{"id":4210,"date":"2023-08-31T10:08:25","date_gmt":"2023-08-31T10:08:25","guid":{"rendered":"https:\/\/businessyield.com\/tech\/?p=4210"},"modified":"2023-08-31T15:03:04","modified_gmt":"2023-08-31T15:03:04","slug":"top-10-spiceworks-help-desk-competitors","status":"publish","type":"post","link":"https:\/\/businessyield.com\/tech\/technology\/top-10-spiceworks-help-desk-competitors\/","title":{"rendered":"TOP 10 SPICEWORKS HELP DESK COMPETITORS 2023","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

Searching for the best Spiceworks competitors? Take a pause, because you have come to the right place. In this guide, we will be explaining extensively 10 Spiceworks competitors that might just meet all your needs better than Spiceworks. As much as Spiceworks has made a name for itself in the help desk software market<\/a>, it hasn’t gotten there without obstacles. Especially large establishments might find their feature set too restricted, and their in-app ads can be tedious. Let’s dive in!<\/p>

Overview<\/span><\/h2>

Spiceworks is cloud-based software for managing support requests received via the user portal or via email. It’s well-known for its flexible user portals, private comments, and ticket-sharing capabilities. Hence, to track ticket status and agent efficiency, it helps you generate vital help desk reports. In addition, the Spiceworks mobile app allows you to manage tickets even when you’re on the go by providing push notifications with the most recent ticket updates. <\/p>

Best Spiceworks IT Help Desk <\/span><\/h2>

The right customer service tool must meet your business’s needs and goals. While Spiceworks Helpdesk can be an excellent ticket management application for small IT teams, it lacks basic functions and may not be most effective for your firm. So before choosing a Spiceworks competitor, know your goals. After defining your goals, choose which Spiceworks competitor meets your business needs best.<\/p>

Features Of Best Spiceworks IT Help Desk <\/span><\/h3>

You, as a support staff member, may have a different set of features in mind that are essential to your workflow. However, we have put together a list of some features that every competitor must offer. <\/p>

#1. Ticket Management<\/span><\/h4>

The alternatives to Spiceworks need to include comprehensive ticket management features such as ticket prioritizing, tracking, and sorting, among others. <\/p>

#2. Knowledge Base<\/span><\/h4>

You can cut down on the number of tickets you sell by using a self-service site or knowledge base. Your team should be able to use the tools to create a library of help pieces, frequently asked questions, video tutorials, and more. <\/p>

#3. Reports and Analytics<\/span><\/h4>

Every Spiceworks competitor should provide support managers with an in-depth analysis of team success in the form of KPIs, statistics, and user experience metrics. <\/p>

#4. Automation <\/span><\/h4>

The available choices must offer robust automation capabilities, such as automatic ticket routing and alerts, among other things, so that your team can save time by avoiding performing the same duties over and over again. <\/p>

Best Spiceworks IT Help Desk: Examples<\/span><\/h3>

Whether you run a startup, a huge firm, or an eCommerce business, you’re looking for the best help desk choices. In other words, People need Help Desk Software, and they want powerful, easy-to-use software with live chat, social media integration, and mobile help. Also, end users and asset management are important when comparing Spiceworks help desk options.  To assist you in choosing the best Spiceworks Help Desk, we’ve listed the best Spiceworks help Desk competitors, including,<\/p>

#1. Jira Service management<\/span><\/h4>

Most people are familiar with Jira, a work and project management solution for IT and software development. Atlassian’s Jira Service Management is the finest Spiceworks solution for IT, service, and customer support organizations. It helps IT and development teams collaborate using service requests, incidents, problems, and change management features. Also, users can link service desk requests to software issues without escalation because of Jira’s seamless integration.<\/p>

#2. ProProfs Help Desk <\/span><\/h4>

This is a free Spiceworks competitor that lets you track all IT issues. Customer and staff complaints can be reported through email, live chat, web forms, the help center, and more. Where operators can handle all tickets, prioritize priority issues, add Labels, communicate internal comments, and resolve issues from one interface. ProProfs also helps you design effective chatbots for 24\/7 customer support, unlike other platforms.<\/p>

#3.Freshservice<\/span><\/h4>

With no-code workflows and powerful automation technologies, Freshservice, a Spiceworks competitor, can help you increase IT service output. Sharing ideas and the best answers with agents naturally makes them more productive. Freshservice has powerful issue management tools that let you send tickets by email, phone, a self-service website, or in person. You can also set many SLA policies and deadlines for tasks based on business hours or categories of help issues. <\/p>

#4. Solarwinds service desk<\/span><\/h4>

Due to its strong ITSM features, Solarwinds Service Desk is seen as a strong competitor to Spiceworks. You can easily handle tickets that users send you via email, a service site, phone calls, a mobile app, live chat, or even in person. The tool lets you make detailed reports on SLA violations, ITIL processes, CSAT scores, and average settlement times so that you can move in the right direction. Solarwinds also has a number of change management features that can help you quickly plan, review, and implement changes across the whole company. <\/p>

#5. SysAid<\/span><\/h4>

Another popular Spiceworks competitor gives help desk workers the tools they need to fix IT issues throughout the entire firm. Strong automation is built into the tool. Also, problems can be promptly classified and prioritized based on conditions, so you can start solving them. Additionally, SysAid can improve your self-service. <\/p>

#6. BMC Helix ITSM <\/span><\/h4>

With the help of intelligent and omnichannel self-service, BMC’s ITSM tool can help you reduce call counts. You can discover potential issues and rapidly fix them with proactive incident and problem management technologies for IT help desks. Thus, BMC Helix ITSM helps you solve problems by grouping comparable requests. Additionally, you may control the lifecycle of knowledge pieces to keep them current with new trends. <\/p>

#7. JitBit Helpdesk<\/span><\/h4>

Jitbit is a help desk ticketing system that is easy to set up and takes less time than Spiceworks. This product comes in two versions\u2014SaaS and on-premise\u2014so that businesses can easily meet their different help needs. Also, JitBit’s help desk has powerful ticketing tools like asset tracking, a knowledge base, file attachments, ticket tagging, email integration, live chat, and much more. You can see an overview of all your open tickets and any connected files or documents. <\/p>

#8. TOPdesk<\/span><\/h4>

TOPdesk, one of Spiceworks’ best competitors, can help your firm register all IT help desk requests and issues and dispatch tickets to the right agents. This means you can make IT support operations run more smoothly with call registration, robust automation, and dynamic reporting. Create, build, and post your own self-service site to help customers worldwide.<\/p>

#9. LiveAgent<\/span><\/h4>

LiveAgent is another great help desk choice that lets you talk to end users through a number of different channels. You can handle requests sent via email, live chat, contact forms, and even Facebook and Twitter, which are the most popular social media sites. This competitor to Spiceworks is known for its easy-to-use live chat tool. With its stylish live chat tool, you can get customers more involved and help them decide what to buy. In addition to this, you can invite users to chat based on their time on your website or landing pages.<\/p>

#10. Vivantio <\/span><\/h4>

Vivantio offers a powerful platform that can be used to help both internal and external customers. With Vivantio’s built-in CRM tool, you can get a 360-degree view of all your current users and prospects. This tool even lets you create a “white-labeled” self-service portal that matches your company’s general design and branding. Furthermore, you can send polls through closure emails to get useful feedback on the quality of your help desk service. <\/p>

Best Spiceworks Competitors<\/span><\/h2>

To manage networks and IT, all departments need a management tool. Spiceworks has free IT management tools. Together, these solutions can be used to manage help desk personnel, provide support for numerous sites, and track supplies.<\/p>

As much as companies search for Spiceworks competitors. One of the major challenges with IT management is that you need tools for proper organization to take effect. Therefore, you should look for products that combine the following features:<\/p>