Apple allows customers to return iPhone, iPad, and Apple Watch models acquired directly from Apple’s website or one of its retail shops. However, this is only valid if you return the item within a specific time range. In general, anyone purchasing an Apple product will know exactly what they are getting and can expect to be satisfied with their purchase. Nevertheless, for those purchasing an Apple product for the first time or for someone else, it is important to understand every detail of Apple’s return policy. You no longer want that iPhone or iPad you just bought, do you? Here’s how you can get your money back or swap it at Apple. In this extensive blog post, we will focus on the Apple Store return policy, how it works, and everything you need to know about returning an item.
Apple Store Return Policy
The Apple Store return policy allows you to return any goods for a full refund within 14 days, no questions asked. Depending on the state of the merchandise, you may be eligible for a refund or exchange after 14 days. Moreover, you can return goods in person, by mail, or by scheduling a pickup. After 3-5 business days, Apple will return your money to the original payment method. Within 14 days of purchase, you can exchange your iPhone for a different color or model. Consequently, if your iPhone is broken or damaged, you can swap it for a new one. Apple will either refurbish or discard returned items. After 6 months, you cannot return an Apple device unless it is defective or damaged. You can contact customer service if Apple has not repaid you within 3-5 business days. Apple Store refunds take 3-5 business days to process.
Overall, Apple Store refunds take 3-5 business days to process. Refunds from Apple Pay generally go back into your bank account within 1–3 business days. Apple is happy to exchange or refund any purchases made in its stores or online for any reason other than you have decided you don’t want it; all you have to do is initiate the return within 14 days of your purchase (unless the Christmas Returns Policy applies, in which case you have until January 8 to initiate the return). Undoubtedly, if the product is damaged, it will be covered under the standard returns policy for faulty goods, giving you more time to return it. There is one big exception… If the object is stamped, you may not be able to swap or refund it.
Returning an Apple Product Online
So, how do you go about returning an Apple product online? You must first sign in to your Apple account. Enter your order number and email address, or sign in to your Apple account, to find your order. To return your Apple items, follow the procedures below:
1. Proceed to the Order Listing Page.
2. Enter your order number and email address or log in with your Apple ID.
3. Choose any items you want to return.
4. Start a Return by clicking the button.
5. Click Initiate Action.
6. Choose which items you want to return.
7. To print the address and shipping label, click Print Now.
Upon receipt of your products, Apple will promptly notify you and initiate the return process.
Apple Store Return Policy over 14 Days
If you need to send back an item you bought from Apple online, here are some things to bear in mind:
1. Within 14 days after receiving your order, you can request a refund or exchange.
2. Apple only accepts returns for products bought from Apple itself, either online or at an Apple Retail Store.
3. If you’ve purchased an Apple device from a different shop, you’ll need to follow their return process to get your money back.
4. Kindly repack the item you are returning with all the original packaging materials, particularly wires, adapters, and paperwork.
However, there are a few things that can’t be returned:
- Opened software
- Electronic software downloads
- Products that are always up-to-date in terms of software
- Apple Store Gift Cards, App Store Gift Cards, and iTunes Gift Cards of all generations are accepted.
- Apple’s developer services (subscriptions, trouble tickets, and WWDC registrations)
- Apple Print Products
If the software has not been installed on any computers, you can return it. A printed software license cannot be returned if the program media packing seal or sticker has been broken.
Apple Watch Exchange Policy
1. If a customer is not satisfied with their Apple Watch within 14 days of purchase, they can return it so they can get a full refund, no questions asked as well as explanation needed. As a result, the Apple Watch can be returned for a full refund regardless of the customer’s taste.
2. Customers have the option to equally swap their Apple Watch for an alternative model or color within a 14-day period following the first purchase. This policy allows customers to emphatically request an exchange for an alternative model or color of their Apple Watch within a 14-day period following the initial purchase, in the event that they have a change of preference.
3. Customers have the option to exchange their Apple Watch for a replacement unit in the event of defects or damages during a 14-day period following the first purchase. This implies that in the event of a defect or damage to your Apple Watch during a 14-day period following the purchase, you have the option to exchange it for a replacement unit.
4. Returned items received by Apple are particularly subject to either repair or disposal. This implies that in the event of an Apple Watch being returned, Apple will evidently undertake one of two actions: refurbishing the device for resale to another customer, or disposing of it.
5. The return policy for an Apple Watch does not allow for returns after a period of 6 months, unless the product is found to be defective or damaged. This implies that the possibility of returning an Apple Watch after a period of 6 months is based upon the presence of defects or damages. For further details, kindly go to the official Apple website.
Apple Exchange Policy Without Receipt
If you get a gift, you may not have the receipt and the person who purchased it may be unable to initiate the return. What can you do in that case? Similarly, if you bought the item through Apple’s online store, you can enter the serial number on this website (UK) or this page (US) to see if you can return it. If it can be returned, you will have the option of taking it to an Apple Store or mailing it to Apple. The refund otherwise, will be issued in the form of an Apple Store Gift Card. The gift card should arrive within 48 hours of Apple receiving the returned product.
Returning things purchased from the Apple Store online
If you acquired the product online, you have 14 days to notify and return it. Apple extends its return policy during the holiday season for Christmas presents. Go to Apple’s Order Status site and log in to initiate the return. To return an undesired item, ask the purchaser to visit Apple’s Order Status web page and log into their account. After logging in, you can view your Apple product purchases and initiate returns. To return unwanted apple items, you’ll need the following.
- Your Web Order ID.
- The complete address where Apple can pick up the goods.
- A phone number to call.
After notifying Apple of your intention to return the item within 14 days of purchase, you have another 14 days to arrange a collection or drop the item off at one of Apple’s Pickup Points. These can be found all around the country and typically take the form of newsagents or local grocers. They will be able to print an address label for the box after the return has been scheduled. Collections will be handled by a courier, usually UPS in the UK, who will allow you to schedule a four-hour window for the merchandise to be picked up. If you receive a gifted product without a receipt, the person who bought it may not be able to return it. What can you do? To check if you can return an item purchased from Apple’s online store, visit the UK or US page and enter the serial number.
To return it, you can either take it to an Apple Store or mail it to Apple. Refunds will identically be in the form of an Apple Store Gift Card. You’ll eventually receive the gift card within 48 hours of Apple receiving the returned product.
Can I Return an Apple Product After Opening It?
You have up to 15 calendar days from the time you receive your item(s) to start a return for eligible iPhone, Mac, iPad, Apple Watch, and third-party items. The following items are not returnable: Opened memory. *Opened software
How Much Is Apple’s Return Policy?
Headphones, earphones, and AirPods cannot be returned once opened for hygienic reasons. The goods must be unopened and in perfect condition. Apple products must be returned within 14 days of purchase, whereas third-party goods must be returned within 30 days. All merchandise is subject to a 20% restocking fee.
How Long Do Apple Refunds Take?
Store credit – It could take up to 48 hours for the refund to appear in your Apple Account balance.
Mobile phone billing – It could take up to 60 days for the refund to appear on the statement. Your network provider, on the contrary, may have an impact on processing time.
Related: How Long Does PayPal Take To Refund? Same-Day or 180 Days
Can I Exchange My iPhone for a Different Color?
If you have 14 days to return a new phone, you return it for a refund and buy the color you prefer. You cannot return or exchange the phone for a different color if you are past the 14-day return period.
Can I Exchange My iPhone for a New One?
With Apple Trade In, you may earn a good price for your old smartphone and use it to buy a new one. Additionally, you may also do it all online or in an Apple Store. If your equipment is not trustworthy, they will discard it for free. It’s beneficial for you and the environment.
What Does Apple Do With Returned Products?
If the box has been opened, regardless of whether the product is fully functional, it cannot be resold as a new product. It is returned to Apple, and if it is an Apple product, it is specifically sold at a discount in the Refurbished part of Apple’s online shop.
Can You Return an Apple Product After 6 Months?
Apple’s Sales and Refunds Policy governs returns. You can declare your intention to return your merchandise within 14 days of receiving it. Afterwards displaying your intent to return, you have 14 days to return your products or arrange for their collection.
Why Hasn’t Apple Refunded Me?
Your carrier may have an impact on processing time. You can get an update from your carrier. All other types of payment [such as credit or debit cards]—It could take up to 30 days for the refund to appear on the statement. If you haven’t received your return within 30 days, contact your financial institution.
Where Does Apple Store Refund Go?
If you purchased with a credit or debit card, refunds will be issued to the issuing bank within five business days of receiving the returned item or canceling your order. If you have any queries regarding when the credit will be applied to your account, please contact the card-issuing bank.
Does Apple Pay Refund Money if Scammed?
If you are defrauded using Apple Pay, Apple does not provide refunds. Conversely, consumers’ banks and credit card providers may be able to reimburse them for the money that was taken from them. Make contact with them as soon as possible.
Does Apple Pay Refund Go to Your Bank Account?
Apple Pay uses a device account number rather than your credit or debit card number. As a result, your refund certainly has been posted to your account (check your card in the wallet to see card details and the device account number). Refunds are processed within 30 days.
Conclusion
While Apple is a global enterprise, goods can only be returned to the nation where they were purchased. If someone else paid for the merchandise with a credit or debit card, they must join you because refunds can only be made to the original card. Exchanges fall under the same category, thus the individual must still travel. Software, memory, and other media are a little different in that you can only claim a refund if the package is still sealed. Otherwise, Apple will offer you a replacement unit of the same product. For more info on the Apple store return policy, kindly visit their website.
- QUICK & EASY WAYS CANCEL APPLE TV SUBSCRIPTION
- How Long Does Target Pickup Take: The Ultimate Guide
- When Does Target Holiday Return Policy Start? Best Easy Guide
- How To Get a Refund on PlayStation (Detailed Guide)
References
- Macworld.com
- Official Website Apple.com
- iPhonelife.com
