Searching for the best Spiceworks competitors? Take a pause, because you have come to the right place. In this guide, we will be explaining extensively 10 Spiceworks competitors that might just meet all your needs better than Spiceworks. As much as Spiceworks has made a name for itself in the help desk software market, it hasn’t gotten there without obstacles. Especially large establishments might find their feature set too restricted, and their in-app ads can be tedious. Let’s dive in!
Overview
Spiceworks is cloud-based software for managing support requests received via the user portal or via email. It’s well-known for its flexible user portals, private comments, and ticket-sharing capabilities. Hence, to track ticket status and agent efficiency, it helps you generate vital help desk reports. In addition, the Spiceworks mobile app allows you to manage tickets even when you’re on the go by providing push notifications with the most recent ticket updates.
Best Spiceworks IT Help Desk
The right customer service tool must meet your business’s needs and goals. While Spiceworks Helpdesk can be an excellent ticket management application for small IT teams, it lacks basic functions and may not be most effective for your firm. So before choosing a Spiceworks competitor, know your goals. After defining your goals, choose which Spiceworks competitor meets your business needs best.
Features Of Best Spiceworks IT Help Desk
You, as a support staff member, may have a different set of features in mind that are essential to your workflow. However, we have put together a list of some features that every competitor must offer.
#1. Ticket Management
The alternatives to Spiceworks need to include comprehensive ticket management features such as ticket prioritizing, tracking, and sorting, among others.
#2. Knowledge Base
You can cut down on the number of tickets you sell by using a self-service site or knowledge base. Your team should be able to use the tools to create a library of help pieces, frequently asked questions, video tutorials, and more.
#3. Reports and Analytics
Every Spiceworks competitor should provide support managers with an in-depth analysis of team success in the form of KPIs, statistics, and user experience metrics.
#4. Automation
The available choices must offer robust automation capabilities, such as automatic ticket routing and alerts, among other things, so that your team can save time by avoiding performing the same duties over and over again.
Best Spiceworks IT Help Desk: Examples
Whether you run a startup, a huge firm, or an eCommerce business, you’re looking for the best help desk choices. In other words, People need Help Desk Software, and they want powerful, easy-to-use software with live chat, social media integration, and mobile help. Also, end users and asset management are important when comparing Spiceworks help desk options. To assist you in choosing the best Spiceworks Help Desk, we’ve listed the best Spiceworks help Desk competitors, including,
#1. Jira Service management
Most people are familiar with Jira, a work and project management solution for IT and software development. Atlassian’s Jira Service Management is the finest Spiceworks solution for IT, service, and customer support organizations. It helps IT and development teams collaborate using service requests, incidents, problems, and change management features. Also, users can link service desk requests to software issues without escalation because of Jira’s seamless integration.
#2. ProProfs Help Desk
This is a free Spiceworks competitor that lets you track all IT issues. Customer and staff complaints can be reported through email, live chat, web forms, the help center, and more. Where operators can handle all tickets, prioritize priority issues, add Labels, communicate internal comments, and resolve issues from one interface. ProProfs also helps you design effective chatbots for 24/7 customer support, unlike other platforms.
#3.Freshservice
With no-code workflows and powerful automation technologies, Freshservice, a Spiceworks competitor, can help you increase IT service output. Sharing ideas and the best answers with agents naturally makes them more productive. Freshservice has powerful issue management tools that let you send tickets by email, phone, a self-service website, or in person. You can also set many SLA policies and deadlines for tasks based on business hours or categories of help issues.
#4. Solarwinds service desk
Due to its strong ITSM features, Solarwinds Service Desk is seen as a strong competitor to Spiceworks. You can easily handle tickets that users send you via email, a service site, phone calls, a mobile app, live chat, or even in person. The tool lets you make detailed reports on SLA violations, ITIL processes, CSAT scores, and average settlement times so that you can move in the right direction. Solarwinds also has a number of change management features that can help you quickly plan, review, and implement changes across the whole company.
#5. SysAid
Another popular Spiceworks competitor gives help desk workers the tools they need to fix IT issues throughout the entire firm. Strong automation is built into the tool. Also, problems can be promptly classified and prioritized based on conditions, so you can start solving them. Additionally, SysAid can improve your self-service.
#6. BMC Helix ITSM
With the help of intelligent and omnichannel self-service, BMC’s ITSM tool can help you reduce call counts. You can discover potential issues and rapidly fix them with proactive incident and problem management technologies for IT help desks. Thus, BMC Helix ITSM helps you solve problems by grouping comparable requests. Additionally, you may control the lifecycle of knowledge pieces to keep them current with new trends.
#7. JitBit Helpdesk
Jitbit is a help desk ticketing system that is easy to set up and takes less time than Spiceworks. This product comes in two versions—SaaS and on-premise—so that businesses can easily meet their different help needs. Also, JitBit’s help desk has powerful ticketing tools like asset tracking, a knowledge base, file attachments, ticket tagging, email integration, live chat, and much more. You can see an overview of all your open tickets and any connected files or documents.
#8. TOPdesk
TOPdesk, one of Spiceworks’ best competitors, can help your firm register all IT help desk requests and issues and dispatch tickets to the right agents. This means you can make IT support operations run more smoothly with call registration, robust automation, and dynamic reporting. Create, build, and post your own self-service site to help customers worldwide.
#9. LiveAgent
LiveAgent is another great help desk choice that lets you talk to end users through a number of different channels. You can handle requests sent via email, live chat, contact forms, and even Facebook and Twitter, which are the most popular social media sites. This competitor to Spiceworks is known for its easy-to-use live chat tool. With its stylish live chat tool, you can get customers more involved and help them decide what to buy. In addition to this, you can invite users to chat based on their time on your website or landing pages.
#10. Vivantio
Vivantio offers a powerful platform that can be used to help both internal and external customers. With Vivantio’s built-in CRM tool, you can get a 360-degree view of all your current users and prospects. This tool even lets you create a “white-labeled” self-service portal that matches your company’s general design and branding. Furthermore, you can send polls through closure emails to get useful feedback on the quality of your help desk service.
Best Spiceworks Competitors
To manage networks and IT, all departments need a management tool. Spiceworks has free IT management tools. Together, these solutions can be used to manage help desk personnel, provide support for numerous sites, and track supplies.
As much as companies search for Spiceworks competitors. One of the major challenges with IT management is that you need tools for proper organization to take effect. Therefore, you should look for products that combine the following features:
- Licensing hardware and software inventory
- Automatic finding of network parts
- During outages, alerts and monitors
- Reporting on the tools and network
- Bandwidth study of important parts of the network
- Mapping the network’s topology
Best Spiceworks Competitors: Examples
Spiceworks’ IT management tools have their uses, but if you want more than what you can get with a variety of free tools, you might want to look at one of Spiceworks’ competitors above. When choosing, think about the type of network you have, the types of monitoring and alerts you want, and how you want the data to be presented.
#1. Helplama Helpdesk
Helplama Helpdesk is a cloud-based and unified customer service platform that allows you to serve clients via live chat, phone, email, social media, and more. Furthermore, Helplama’s AI system for managing returns and email drafts will minimize your team’s effort and boost productivity. It’s also one of the few platforms in this business that enables automated agent training based on historical customer interactions/tickets.
#2. Zoho Desk
Zoho Desk is an all-in-one help desk ticketing system that lets you help customers more quickly and effectively. It is easy to set up and can be changed in many ways. Zoho Desk has an easy-to-use scheduling view that makes it easier for teams to work together. Furthermore, it has automation tools that make it easy to scale to many customers.
#2. Nagios Network Analyzer
The Nagios Network Analyzer shows all network data, including problems with bandwidth and possible security threats. The Network Analyzer has an easy-to-use interface that makes it simple to look at network data. Using wizards, you can set up alerts that will let IT know about bandwidth problems or other suspicious behavior so that problems can be fixed right away. You can also quickly add new sources that you want to keep track of.
#3. SolarWinds Network Performance Monitor
SolarWinds Network Performance Monitor (NPM), a competitor to Spiceworks Connectivity Dashboard. They automate cloud, on-premises, and hybrid infrastructure tracking and network issues. It supports the industry-standard Simple Network Monitoring Protocol. Each network device has an SNMP agent program, and NPM is the controller. They help you manage IT assets and inventory and find new devices automatically, so you don’t have to set up the system.
#4. Datadog
Datadog is a cloud-based service with built-in integrations that manage hardware and monitor networks. It can keep an eye on several targets, but cloud services are its main goal. This includes support for popular web services like Amazon Web Services, Microsoft Azure, and Google Cloud. Datadog can also watch both Linux and Windows virtual machines and standalone computers. The response gives you different options for setting up alerts based on your needs. You can set up threshold-based alerts for a single device or for a group of devices. Datadog can send reports using third-party tools like Slack and PagerDuty. While Datadog does not provide traditional reports, the Notebooks feature allows you to view past reports.
#5. ManageEngine OpManager
OpManager from ManageEngine is another Spiceworks competitor to think about. This network management tool lets you see everything connected to the network, including printers, routers, and LAN controllers. From the point of view of tracking, you have several choices. You can check how well Windows or Linux physical computers are running by looking at how much memory, CPU, and disk space they are using. But you’re not just limited to physical devices: OpManager also shows virtual systems and platforms, including VMware, Hyper-V, and Xen.
What is Better Than Spiceworks?
TOPdesk is one of the best alternatives to Spiceworks and can help your business register all requests and incidents with your IT help desk
Is Spiceworks Discontinued?
In 2021, Spiceworks announced to its community that its On-premises desktop software would be end-of-life by the end of the year.
Is Spiceworks Free for Business?
Spiceworks is free for everyone, from personal users to enterprise operations.
Who is Spiceworks Owned By?
Ziff Davis completed the acquisition of Austin, Texas-based Spiceworks in September 2019.
Can Spiceworks Monitor Internet Connection?
Free-of-charge, user-friendly, real-time network monitoring software is provided by Spiceworks. This program identifies problems with your network before end users become aware of them.
References
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