{"id":107010,"date":"2023-03-14T08:11:04","date_gmt":"2023-03-14T08:11:04","guid":{"rendered":"https:\/\/businessyield.com\/?p=107010"},"modified":"2023-03-14T08:13:20","modified_gmt":"2023-03-14T08:13:20","slug":"how-to-successfully-incorporate-translations-into-your-customer-service-strategy","status":"publish","type":"post","link":"https:\/\/businessyield.com\/customer-relationships\/how-to-successfully-incorporate-translations-into-your-customer-service-strategy\/","title":{"rendered":"How to Successfully Incorporate Translations Into Your Customer Service Strategy","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Expanding your business into foreign markets opens up the potential of reaching millions of customers around the world. But the potential is useless without a solid, pragmatic strategy for growth. An important part of that strategy is adapting your marketing as well as your customer service to the subtle differences of international markets, including the language barrier.<\/p><h2 class=\"wp-block-heading\" id=\"h-communicate-with-your-customers-in-their-own-language\"><span id=\"communicate-with-your-customers-in-their-own-language\"><a><\/a><strong>Communicate With Your Customers in Their Own Language<\/strong><\/span><\/h2><p>Translating marketing materials will undoubtedly boost your brand visibility and advertising efforts. To go one step further, you\u2019ll need to offer translated customer service as well. <a href=\"https:\/\/www.forbes.com\/sites\/paultalbot\/2021\/07\/13\/the-shifting-landscape-of-brand-loyalty\/?sh=2b0139513d14\" target=\"_blank\" rel=\"noreferrer noopener\">Brand loyalty is getting weaker<\/a> since it\u2019s no longer unusual for a customer to jump ship if your competitor offers personalized service or better after-sale support. To retain your customer base, you\u2019ll need to meet them where they\u2019re at and for international businesses this means you should communicate with them in their local language.<\/p><p>What follows are four practical ways how to incorporate translations into your customer service to get bonus points for client satisfaction.<\/p><h2 class=\"wp-block-heading\" id=\"h-1-pay-attention-to-details\"><span id=\"1-pay-attention-to-details\"><a><\/a><strong>1. Pay Attention to Details<\/strong><\/span><\/h2><p>What comes first is thorough research. It\u2019s not enough to simply translate your material into a foreign language or hire some employees with mediocre language skills. You\u2019ll need to go through your material with a fine tooth comb to make sure it\u2019s culturally appropriate for the market you\u2019re trying to reach. This it not a job for a random translator \u2014&nbsp; to understand the nuances that often make the most difference, you\u2019ll need a person who is fluent in both the local language and the language your material is in.<\/p><h2 class=\"wp-block-heading\" id=\"h-2-set-up-local-social-media-pages\"><span id=\"2-set-up-local-social-media-pages\"><a><\/a><strong>2. Set Up Local Social Media Pages<\/strong><\/span><\/h2><p>Creating and managing your social media presence is even more effective when tailored to a local market. For example, Facebook offers a useful feature called global pages, where visitors are redirected to their local page based on their IP address. With other platforms, such as Instagram or TikTok, you\u2019d need to create separate pages for each country (@yourbranduk, @yourbrandusa, @yourbrandaustralia, etc.). This means more effort is put into creating content, but it also means you can utilize local user-generated content and communicate with local customers directly.<\/p><p>When considering social media for different markets, you\u2019ll also need to look into which platforms are being used in different countries for your specific industry. For example, Facebook is dominant in the USA, but China uses <a href=\"https:\/\/www.wechat.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">WeChat<\/a> (it has 1,28 billion active users every month), while VK is the largest European social network. Go where your customers are and tailor your communication means to their needs.<\/p><h2 class=\"wp-block-heading\" id=\"h-3-employ-a-local-customer-service-team\"><span id=\"3-employ-a-local-customer-service-team\"><a><\/a><strong>3. Employ a Local Customer Service Team<\/strong><\/span><\/h2><p>When assembling a support team, language skills should be non-negotiable. Employees who are local to the market will always be better equipped to communicate with your customers. They\u2019ll also have a better understanding of your customers\u2019 concerns and frequent complaints \u2014 use this advantage to improve your products or services.<\/p><h2 class=\"wp-block-heading\" id=\"h-4-expand-your-after-sale-services-through-multilingual-resources\"><span id=\"4-expand-your-after-sale-services-through-multilingual-resources\"><a><\/a><strong>4. Expand Your After-Sale Services Through Multilingual Resources<\/strong><\/span><\/h2><p>One way of improving your customer service without doubling or even tripling your support team is to create an extensive knowledge base. The same goes when making these resources available for foreign markets. Now, if your business has a large pool of information, this can be a time-consuming process. The <a href=\"https:\/\/unbabel.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">translation service with Unbabel<\/a> can streamline this step in your growth strategy while still utilizing human factors to ensure that the translations are adapted to the location.<\/p><h2 class=\"wp-block-heading\" id=\"h-maintain-strong-customer-support-when-scaling\"><span id=\"maintain-strong-customer-support-when-scaling\"><a><\/a><strong>Maintain Strong Customer Support When Scaling<\/strong><\/span><\/h2><p>Regardless if you\u2019re spreading into a neighboring country or going global, the quality of your customer service shouldn\u2019t suffer. Partnering with a translation service and adapting your existing systems to suit the newly acquired customers are key to making this transition as smooth as possible. In the long run, your business will reap the rewards in maintaining customer loyalty, improved brand recognition, and, consequently, more sales.<\/p><h3 id=\"related-articles\" class=\"wp-block-heading\">Related Articles<\/h3><ol class=\"wp-block-list\"><li><a href=\"https:\/\/businessyield.com\/business-coaching\/how-to-improve-your-communication-skills\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Improve Your Communication Skills Now!!! 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potential of reaching millions of customers around the world.&hellip;\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":79,"featured_media":107016,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[52],"tags":[],"class_list":{"0":"post-107010","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-customer-relationships"},"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Successfully 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