Brands are working to deliver great experiences through an ecosystem of tools, but with infinite variables and siloed data, the path to success can feel complex and tangled. Quantum Metric is a great place to start.<\/p>
Quantum Metric is a continuous product design platform that lets users leverage real-time digital insights to improve products. It gives complete visibility into the customers\u2019 product experience and helps prioritize the most important product features that have the most impact on the brand.<\/p>
The platform automatically surfaces technical and behavioral insights, driving unparalleled visibility into every digital customer interaction securely and at scale. The analytics platform prioritizes opportunities based on business impact, ensuring maximum efficiency and organizational CX alignment.<\/p>
Quantum Metric helps organizations build better digital products faster. Its platform for Continuous Product Design gives business and IT teams a single version of truth that\u2019s fast, quantified, and grounded on what customers actually experience.<\/p>
The Continuous Product Design platform combines the power of real-time analytics and monitoring. Session replay gives business and technical teams a 360-view of how customers experience digital products. It does this by capturing behavioral, technical, and business-level data across both web and native applications, from clicks, taps, scrolls, and rage clicks to 404 errors, and long-running spinners. <\/p>
Also, a machine intelligence layer monitors the experience for anomalies and quantifies and prioritizes the most important opportunities. All of these happen in real time.<\/p>
With a simple javascript tag or SDK deployment comes instant, quantified visibility into the customer experience across the web, native app, or kiosk. Teams work off a single version of the truth that is based on the most important perspective \u2014 the customers. This is why companies, like Crate&Barrel, GSK, Alaska Airlines, and Western Union, use Quantum Metric to get more cross-team adoption than any other digital partner.<\/p>
Furthermore, Quantum Metric’s raw data encompasses customer behaviors, anomalies, and technical performance indicators. It is offered exclusively through Google BigQuery.<\/p>
Eliminate guesswork and expedite expertise. Quantum Metric Atlas is a collection of guides that outline the critical questions you need to ask to build the best experiences.<\/p>
Viewing customer sessions builds incredible customer understanding. With just one click, product managers, UX researchers, engineers, analysts, or support agents can easily watch a customer\u2019s session.<\/p>
They can also integrate with other analytics tools, voice of customer, experimentation, application performance monitoring, support platforms, and more.<\/p>
Features:<\/strong><\/p> Quantum Metric heat maps and scroll\/click maps help you identify the intent of your audience at an aggregate level. This coupled with easy pivots to deeper page analysis allows for easier decision making.<\/p> Basic heat mapping is rudderless and lacks utility. Take your UX to the next level by associating page-level engagement with business outcomes and actual user sessions on web and mobile apps.<\/p> Quantum Metric Visible brings customer behavior to the forefront so you can quickly understand what\u2019s impacting the customer experience. Operating in your browser and active on your website, It provides the answers you need from page and site-level metrics, heatmaps, top top-engaged elements.<\/p> You can even pivot into the Quantum Metric platform for further analysis.<\/p> Tackle the client-side performance issues that matter to your customers and your bottom line. Identify issues, quantify the business impact, and view the true user experience in one platform.<\/p> Use Quantum Metric Experience Alerts to intelligently monitor page performance, outages, API failures, and more across any segment. Once an alert fires, use pre-built webhooks to inform your monitoring and incident management systems like Datadog, Pagerduty, and ServiceNow.<\/p> Meet your goals faster with pre-built guides. Onboard teams more efficiently with out-of-the-box guides featuring dozens of micro-journeys tailored to your industry. Easily monitor, diagnose, and optimize every retail micro-journey.<\/p> Supercharge your focus on the digital retail experience. Understand shoppers\u2019 needs faster for high-efficiency business impact. Quantum Metric allows users to identify some of the biggest guest pain points. <\/p> It specifically identifies multiple errors in the checkout funnel and systemically chips away at those errors.<\/p> Know where to invest in your digital experience for faster returns. Reduce the complexity of gaining client insights to boost digital satisfaction, loyalty, and share of wallet \u2014 all while maintaining data privacy and security.<\/p> Quantum Metric provides a single source of truth around our customers’ experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions.<\/p> Serve unforgettable experiences with faster insights. Grow revenue and loyalty with real-time visibility into customer behaviors, needs, and frustration so you know where to focus your efforts.<\/p> Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business. Particularly as it helps focus efforts on what matters most.<\/p> Improve your team\u2019s bandwidth with real-time visibility. Grow subscriptions and improve the digital-first experience with alignment on what matters most.<\/p> Quantum Metric provides an idea of pathing that allows users to get closer to the journey and closer to understanding how to engage with prospects and customers.<\/p> Create a winning player experience. Understand in real-time what is stopping new players from registering, why players are not returning, or why they drop off before depositing or placing a bet.<\/p> Quantum Metric helps shape development. Users can take the insights and information they get there, see where customer journeys can be improved, and move that into the new features and services and into their roadmap.<\/p> Healthier outcomes for your digital journeys. Understand patient needs in real-time and improve self-service for optimized healthcare experiences.<\/p> Monitor the right insights for web, mobile, and contact center<\/strong><\/p> Size the impact of a single issue<\/strong><\/p> Auto capture hundreds of customer signals<\/strong><\/p> Ensure privacy and security with automated configuration<\/strong><\/p>Interaction heat maps<\/strong><\/span><\/h3>
Visible<\/strong><\/span><\/h3>
Performance monitoring<\/strong><\/span><\/h3>
Quantum Metric’s Solutions<\/strong><\/span><\/h2>
Retail<\/strong><\/span><\/h3>
Financial services<\/strong><\/span><\/h3>
Travel & hospitality<\/strong><\/span><\/h3>
Telecom<\/strong><\/span><\/h3>
Gaming<\/strong><\/span><\/h3>
Healthcare<\/strong><\/span><\/h3>
Benefits of Using Quantum Metrics<\/strong><\/span><\/h2>
Identify<\/strong><\/h5>
Quantify<\/strong><\/h5>
Prioritize<\/strong><\/h5>
Act<\/strong><\/h5>
Recommended Articles<\/strong><\/span><\/h2>
References<\/strong><\/span><\/h2>