AUTO-OWNERS INSURANCE REVIEW 2023

Discover a comprehensive assessment, analysis, and review of auto-owner insurance that helps to safeguard your vehicles and provides other forms of insurance. Auto-Owners Insurance offers various types of insurance through independent agents as well as comprehensive coverage tailored to unique business needs, efficient claims handling, and protection against bodily injury, property damage, or personal injury. Here is the review of auto-owners insurance companies in 2023.

Auto-Owners Insurance

Auto-Owners Insurance is a mutual insurance company that offers a range of insurance products. It is the second-largest property and casualty insurer in the Auto-Owners regional market, operating in 25 out of 26 states in that market. The company provides various types of insurance through independent agents, including auto insurance, homeowners insurance, life insurance, business insurance, and more.

Types of Insurance Offered by Auto-Owners Insurance

#1. Auto Insurance

Auto-Owners Insurance offers coverage for automobiles, protecting against accidents, theft, and other damages. They also offer additional benefits such as at-fault accident forgiveness, collision coverage advantage, common loss deductible, and rental car coverage.

#2. Homeowners Insurance

Auto-Owners Insurance provides homeowners insurance that covers homes and their contents against various risks. They offer standard homeowners coverage as well as additional options that can be customized to meet individual needs.

#3. Life Insurance

Auto-Owners Insurance offers life insurance policies to provide financial protection for individuals and their families in the event of death. They have Auto-Owners Life Insurance Company, which had $42 billion of life insurance in force in 2019.

#4. Business Insurance

Auto-Owners Insurance provides insurance coverage for businesses, including property insurance, liability insurance, workers’ compensation, and more. They tailor their policies to meet the specific needs of different types of businesses.

#5. Commercial Insurance

Auto-Owners Insurance provides commercial insurance coverage for businesses. This includes commercial property insurance, commercial liability insurance, commercial auto insurance, workers’ compensation insurance, and other specialized coverages tailored to the unique needs of businesses.

#6. Umbrella Insurance

Auto-Owners Insurance offers umbrella insurance, which provides additional liability coverage beyond the limits of underlying policies such as auto or home insurance. This coverage helps protect individuals and businesses from large liability claims.

#7. Renters Insurance

Auto-Owners Insurance offers renters insurance, which provides coverage for personal belongings and liability protection for individuals who rent their homes.

#8. Motorcycle Insurance

This type of insurance may provide motorcycle insurance coverage, protecting riders and their motorcycles against various risks on the road.

Auto-Owners Insurance Group

Auto-Owners Insurance Group is a mutual insurance company that offers various insurance products. The group consists of several member companies that operate in different states and provide different types of insurance coverage.

Members of the Auto-Owners Insurance Group

#1. Auto-Owners Insurance Company

This stock company is the second-largest property and casualty insurer in the group and operates in 25 out of 26 states in the Auto-Owners regional market. They offer auto insurance, homeowners insurance, life insurance, business insurance, and more.

#2. Home-Owners Insurance Company

This stock insurer writes property and casualty products in 9 out of the 26 states in the Auto-Owners regional market. They specialize in homeowners insurance and provide coverage for homes and their contents against various risks.

#3. Property-Owners Insurance Company

This insurer writes property and casualty products in Georgia, Indiana, and Michigan. They offer insurance coverage for properties against risks such as fire, theft, and natural disasters.

#4. Southern-Owners Insurance Company

In Florida, this stock insurer writes both property and liability policies. They offer insurance protection for both residential and commercial buildings located inside the state.

#5. Auto-Owners Life Insurance Company

This company is part of the Auto-Owners Insurance Group and focuses on life insurance. They receive over 45,000 life insurance applications per year and had $42 billion of life insurance in force in 2019.

#6. Atlantic Casualty Insurance Company

This company is a member of the Auto-Owners Insurance Group and provides commercial insurance solutions. They specialize in offering coverage for general liability, excess liability, and commercial auto insurance.

#7. Concord Group Insurance Companies

Concord Group Insurance Companies is a regional insurance provider operating in Maine, Massachusetts, New Hampshire, and Vermont. They offer personal and commercial insurance products, including auto, home, and business insurance.

#8. Capital Insurance Group

Capital Insurance Group (CIG) is a regional insurance provider operating on the West Coast, specifically in Arizona, California, Nevada, Oregon, and Washington. They offer a range of insurance products, including auto, home, and business insurance.

Auto-Owners Insurance Review

Auto-Owners Insurance has received positive reviews for various aspects of its services. Here are some key positive reviews.

#1. Overall Performance

Auto-Owners Insurance has earned a 5-star rating for overall performance, indicating high customer satisfaction and positive experiences.

#2. Helpful Representatives and Prompt Claims Process

Customers have reviewed positive experiences with helpful representatives and a prompt claims process when dealing with auto-owner insurance.

#3. Coverage Options and Discounts

Auto-Owners Insurance offers a wide range of coverage options and discounts, allowing customers to personalize their insurance protection.

#4. Low Complaint Rate

According to the National Association of Insurance Commissioners (NAIC), Auto-Owners Insurance receives few consumer complaints.

#5. Financial Stability

Auto-Owners Insurance has received an A++ financial rating from A.M. Best, indicating strong financial stability.

#6. Convenience and Discounts

Customers may benefit from the convenience and discounts of bundling multiple insurance policies with Auto-Owners Insurance.

#7. Positive Customer Service

Auto-Owners Insurance has been praised for its understanding, compassion, and great customer service.

Negative Reviews

Auto-Owners Insurance, despite generally receiving positive reviews, has been criticized in several areas, which are

#1. Lack of Online Quotes

Auto-Owners Insurance does not offer online quotes, which may be seen as a drawback for customers who prefer a quick and convenient quote process.

#2. Mixed Reviews on Claims Process

Some customers have expressed dissatisfaction with the claims process of Auto-Owners Insurance, mentioning delays or difficulties in getting claims resolved.

#3. Limited Online Presence

Some customers have mentioned that Auto-Owners Insurance has a limited online presence, which may be a disadvantage for those who prefer online account management and communication.

#4. Limited Availability

They operate in 25 out of 26 states in the Auto-Owners regional market, which means it may not be available in all areas.

Auto-Owners Insurance Pay

Auto-Owners Insurance offers various options for policyholders to pay their bills and manage their accounts.

Methods And Features Of Auto-Owner Insurance

#1. Online Payment

Auto-Owners Insurance provides an online payment option, allowing policyholders to pay their bills conveniently through their website or mobile app This feature enables policyholders to view billing details, edit payment methods, and check payment history.

#2. Recurring Payments

Policyholders have the option to set up recurring payments, ensuring that their bills are automatically paid regularly.

#3. Pay by Phone

Auto-Owners Insurance offers a pay-by-phone option, allowing policyholders to make payments over the phone.

#4. Pay by Mail

Policyholders can also choose to pay their bills by mail. Auto-Owners Insurance provides a mailing address where payments can be sent.

#5. Customer Center

Auto-Owners Insurance provides a customer center that offers online access to policy information. Through the customer center, policyholders can pay their bills, view policy documents, and access current claim information.

#6. Billing Representatives

Auto-Owners Insurance provides billing representatives who are available to discuss payment options and assist policyholders with any billing-related inquiries.

#7. Online Access

Auto-Owners Insurance offers online access to policyholders through their website and mobile app. This allows policyholders to conveniently manage their accounts, pay bills, view billing details, edit payment methods, and check payment history.

#8. Paperless Billing

This gives policyholders the option to go paperless, reducing the need for physical mail and potentially qualifying for a green discount.

Auto-Owners Insurance Home Insurance

Auto-Owners Insurance offers various home insurance products and coverages to protect homeowners.

Features And Benefits Of Their Home Insurance Coverage

Auto-Owners Insurance offers a range of home insurance products and features to meet the needs of homeowners, which include:

#1. Coverage Options

Auto-Owners Insurance provides various coverage options, including home insurance, condo insurance, renters insurance, rental dwelling insurance, and mobile home insurance.

#2. Dwelling Coverage

Auto-Owners Insurance offers dwelling coverage, which protects the physical structure of your home and any attached structures, such as garages or decks.

#3. Other Structures Coverage

This coverage extends to other structures on your property that are not attached to your home, such as detached garages, sheds, or barns.

#4. Equipment Breakdown Coverage

Auto-Owners Insurance includes coverage for equipment breakdown, which can help cover the cost of repairing or replacing essential home systems and appliances in the event of a mechanical or electrical breakdown.

#5. Special Personal Property Coverage

Auto-Owners Insurance offers special personal property coverage, which provides broader coverage for personal items, including loss, misplacement, staining, or defacing.

#6. High-Value Homes

Auto-Owners Insurance offers coverage for high-value homes, ensuring that homeowners with more expensive properties have adequate protection.

#7. Discounts

Auto-Owners Insurance provides various discounts to help homeowners save on their insurance premiums. These discounts may include having smoke detectors, a history of paying premiums on time, or bundling multiple policies.

#8. Online Account Management

Auto-Owners Insurance allows policyholders to manage their accounts online. This includes the ability to pay bills online, view documents, and opt for paperless billing.

Auto-Owners Insurance Commercial

Auto-Owners Insurance offers a range of commercial insurance products to meet the needs of businesses.

Coverage Options Of Auto-Owners Insurance Commercial

#1. Commercial Auto Insurance

Auto-Owners Insurance provides commercial auto insurance coverage for businesses that rely on vehicles to operate smoothly. This coverage includes liability protection for owned, leased, hired, rented, or borrowed vehicles used in the business.

#2. Business Insurance

Auto-Owners Insurance offers a wide variety of insurance products to cover different types of businesses. While the specific details of their business insurance coverage are not mentioned in the search results, it can be inferred that they provide comprehensive coverage tailored to the unique needs of each business.

#3. Claims Management

Auto-Owners Insurance has been recognized for its exceptional customer service and claims management, demonstrating its dedication to providing efficient and reliable claims handling for commercial policyholders.

#4. Commercial Property Insurance

Auto-Owners Insurance provides coverage for commercial property, protecting buildings, equipment, inventory, and other physical assets owned by the business.

#5. Commercial Liability Insurance

This coverage protects businesses from claims and lawsuits related to bodily injury, property damage, or personal injury caused by the business’s operations, products, or services.

#6. Workers’ Compensation Insurance

Auto-Owners Insurance may offer workers’ compensation coverage, which provides benefits to employees who suffer work-related injuries or illnesses. This coverage helps cover medical expenses, lost wages, and rehabilitation costs.

#7. Professional Liability Insurance

Auto-Owners Insurance may provide professional liability coverage, also known as errors and omissions insurance, which protects businesses and professionals from claims of negligence, errors, or omissions in the services they provide.

#8. Independent Agents

Auto-Owners Insurance works with independent agents who provide local, personalized expertise. This approach allows businesses to work closely with agents who understand their specific needs and can help them find the right commercial insurance solutions.

Are Auto-Owners Expensive?

Auto-Owners Insurance provides a variety of insurance products for individuals and businesses, including auto, home, commercial, umbrella, renters, motorcycle, boat, and life insurance. The cost of these policies varies based on coverage options, location, and individual circumstances. While some suggest that auto insurance rates are above the industry average, others claim they are generally below. Each person’s insurance costs are unique and are subject to various factors.

Is Auto-Owners Good at Paying Claims?

Auto-Owners Insurance rating indicates its ability to pay customer claims even when many are filed simultaneously. The company has been financially strong enough to pay claims historically. However, some customer reviews suggest that the claims process could be improved.

What Is the Financial Rating for Auto-Owners Insurance?

Auto-Owners Insurance has an A++ (superior) financial strength rating from A.M. Best. This rating means that the company has an excellent ability to pay customer claims, even if many claims are filed simultaneously. Auto-Owners Insurance has been financially strong enough to pay claims historically. For 51 consecutive years, A.M. Best has given the company the highest rating possible.

What Is the Grace Period for Auto-Owners Insurance?

Auto-Owners Insurance offers a grace period of 7 days for new car policy additions, but no standard grace period for regular payments. It is advisable to make timely payments to avoid coverage lapses. Grace periods for car insurance payments can range from 3 to 30 days after the due date before canceling coverage.

Is Auto-Owners Legit?

Auto-Owners is a legitimate insurance company that offers auto, home, life, and business insurance. Established in 1916, it is a Fortune 500 company with an A++ financial strength rating from A.M. Best. The company has a strong presence in the insurance market and operates in multiple states.

What Company Owns Auto Owners?

The mutual insurance company Auto-Owners Insurance Group owns Auto-Owners Insurance. The Auto-Owners Insurance Group consists of several subsidiary companies, including Auto-Owners Life Insurance Company, Owners Insurance Company, Home-Owners Insurance Company, Property-Owners Insurance Company, and Southern-Owners Insurance Company. These companies operate in different regions and offer various insurance products.

Are Auto Owners Pulling Out Of Florida?

Auto-Owners Insurance is not leaving Florida, despite the existence of a Florida-specific subsidiary called Southern-Owners Insurance Company. However, there is no recent indication that Auto-Owners Insurance is being removed from the state.

Where Is The Headquarters For Auto-Owners Insurance?

The headquarters of Auto-Owners Insurance is located in Lansing, Michigan, United States. The specific address is 6101 Anacapri Blvd, Lansing, MI 48917.

Is Auto-Owners Insurance Licensed In North Carolina?

Yes, Auto-Owners Insurance is licensed to operate in North Carolina. Auto-Owners Insurance serves customers in North Carolina along with several other states. The company has a wide regional market and offers various insurance products, including auto, home, and life insurance.

Conclusion

Auto-Owners Insurance has received positive reviews for its overall performance, helpful representatives, and prompt claims process. However, it lacks online quotes, a mixed claims process, a limited online presence, and limited availability in some areas. Auto-Owners Insurance provides a range of home insurance products and coverages to protect homeowners, including dwellings, other structures, equipment breakdowns, special personal property, and high-value homes. These coverage options cater to various needs and protect homeowners’ assets.