IS VIATOR LEGIT? All You Need To Know

Have you ever imagined the authenticity of Viator? It will interest you to know that Viator is Legit. Viator is a well-established tour and activity booking platform that has been in business for several years. It is generally considered to be a reliable and legit company. However, there are some mixed reviews and complaints regarding their customer service and pricing. Viator is recognized as a legit platform due to its association with TripAdvisor, established industry presence, partnerships with trusted operators, user reviews, and secure booking processes, with a wide array of activities and benefits as listed in this article.

Is Viator Legit?

Yes, Viator is a legit and well-known online platform for booking tours, activities, and experiences around the world. It is a subsidiary of TripAdvisor and has been in operation for many years.

Viator offers a wide range of options for travelers to discover and book tours, attractions, excursions, and activities in various destinations. Viator is widely regarded as a legit platform. It is still important for travelers to exercise due diligence. Carefully read activity descriptions, reviews, terms, and conditions, and consider comparing prices and options with other reputable tour operators.

Reasons Why Viator is Considered Legit

Here is why Viator is considered a legit and reputable platform for booking tours, activities, and experiences around the world:

#1. Owned by TripAdvisor

Viator is a subsidiary of TripAdvisor, one of the largest and most well-known travel websites globally. This association lends credibility to Viator’s legitimacy.

#2. Established Presence

Viator has been in operation for many years and has built a strong presence in the travel industry. Its longevity and reputation contribute to its legitimacy.

#3. Trusted Partnerships

Viator partners with a wide range of local tour operators and activity providers worldwide. These partnerships are established through careful vetting and selection processes.

#4. User Reviews and Ratings

Viator features user-generated reviews and ratings for the activities listed on its platform. These reviews provide transparency and insights into the quality of experiences.

#5. Secure Booking Platform

Viator employs secure booking processes, including encryption and secure payment gateways, to protect users’ personal and financial information.

#6. Customer Support

Viator offers customer support to assist travelers with inquiries, booking modifications, cancellations, and addressing any issues that may arise during the booking process or while on an activity.

#7. Transparency

Viator provides comprehensive information about each activity, including details about what’s included, meeting points, duration, and any special requirements.

#8. Variety of Options

Viator offers a wide range of activities to cater to different interests and budgets, allowing travelers to find experiences that suit their preferences.

#9. Instant Confirmation

Many activities on Viator offer instant booking confirmation, giving travelers immediate assurance of their reservations.

#10. Global Reach

Viator partners with operators from around the world, providing travelers with access to activities in numerous destinations.

#11. Consistent User Experience

Viator provides a consistent and user-friendly booking experience, making it easy for travelers to navigate and book activities.

#12. Promotions and Deals

Viator often features special promotions, discounts, and deals on various activities, enhancing the value for travelers.

Advantages of Viator

Viator offers a comprehensive platform for travelers to discover, compare, and book a wide range of tours, activities, and experiences around the world.

Viator offers a platform for booking tours and activities, which includes the following:

#1. Tours and Activities

Viator offers various tours and activities, such as city tours, helicopter tours, sightseeing tours, day trips, show tickets, and more. These tours and activities are all available to be booked through the Viator website or app.

#2. Partnership Networking

Viator partners with more than 3,500 affiliate sites worldwide, allowing tour operators to expand their reach with the help of Viator’s global network.

#3. Review System

Viator’s platform allows customers to review products, giving tour operators a chance to build their reputation and gather feedback on their tours and activities.

#4. API Integration

Viator’s API allows users to integrate Viator’s platform into their systems, making it easier to manage bookings and offer users a seamless booking experience.

#5. Pricing Flexibility

Viator offers pricing management tools for operators to manage their tour prices, availability, and promotions.

#6. Discounts and Offers

Viator provides discounts and offers like coupon codes to customers to save on their bookings.
Certainly! Here are some additional offerings provided by Viator:

#7. Customer Service

Viator assists customers via phone, email, and chat support to ensure they have a good experience when booking tours.

#8. Multi-language support

Viator’s platform supports multiple languages, making it accessible to customers worldwide.

#9. Customizable Packages

Viator offers customizable travel packages that can be tailored to meet the specific needs of each customer.

#10. Expert Guides

Viator partners with local guides who are experts in the area, providing customers with an in-depth, informative experience during tours and activities.

#11. Easy Booking Management

Viator provides a user-friendly booking management tool for operators to manage their bookings and review customer feedback.

#12. Mobile App

Viator’s mobile app makes it easy for customers to book tours and activities on the go and receive instant confirmation for their bookings.

#13. Health & Safety

Viator considers health and safety as a top priority and provides safe travel policies to protect customers, suppliers, and employees.

Disadvantages of Viator

While Viator offers many benefits, there are also some potential disadvantages associated with using the platform. It’s important to consider these factors when making your decision to book through Viator:

Here are some disadvantages of Viator

#1. Higher Prices

Viator’s convenience and wide range of options may come with slightly higher prices compared to booking directly with local operators.

#2. Limited Local Interaction

Booking through a third-party platform like Viator might limit direct interaction with local operators, which can affect your ability to customize experiences or negotiate prices.

#3. Cancellation Policies

Each activity on Viator has its cancellation policy, which may not always align with your travel plans. Some activities might have strict cancellation terms.

#4. Unavailable Activities

Depending on the destination and time of travel, some desired activities might not be available or fully booked.

#5. Misalignment of Expectations

User reviews and descriptions might not always accurately reflect the experience, leading to potential disappointment.

#6. Additional Fees

Viator might charge service fees, booking fees, or other hidden costs that could add to the overall cost of your activities.

#7. Lack of Direct Local Insights

Booking directly with local operators can provide more personalized insights and recommendations, whereas Viator’s platform is more standardized.

#8. Language Barriers

In some cases, communication with local operators might be smoother if you book directly, especially if language barriers exist.

#9. Changes to Activities

The details of activities might change after booking, such as itinerary alterations or unexpected cancellations.

#10. Overcrowding

Popular activities might have multiple bookings, leading to overcrowding and a less enjoyable experience.

#11. Risk of Scams

While Viator works to verify its partners, there’s still a small risk of encountering fraudulent or unprofessional operators.

#12. Non-Refundable Activities

Certain activities might have non-refundable policies, making it challenging to recover costs if your plans change.

#13. Variability in Quality

The quality of activities can vary, and while user reviews can help, there’s still a chance of experiencing a disappointing activity.

How to Use Viator

Viator streamlines the booking process and provides convenience, travelers should also exercise due diligence to ensure they have a positive and enjoyable experience.

A guide on how to use Viator

#1. Visit the Viator website

Start by visiting the Viator website, www.viator.com.

#2. Search for a Tour or Activity

Use the search bar on the front page to find tours and activities by city, region, or specific attraction.

#3. Review Search Results

Look through the search results and read the descriptions and reviews of the tours or activities you are interested in.

#4. Book Your Tour or Activity

Once you have found a tour or activity you are interested in, select the date and number of participants, and complete the booking process. You will need to provide your details and payment information.

#5. Check Your Confirmation

Once you have completed your booking, check your email to ensure that you have received a confirmation from Viator or the tour operator.

#6. Prepare for Your Tour or Activity

Make sure you know the meeting location, what to bring, and any other important details about your tour or activity. You can typically find this information in your confirmation email or on the Viator website.
Viator operates as an online platform that connects travelers with a variety of tours, activities, and experiences worldwide. Here’s how Viator works:

#7. Enjoy your Tour or Activity

Show up on time for your tour or activity, follow the instructions of the tour operator, and have a great experience.

#8. User Reviews

After the activity, you may have the opportunity to leave a review and rating based on your experience. This feedback helps future travelers make informed decisions.

#9. Customer Support Provision

If you encounter any issues or have questions before or after the activity, you can contact Viator’s customer support for assistance.

#10. Cancellation and Changes

Be aware of the specific cancellation and change policies for each activity. Some activities may allow for modifications or cancellations within a certain timeframe, while others may have stricter policies.

#11. Optional Extras

Viator might offer optional extras such as skip-the-line access, transportation, or photography packages for certain activities.

Are Viator And Tripadvisor The Same?

Viator and TripAdvisor are not the same company, but Viator is owned by TripAdvisor. While both companies offer tours and activities booking services, they are operated as two separate and independent companies. They each have their websites, search engines, reviews, and booking systems. However, tour operators can sell their products on both platforms, and customers can compare prices and availability between the two.

Can You Make Money On Viator?

Yes, you can make money on Viator. Viator offers an affiliate program where people can earn a commission for each booking made through their unique affiliate link. They also offer a commission-based platform for travel agents to sell and book tours and activities for their clients on Viator. Individuals can start a tour operator business and list their tours and activities on Viator to earn money. While payment processes and commission rates may vary, Viator provides multiple opportunities for individuals and businesses to earn money through their platform.

How Do I Get My Ticket From Viator?

There are several ways to get your tickets from Viator. If you booked on the Viator website, you should receive an email with your ticket instructions. If you booked through a travel agent on the Viator Agent Center, you can access your tickets through the Manage My Booking feature. And if you booked on the Viator app, you can access your tickets through the My Bookings section. If you have any trouble, contact Viator customer support for assistance.

Is It Safe To Book Through TripAdvisor?

While TripAdvisor encourages travelers to book directly through its booking system, it takes no responsibility for any issues that may arise with third-party partners. TripAdvisor has trust and safety standards, and accommodations listed on the site must meet their requirements. It is recommended to do research before making any bookings and to weigh the risks and benefits of booking through TripAdvisor or other booking sites.

Does Viator Charge A Fee?

Yes, Viator charges fees. Viator charges a commission-based platform for travel agents to sell and book tours and activities with a standard commission rate of 20%. They also charge a variable commission depending on the deal, and Viator has introduced a new product quality fee of USD 29 for every new listing. Also, Viator deducts a 25% commission from the revenue when someone buys a tour from a Viator supplier. Viator also adds incidental charges in some cases.

What App Is Similar To Viator?

Apps that are similar to Viator are getyourguide.com, tripadvisor.com, klook.com, and lonelyplanet.com.

How Does The Viator App Work?

The Viator app is a platform for booking tours and travel experiences. The app allows users to browse and book city tours, sightseeing tours, day trips, and other activities around the world. To access tickets, the user can navigate to the bookings section, which provides links to their tickets. Viator works by providing tours, tickets, and experiences worldwide at competitive prices. Viator charges fees, including a standard commission rate of 20% for travel agents to book tours and activities. They also deduct a 25% commission from the revenue when someone buys a tour from a Viator supplier. The Viator app is available on both Android and iOS platforms.

How Many Countries Is Viator In?

Viator is a global site and offers tours, things to do, sightseeing tours, day trips, and more worldwide. Viator has partnerships with over 3,000 sites worldwide, indicating a broad global presence.

Conclusion

Viator is an online platform that connects travelers with a diverse array of curated tours, activities, and experiences worldwide. It offers a convenient way to explore, compare, and book various travel-related activities. It also provides user reviews, secure booking, and customer support for an enhanced travel experience. Viator acts as a comprehensive platform that simplifies the process of discovering, comparing, and booking travel experiences. If you’re interested in exploring a new city, engaging in outdoor adventures, or delving into cultural activities, Viator offers a wide range of options to cater to different travel interests.

Viator is a reputable and legit company for booking tours and activities, but it is always wise to exercise caution and do your due diligence before making any purchases. Note that when booking through Viator, you are booking through various tour companies. It is always a good idea to do your research on the specific tour or activity you’re interested in before making a booking.