Looking for a logistics company? Simply searching for a logistics company near me will bring a long list of results to sort through.
Every name on the search engine list may not be in your vicinity, but you’ll still find plenty of companies nearby to sort through. This takes care of part of the search process: from this initial list, you can start narrowing down your options. But how do you know you’re picking the right logistics company for your needs?
The logistics company is responsible for multiple aspects of your supply chain management, and you don’t want to get it wrong. After all, the wrong logistics company can leave your customers without their shipments. To help guide you, here are a few aspects to consider in a logistics service.
Company Reputation
Reputation can be key. If a company has a reputation for poor transportation planning and shipment management, they’re probably not a good fit for your organization. When you experience shipping and transportation problems, it trickles down to your customers. This isn’t beneficial for your business and can tarnish your brand’s reputation.
You want to work with a logistic provider who has a stellar reputation, and you also want to look for a knowledgeable service with plenty of experience. This indicates the logistics provider is capable of handling any problems that frequently pop up in the supply chain.
Access to the Latest Technology
Technology is constantly advancing and you want to partner with a logistic supplier that is current with industry standards, which includes using GPS tracking for all cargo and RFID tracking of stored inventory. Since online orders often make up a large part of a retailer’s business, online order tracking is also a necessity.
Look for a logistic company using a secure data network. While you want access to the network, you also want to keep hackers out. Don’t forget about flexibility. Can the logistics provider tailor their services to meet your specific needs?
This can include handling any last-minute changes and dealing with unplanned delays. The service should be able to work with all of the products you carry, and this means having the latest technology.
Check for Insurance
Even though your company carries insurance on its goods, your logistics partner should have their own insurance as well. Depending on how the goods are being transported, the logistic service may be legally required to carry insurance. Once your goods leave your property, your company insurance may not cover any loss, damage, or theft.
While liability insurance is a good start, you may want to choose a service that has full coverage. This way, your goods are insured during storage, shipping, and transport. You get a little extra peace of mind knowing your products are insured.
Customer Service
You may not think customer service is a priority until there’s an issue. Now you’re desperate to get in touch with someone at the logistics service.
You want more out of a customer service department than being told someone will get back to you. The service department should be able to answer your questions and resolve any issues. These issues can include a late delivery or goods no longer tracking during shipment.
Don’t forget to find out about the hours. Ideally, you want the customer service center open and available 24/7.
Scaled to Meet Your Needs
Logistic services vary in size, just like companies. Some are small and only deal in-state, while others have a global reach. Think about what you need from a logistic service.
Do you want all of your products stored close by or divided around the country? What about fleet size and type? Are you okay with a small fleet of delivery trucks, or will you also require airplanes to ship your freight around?
What about the logistics company’s shipping partners? Do they have a wide network, or are they limited to only a couple of partners? The answers to these questions will help you decide if they’re the right fit for your business.
Compare Rates
Rates charged by a logistics company will vary and they also affect your organization’s bottom line. Take some time to compare rates and look at what’s included at each price point. Some services charge extra for storage, while others include it at a flat rate.
You may also want to ask about discounts on large orders or for shipping bulk items. Sometimes, you can find savings in unexpected places that can help improve your company’s profit margin.
Only Work with the Best Logistics Company
When it comes to shipping and transporting your goods, you don’t want to settle for second best—so make sure you take your time and do some research before choosing a logistics company in your area.
It’s crucial to consider their track record, reliability, and the range of services they offer to ensure that they align with your specific needs and budget, ensuring a smooth and efficient shipping experience.
