Connect Car Insurance: Review 2023

Although the CONNECT Insurance brand may not be as popular as some of its competitors, that doesn’t change the fact that it provides affordable car insurance options for drivers. An A+ (excellent) rating from A.M. Best demonstrates that CONNECT has the financial support of a sizable corporation thanks to its parent company, American Family Insurance. Everything, starting with Connect car insurance coverage, cost, and reviews, will be discussed in this article.

What is Connect Car Insurance?

Connect car insurance generally refers to an innovative type of auto coverage that utilizes telematics technology to monitor and assess a driver’s behavior behind the wheel. Telematics involves the use of devices installed in vehicles or mobile apps to collect data on driving habits, such as speed, braking patterns, acceleration, and the time of day when driving occurs. This real-time data is then transmitted to the insurance company, allowing them to analyze the driver’s risk profile more accurately.

Policyholders often receive personalized feedback based on their driving behavior, and in some cases, they may be eligible for discounts or rewards for safe driving habits. Connect car insurance can be particularly beneficial for responsible drivers who want to pay premiums based on their actual driving performance rather than generalized statistical data. Additionally, it encourages safer driving practices, as individuals are more aware of their behaviors being monitored.

Due to the fact that individual driving habits rather than broad demographic data determine rates, this type of insurance may result in more equitable pricing for policyholders. It promotes a sense of responsibility and accountability among drivers, contributing to overall road safety while potentially reducing insurance costs for those who demonstrate safe driving skills.

How Does CONNECT Work for Car Insurance?

Among the many insurance options available from Connect are homeowner’s, auto, renter’s, umbrella, and specialty policies.

Providing “affordable insurance, handled with care” is Connect’s stated mission, so it’s no surprise that the website emphasizes this point.

As with other major insurers, Connect provides car insurance for a wide variety of vehicles, with a variety of coverage options to choose from. In order to reduce insurance costs, drivers can shop around for better policies and incentives.

CONNECT Car Insurance Features

When it comes to car coverage, you may take your pick. What makes Connect by American Family Insurance stand out? What are some of Connect’s special capabilities?

When you sign up for Connect by American Family Insurance now, you’ll gain access to these special benefits:

#1. Online Policy Management

Typically, insurance policies can be managed online. Connect, however, stands out due to the quality of its online management console. There are a lot of customizable options, including the ability to add or remove vehicles, drivers, addresses, driver’s license numbers, vehicle identification numbers (VINs), and payment methods. Instead of constantly having to call Connect, you can make policy changes yourself online.

#2. Stolen Key Coverage

Coverage for lost or stolen keys is automatically included in all Connect plans. If your keys are taken and you have full insurance coverage with Connect, the firm will pay to have your locks changed. If the cost to replace the item is less than $250, there will be no deductible.

#3. Windshield Repair

All Connect car insurance policies come with a glass repair deductible waived at no extra cost. If a specialist can fix your car rather than having to replace it, the insurance company will pay your deductible.

#4. Powered by American Family Insurance

The American Family Insurance-backed Connect is also known as CONNECT. That’s because American Family Insurance’s wholly-owned subsidiaries back Connect policies. Connect Insurance provides the personalized service of a smaller company with the stability of a larger one for your peace of mind.

#5. Accident Travel Expense Coverage

Connect’s car insurance products incorporate emergency vehicle transportation cost coverage. In the event of an accident more than 100 miles from home that renders your vehicle inoperable, the business may pay for some of your lodging and transportation costs.

What Does Connect Car Insurance Cover?

Connect car insurance typically covers the same aspects as traditional auto insurance policies. This includes:

Liability Coverage: This covers bodily injury and property damage that you may cause to others in an accident for which you are at fault.
Collision Coverage: This pays for the repairs to your own car in case of an accident, regardless of who is at fault.
Comprehensive coverage: This covers damage to your car resulting from incidents other than collisions, such as theft, vandalism, natural disasters, or colliding with an animal.
Medical Payments or Personal Injury Protection: These cover medical expenses for you and your passengers in case of an accident, regardless of who is at fault.
Uninsured/underinsured motorist coverage: This safeguards you in the event that another driver causes an accident and either doesn’t have insurance or doesn’t have enough insurance.

Connect car insurance, with its telematics technology, might also offer additional benefits such as:

Usage-Based Discounts: Policyholders might get discounts based on their actual driving habits, encouraging safer driving practices.
Roadside Assistance: Some connect car insurance policies include roadside assistance services in case of breakdowns or other emergencies.
Stolen Vehicle Tracking: Some policies offer features to help track and recover your vehicle if it’s stolen.

Furthermore, it’s important to carefully review the policy terms and conditions to understand the specific coverage offered by a connect car insurance provider, as offerings can vary between companies.

Connect Car Insurance Discounts

You can save money on car insurance with one of Connect’s many discounts.

Insurance companies offer substantial discounts to customers who demonstrate safe driving habits and have a claim-free driving history. Customers who have a history of safe driving can save money with Connect. This is referred to as a “good driver discount” in the Golden State. Connect refers to this price reduction as a Premier Safety discount in other states. To qualify, you need four years without any moving offenses, accidents, or insurance claims.

You might also be eligible for a discount from Connect if you complete a defensive driving course that has received approval from the Department of Motor Vehicles (DMV) or another similarly reputable body. Simply completing the course and presenting Connect with your completion certificate will give you a discount.

Insurance companies give discounts to policyholders whose vehicles include security systems that deter theft and safeguard the driver in the case of an accident. Connect offers discounts to customers whose vehicles are equipped with safety features such as anti-lock brakes, airbags, automatic seatbelts, and/or anti-theft systems.

Covered garage parking provides security and deters would-be thieves. Connect gives a discount to overnight garage parkers, but spots are hard to come by.

In addition, young drivers are more likely to be involved in an accident due to their lack of expertise behind the wheel. Therefore, they are subject to the highest rates for auto insurance. However, young people who perform well academically are frequently more responsible than their peers, and this may translate into safer driving behaviors and a lower accident rate. Connect gives full-time students who have excelled academically a Good Student discount.

Additional Discounts

Connect’s Student Away discount could be beneficial if you have a young driver on your policy who is attending school more than 100 miles from home. By taking advantage of these savings, you can keep your student driver on your policy all year long, giving them complete protection even when they’re home for the weekend or on break. You can save money by taking advantage of this discount rather than paying the full charge for a student driver who won’t be making frequent use of your vehicle. Please be aware that children who bring a car to school are ineligible for this offer.

Statistics demonstrate that drivers with higher levels of education are less likely to file insurance claims. Connect acknowledges this by providing a discount for drivers who have completed four years of post-secondary education beyond high school.

Connect, like many other insurers, provides substantial savings when multiple policies are purchased together. Customers who insure multiple vehicles with Connect are eligible for a multi-car discount. Connect customers who also purchase homeowners and/or umbrella policies from the firm are eligible for multi-product discounts.

Finally, Connect provides a Tenure discount to thank long-term customers. You may qualify for a discounted rate once your coverage has been in effect for a specific period of time.

Connect Car Insurance Cost: How Much Does It Cost

With CONNECT, you can get cheap car insurance from a reputable company. Car insurance customers who moved to CONNECT from Costco saved an average of $595.86 in the first year.

Comparatively, American Family, the parent company of CONNECT, estimates that full coverage car insurance will cost you $1,537 per year, and minimum coverage will cost you $500 per year, compared to the national average of $2,014 and $622, respectively.

Get an estimate from CONNECT’s site to find out how much money you may expect to spend on car insurance coverage this year.

What Is the Difference Between Connect and American Family Insurance?

Both Connect and American Family Insurance are prominent insurance companies in the United States, but they have different origins, focuses, and services.

Connect Insurance

Connect Insurance is a relatively new player in the insurance industry that leverages technology to offer various insurance products online. It focuses on providing hassle-free and user-friendly experiences through digital platforms. Connect Insurance aims to simplify the insurance process, making it convenient for customers to compare, purchase, and manage their policies online. This company often caters to tech-savvy consumers who prefer conducting their insurance transactions over the Internet.

American Family Insurance

American Family Insurance, on the other hand, is a well-established insurance company with a long history dating back to 1927. It operates through a network of agents and provides a wide range of insurance products, including auto, home, life, and business insurance. Unlike Connect, American Family Insurance offers personalized services through its local agents who work closely with customers to understand their unique insurance needs. The company emphasizes building strong customer relationships and providing tailored insurance solutions based on individual requirements.

In summary, while both companies offer insurance services, Connect is a digital-focused platform aiming for simplicity and online convenience, whereas American Family Insurance is a traditional insurer with a history of personalized service through its network of agents. The choice between them may depend on individual preferences for digital interaction and personalized support.

Does Connect Offer Accident Forgiveness?

Yes, those who choose to connect can take advantage of Connect’s accident forgiveness insurance. A negligent accident will not result in a rise in premiums at the next policy renewal if you have this type of coverage.

For example, we studied a Florida Connect car insurance policy that waives the at-fault accident provision under the following conditions:

For the three-year “experience period” that ended 45 days before the policy renewal, the motorist had no accidents in which they were found at fault.
In addition, this regulation has been in effect without interruption for the previous three years.

Does Connect Offer a Diminishing Deductible?

In the event of a car insurance claim, Connect does not provide a decreasing deductible option.

Some providers offer a decreasing deductible. While the specifics may vary by insurer, typically this protection lowers your deductible after each accident-free policy period.

For every year you don’t have any tickets or accidents, for instance, your deductible will go down by $100. Some businesses have a cap on how low you can go with your deductible (say, $500), while others let you go all the way to zero.

Connect Car Insurance Reviews

The American Family Insurance Group, of which Connect is a subsidiary, has earned high marks from customers and is in a stable financial condition. Customer satisfaction with American Family Insurance and its associated companies, such as Connect, is high. Covering policyholder liabilities shouldn’t be a problem for Connect anytime soon.

Take a look at the following reviews and ratings for more insight into Connect and American Family Insurance:

The A (excellent) financial strength rating of American Family Insurance was just reaffirmed by AM Best. From a possible 15, this is the third best. AM Best evaluates insurance businesses’ assets and liabilities to establish their solvency. It is safe to assume that American Family Insurance, Connect’s parent firm, will have no trouble meeting its financial obligations or honoring its claims in the near future.
For the fifth year in a row, AM Best has given American Family Insurance an “A+” credit rating and a “stable” outlook.
Connect has received mostly negative feedback from the 100+ users who have provided feedback on WalletHub. The website compiles feedback from users and gives it an overall score. Connect has a 1.5-star average rating across just over 100 reviews. Although many consumers have had a negative experience with Connect’s claims process, some have had a good one.
Unexpected cancellations of policies, such as those for homes and cars, are a common source of client complaints. Despite the apparent cost reductions offered by Costco’s insurance partner, several consumers have expressed dissatisfaction with the firm and its services.

Many policyholders have posted negative to positive evaluations of Connect on various review websites. The company has insured thousands of automobiles across the United States with a high level of success, but it also has a higher-than-average amount of customer complaints.

Does Connect Offer SR-22s?

Connect, in general, does not offer SR-22 coverage. However, in some jurisdictions, an SR-22 is mandatory and Connect must provide one to any driver who otherwise qualifies for auto insurance.

If a judge orders you to prove you have minimal liability coverage in your state, you’ll need to fill out an SR-22, also called a Certificate of Financial Responsibility. This document is often requested from drivers who have been convicted of a significant traffic offense such as reckless driving or driving under the influence, have accrued a high number of traffic tickets or accidents, have had their license revoked or suspended, or have been found driving without auto insurance.

The insurance company will file the SR-22 form with the state DMV on the driver’s behalf. Unfortunately, not all insurance companies will cover drivers who have filed an SR-22.

Does Connect Offer Usage-Based Insurance?

Use-based insurance is not something that Connect offers to its customers.

Your age, gender, marital status, driving history, and the type of vehicle you drive may all play a role in determining your insurance premium. Insurers will consider all of these criteria before assigning you a score. A strong score may qualify you for a lower rate on car insurance premiums.

How to File an Auto Insurance Claim With Connect

When you suffer an insured loss like a car crash, severe weather, or theft, you can file a claim with your insurance carrier and ask for compensation. Claims can be submitted quickly and easily through CONNECT’s website or claims hotline, which is open around the clock. See how below:

As soon as possible following an accident, contact [email protected], log into your online account, or call 1 (800) 872-5246. Include your name, contact information, policy type, and policy number, as well as details regarding the accident.
You should expect to hear back from a claims adjuster within one business day to talk over the specifics of your incident. Your agent will go over the details of your policy with you and help you figure out what to do next. You may furnish your agent with photographs of the scene and, if relevant, police records.
Your claims agent will work with you to schedule an inspection at a nearby repair shop if one is required. If your company offers rental car reimbursement while your vehicle is being serviced, be sure to let your agent know.
Depending on the nature of your claim, CONNECT will work to resolve it as soon as possible. You can track the status of your claim by visiting your online account or calling CONNECT.

Is CONNECT Car Insurance Worth It?: Bottom Line

If you’re searching for affordable rates and a wide variety of policy options, shopping for car insurance through CONNECT is a smart move. CONNECT’s excellent customer satisfaction score from J.D. Power suggests that most customers are usually happy with the CONNECT experience, despite the fact that CONNECT does not offer a telematics program or as many mobile capabilities as other brands.

Frequently Asked Questions

Who owns CONNECT car insurance?

CONNECT Insurance is a subsidiary of American Family, which is one of the largest car insurance companies in the country.

How long has Connect Insurance been around?

After the American Family bought Ameriprise Auto & Home Insurance in 2020, the company rebranded under the new moniker CONNECT.

Do you need Costco membership for Connect Insurance?

Connect from American Family is the car insurance provider for Costco. You don’t have to be a Costco member to buy insurance from Connect, but members get special rates.

Connect Car Insurance: Review 2023

What is Connect Car Insurance?

How Does CONNECT Work for Car Insurance?