Dameware is one of the best remote access software products on the market, however, it may not suit your needs. Therefore, in this article, we look at the top 13 best Damware competitors that you can consider.
What is Dameware?
Dameware is a cloud-based remote access software that gives users remote support on servers, desktops, and laptops. It serves companies of all sizes. Users can activate and control their licenses, distribute the host list internationally, and manage team members and clients centrally with the aid of DameWare.
With Dameware:
- Users can connect through smartphones and tablets thanks to its support for mobile apps for Android and iOS.
- Users can solve issues with the window administration feature without launching full remote control sessions.
- Additionally, the system enables the management of numerous Active Directory domains via a single interface.
- The program provides group policy editing, password resets, and user account administration.
- Users can log into remote sessions using the verification protocol thanks to DameWare’s two-factor authentication feature.
- The solution also accommodates sessions for remote access. by logging in through support tickets and creating an audit trail.
- Note that the product integrates with the SolarWinds Help Desk.
What is Dameware used for?
All Dameware tools fall under the category of “remote support software.” Therefore, it enables IT professionals to remotely access the devices of their customers or staff members to diagnose, offer help, or carry out maintenance. Fortunately, this has had a significant impact on IT support procedures since it can shorten the time it takes to fix issues, which saves firms money.
System Center Configuration Manager (SCCM) is used by many enterprises to remotely manage a large number of desktop computers. Dameware has the same fundamental capabilities as SCCM, such as remote control, access, and support, but with extra tools to speed up troubleshooting for support employees. Additionally, using the same console to control Linux and Mac computers can be quite helpful. with multi-platform infrastructures.
Features of Dameware?
#1. Easy-to-use remote control for Windows, Linux, and Mac OS X:
With the help of Dameware Mini Remote Control, you can connect to Windows, Linux, and servers, laptops, and desktops running Mac OS X. Additionally, you can utilize the Mini Remote Control viewer to remotely access computers running various operating systems using RDP and VNC viewers.
#2. Powerful desktop sharing and remote control features
You can manage straightforward remote IT support sessions from a single central console. Additionally, you could improve the standard of assistance provided during remote sessions using built-in tools like chat and snapshot. You can also take pictures, transfer files, lock the keyboard and mouse, print, etc.
#3. Remotely access systems that are sleeping or turned off.
Intel® vPro® with AMT, Wake-on-LAN, and other technologies are supported by Dameware Mini Remote Control. These tools enable remote access to and assistance for PCs operating outside of the band.
#4. Communicate with end users from the Dameware console.
During remote sessions, you can communicate with end users using an intuitive in-session chat tool. No additional chat messengers or switching screens are required.
#5. Single-click remote computer screenshot-taking during a remote session
You can quickly capture screenshots of distant computers and save the pictures on your local desktop.
#6. Transfer files during remote sessions
You may send and receive files between your devices thanks to built-in drag-and-drop file transfer features. By doing this, you can avoid sending files and emails with attachments back and forth during remote conferences.
#7. Remote Smart Card Authentication and Interactive Smart Card Logging
The Dameware Mini Remote Control is designed to provide secure remote access using Remote Smart Card authentication and interactive Smart Card login. Note that these Smart Card possibilities are made available via remote administration software.
#8. Simple user access and permission management
Based on user responsibilities in your business, establish permissions for accessing remote computers. You can provide remote-access privileges for users using Dameware Mini Remote Control. Note that various users can be controlled by group policies.
#9. Centralized control of accounts and administration
Dameware Mini Remote Control’s centralized deployment mode installation enables you to centrally control and activate all Dameware, manage Dameware users, manage Dameware permissions and licenses in one place, and share a worldwide host list with all Dameware users.
What is Dameware Pricing?
Dameware Remote Everywhere (DRE) is based on an annual subscription.
Dameware Remote Support (DRS) is a one-time, perpetual license
Starting price: $540.00
Free trial: Available
Free version: Not Available
Dameware Solarwinds Reviews
SolarWinds offers three Dameware tools:
#1. Dameware Remote Everywhere Review
Dameware Remote Everywhere (DRE), the newest Dameware product, provides many of the same capabilities as past Dameware products, but it is a cloud-based alternative to an on-premises solution.
DRE uses encryption mechanisms to protect user data when connecting to workstations over the internet, typically in less than eight seconds. Additionally, it supports hierarchical permissions, two-factor authentication, and access to out-of-band devices like Dameware Mini Remote Control and Dameware Remote Support.
The tool’s methodology strives to reduce interruptions for your customers. To enable your administrators to tackle problems as soon as possible, it gathers and presents a vast amount of data at the start of the session. Data such as system details, BIOS, device details, and Windows event logs and updates.
Furthermore, DRE lets you take screenshots and make videos during the support session for reporting purposes, which can then be stored in a file for that user or issue. This might aid technicians who are dealing with the same problem, and it might also be helpful if you return to the same system or user in the future. DRE also offers reporting on technicians, which contains data on their productivity, session specifics, and customer satisfaction surveys.
DRE enables real-time messaging, calls, and live chat with customers, so you can more quickly identify the source of problems. By employing numerous mini-windows to transition across workstation screens, you can run multiple sessions at once. Additionally, users can submit support requests using a simple ticketing system.
#2. Dameware Mini Remote Control Review
Of all the Dameware products, the Mini Remote Control (MRC) is the most portable and reasonably priced. It can be set up for an endless number of technicians, but the price changes according to how many end users you’ll be using it for. From a centralized console, you may remotely manage Linux, Windows, or Mac OS X computers using MRC. Note that the use of customized and automatic-deployment remote control agents from MRC expedites this process.
So what is the purpose of the Dameware Mini Remote Control?
- You can use remote chat, messenger, snapshot capture, and file transfer during your remote session.
- To prevent your end users from obstructing your work, you can also disable the user’s keyboard and mouse.
- You can more readily connect with others using these techniques. end users and troubleshoot their problems.
- The installation process is quick, with a simple button for deploying MRC on remote hosts.
- You can also create custom installation packages for standardization across all the computers on your network.
- In addition, you can connect to out-of-band powered-off or sleeping computers with support for KVM, Wake-on-LAN, and Intel vPro with AMT. This means you can troubleshoot and perform maintenance even on unresponsive machines or those shut down by users.
Notably, MRC has built-in security safeguards that can help prevent problems. To protect sensitive data, a smart card logon with two-factor authentication is used.
#3. Dameware Remote Support Review
Dameware Remote Support (DRS), which offers the same functionality as Dameware Mini Remote Control but with additional utilities, is a slightly more comprehensive option. Your ability to assist more end users with your remote support software is aided by the ability to start remote connections over the internet or via LAN.
Furthermore, Dameware Remote Support has access to Windows computers and can start, stop, and view event logs, as well as transfer or delete files and start, stop, and view services and processes. This makes it possible for administrators to greatly simplify the process of managing Windows PCs.
To save time, Dameware Remote Support provides a partially remote system that enables you to solve computer issues using system utilities and TCP utilities without first starting a fully remote-control session on the host. End users will experience less disturbance and faster troubleshooting as a result.
Additionally, Dameware Remote Help is designed to work with iOS and Android, enabling the delivery of remote help via mobile devices. As a result, your IT crew has even more mobility and can provide help from any location.
The ability to administer AD domains, groups, and users is one of the broad access options offered by Dameware Remote Support when compared to MRC. When necessary, you can remotely unlock user accounts, reset passwords, and export system configurations and data from AD to make configuration problems easier to fix.
Finally, Dameware Remote Support comes with built-in security features, including two-factor smart card authentication, user account management, and permissions management. Overall, compared to MRC, it is a more complete package with the same excellent basic functionality.
Best 13 Dameware Competitors
#1. NinjaOne
The premier unified IT operations system, NinjaOne, makes it easier for IT teams to operate together. IT teams can manage all of their endpoints and provide end-user assistance using NinjaOne, which is a quick, cutting-edge, and user-friendly platform. This increases technician productivity and user happiness.
#2. Exotel
As a software company, you can make your calling process easy and comfortable thanks to Exotel. Now that you can hear clearly during calls, you can better assist your customers.
#3. ISL Light Remote Desktop
ISL Light Remote Desktop is a fully functional remote support tool made to help SMEs and large businesses. The Real-time Chat, Diagnostic Tools, Customizable Branding, and Session Recording features of the online Remote Support system are all available in one location.
With built-in device monitoring and ticketing system features, Naversik is an all-in-one remote monitoring and management (RMM) solution. The cloud, SaaS, and online versions of this program are all accessible. Additionally, it offers its customers 24/7 worldwide technical support.
#5. Atera
Atera is a Managed Service Provider (MSP) and cloud-based IT management platform for IT professionals. It offers a number of capabilities, such as:
- remote monitoring and management,
- ticketing and issue tracking,
- patch management, and
- backup, to assist in managing and supporting IT networks.
#6. NetSupport Manager
You can simply monitor and control multiple systems with NetSupport Manager from a variety of devices, including a desktop computer, laptop, tablet, or smartphone, across a LAN, WAN, or the internet. Additionally, you can also record or replay your remote assistance using this.
Furthermore, as one of the greatest remote support tools available, it is designed for engineers, technicians, and sysadmins who provide IT help to clients. This software enables password management, safe access to remote devices, and active directory administration.
#7. TeamViewer Corporate License
Many of the functions offered by TeamViewer are also found in the Dameware products, such as out-of-band powered-off or unattended PCs that may be accessed and controlled remotely. Additionally, it offers a quick shortcut to essential tools via the Quick Steps toolbar, allowing for quicker problem-solving and resolution.
Similar to Dameware Remote Everywhere, TeamViewer Corporate License enables you to control several remote sessions at once, with access structured as browser tabs. Information on the distant device you are accessing, such as RAM, processor, and hard disk information, is provided via the central dashboard.
Cross-platform support is something that TeamViewer Corporate can offer, for instance, for mobile to mobile, mobile to PC, or PC to mobile. TeamViewer can be used on systems that support Windows, macOS, Chrome OS, iOS, Android, or Blackberry.
#8. BeyondTrust
Bomgar’s successor, BeyondTrust, offers solutions for managing privileged access, managing vulnerabilities, providing remote help, managing general privileges, and change auditing.
A complete remote protection and support suite can be provided by combining the BeyondTrust privileged remote access and remote support functionalities. For Windows, Mac, Linux, iOS, Android, network devices, and peripherals, BeyondTrust remote support is available. This includes the option to tailor the assistance process using tools like customizable chats, screen sharing, and remote control.
Furthermore, to ensure security, BeyondTrust interacts with products like Active Directory, ITSM, SIEM, and third-party password managers and authentication systems.
Despite being a fantastic piece of software, it might not have all the functionality you want and is better suited for smaller businesses. Additionally, you can view an online demo of the privileged remote access program or download a free trial of the remote support software.
#9. VNC Connect
For remote access and assistance, RealVNC creates a program called VNC Connect. Deploying VNC Connect is simple. It gives users access to both attended and unattended devices and gives them the choice of connecting directly or via the cloud. As with Dameware MRC, you may pre-install it on host PCs or connect on demand with an install button.
Furthermore, VNC Connect offers cross-platform support for Windows, Mac, Linux, iOS, and Android devices, similar to other remote support programs. Core functions, including file transfer (to and from the host PC), remote printing, and chat support, are also included. With VNC Connect, you can remotely deploy it to every device in your infrastructure at once throughout the whole organization. This helps admins set up everything with the same configuration, which results in support requests being addressed more quickly. It also saves a ton of time.
Finally, if you have an enterprise subscription and Linux PCs, you may utilize VNC Connect to set up virtual desktops, offer visual remote access to Linux servers, or create different workspaces when two users need to use the same shared resource concurrently.
#10. Netop Remote Control
Netop Remote Control offers features like
- closed user groups,
- secure deployment packages,
- role and time/location security policies,
- application whitelisting,
- confirmation of access settings, and
- Other capabilities included with its remote help program.
Additionally, it is accessible via the web, SaaS, and the cloud.
#11. Rookout
With only one click, you can instantly extract the data you need from Rookout. Anywhere, including log aggregation, exception management, databases, and APM, can drive the data points. Additionally, you can access your software remotely without restarting or adding additional code.
#12. BigPanda
The autonomous operations platform, BigPanda, makes it easier and faster for IT Ops, NOC, and DevOps teams to identify, look into, and resolve IT events. Additionally, BigPanda, powered by Open Box Machine Learning, automates issue management and transforms IT noise into insights.
#13. Zoho Assist
Zoho Assist is a very user-friendly application that facilitates quick communication with the clientele, is simple to set up and use, has quite sophisticated graphics, and is well-liked by the clientele.
How is Dameware licensed?
SolarWinds created the remote administration program DameWare. The license for the software is normally granted per technician. The use of Dameware for remote administration activities necessitates a separate license for each technician.
For Dameware, SolarWinds provides many licensing options, such as perpetual licenses and subscription-based licenses.
- A subscription-based license gives access to the software for a set period of time, usually once a year.
- while a perpetual license gives the user the ability to use the software forever.
However, you should visit the official SolarWinds website or get in touch with their sales staff directly if you want precise and current information on Dameware licensing. They will be able to give you comprehensive information on the many licensing options available for Dameware and help you select the one that best suits your requirements.
What is the Dameware global host list?
A Global Host List is a list of internal hosts that are shared among Dameware Remote Support or Dameware Mini Remote Control users.
Note that:
- The Dameware Central Server Administrator can manually add hosts to the Global Host List or import existing hosts using the Administration Console.
- The hosts appear in Remote Support and Mini Remote Control after being added to the Global Host list by a Dameware Central Server Administrator.
Is Dameware a security risk?
Remote sessions with Dameware Remote Everywhere utilize a unique communication protocol with AES-256 and SSL/TLS key exchange to help maintain session security. The client can provide any necessary authentication criteria, and remote sessions are also secured.
What Protocol does Dameware use?
The Remote Desktop Protocol (RDP) is the primary remote administration protocol used by SolarWinds’ DameWare Remote Support. Microsoft created the proprietary RDP protocol, which enables remote access and control of a computer across a network. It offers a safe and effective technique to connect remotely and communicate with a remote system.
Does Dameware work over the Internet?
IT professionals can start remote sessions over the internet with Dameware by using a secure internet proxy.
Who owns Dameware?
In 2011, SolarWinds acquired Dameware, which had previously operated independently.
What is the difference between VNC and Dameware?
| Dameware | VNC |
| The remote control software DameWare Remote Support enables account and password management, registry changing, restarting services, logging activities, and other functions on desktops, laptops, and servers that are inside or outside the firewall. Access is also possible from a phone or tablet using the mobile app. The number of end-user remote machines is unimportant; one technician may be granted a license for DameWare Remote Support. | VNC Connect offers a simple and safe remote desktop solution. Additionally, it gives consumers the freedom to access and manage their devices remotely from anywhere in the world at any time. With a single subscription, VNC® Connect can be used for a variety of remote access use cases, including IT assistance and remote working. |
What ports does Dameware use?
The Dameware client agent uses ports 6129, 6130, 6132, and 6133 to listen for incoming connection requests.
What are the security features of Dameware?
Some of the key security features of Dameware include:
#1. Encryption:
Dameware uses Secure Sockets Layer (SSL) encryption to secure the communication channel and protect data confidentiality.
#2. Authentication:
Dameware provides authentication tools that help verify the identity of users before granting them access. This includes:
- Windows authentication,
- Active Directory integration, and
- Smart Card authentication.
#3. Permissions and Access Controls:
Dameware allows administrators to grant access to specific remote systems and define the level of access they have.
#4. Two-Factor Authentication (2FA):
Dameware supports two-factor authentication, such as:
- a one-time password generated by a mobile app or
- a hardware token, in addition to their regular credentials.
#5. Audit Trails and Logging:
Dameware includes logging and auditing capabilities that allow administrators to track and monitor user actions.
#6. Session Recording and Playback:
Dameware offers the option to allow administrators to record remote sessions that can be used for:
- troubleshooting,
- training, or
- auditing purposes.
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