BMC Helix ITSM integrates cutting-edge digital and cognitive automation technologies into a cloud-native platform, empowering customers to deliver intelligent and predictive operations management across hybrid and multi-cloud deployments. This article explains what BMC Helix RemedyForce is all about. We also added the differences between BHC Helix vs ServiceNow to shed more light on the concept of BMC Helix.
Let’s dive in now!
What Is the BMC Helix?
BMC Helix Operations Management is an all-in-one observability and AIOps solution built from the ground up to handle complex hybrid-cloud settings. In order to have successful AIOps, observability data should be handled in a service-centric manner. Put all of your IT data in one place, including metrics, events, logs, incidents, changes, and topologies from the outside world. Automatically created dynamic business service models allow you to monitor service health and do industry-leading root-cause analysis. Enhance the signal-to-noise ratio by correlating, de-duplicating, and suppressing AI events to generate actionable scenarios. Benefit from AI-assigned probabilities assigned to causal nodes in data and service models for instantaneous root-cause isolation.
Business Service Health monitoring and artificial intelligence outage prediction help catch problems before they impact customers. Use log enrichment and analytics to speed up your troubleshooting. Get the help you need to quickly request and run automation from BMC and other services.
Why Should You Use BMC Helix?
BMC offers cutting-edge IT service management (ITSM) tools. The on-premises version of the BMC Remedy platform is called BMC Remedy, while the cloud-based BMC Helix goes by the same name. BMC Helix ITSM combines the two, and it can be deployed in a multi-cloud scenario whether it is hosted in the cloud or on-premises. When it comes to IT service management (ITSM), BMC Helix is at the forefront of what’s new and improved.
Also, the platform can quickly process and store massive amounts of data. It doesn’t matter if you’re dealing with incidents and tickets, overseeing infrastructure, or performing some other type of IT-related task.
With BMC Helix, you can streamline the incident creation and resolution process, zero in on the most important issues, and lighten the strain on managers. It also uses AI to identify groups of related problems for easy analysis and streamlined administration. The software facilitates the clear presentation of data pertaining to service and operations management across departments.
Key Features of BMC Helix
The following are the features of BMC Helix Cognitive Service Management:
#1. The BMC Helix: Cure
It provides incident auto-classification, assignment, and routing as part of service management. Maintaining the fitness and peak performance of a multi-cloud ecosystem relies heavily on centralized administration as well.
#2. BMC Helix: Business Workflows
It extends support for business lines like HR, Facilities, and Procurement outside of IT. Having strong self-service capabilities allows a resource to use less manual effort. A System of Engagement is created through cognitive, omnichannel service interactions, which lead to improved user experiences and outcomes.
#3. BMC Helix: Digital Workplace
Offers proactive, user-friendly technological problem resolution with a seamless, intelligent, omnichannel conversational experience across all devices and channels, including the Web, mobile, SMS, Chatbot, and Skype.
#4. BMC Helix: Discovery
BMC Helix gives you a bird’s-eye perspective of your service infrastructure, which is crucial for modern, multi-cloud service administration. Rapid, efficient service delivery is enabled through an enterprise-wide system of predictive service management technologies.
#5. BMC Helix: Innovation Suite
Platforms in the cloud are built on microservices that can be easily customized, updated, and integrated thanks to REST APIs and that make use of artificial intelligence and machine learning.
Challenges
Modern service management is extremely labor-intensive and time-intensive. The current state of IT service management (ITSM) systems and procedures is laborious, inaccurate, and slow, all of which increase expenses and decrease output. Businesses are shifting workloads to the cloud to reduce the amount of time spent on maintenance and increase their computing power on demand. When companies use BMC software, they may anticipate a seamless and effective move.
They hope to save costs without compromising their potential to expand rapidly now that making innovations takes so much less time. Disruptions in the field of service management are being brought about by developments in artificial intelligence (AI), machine learning (ML), chatbots, virtual agents, and the Internet of Things (IoT). Smart corporate leaders are embracing these new technologies and using them to solve real-world challenges and gain a competitive edge.
This intelligent, human-centered user experience fuels your IT transformation, allowing you to work more effectively. Cloud-delivered services offer exceptional flexibility, although hybrid and on-premise options are also available.
Solution Attributes
It has all the tools you need to give your company excellent, strategic, and market-leading service management.
The BMC Helix CMDB is also a central repository for information from several different places: The specifics of your role inside the company will determine the nature of the training you receive. The strong, easy-to-use, and smart interface of the BMC software, which works across platforms, may help solve problems quickly and accurately.
- The scope and simplicity of change management capabilities are impressive.
- Gain instant insight into the company’s priorities based on hard facts.
Benefits of BMC Helix
The following are the benefits of BMC Helix:
#1. Speed
Containers are becoming the rapid delivery model of choice in multi-cloud settings. This is because containers allow deployments to happen more quickly and often. They allow for the streamlined operations that are essential for keeping up with the pace and scope of modern companies.
#2. Cost
Containers allow for operating flexibility and efficiency at scale, especially when it comes to updates and maintenance that need to be done over and over again. Meanwhile, the cognitive powers of Helix can assist in cutting back on support expenses. Intelligent chatbots or virtual agents, for instance, can handle L0/L1/L2 tickets and reallocate human resources to higher-order issues, expanding support capacities while decreasing service costs. Also, you can save money on infrastructure and operations by switching to an everything-as-a-service model.
#3. Exactness and Contentment
In order to provide more precise updates and resolutions, Helix incorporates AI, machine learning, and automation across its whole service range.
BMC Helix RemedyForce
BMC Software created the IT service management (ITSM) platform known as Remedy. Since the software is now part of the BMC Helix platform, it has been rebranded as BMC Helix RemedyForce. The solution’s reporting features allow you to make dashboards out of your own bespoke reports.
BMC Helix RemedyForce was created to be an all-inclusive tool for administering computer networks. Among its many aspects are:
- Handling Emergencies: Issues affecting the IT infrastructure can be promptly identified, prioritized, and fixed with the help of Remedy, which is used by IT departments.
- Managing transformation: It provides a structure for lowering the likelihood of mistakes and service interruptions during IT infrastructure change management.
- Controlling issues: The platform aids IT departments in tracking down and fixing the origins of recurrent problems, which in turn reduces the frequency and severity of occurrences.
- Management of service levels: Helps businesses create and maintain customer service agreements (SLAs) to guarantee that IT services live up to requirements.
- Management of assets: It’s a one-stop shop for keeping track of all of an organization’s gear, software, and licensing, allowing for more efficient use of those resources.
- Management of knowledge: The software facilitates the collection, storage, and dissemination of information inside IT departments, hence, enhancing productivity and decreasing the likelihood of mistakes.
Also, BMC Helix RemedyForce is a powerful IT service management (ITSM) software that offers a wide variety of tools for efficient IT service management.
Read Also: TOP BMC TRUESIGHT COMPETITORS & ALTERNATIVES 2023
BMC Helix vs ServiceNow
There are a few things that differentiate BMC Helix vs ServiceNow. Let’s check out what BMC Helix vs ServiceNow is all about before diving into the differences.
What Is BMC Helix?
BMC Software created the IT service management (ITSM) platform known as Remedy. Since the software is now part of the BMC Helix platform, it has been rebranded as BMC Helix Remedy.
What Is ServiceNow?
ServiceNow is a cloud-based IT service management (ITSM) platform that facilitates improved service delivery by streamlining processes and automating routine operations. IT services, employee workflows, and customer support requests can all be managed with its many helpful features.
Two cloud-based ITSM platforms that can assist IT departments in managing service requests, resources, and configuration items are BMC Helix ITSM (previously Remedy) and ServiceNow ITSM. While BMC Helix ITSM is more user- and administrator-friendly, it lacks the flexibility and robust CMDB features of ServiceNow ITSM.
The following are the differences between BMC Helix vs ServiceNow:
#1. BMC Helix vs ServiceNow: Features
Both BMC Helix ITSM vs ServiceNow ITSM offer great customization and flexibility to address the specific demands of any organization, but they do so in different ways. BMC Helix ITSM is user-friendly by design. The incident search feature is fast and reliable, and tickets may be edited and viewed at any time during the submission process. The platform provides a number of options for automating and triggering workflows, such as saving the resolved ticket’s information to a knowledge base that users and IT staff may access. If users of BMC Helix ITSM generate the same kinds of reports frequently, the report templates can greatly reduce their time spent on report creation.
ServiceNow ITSM provides a highly flexible and adaptable platform with a wealth of features. Its CMDB features are particularly strong, with advanced search, filtering, and dependency options for users. Users who have to do a lot of similar activities will welcome the “shopping cart” function, which lets users set up several tasks with the same information, make any necessary adjustments, and then submit everything with a single click. Each user’s workload may be easily assessed thanks to the ticket assignment overview.
#2. BMC Helix vs ServiceNow: Incorporating Outside Parties
Pre-built interfaces with Microsoft Office 365, Salesforce, and Zoom are available in ServiceNow’s extensive integration center. ServiceNow also features a powerful application programming interface (API) that facilitates the creation of unique connections to third-party applications. ServiceNow’s integration center makes it easy to find and set up third-party integrations without leaving the ServiceNow environment.
And it’s not just IT operations tools, cloud platforms, and security products that can be integrated with Remedy; there are a wide range of additional enterprise tools and systems as well.
#3. BMC Helix vs ServiceNow: Interface for Users
The goal of developing ServiceNow’s user interface was to make it more all-encompassing and suitable for IT service and operations management groups. ServiceNow also has a highly adaptable user interface, with a variety of dashboards and reports to aid in data visualization for teams.
BMC Helix, on the other hand, has an up-to-date and easy-to-navigate user interface that places an emphasis on automation and AI. The cognitive automation features it provides help businesses save time and effort on mundane operations so they can focus on more important endeavors.
#4. BMC Helix vs ServiceNow: Scalability
ServiceNow’s modular architecture makes it suitable for businesses of all sizes. The cloud-based version of ServiceNow can be scaled up or down quickly, while the on-premises version is ideal for more extensive enterprise deployments. BMC Helix was developed with scalability in mind. The cloud-based version of BMC Helix is highly scalable to meet the growing or shrinking demands of any business, and the on-premises version is ideal for enterprises of any size.
Both ServiceNow and BMC Helix are scalable, but where ServiceNow excels is in its interface, which is tailored to IT service management and IT operations management teams.
#5. BMC Helix vs ServiceNow: Limitations
Each platform has its advantages; however, BMC Helix ITSM and ServiceNow ITSM both have their drawbacks. The degree of detail provided by BMC Helix ITSM is generally lower than that of ServiceNow ITSM. Some customers would want more customizable service level management (SLM) options, but its configuration management database (CMDB) administration and interface options fall short. Standard reports can be generated quickly and easily with its premade report templates, but the level of detail may be lacking for some users. Report generation and export times have slowed for some users.
However, the complex configuration options available in ServiceNow ITSM can be overwhelming for individual users. System performance, usability, and adaptability can all suffer without proper configuration by seasoned experts, making the platform unusable for some businesses. There have been cases where companies have needed to bring in outside consulting firms to help with platform implementation or reconfiguration. The price of ServiceNow ITSM starts high and can go up from there. Some of the vendor’s services and features, such as premium customer support and integrations with platforms like Microsoft Teams, come at an extra cost.
#6. BMC Helix vs ServiceNow: Pricing
In terms of cost, both BMC Helix ITSM and ServiceNow ITSM provide quotes based on specific requirements. Interested parties can inquire about pricing details from individual sellers.
What Is Helix in BMC?
It Offers proactive, user-friendly technological problem resolution with an intelligent, omni-channel conversational experience across all platforms and channels, including the Web, mobile, SMS, Chatbot, and Skype.
How Does a BMC Work?
A computer, network server, or other hardware device’s baseboard management controller (BMC) is a specialized service processor that uses sensors and an independent connection to report the device’s physical status to the system administrator.
What Is the Difference Between BMC Remedy and BMC Helix?
The BMC Remedy platform comes in two versions: the on-premises BMC Remedy and the cloud-based BMC Helix. BMC Helix ITSM combines the two, and it can be deployed in a multi-cloud scenario whether it is hosted in the cloud or on-premises.
What is Helix Software Used For?
During the course of software development, developers can make use of the program to keep track of things like requirements, bugs, and test results.
What Does BMC Helix Discovery Do?
Whether your infrastructure is hosted in the cloud, on-premises, or in a hybrid configuration, BMC Helix Discovery can help you see how all of your hardware, software, and services are interdependent.
Final Thoughts
This article has explained everything you need to know about BMC Helix. We do hope it was helpful. Let’s hear from you in the comment section below!
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