Contact posters in iOS 17 provide a fun way to make digital contact cards for yourself and your contacts by combining images, filters, monograms, and Memojis. But while this new feature appears to be great, there are a couple of flaws, with a handful of users reporting that Contact Posters do not work on their iPhones. If you’re experiencing something similar on your iPhone, here are quick and easy fixes for the iOS 17 Contact Poster not working issue.
iOS 17 Contact Poster Not Working: Top 10 Fixes
Although “Contact Photo and Poster” are relatively simple to set up, there have been reports that the feature isn’t working as it should. If you recently installed Contact Photo and Poster on your iPhone but are experiencing problems, the fixes listed below should help you resolve them.
#1. Verify that Your iPhone Supports iOS 17
Before diving into the iOS 17 contact poster not working troubleshooting, ensure your iPhone supports iOS 17, as Contact Posters are exclusive to this version.
Go to Settings > General > Software Update and install any available updates to ensure that your iPhone is running iOS 17.
Ensure all your contacts have iPhones with the iOS 17 update installed.
The following iPhones are compatible with iOS 17:
- iPhone 15, 15 Plus
- iPhone 15 Pro, 15 Pro Max
- iPhone 14, 14 Plus
- iPhone 14 Pro, 14 Pro Max
- iPhone 13, 13 Mini
- iPhone 13 Pro, 13 Pro Max
- iPhone 12, 12 Mini
- iPhone 12 Pro, 12 Pro Max
- iPhone 11, 11 Pro, 11 Pro Max
- iPhone XR
- iPhone XS, XS Max
- iPhone SE (2020 & 2022)
#2. Upgrade to iOS 17 on your iPhone
Contact Photo and Poster is an iOS 17-only feature, so it will not work on your iPhone if it runs iOS 16 or earlier. To check for new updates on your iPhone, go to Settings > General > Software Update. If an update is available, tap Download and Install to get your iPhone up to date.
We recommend switching to the stable channel if your device runs a public or developer beta version of iOS 17. To do so, navigate to Settings > General > Software Update > Beta Updates and turn it off. After you have disabled beta updates, you can check for new updates from the Software Update screen and install the most recent update available to you.
#3. Log out of all other Apple devices.
Removing your Apple account from older devices where you’ve signed in is one of the simplest ways to resolve the Contact Photo and Poster disabled issue. Many users have reported that signing out of their Apple accounts on devices other than their iPhones permanently resolves the issue. If you have multiple iPhones and other Apple devices signed into the same account, try logging out of them to see if the problem persists.
Follow these steps to sign out of your Apple account:
- On an iPhone or iPad, go to Settings > your name and then tap Sign Out at the bottom of the screen to remove your Apple ID.
- On a Mac, go to System Preferences > Apple ID > Overview > Sign Out to remove your Apple ID.
After you’ve signed out of your Apple account on other devices, you can see if Contact Photo and Poster works on your current iPhone.
#4. Ensure that your Contact Photo and Poster are Visible to Others
Another way to resolve the Contact Photo and Poster issue is to ensure that the image you’ve added to your contact card is visible to others. To do this, Navigate to Contacts > My Card > Contact Photo & Poster > Share automatically and select Contacts Only rather than Always Ask.
#5. Enable Show My Caller ID in Phone settings
If you do not share your caller ID information with the people you call, the Contact Poster may not work properly.
So, to make it work properly, go to Settings > Phone > Show My Caller ID and enable Caller ID by turning on the Show My Caller ID toggle.
#6. Create a New Contact Photo and Poster
If you previously created a Contact Photo and Poster, but it does not appear on other people’s devices, you can try creating a new one on your iPhone.
iOS 17 allows you to set up multiple Contact Posters and easily switch between them.
To do this, navigate to Contacts > My Card > Contact Photo & Poster > Name & Photo Sharing > Edit > Create a new project and choose Camera, Photos, Memoji, or Monogram from the available options. Alternatively, you can go over our detailed guide on creating a Contact Poster.
#7. Make Sure iMessage is Enabled
To resolve the Contact Photo and Poster disabled issue, ensure that iMessage is enabled on your iPhone. If it is enabled, you can try turning it off and on again after a few seconds to resolve your problem.
To enable iMessage on your iPhone, go to Settings > Messages and toggle the iMessage switch on.
#8. Restart your iPhone
If you are unable to use this feature on your iPhone, you can try restarting your device. You can restart your iPhone by following the steps below:
- On iPhones with Face ID (iPhone X, 11, 12, 13, and 14 series), press and hold the Side and Volume buttons until the Power-off slider screen appears. To turn off your iPhone, drag the slider to the right when it appears. After your iPhone has been completely shut down, wait 30 seconds before pressing and holding the Side button until the Apple logo appears.
- On Touch ID iPhones (iPhone SE 2nd/3rd generation and iPhone 8): Press and hold the Side button until you see the Power-off slider screen. To turn off your iPhone, drag the slider to the right when it appears. After your iPhone has been completely shut down, wait 30 seconds before pressing and holding the Side button until the Apple logo appears.
After a successful restart, you can check to see if your previous contact poster is visible by calling someone and seeing if they can see your photo or poster on their screen.
#9. Force Close and Restart the Phone App
When Contact Posters start glitching on your iPhone, the next thing you can try is force-closing and relaunching the Phone app. This should resolve any temporary glitches that are causing the Phone app on your device to malfunction, thereby resolving issues with Contact Posters.
So, to force-close and relaunch the Phone app on your iPhone, follow the steps below:
- With your iPhone’s Phone app open, swipe up from the bottom and hold it halfway to open the multitasking app carousel.
- To force-close the Phone app on your iPhone, tap and hold it and slide it upwards.
- Then, on your iPhone, tap the Phone icon on the Home Screen or the App Library to relaunch it.
Check whether the problems with the Phone app or the Contact Posters have been resolved after relaunching it on your iPhone.
Similarly to the previous fix, force-closing and relaunching the Phone app on your contacts’ iPhones may resolve the Contact Poster not appearing on their iPhones.
#9. Reset all Settings
If none of the above solutions worked, you can try resetting your iPhone’s entire settings configuration for a single time as a last resort. We recommend that you perform this action only after you have exhausted all of the fixes listed above, as it will result in the removal of all of your device’s settings, including your Wi-Fi and Bluetooth connections, your Home Screen and Lock Screen layout, app permissions, and any other preferences you may have set up on iOS.
If you want to reset your settings, go to Settings > General > Transfer or Reset iPhone > Reset and then select Reset All Settings from the list of options.
After your device restarts, you can try to set up a new Contact Poster or see if the existing Contact Poster is still functional.
Why have the contact photo and poster been disabled?
If you’re wondering why contact photos and posters are disabled on iOS 17, it’s usually because of privacy settings, app conflicts, or software bugs.
Because iOS prioritizes user privacy, the right permissions and settings must be enabled for these features to function properly.
Is Contact Poster available in iOS 16 on the iPhone?
No, the new Contact Posters are only available on iPhones running iOS 17 in the Phone app. As a result, if your iPhone is not compatible with iOS 17, Contact Posters will be unavailable to you.
How do you edit a contact poster in iOS 17?
To edit a Contact Poster on your iPhone in iOS 17, open the contact page for which you want to make changes and tap the Edit button to begin the process. You can then edit or create new Contact Posters for the contact.
Can I add my own contact cards to my iPhone?
You can easily add highly customizable contact cards for your contacts on your iPhone using iOS 17’s new Contact Posters feature for the Phone app.
Conclusion
So, there you have it. This is how we fixed Contact Posters not working on iPhone in iOS 17. We hope this guide assists you in resolving issues with your device’s new Contact Posters feature and getting them to display properly when you receive calls from loved ones. And if it did help you solve the problem, please let us know in the comments section below.
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