRight’s identity services can help you feel confident about the identities of the people you’re hiring. An identity information check can provide you with information you can use to be more confident about the people you’re hiring. It can also help you evaluate whether your applicant is being honest with you about their most basic personal identifying information.
If a potential employee is misrepresenting his or her identity, it may raise concerns. The results of an identity information check provide the foundations for other background checks like criminal records and credit checks. These checks are dependent on candidates providing accurate and complete identity information.
HireRight also offers employment eligibility services, which can help you comply with employment eligibility verification requirements in particular jurisdictions.
HireRight offers a comprehensive range of services to validate candidates’ identity information around the world and help you comply with employment eligibility verification requirements. These include:
- Global ID Check: Validates all international passports and more than 115 national identity documents. These results are available within one day for all passports and national identity documents with Machine-Readable Zones.
- Social Security Number Checks: This helps you meet a variety of screening requirements with multiple options for validating identity.
- I-9 Solution: HireRight’s easy, efficient online solution helps you support your compliance with employment eligibility verification requirements.
- Global Right-to-work Documentation: Supports your Right-to-work assessments by confirming key information on a candidate’s right-to-work documents around the world.
Driving Background Services
Employers are typically liable for their employees when driving for business purposes. Even a single accident can increase your insurance rates or result in costly litigation and damage to your company’s reputation. To make more informed decisions when hiring drivers, employers should review all applicable driver safety data before extending an offer of employment.
HireRight offers access to pre-and-post hire motor vehicle records and driver history reports for compliance and to help mitigate against risk. It offers a variety of comprehensive driving records to help you with pre-and-post hiring decisions and compliance requirements.
These background screenings can help you:
- Gain a more in-depth look at the candidate’s driving history to make sound hiring decisions
- Fulfill DOT compliance requirements for commercial drivers
- Reduce liability and demonstrate employers’ due diligence
Pros of Using HireRight
Pros
Ease of use
There’s nothing more exasperating than a website that’s not user-friendly. Our research found that employers and end-users alike praised how easy it is to navigate HireRight’s website.
Integrations
Employers love that HireRight integrates with applicant tracking systems (ATS) they already use, such as Zoho Recruit, Greenhouse, JazzHR, Jobvite, and BambooHR, among others. These are just a handful of the many ATS integrations HireRight offers.
Rigorous screening
HireRight is ideal for employers hiring people who will be dealing with sensitive information, spending time in other peoples’ homes, or working with kids. Thanks to HireRight’s rigorous screenings, employers feel they’re getting comprehensive, important information on the people they hire.
Centralized dashboard
End-users can check the status of their background check using HireRight’s Applicant Center Dashboard. The dashboard helps users keep track of which documents they’ve already uploaded and which ones are still missing from the application.
Employers can also view data from a centralized dashboard.
Affordability
Background checks are just one of the dozens of expenses a company must juggle daily. The reviews we researched cited affordable prices as a reason they switched to HireRight from other, more expensive brands.
Cons
Customer service
According to dozens of HireRight end-users, the company’s customer service is unhelpful and inconsistent. Users cited several problems, including:
- Uninformed customer service agents
- Having to repeat themselves to multiple agents
- Failure to return calls
- Unresolved issues requiring countless callbacks
- Impolite agents
- Incorrect information
- Failure to upload documents sent by email
- Long hold times
In short, there’s a lot of room for improvement regarding HireRight’s customer service.
Slow turnaround times
Users reported longer-than-usual wait times for background checks, with some citing wait times as long as two months. Since most companies don’t let new hires begin their jobs until the background checks come back, this can be a huge problem for employers and employees.
In addition, several reviewers said that they were asked to re-upload documents multiple times, causing frustration. They also complained about having to upload documents at all, stating that other background check companies do that part of the work for them.
Unreasonable expectations for candidates
Several candidates felt that HireRight’s background checks asked for information that wasn’t reasonable for the job’s requirements—or its pay scale.
Note: These reviews must be taken with a grain of salt, as there’s no way to know the full picture, but there are more than a few of them.
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References
- HireRight Official Website
- Crazy Egg
- Software Advice
