{"id":138496,"date":"2023-06-05T15:14:18","date_gmt":"2023-06-05T15:14:18","guid":{"rendered":"https:\/\/businessyield.com\/?p=138496"},"modified":"2023-07-23T16:05:15","modified_gmt":"2023-07-23T16:05:15","slug":"csat-score-definition-calculation-ranges-difference","status":"publish","type":"post","link":"https:\/\/businessyield.com\/business-strategies\/csat-score-definition-calculation-ranges-difference\/","title":{"rendered":"CSAT SCORE: Definition, calculation, ranges difference.","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

The consumer satisfaction score (CSAT) measures how happy a customer is with a company, product, or service. One of the easiest ways to find out if a client is happy is to simply ask, “How happy were you with your experience?” Using SMS, email, IVR, or a star rating after a web chat to do post-contact surveys can help you find out how your customers really feel about the service they just got. This article talks about a good CSAT score calculation and its range. It also talks about the CSAT score vs. NPS.<\/p>

Overview <\/span><\/h2>

The customer happiness score is a way for companies to measure how well they treat their customers. CSAT can be used by a business after any event, but the following are the most popular ones are:<\/p>