DoorDash is a popular food delivery service that allows you to order food from your favourite restaurants and have it delivered to your door. However, there may be times when you need to cancel your order. Whether you changed your mind, realized you didn’t have enough money, or something else came up, knowing how to cancel your DoorDash order is crucial.
In this article, we’ll show you how to cancel your DoorDash order on both the DoorDash app and website. We’ll also explain the different cancellation policies and what to expect if you cancel your order.
Quick Summary
To cancel a DoorDash order, navigate to the Orders tab, select your active order, and then tap Help in the top-right corner. Tap Cancel Order to confirm your choice. You may be eligible for a full or partial refund, depending on how quickly you cancel your order.
Is it possible to get a refund from DoorDash?
Yes, but the status of your order determines the amount of your refund and when you cancel it. So, unless the order itself is late, you’ll need to act quickly to get a full refund.
Here’s a quick rundown of how refunds work on the platform:
- Full refund: You cancel before the restaurant confirms your order and before a Dasher (a.k.a. courier) is assigned.
- No refund: Your order has been confirmed by the restaurant, and a Dasher has been assigned.
- Partial Refund: This may be issued if the restaurant has confirmed the order or a Dasher has been assigned. In such cases, it may be up to Doordash to determine how much of a refund is given.
How to Cancel a Doordash Order
The method for cancelling a DoorDash order differs depending on your device.
Mobile
- Launch the DoorDash app and select Orders from the bottom toolbar. (Skip to step three if you’re already in the order.)
- Select the desired order by tapping.
- Select Help from the top-right corner of the screen.
- Check the box “Can I cancel my order?”
- Follow the on-screen instructions to cancel the order, including whether to receive credit to your account or a full or partial refund to your payment method.
Desktop
- Go to doordash.com and, if necessary, log in.
- Select the three lines in the upper-left corner of the screen.
- Choose Orders from the menu, then the desired order.
- Select Help from the menu on the right side of the screen.
- Choose Cancel Order.
- To cancel your order, follow the on-screen instructions.
What Can You Do if the Restaurant cancels Your Doordash Order?
Merchants rarely cancel DoorDash orders. However, they may occur on occasion for a variety of reasons, including:
- The restaurant is no longer open.
- The item you ordered is no longer available at the restaurant.
- Takeout orders are not accepted at this time.
You will receive a full refund or credit in your DoorDash account if the restaurant cancels the order. If you haven’t received your refund yet or have any further questions, don’t hesitate to get in touch with DoorDash’s customer service team with your order ID and a detailed description of what happened.
Will Canceling an Order Result in the Cancellation of Your Dashpass Membership?
Cancelling your live DoorDash order does not result in the cancellation of your DashPass membership. You must terminate your DoorDash membership via the app or the website.
What Caused Doordash to Cancel My Order?
DoorDash will cancel your order in a few circumstances. This occurs when the restaurant is closed or no longer accepts takeout orders. They may cancel the order if the restaurant is out of an item. However, the restaurant will make every effort to contact you about a replacement.
Is It the Same as Canceling Dashpass to Cancel an Order?
DashPass, on the other hand, is a subscription service that provides you with special offers and free delivery from specific restaurants. You have the option to cancel your DashPass subscription at any time.
How to Put DoorDash Orders on Hold or Cancel Them as Merchants
You may be unable to fulfill an order if an item is out of stock or there is a kitchen incident. If you need to cancel, don’t hesitate to get in touch with Support by phone at:
- 855-222-8111 (in English and Spanish)
- 647-957-7219 in Canada
- In Australia, dial 1-800-958-316.
You can then cancel the necessary order by speaking with a live representative. Their Support Team will then notify the customer that their order has been cancelled. If you’d rather not rely on customer service, here’s how to pause or cancel DoorDash orders:
Cancelling a Live Order on Your Tablet
- Navigate to the Orders section on your tablet.
- At the top right of the order screen, tap on Issue with Order.
- To view the Support contact information, select Cancel Order.
How Do I Contact a Customer or a Dasher on the Business Manager App and Tablet?
- Tap the phone icon to the right of the Dasher’s or customer’s name.
- After contacting them, if you need to make any requested order changes, you can do so by chatting with the Support team via the Contact Support button at the top right.
Tablet
- Navigate to the Order History Page on your tablet.
- In the top right corner, tap the Issue with Order button.
- Tap on the name of the Customer or Dasher you want to contact.
- In the next screen, enter the phone number you want to use to contact the customer or Dasher.
- Tap Submit, and we’ll call you at the number you entered within 30 seconds.
Contacting a Customer or Dasher on an Active Order
If an order is in progress and the customer has requested to be contacted if an item is out of stock, you will be able to contact them directly.
- Click Contact [Customer Name] under Call the Customer on your tablet. Before clicking Next, make sure to include the reason for calling the customer.
- You will then be asked to enter a phone number so that we can connect you with the customer.
- After entering your phone number, click Submit and we will connect your call within 30 seconds.
If you are having trouble contacting the customer, please visit their support page. You can also cancel the order and/or change the pricing directly from the tablet, depending on the situation.
Self-Service Delivery
If you are a Self-delivery merchant, the tablet will display the customer’s contact information and allow you to communicate with them directly.
How to Stop a Dasher in Portal
If you are dissatisfied with a Dasher’s service and want to block them on the Portal, follow the steps below:
- Log in to the Merchant Portal and then select Orders.
- Choose the order with which the Dasher is associated.
- Select Rate Dasher.
- Select the Dasher you want to block if there are multiple Dashers associated with.
- Block Dasher by clicking the button.
- Fill out the Dasher feedback form and click Submit.
We hope this article has been helpful in managing orders as merchants and customers, including how to pause or cancel your DoorDash orders. A good ordering experience on DoorDash is critical for increasing ratings and customer loyalty. Customers who have a positive experience are more likely to leave positive reviews and to place more DoorDash orders with you in the future.
- HOW TO PAY WITH CASH ON DOORDASH: 2023 Guide
- HOW TO CANCEL SPOTIFY PREMIUM: Easy Steps & Strategies
- QUICK & EASY WAYS CANCEL APPLE TV SUBSCRIPTION
- HOW TO USE DOORDASH: How Do I Order Through Doordash?
- HOW TO CANCEL DASHPASS SUBSCRIPTION: EASY Tricks & Steps
References
