Purchasing a game, downloadable content, a movie, or any other digital item from the PlayStation Store does not have to be an irreversible decision; Sony has a refund system in place to allow you to get your money back. If you act quickly, you can even get money back on the purchase of a PlayStation Plus membership, so PS Store refunds are very possible.<\/p>\n\n\n\n
Basically, you can get your money back within 14 days of making your purchase, no questions asked, with one major caveat: you cannot download the item in question because the moment you do, you will lose the ability to get a refund.<\/strong><\/em><\/p>\n\n\n\n In other words, you should disable automatic downloads in your console’s settings to give yourself the best chance of getting a refund on an unsatisfactory purchase.<\/p>\n\n\n\n However, pre-orders can be a little tricky – if you pre-order within 14 days of the game’s upcoming release, you can get a refund at any time within 14 days of your actual pre-order.<\/p>\n\n\n\n If you pre-ordered before that time, you can get a refund at any time before the game is released.<\/p>\n\n\n\n But how do you go about putting this into practice? Let’s find out…<\/p>\n\n\n\n Learning and becoming acquainted with the refund policy and rules is an important first step. You’ll know right away if your product is eligible for a refund, so you won’t waste time going through the rest of the process if your product isn’t.<\/p>\n\n\n\n Each refund type will have outlined specifications to determine whether or not your product is eligible for a refund. So, we’ve listed each content type below, as well as how the general refund process works.<\/p>\n\n\n\n Please keep in mind that you cannot receive a refund for the money you spent to change your online ID; any other purchases, such as items purchased from PlayStation Direct, PlayStation gift cards, and retailer vouchers, are not eligible for a refund.<\/p>\n\n\n\n For more information, see the official PlayStation Store cancellation policy. It is important to note that any funds added to your wallet are non-refundable. When choosing to top up, we recommend exercising caution.<\/p>\n\n\n\n In most cases, your refund will be credited to your original method of payment (such as a credit card or PayPal). Keep in mind that some payment methods are not eligible for refunds: Bancontact (MisterCash), Paysafecard, and money vouchers are all options.<\/p>\n\n\n\n If the original payment method is no longer valid, Sony will credit the amount to your PSN wallet; keep a record if the account is already shared with other family members. There is currently no way to refund money sent to the wallet; however, you can enable parental controls to keep the monthly spending limit at $0.00.<\/p>\n\n\n\n The PlayStation App will direct you to the correct page and give you instructions on how to begin the refund process; always stay connected to the internet as you go through these steps to avoid interruptions while contacting customer service.<\/p>\n\n\n\n Learning how to avoid shady credit card charges can keep you from needing a refund in the first place \u2014 and it will only take you a few minutes. You can manually manage your reminders by turning off the auto fund function for pre-orders and subscriptions, or you can use an app like Google Calendar to create tasks.<\/p>\n\n\n\n Keeping track of what you’ve bought (or others if it’s a shared family account) can help you plan your future spending and manage multiple accounts for other family members. Fortunately, the app can view your transactions, but old history is occasionally archived, so we recommend keeping a personal record annually.<\/p>\n\n\n\n After you’ve logged into the correct PSN account and downloaded the app to your Android device, follow the steps below.<\/p>\n\n\n\n If you frequently preorder games, there is a step you can take to ensure that you will be able to request a refund. Only if you haven’t downloaded or preloaded your purchases will you be eligible for a refund. As a result, you’ll have to disable your PS4 or PS5’s time-saving Automatic Downloads feature.<\/p>\n\n\n\n Turning off this feature has more drawbacks than advantages. While you can still request a refund, the system will no longer download your games while you’re doing something else. Instead, you’ll have to download and install your games manually in your spare time. This will have an effect on titles you already own because you’ll have to manually install updates. However, if that isn’t a big deal for you or if your internet speeds are extremely fast, it will be less of a burden.<\/p>\n\n\n\n To ensure that your preorders do not preload on PS5, follow these steps:<\/p>\n\n\n\n To do the same on the PS4, follow these steps:<\/p>\n\n\n\nPlaystation Refund Policies and Procedures<\/span><\/h2>\n\n\n\n
#1. Categorizing Your Content and Product Type<\/h3>\n\n\n\n
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#2. Refunding Change of Online ID and Vouchers<\/h3>\n\n\n\n
#3. Policy on Cancellation<\/h3>\n\n\n\n
#4. Ineligible Original Payment Method<\/h3>\n\n\n\n
#5. Cases Where the Original Payment Method Has Expired<\/h3>\n\n\n\n
How to Request a Refund via the PlayStation App<\/h2>\n\n\n\n
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How to Deactivate Auto Funding for Pre-Orders and Subscriptions<\/h2>\n\n\n\n
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Viewing the Transaction History<\/h2>\n\n\n\n
How To View the Transaction History on the PlayStation App<\/h2>\n\n\n\n
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How to Disable Automatic Downloads<\/h2>\n\n\n\n
Turning off Automatic Downloads on a PlayStation 5<\/h3>\n\n\n\n
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Turning off Automatic Downloads on a PlayStation 4<\/h3>\n\n\n\n
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Related Articles <\/h2>\n\n\n\n
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