{"id":105794,"date":"2023-03-13T12:25:28","date_gmt":"2023-03-13T12:25:28","guid":{"rendered":"https:\/\/businessyield.com\/?p=105794"},"modified":"2023-04-04T10:50:15","modified_gmt":"2023-04-04T10:50:15","slug":"salesforce-competitors","status":"publish","type":"post","link":"https:\/\/businessyield.com\/business-strategies\/salesforce-competitors\/","title":{"rendered":"SALESFORCE COMPETITORS: Meaning, Advantage & Top Competitors to Know","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

Salesforce is the world\u2019s largest CRM company. The company offers cloud-based software that aids organizations handle their clients, sales, and marketing. However, they are not the only CRM company out there. Here, we will discuss top Salesforce CRM competitors, competitive advantage, and more. Let’s dive in!<\/p>

What Is Salesforce?<\/span><\/h2>

Salesforce is a cloud-based customer relationship management (CRM) software that enables companies of all sizes to relate with their customers in a more efficient and organized way. In addition to managing customer data, Salesforce provides businesses with tools for sales, customer service, marketing, and analytics.<\/p>

The company was founded in 1999, and today it is the world\u2019s #1 CRM company. More than 150,000 businesses worldwide use Salesforce CRM to grow their businesses.<\/p>

Does Salesforce Have A Competitor? <\/span><\/h2>

Yes, Salesforce is the leading CRM software on the market. However, even if Salesforce is the world\u2019s #1 CRM, it has many top competitors, and its competitive advantage still stands out. Keep reading to get the top Salesforce Competitors.<\/p>

Salesforce Competitors<\/span><\/h2>

In the CRM market, a few companies are competing with Salesforce. Most of the competitors offer similar or exact products and services.<\/p>

Top Salesforce CRM Competitors<\/h3>

They are as follows:<\/p>

#1. HubSpot: <\/h4>

HubSpot is a CRM software company that offers tools to help businesses grow and manage customer relationships. HubSpot was founded in 2006 and is headquartered in Cambridge, Massachusetts. The company has over 4,000 customers in over 100 countries.<\/p>

HubSpot offers many features similar to Salesforce, including contact management, lead management, and deal management. Unlike Salesforce, HubSpot gives many marketing and sales tools, such as email marketing, live chat, and webinar hosting.<\/p>

While Salesforce is the market leader in CRM software, HubSpot is a strong competitor, offering a more comprehensive suite for businesses. They focus on helping companies grow customer relationships, making it a powerful tool for sales and marketing teams.<\/p>

#2. Zoho CRM: <\/h4>

Zoho is a CRM software known for its affordable price and ability to scale with businesses. It has a free version that is popular with small businesses. <\/p>

Zoho offers a comprehensive suite of tools for managing customer relationships, including a sales force automation tool, a marketing automation tool, and a customer support tool. It also gives numerous features that Salesforce does not, such as a built-in email client and tools for managing projects.<\/p>

Zoho CRM is a perfect option for businesses seeking an alternative to Salesforce. It offers a robust set of features and is easy to use. It also has many integrations with other Zoho products, making it best for businesses that use other Zoho products.<\/p>

#3. Microsoft Dynamics 365: <\/h4>

Microsoft Dynamics 365 is a cloud-based business application platform that combines elements of customer relationship management (CRM) and enterprise resource planning (ERP), with productivity, artificial intelligence (AI), and analytics tools. Released in November 2016, it is a successor to Microsoft Dynamics CRM Online and Microsoft Dynamics AX.<\/p>

As one of the CRM Salesforce Competitors, Dynamics 365 offers unique features and benefits that make it an attractive choice for businesses. For example, Dynamics 365 includes many applications that can be deployed individually or as a complete suite, depending on the needs of your business. Additionally, Dynamics 365 offers a flexible licensing model that allows companies to pay for only the features and users they need.<\/p>

#4. SugarCRM: <\/h4>

SugarCRM is a popular CRM software that competes with Salesforce. It is known for its ease of use and affordability. SugarCRM also has some features that make it a good choice for businesses, including its ability to integrate with other software, scalability, and customer support.<\/p>

If you have problems using the software, contact customer support for assistance. Hence, SugarCRM is a good CRM software, and it is a good option for businesses that want to save money.<\/p>

#5. Pipedrive:<\/h4>

Pipedrive is a CRM software that helps sales teams have more deals and remain organized. It is one of the Salesforce CRM competitors. Some features that make Pipedrive stand out are its visual sales pipeline, which gives users a clear overview of their sales process, and its customizable deal stages, which allow users to tailor their sales process to their specific needs. <\/p>

Pipedrive also offers several features designed to help users improve their sales productivity, such as its email integration, which allows users to track and manage their emails from within the Pipedrive interface, and its built-in call recording, which automatically records and saves users’ phone calls.<\/p>

#6. Oracle CX: <\/h4>

As one of the CRM Salesforce Competitors, Oracle CX provides a comprehensive and integrated customer experience solution. This CRM software enables you to manage all aspects of the customer lifecycle, from acquisition to loyalty.<\/p>

With Oracle CX, you can engage customers across channels, including social, mobile, web, and contact centers. You can also segment and target customers for personalized engagement. In addition, Oracle CX provides comprehensive analytics to help you understand customer behavior and make better decisions.<\/p>

#7. Zendesk: <\/h4>

Zendesk is a cloud-based customer service platform that provides businesses with many features to manage customer interactions, including ticketing, live chat, and knowledge management.<\/p>

As one of the CRM Salesforce competitors, Zendesk offers several advantages, including a lower price point, more flexible deployment options, and a focus on customer service and support.<\/p>

While Salesforce CRM is a comprehensive platform that offers a wide range of features, it can be expensive and hard to implement. Zendesk, on the other hand, is a more affordable option that is easy to set up and use. Additionally, Zendesk provides many features to improve customer services, such as ticketing, live chat, and knowledge management.<\/p>

For businesses that prioritize customer service and support, Zendesk is an excellent option. It is lower in cost and easier to use than Salesforce CRM, and it provides many features specifically designed to improve the customer experience.<\/p>

#8. Bitrix24: <\/h4>

Bitrix24 is a CRM software that offers a suite of tools for sales, marketing, and customer support. As one of the Salesforce competitors, Bitrix24 provides a similar set of features and tools. However, there are some primary differences between the two CRM platforms:<\/p>